FedEx Office

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FedEx Office Reviews in Chicago, IL

Updated Apr 7, 2014
All Employees Current Employees Only

3.1 13 reviews

20% Approve of the CEO

FedEx Office President and CEO Brian D. Philips

Brian D. Philips

(5 ratings)

45% of employees recommend this company to a friend

Review Highlights

Pros
  • Good benefits for the level of job it is (in 54 reviews)

  • Competitive pay, great training, and great benefits, including a 401K (in 28 reviews)


Cons
  • Small yearly raises, customer can be horrible, lazy team members never get fired (in 56 reviews)

  • Work - Life balance for Assistant Managers is non-existent, at least in my experience (in 16 reviews)

More Highlights
13 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Center Consultant has many roles to partake in Shipping and Production

    Center Consultant (Current Employee) Chicago, IL

    ProsFedEx takes the time to train new employees, hands on and vurtal.

    ConsHours vary at Certain locations.

    Advice to Senior ManagementReplace older machines for newer ones or updated

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    fulfilling and frustrating at the same time

    Senior Center Manager (Current Employee) Chicago, IL

    ProsGreat Benefits
    Great people in the organization (not all, but many)
    Potentially great everyday work experience

    ConsPayroll slashed every fiscal year and sometimes even more during the year
    Too many KPIs (30 some metrics?!?)
    Too much middle management between corporate and centers

    Advice to Senior ManagementDifference in pay between Tier 2 managers and Tier 1 managers isn't worth the added responsibilities or headaches. The switch to a part time employee model is painful for salaried managers.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Very full and unsatisfying work

    Anonymous Employee (Former Employee) Chicago, IL

    ProsFantastic benefits, a variety of people to interact with

    ConsThere really seems to be no management structure, it's mostly imagined and without serious guidelines. Those guidelines which do exist don't seem to enhance employees lives only customers, not bad however it is stressing. They have the well known policy of never saying no, however I do not support such a policy. I also question the reasons behind companies like this making people sign contracts saying any ideas they have while at work are the property of their employer, while it sounds logical it is really just to creepy for my tastes.

    Advice to Senior ManagementEveryone is stressed in this field and for no real reason because if they just ran at levels people could keep up with I think it would be far better for everyone. Setting goals every month may sound like a great idea but really it's kindergartener-ish and we're adults, I don't support such a concept.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    High paced, stress on stilts!!

    Lead Consultant (Current Employee) Chicago, IL

    ProsHelping most customers with jobs. Packing and printing can be fun. Every day is a different day with different customers.

    ConsWe have become very corporate and lots of old customers are not ready for that. I liked the old Kinkos better. It was better for customers and employees.

    Advice to Senior ManagementGive employees some slack!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Nice place to work

    Retail Consultant (Former Employee) Chicago, IL

    ProsFun, Easy, and not too tiring. Good hours

    ConsI don't have any at all.

    Advice to Senior ManagementNone

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great Training but Vision Diluted

    Manager (Former Employee) Chicago, IL

    ProsGreat Training and great people to work with.

    ConsCorporate Vision seems awesome but once it starts to get lost translated down the regional executive level it turns into horrendous micromanaging.

    Advice to Senior ManagementFocus on talking care of People again it seems more about silly add on sales not having anything to do with the core products.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Trying to be too retail.

    Center Manager (Current Employee) Chicago, IL

    ProsDecent pay and job security.

    ConsWay too many to list.

    Advice to Senior ManagementTry working in one of the centers for a week and see how it really is.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    An ever evolving company with limited room for growth.

    Customer Service Representative (Former Employee) Chicago, IL

    ProsGood benefits, decent work life balance.

    ConsConsistently stressful customer interactions due to things beyond your control. The overseeing hand of FedEx as limited interest in the growth or development of the retail employees. Long term Kinko's employees are given a lower salary than comparable roles under FedEx.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Senior Management
    • Career Opportunities

    1 person found this helpful  

    Do more with less and like it or leave!

    Center Manager (Current Employee) Chicago, IL

    ProsDecent benefits, tuition reimbursement, average pay for center team members. Most centers work pretty well as a team environment.

    ConsMgmt expects top notch customer service when they've slashed staff and can't retain new talent because of the added stress being short staffed causes.

    Advice to Senior ManagementWe are a prining and shipping company, not a retail giant like staples. Bring PSP back to people-service-profit, not profit-service-people.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    It's OK, pays the bills

    Clerk (Former Employee) Chicago, IL

    Prossometimes interesting customers make for good interaction

    Consexpectations of turn-a-round times, production equipment being down,

    Yes, I would recommend this company to a friend

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