Family Video Reviews

Updated April 15, 2015
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  1. Okay, for a part-time job (No the movie business isn't dead - just come in on a Friday night)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Erie, PA
    Former Employee - Customer Service Representative in Erie, PA

    I worked at Family Video

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Pro's of working at family video are:
    - almost always hiring (there is a high turnover rate, at least in the region I worked in)
    - flexible hours for part-time workers (really helped while I was in college to schedule around class times, big tests/projects and finals
    - no uniform
    - PRE-STREETS! I loved being able to rent movies for free before they got released to the public

    Cons

    The Con's of working at family video are:
    - the District Managers, Regional Managers, and higher-ups are completely clueless as to how an actual store runs day to day. Therefore, you get less than nice emails from them or a message relayed through your manager about things that literally can't be changed.
    - the pay sucks, its over minimum wage but just barely (but let's be honest if you need a college job like I did you'll take what you can get)
    - Sales, I understand we live in a sales-centric type of economy but honestly, punishing employees for not selling enough out your over-priced candy and pop-corn?
    - At the store I worked in management always left you tasks to do during the night-shift (fyi night-time are the busiest hours, this stuff should be done during the day - for example five boxes of candy to be accepted into the computer inventory and then put out for display)

    Advice to Management

    Really? Management didn't listen to me when I was a "valued-employee" why would they listen to an anonymous reviewer?

  2. Helpful (1)

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kentwood, MI
    Former Employee - Customer Service Representative in Kentwood, MI

    I worked at Family Video part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The only benefit is free rentals if you meet sales goals and renting movies before they come out.

    Cons

    You could work 12-14 hour days 6 days a week or have one 3 hour on call shift that may not even get used. It depends on the manager. They also don't allow breaks which is so illegal.

  3. Helpful (4)

    Horrible job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Topeka, KS
    Former Employee - Sales Associate in Topeka, KS

    I worked at Family Video

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get a little above minimum wage?

    Cons

    You work hard
    Horrible Pay
    Shady business: they would sell their own grandmother if they could, the higher up management the more they would worry about sales.
    Made one mistake by not shaving on the wrong day and was fired for it. (First time ever by the way.)
    Managers are always on you about working faster and harder. Practically a Chinese sweat shop.
    Oh yeah did I mention, no lunch? If you're lucky enough for it to slow down, you can eat while you work on other stuff but apparently to management food is under rated and you can do that in your own time. Even when working a 12 hour shift no lunch. If you like to eat you're out of luck. Oh yeah, I was never told I was fired, they didn't schedule me for weeks and I kept asking about it but never got real answer. I finally stopped calling and to this day I still haven't been called. And finally, you're treated like dirt, you have no say on anything, and if you do, you're frowned upon.

    Advice to Management

    You guys need to find priorities, you say your' customer is #1 but your' employees should be #1. With no employees there is no customer. If you want people to respect your' business then treat employees with more respect.

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  5. Doesn't care about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tulsa, OK
    Former Employee - Sales Associate in Tulsa, OK

    I worked at Family Video part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a fast paced job that will constantly keep you busy. It can be fun to interact with the customers and find something for them that they'll truly love. It would be a good job for someone social and good at sales. The hours can be flexible.

    Cons

    Expect to work 10+ hour shifts with no breaks, paid or unpaid. You are expected to eat as you work, and often you'll be pulled away from your meals in order to deal with the workload. You will be on your feet your entire shift, and you are expected to work through the pain and fatigue. Management is disinterested in listening about problems amongst the staff and working through them. You're supposed to keep silent about them. The manager will also criticize you in front of your co-workers. It is generally not a good environment to be in.

    Advice to Management

    Take better care of your employees.

  6. Helpful (3)

    Not what I expected...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Family Video part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free rentals and commission were a plus. Talented staff. Being able make decisions without the manager's approval.

    Cons

    Unrealistic workload for one person. You are expected to wait on customers, answer phones, put away movies as they come in, clean(vacuum entire store, sweep and mop the tile around the counter, wipe the counters, wipe down the doors, the soda cooler, the gum ball machine, water fountains, straighten, fill and dust the candy racks, straighten the new release wall, straighten the game room, straighten the free movie sections, clean the restrooms, take out the trash), complete inventories, complete daily call lists, maintain excellent sales, stock the pop cooler, change light fixtures, posters, outdoor signs, as well as whatever other tasks need done for the week, such as moving hundreds of movies from one section to another, or pricing dozens of movies for sale. None of these tasks were difficult, just time consuming and exhausting when you're already running back and forth to help customers and you're there all alone. I worked with an all-female staff, and being in a lousy neighborhood, we were often subject to sexual harassment. I was made to close at least 5 nights every week, even though I didn't have a car to take deposits to the bank after closing. This meant my parents' sleeping schedules were compromised to drive me to the bank after midnight. We were horribly understaffed, even with applications pouring in all the time. Family Video abuses the hiring process and will only hire people with a certain image. They turned down dozens of applicants, even though we were down to 3 employees(manager, asst manager, and myself- part time csr)! I was grossly underpaid for the workload, and was chastised for not completing every single assigned task every night(e.g. Wouldn't have time to vacuum and mop some nights due to volume of movie returns). Also, I'm disgusted that they claim to portray a "family image" while they're renting out pornography in the back and make everyone work every holiday... also, the scheduling system is flawed and only takes into account how many movies are rented and returned, not the additional 50 tasks you must complete! Don't work here if you expect to be treated fairly or decent pay. Maybe if they paid their employees a bit more, there'd be more enthusiasm to flourish the business. Oh yeah, no breaks either...

    Advice to Management

    Pay your employees what they deserve! Close on the holidays!!!!

  7. Helpful (1)

    Great experience with customers and part timers. Management needs more training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Family Video part-time (more than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It's a great place to learn that customer service is a priority.
    Free pre-street rentals.
    You are empowered to make decisions without managers approval.

    Cons

    Consistently inconsistent. District Manager, Manager and Regional managers priorities can change from day to day.
    Empowerment only goes so far. Do something they don't like and your empowerment means nothing,
    Favoritism is a huge negative. This starts at the Regional Manager level. Even if you don't follow the priorities of the company, customers are first, you can advance through the ranks.
    Hard working staff that care and follow the rules get no where slow.
    No lunches or breaks.
    Managers do nothing and leave long lists for part timers.

    Advice to Management

    I would advise all management to drop by their stores without notice. This included DM and RM. You are not getting a true perspective with your scheduled times. Auditors same things. You would be surprised as to how many of your part timers are actually running the stores.

  8. Fun place to work for the RIGHT PERSON.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Family Video full-time (more than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Free movies. Commission, flexibility. This place is a dream to work for in my opinion. I'm sure it is different for everyone. I started 50 cents above minimum and now make a dollar more than that. In less than a year I have worked my way from part time to assistant manager. I honestly love my job. When I graduate I would love to move even further up in the company.

    Cons

    No real breaks. There is a pretty high turnover rate as well. It seems that it takes a certain type of person to excel at this job. You must be motivated and a hard worker. Everything you do is tracked. If you aren't doing your job, EVERYONE knows it. This could be viewed as a pro as well. They get rid of the bad apples pretty fast. This company isn't afraid to fire you.

    Advice to Management

    Have cameras in all locations.

  9. Great place to work as long as your not alone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cleveland, OH
    Former Employee - Customer Service Representative in Cleveland, OH

    I worked at Family Video part-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It's a great atmosphere to work in! There is always something to do, and when your working with someone it's always a good time!

    Cons

    Working in the store every night alone makes it dull sometimes, girls shouldn't have to take deposits to the bank at night after working by themselves

    Advice to Management

    Have two people on shifts at night for safety!

  10. Would you like to join a cult?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can not think of any benefits other than the fact that employees have access to free movies and food.

    Cons

    No real family time unless you are looking to make a new family who you have to work with every holiday and who really wants to work with their family.

    Advice to Management

    Hire and promote from within. Keep it in the family.

  11. Competitive, fun, and an overall good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder in Elyria, OH
    Current Employee - Key Holder in Elyria, OH

    I have been working at Family Video full-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The pay is competitive, they work around your other responsibilities, and you get free rentals.

    Cons

    In my experience, it is kind of hard to move up in the company. Even trying to become an assistant manager of a store is a challenge.

    Advice to Management

    I'd say that if a full time employee is willing and wanting to move up, seriously consider them instead of just hiring someone into the position who hasn't been with the company. A lot of full timers and ever part timers are wanting to move up and completely capable. Maybe let them do it for a month, then reevaluate them and see if they should stay in the position. If not, then by all means, hire an outsider.

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