Faneuil Reviews

Updated July 27, 2015
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2.3
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Anna Van Buren
17 Ratings

43 Employee Reviews

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  1. good job training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Hampton, VA
    Former Employee - Call Center Agent in Hampton, VA

    I worked at Faneuil (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    great training program, good pay

    Cons

    opportunity for advancement may take a long, long time.


  2. bilingual

    Current Employee - Customer Service Representative in Hampton, VA
    Current Employee - Customer Service Representative in Hampton, VA

    I have been working at Faneuil

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    bilingual is $12 per hr

    Cons

    I don't fine nothing bad


  3. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hampton, VA
    Current Employee - Customer Service Representative in Hampton, VA

    I have been working at Faneuil

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Decent company no real complaints pay could have been afew dollars better

    Cons

    No real cons pretty decent experience

    Advice to Management

    Do a better job on background checks


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  5. Tolling Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Faneuil

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I sit behind a desk

    Cons

    promote based on favoritism, not on actual experience and qualifications. they do not pay well and do not give raises


  6. terrible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Faneuil full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    friendly environment really enjoyed working with the people that were there the ones that did show up anyways

    Cons

    worst run company ever would never suggest anyone work there no organization no care for there employees mice running around the facility

    Advice to Management

    go back and try again there was nothing managed at all and nothing good about this company to work for


  7. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Spokane Valley, Spokane, WA
    Former Employee - Customer Service Representative in Spokane Valley, Spokane, WA

    I worked at Faneuil full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I like having a predictable schedule, weekends off, and you get paid vacation and paid sick time. Most of the supervisors are nice and approachable. They have also tried making it a less stressful environment by having company potlucks and events. Casual Friday's, they let you wear jeans.

    Cons

    Very stressful job and the management keeps adding to it. They are also extremely strict with attendance and require an official note any time that you call in. If you miss 4 days without having the proper verification then you are fired. There is also a lot of drama and gossip but that comes with most jobs.

    Advice to Management

    Give some notice if you plan on laying off 25 people in one day. Give more than 30 seconds to wrap up the call. Stop discriminating against the Spanish speakers and put the other bilinguals in English calls too. Extremely unfair to the Spanish speakers, I wouldn't be surprised if someone pulled the race card. Faneuil used to be a great place to work, I truly enjoyed going to work every day. But lately a lot of big changes have come into place and you can feel the tension in the air. I hope faneuil can go back to the way it used to be! Good luck to the faneuil corporation!


  8. Helpful (1)

    Faneuil Inc

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Faneuil part-time

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    Good location and you get your own desk friendly HR department

    Cons

    Too much drama and they ended up laying us off after 8 months because they couldn't afford to keep but so many people


  9. Constantly Changing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Spokane Valley, WA
    Current Employee - Customer Service Representative in Spokane Valley, WA

    I have been working at Faneuil full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The work is fairly easy, and the management is always willing to help with a difficult customer.

    Cons

    The upper management is forever changing their polices and procedures. It can be hard to relay accurate information to the clients. They are not very good about valuing their employees, sometimes the hard workers are simply taken for granted while others are valued because of their friends.

    Advice to Management

    Reevaluate your ranking system when it comes to determining who should be promoted and or demoted.


  10. 50/50

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Representative in Portsmouth, VA
    Current Employee - Bilingual Customer Service Representative in Portsmouth, VA

    I have been working at Faneuil full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    -Set schedule for full time -Call center experience -Good for when you're "inbetween" jobs- a good stepping stone if you will

    Cons

    -New company (ert) so there are MANY kinks to be worked out - Cust are angry a lot -Management is having to "go with the flow" since its a new company and they are learning too -Not really sure what the project manager does... - In the news often and portrayed in a negative manner


  11. Bad company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Hampton, VA
    Former Employee - Supervisor in Hampton, VA

    I worked at Faneuil full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice pretty call center pretty colors

    Cons

    Unpaid over worked violating several laws discrimination is a factor no real 401k plan at all

    Advice to Management

    Be more professional



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