Family Video

www.familyvideo.com

Family Video Reviews

Updated January 28, 2015
Updated January 28, 2015
290 Reviews
2.8
290 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Keith Hoogland
12 Ratings

Review Highlights

Pros
  • Free movies - ability to view movies before they release to the public (in 35 reviews)

  • Free rentals for managers and some staff if meets store/managers goals (in 22 reviews)


Cons
  • No breaks, unappreciated by upper-level management, high turnover rates, low pay (in 58 reviews)

  • Upper management can be cliquey, so be careful if they do not like you (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Incredible Opportunities!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Family Video full-time (more than 10 years)

    Pros

    Growing Business. Unlimited professional growth. Highly competitive compensation and benefit package. Coming from the financial services industry, I was very impressed with the fact that my pay AND future earning potential is DIRECTLY tied to my individual performance.

    Cons

    I wish I started my CAREER here sooner! I have NO regrets and can't say anything negative about the company or the direction we are going.

    Advice to ManagementAdvice

    Keep growing, providing opportunities and inspiration!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Family video

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Green Bay, WI
    Current Employee - Team Member in Green Bay, WI

    I have been working at Family Video part-time (less than a year)

    Pros

    was a fun work enviornment

    Cons

    hard to get a meeting with management to discuss further employment opportunities

    Advice to ManagementAdvice

    Make time for your employees

    Doesn't Recommend
    No opinion of CEO
  3.  

    Working for Family Video was an overall positive experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Peoria, IL
    Current Employee - Customer Service Representative in Peoria, IL

    I have been working at Family Video part-time (less than a year)

    Pros

    I learned a lot of skills and how to adapt to things that I was not used to.
    Learned some transferable skills.
    Employees have a lot of freedom to act on a problem based on how they think it should be solved.

    Cons

    Training was intense and there was a learning curve.
    They expect a lot out of you during your shift.

    Advice to ManagementAdvice

    Increase compensation for Customer Service Representatives.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    One of the worst jobs I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Detroit, MI
    Current Employee - Customer Service Representative in Detroit, MI

    I have been working at Family Video part-time (less than a year)

    Pros

    -I had a couple of great coworkers
    -I had a very tiny handful of fun customers

    Cons

    -The hiring process is inappropriate for the position. They give you a test that you must pass, and many of the questions have nothing to do with the job, nor does the score you receive reflect your ability or inability to perform the given job.
    -On an 8 hour shift (or any shift for that matter) no employee gets breaks or lunches. This, even for a family-owned company, seems illegal. You are on your feet for your entire shift.
    -Schedules would often come out only two days prior to the upcoming work week, making it incredibly challenging to schedule or plan anything else. This was especially difficult while trying to work more than one job, which was necessary for most non-management employees because we had many employees but very few shifts given.
    -The push to make commission was intense. Employees were publicly shamed for not having "good numbers." Our store was in an area where many people didn't have money and I felt uncomfortable asking them to purchase overpriced popcorn and candy because I knew, from personal experience, how terrible it feels to be asked if you want something and-- even if you do want it-- not be able to afford it.
    -The inappropriate patrons who would verbally harass our employees would be welcomed back into the store on a regular basis regardless of their previous (or frequent) behavior.
    -Holidays were exceptionally difficult for employees because every single Family Video is open every day of the year from 9am to 12am. There are no "holiday hours." You are expected to work them, as there are no guaranteed days off.
    -Shifts are based on a system that tells you how many people the store should have working based on the number of returns and rentals. Often, my shifts were cut short or extended at the discretion of the supervisor/asst. mgr/mgr. on shift.
    -Due to the above staffing rules, there were many times when I was left alone in the store while my one other coworker ran a deposit to the bank. I found this to be terrifying because of my gender and because of the area our store was in, and I expressed this to upper management several times. If there was no one else in the store, I would do "check in calls" with a friend, and gave them instructions to call the store if I did not call them back in a timely manner.
    -Given that the store rents pornography, some of the patrons renting these videos would leer inappropriately and make me uncomfortable, to which the store did nothing about.
    -They often hire/promote poor management. One of my shift leads was a good example of this. Once, after calling in for my call-in shift and being relieved by my asst. mgr, my shift lead called me later while I was unavailable and accused me of not calling in. When I told him I did, he then asked if I could come in. I explained that I was already out and I wasn't the one with a vehicle. The next day, there was a publicly displayed note from him addressed to my mgr. and asst. mgr accusing me of not calling in. Another time, as a "punishment" for not "running the box and just standing around," (I had been waiting for a larger stack of movies to come in), he "punished" me (his words) by making me do one of his assigned jobs.
    -During November 2013, we did a "donate to the troops" thing. Our DM was sent an email which he relayed to each of the stores in the district saying that if we did not get our friends and family to donate $20 ($40 for upper management), those who did not donate would have their names placed in a raffle. The person whose name was pulled would have to change the sign outside (in the ridiculous midwest weather) for 6 months, or we would have to clean the bathrooms. Being from an underprivileged family and having underprivileged friends, this was an impossibility. I ended up taking my own wages and donating them after begging my asst. mgr and my mgr for lenience on the issue and receiving none.

    Advice to ManagementAdvice

    -Commission based jobs are dying out. Please reconsider your sales tactics, as they take away from the customer/employee bonding experience.
    -The competitive nature of the company is reflected in management. This results in poor management and pressured employees who then fail to enjoy their job and also fail their work tasks.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Long hours and low pay made Family Video a place I didn't want to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Madison, WI
    Former Employee - Sales Associate in Madison, WI

    I worked at Family Video part-time (less than a year)

    Pros

    chance for earning extra money from commission.
    flexible hours.
    Do not have to work in the morning.
    Other employees were positive personalities.

    Cons

    Do not get a break even when working 10 hours.
    Low pay.
    Customers often angry and take it out on you.
    Very short training period.

    Advice to ManagementAdvice

    Empowering employees is good but you need to allow for breaks during shifts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Key Holder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder in Columbus, IN
    Former Employee - Key Holder in Columbus, IN

    I worked at Family Video part-time (more than 3 years)

    Pros

    commission checks can boost up the paychecks to make up for the low wages if you're given decent hours.

    Cons

    Unpaid, Under appreciated, asked to do ridiculous things like mow the lawn because the general managers are too cheap, homophobic, must work holidays,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    exhausting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Family Video full-time (less than a year)

    Pros

    flexible schedule.
    great team of people to work with.
    free movies.
    location.

    Cons

    way too much to get done , by yourself, every single day.
    under staffed.
    low pay.
    i have gone in on my own time to get things done just so we, as a store, wouldn't get yelled at by our district manager.
    the "labor forecaster" is a one-size-fits-all .. doesn't accommodate for variables such as store size, new customers, phone calls etc.

    Advice to ManagementAdvice

    higher pay will attract and keep better employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    A fantastic opportunity for those looking for management experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Family Video full-time (more than 3 years)

    Pros

    Ability to run your business like an owner. The team that I was a part of was supportive and helped to develop me personally

    Cons

    Long hours with no breaks; Salaried store managers required to spend additional hours to buy movies to fill weekly demand, which depending on availability, can turn into a multiple-day chore, none of which is compensated. At the moment, the only real advancement opportunities are coming from the Marco's Pizza side of things, and I signed on for a Movie company, not food service

    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    great place to work !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Family Video part-time (more than a year)

    Pros

    Friendly co-workers, nice customers, easy work.

    Cons

    none. I was satisfied with every thing.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Only Basic Behavioral Interview Questions Necessary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Family Video part-time (more than a year)

    Pros

    Flexible work hours, fun minimum wage job.

    Cons

    Stupidly difficult initial test, some upper-level employees difficult to work with

    Advice to ManagementAdvice

    Some of the upper-level employees are quite condescending to lower-level employees. Not a dealbreaker, but enough so that I didn't like working shifts when my regional manager worked

    Recommends
    Neutral Outlook
    No opinion of CEO

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