Family Video Reviews

Updated March 27, 2015
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  1. 3 people found this helpful

    Not what I expected...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Family Video part-time (less than a year)

    Pros

    Free rentals and commission were a plus. Talented staff. Being able make decisions without the manager's approval.

    Cons

    Unrealistic workload for one person. You are expected to wait on customers, answer phones, put away movies as they come in, clean(vacuum entire store, sweep and mop the tile around the counter, wipe the counters, wipe down the doors, the soda cooler, the gum ball machine, water fountains, straighten, fill and dust the candy racks, straighten the new release wall, straighten the game room, straighten the free movie sections, clean the restrooms, take out the trash), complete inventories, complete daily call lists, maintain excellent sales, stock the pop cooler, change light fixtures, posters, outdoor signs, as well as whatever other tasks need done for the week, such as moving hundreds of movies from one section to another, or pricing dozens of movies for sale. None of these tasks were difficult, just time consuming and exhausting when you're already running back and forth to help customers and you're there all alone. I worked with an all-female staff, and being in a lousy neighborhood, we were often subject to sexual harassment. I was made to close at least 5 nights every week, even though I didn't have a car to take deposits to the bank after closing. This meant my parents' sleeping schedules were compromised to drive me to the bank after midnight. We were horribly understaffed, even with applications pouring in all the time. Family Video abuses the hiring process and will only hire people with a certain image. They turned down dozens of applicants, even though we were down to 3 employees(manager, asst manager, and myself- part time csr)! I was grossly underpaid for the workload, and was chastised for not completing every single assigned task every night(e.g. Wouldn't have time to vacuum and mop some nights due to volume of movie returns). Also, I'm disgusted that they claim to portray a "family image" while they're renting out pornography in the back and make everyone work every holiday... also, the scheduling system is flawed and only takes into account how many movies are rented and returned, not the additional 50 tasks you must complete! Don't work here if you expect to be treated fairly or decent pay. Maybe if they paid their employees a bit more, there'd be more enthusiasm to flourish the business. Oh yeah, no breaks either...

    Advice to ManagementAdvice

    Pay your employees what they deserve! Close on the holidays!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Fun place to work for the RIGHT PERSON.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Family Video full-time (more than a year)

    Pros

    Free movies. Commission, flexibility. This place is a dream to work for in my opinion. I'm sure it is different for everyone. I started 50 cents above minimum and now make a dollar more than that. In less than a year I have worked my way from part time to assistant manager. I honestly love my job. When I graduate I would love to move even further up in the company.

    Cons

    No real breaks. There is a pretty high turnover rate as well. It seems that it takes a certain type of person to excel at this job. You must be motivated and a hard worker. Everything you do is tracked. If you aren't doing your job, EVERYONE knows it. This could be viewed as a pro as well. They get rid of the bad apples pretty fast. This company isn't afraid to fire you.

    Advice to ManagementAdvice

    Have cameras in all locations.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. Great place to work as long as your not alone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cleveland, OH
    Former Employee - Customer Service Representative in Cleveland, OH

    I worked at Family Video part-time (more than a year)

    Pros

    It's a great atmosphere to work in! There is always something to do, and when your working with someone it's always a good time!

    Cons

    Working in the store every night alone makes it dull sometimes, girls shouldn't have to take deposits to the bank at night after working by themselves

    Advice to ManagementAdvice

    Have two people on shifts at night for safety!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. Would you like to join a cult?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video (more than 3 years)

    Pros

    I can not think of any benefits other than the fact that employees have access to free movies and food.

    Cons

    No real family time unless you are looking to make a new family who you have to work with every holiday and who really wants to work with their family.

    Advice to ManagementAdvice

    Hire and promote from within. Keep it in the family.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Competitive, fun, and an overall good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder in Elyria, OH
    Current Employee - Key Holder in Elyria, OH

    I have been working at Family Video full-time (more than 3 years)

    Pros

    The pay is competitive, they work around your other responsibilities, and you get free rentals.

    Cons

    In my experience, it is kind of hard to move up in the company. Even trying to become an assistant manager of a store is a challenge.

    Advice to ManagementAdvice

    I'd say that if a full time employee is willing and wanting to move up, seriously consider them instead of just hiring someone into the position who hasn't been with the company. A lot of full timers and ever part timers are wanting to move up and completely capable. Maybe let them do it for a month, then reevaluate them and see if they should stay in the position. If not, then by all means, hire an outsider.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. Great experience with customers and part timers. Management needs more training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Family Video part-time (more than 5 years)

    Pros

    It's a great place to learn that customer service is a priority.
    Free pre-street rentals.
    You are empowered to make decisions without managers approval.

    Cons

    Consistently inconsistent. District Manager, Manager and Regional managers priorities can change from day to day.
    Empowerment only goes so far. Do something they don't like and your empowerment means nothing,
    Favoritism is a huge negative. This starts at the Regional Manager level. Even if you don't follow the priorities of the company, customers are first, you can advance through the ranks.
    Hard working staff that care and follow the rules get no where slow.
    No lunches or breaks.
    Managers do nothing and leave long lists for part timers.

    Advice to ManagementAdvice

    I would advise all management to drop by their stores without notice. This included DM and RM. You are not getting a true perspective with your scheduled times. Auditors same things. You would be surprised as to how many of your part timers are actually running the stores.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. One of the worst jobs I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Detroit, MI
    Current Employee - Customer Service Representative in Detroit, MI

    I have been working at Family Video part-time (less than a year)

    Pros

    -I had a couple of great coworkers
    -I had a very tiny handful of fun customers

    Cons

    -The hiring process is inappropriate for the position. They give you a test that you must pass, and many of the questions have nothing to do with the job, nor does the score you receive reflect your ability or inability to perform the given job.
    -On an 8 hour shift (or any shift for that matter) no employee gets breaks or lunches. This, even for a family-owned company, seems illegal. You are on your feet for your entire shift.
    -Schedules would often come out only two days prior to the upcoming work week, making it incredibly challenging to schedule or plan anything else. This was especially difficult while trying to work more than one job, which was necessary for most non-management employees because we had many employees but very few shifts given.
    -The push to make commission was intense. Employees were publicly shamed for not having "good numbers." Our store was in an area where many people didn't have money and I felt uncomfortable asking them to purchase overpriced popcorn and candy because I knew, from personal experience, how terrible it feels to be asked if you want something and-- even if you do want it-- not be able to afford it.
    -The inappropriate patrons who would verbally harass our employees would be welcomed back into the store on a regular basis regardless of their previous (or frequent) behavior.
    -Holidays were exceptionally difficult for employees because every single Family Video is open every day of the year from 9am to 12am. There are no "holiday hours." You are expected to work them, as there are no guaranteed days off.
    -Shifts are based on a system that tells you how many people the store should have working based on the number of returns and rentals. Often, my shifts were cut short or extended at the discretion of the supervisor/asst. mgr/mgr. on shift.
    -Due to the above staffing rules, there were many times when I was left alone in the store while my one other coworker ran a deposit to the bank. I found this to be terrifying because of my gender and because of the area our store was in, and I expressed this to upper management several times. If there was no one else in the store, I would do "check in calls" with a friend, and gave them instructions to call the store if I did not call them back in a timely manner.
    -Given that the store rents pornography, some of the patrons renting these videos would leer inappropriately and make me uncomfortable, to which the store did nothing about.
    -They often hire/promote poor management. One of my shift leads was a good example of this. Once, after calling in for my call-in shift and being relieved by my asst. mgr, my shift lead called me later while I was unavailable and accused me of not calling in. When I told him I did, he then asked if I could come in. I explained that I was already out and I wasn't the one with a vehicle. The next day, there was a publicly displayed note from him addressed to my mgr. and asst. mgr accusing me of not calling in. Another time, as a "punishment" for not "running the box and just standing around," (I had been waiting for a larger stack of movies to come in), he "punished" me (his words) by making me do one of his assigned jobs.
    -During November 2013, we did a "donate to the troops" thing. Our DM was sent an email which he relayed to each of the stores in the district saying that if we did not get our friends and family to donate $20 ($40 for upper management), those who did not donate would have their names placed in a raffle. The person whose name was pulled would have to change the sign outside (in the ridiculous midwest weather) for 6 months, or we would have to clean the bathrooms. Being from an underprivileged family and having underprivileged friends, this was an impossibility. I ended up taking my own wages and donating them after begging my asst. mgr and my mgr for lenience on the issue and receiving none.

    Advice to ManagementAdvice

    -Commission based jobs are dying out. Please reconsider your sales tactics, as they take away from the customer/employee bonding experience.
    -The competitive nature of the company is reflected in management. This results in poor management and pressured employees who then fail to enjoy their job and also fail their work tasks.

    Doesn't Recommend
    Neutral Outlook
  9. Great beginning, poor exit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Pittsburgh, PA
    Former Employee - Store Manager in Pittsburgh, PA

    I worked at Family Video full-time (more than 5 years)

    Pros

    The benefits package was good and the schedule flexibility was great. Being able to be your own boss and make your own decisions was great in trying to grow the business. Salary was good and the experience was great for a young professional. Having the opportunity to work for Bill Mohler was a major decision in why I stayed so long.

    Cons

    The only major con is having to work the weekends and being forced to work when the store is open as a manager. It makes it hard to get tasks done by potentially taking away from the customer service aspect that comes first and foremost in the company's mission statement. Unless your willing to move, its hard to be promoted.

    Advice to ManagementAdvice

    Some of the upper management personnel need to learn how to convey a message that is motivating and not all about the sum of money one makes. It's a two way street. A compliment goes a long way, not statements about how much an employee's salary is or learn to not belittle an employee about what their college degree is in.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. Long hours and low pay made Family Video a place I didn't want to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Madison, WI
    Former Employee - Sales Associate in Madison, WI

    I worked at Family Video part-time (less than a year)

    Pros

    chance for earning extra money from commission.
    flexible hours.
    Do not have to work in the morning.
    Other employees were positive personalities.

    Cons

    Do not get a break even when working 10 hours.
    Low pay.
    Customers often angry and take it out on you.
    Very short training period.

    Advice to ManagementAdvice

    Empowering employees is good but you need to allow for breaks during shifts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. Family video

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Green Bay, WI
    Current Employee - Team Member in Green Bay, WI

    I have been working at Family Video part-time (less than a year)

    Pros

    was a fun work enviornment

    Cons

    hard to get a meeting with management to discuss further employment opportunities

    Advice to ManagementAdvice

    Make time for your employees

    Doesn't Recommend
    No opinion of CEO

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