FedEx Office

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FedEx Office Reviews in Chicago, IL

Updated August 11, 2014
Updated August 11, 2014
636 Reviews

2.9
636 Reviews
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
386 Ratings

Review Highlights

Pros
  • Good benefits for the level of job it is (in 54 reviews)

  • Competitive pay, great training, and great benefits, including a 401K (in 28 reviews)


Cons
  • Small yearly raises, customer can be horrible, lazy team members never get fired (in 56 reviews)

  • Work - Life balance for Assistant Managers is non-existent, at least in my experience (in 16 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Very good experience to have on resume, able to move up if you really want it, great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Customer Service Specialist  in  Chicago, IL
    Current Employee - Sales Customer Service Specialist in Chicago, IL

    Pros

    Gain real businessexperience, good look at corporate america. Benefits are great, people are nice.

    Cons

    Can be difficult to move up the ranks but if you work hard enough it's very very possible and not far fetched

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    fulfilling and frustrating at the same time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Center Manager  in  Chicago, IL
    Current Employee - Senior Center Manager in Chicago, IL

    Pros

    Great Benefits
    Great people in the organization (not all, but many)
    Potentially great everyday work experience

    Cons

    Payroll slashed every fiscal year and sometimes even more during the year
    Too many KPIs (30 some metrics?!?)
    Too much middle management between corporate and centers

    Advice to ManagementAdvice

    Difference in pay between Tier 2 managers and Tier 1 managers isn't worth the added responsibilities or headaches. The switch to a part time employee model is painful for salaried managers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Center Consultant has many roles to partake in Shipping and Production

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Consultant  in  Chicago, IL
    Current Employee - Center Consultant in Chicago, IL

    Pros

    FedEx takes the time to train new employees, hands on and vurtal.

    Cons

    Hours vary at Certain locations.

    Advice to ManagementAdvice

    Replace older machines for newer ones or updated

    Recommends
    Positive Outlook
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  5. 2 people found this helpful  

    High paced, stress on stilts!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Consultant  in  Chicago, IL
    Current Employee - Lead Consultant in Chicago, IL

    Pros

    Helping most customers with jobs. Packing and printing can be fun. Every day is a different day with different customers.

    Cons

    We have become very corporate and lots of old customers are not ready for that. I liked the old Kinkos better. It was better for customers and employees.

    Advice to ManagementAdvice

    Give employees some slack!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Very full and unsatisfying work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    Pros

    Fantastic benefits, a variety of people to interact with

    Cons

    There really seems to be no management structure, it's mostly imagined and without serious guidelines. Those guidelines which do exist don't seem to enhance employees lives only customers, not bad however it is stressing. They have the well known policy of never saying no, however I do not support such a policy. I also question the reasons behind companies like this making people sign contracts saying any ideas they have while at work are the property of their employer, while it sounds logical it is really just to creepy for my tastes.

    Advice to ManagementAdvice

    Everyone is stressed in this field and for no real reason because if they just ran at levels people could keep up with I think it would be far better for everyone. Setting goals every month may sound like a great idea but really it's kindergartener-ish and we're adults, I don't support such a concept.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Consultant  in  Chicago, IL
    Former Employee - Retail Consultant in Chicago, IL

    Pros

    Fun, Easy, and not too tiring. Good hours

    Cons

    I don't have any at all.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great Training but Vision Diluted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Chicago, IL
    Former Employee - Manager in Chicago, IL

    Pros

    Great Training and great people to work with.

    Cons

    Corporate Vision seems awesome but once it starts to get lost translated down the regional executive level it turns into horrendous micromanaging.

    Advice to ManagementAdvice

    Focus on talking care of People again it seems more about silly add on sales not having anything to do with the core products.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Trying to be too retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager  in  Chicago, IL
    Current Employee - Center Manager in Chicago, IL

    Pros

    Decent pay and job security.

    Cons

    Way too many to list.

    Advice to ManagementAdvice

    Try working in one of the centers for a week and see how it really is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    An ever evolving company with limited room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    Pros

    Good benefits, decent work life balance.

    Cons

    Consistently stressful customer interactions due to things beyond your control. The overseeing hand of FedEx as limited interest in the growth or development of the retail employees. Long term Kinko's employees are given a lower salary than comparable roles under FedEx.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Do more with less and like it or leave!

    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager  in  Chicago, IL
    Current Employee - Center Manager in Chicago, IL

    Pros

    Decent benefits, tuition reimbursement, average pay for center team members. Most centers work pretty well as a team environment.

    Cons

    Mgmt expects top notch customer service when they've slashed staff and can't retain new talent because of the added stress being short staffed causes.

    Advice to ManagementAdvice

    We are a prining and shipping company, not a retail giant like staples. Bring PSP back to people-service-profit, not profit-service-people.

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