FedEx Office Reviews

Pros

You meet new people on a everyday. If you are shipping domestically or internationally you will receive a major discount, up to 75% off.

Cons

No matter how hard you work and how flexible you are with your schedule, management will never reward you for it. No advancement at all, they'll make you work long hours, have you come in on your day off, require you to work 1st, 2nd and 3rd shifts as they see fit. Your personal life will be non-existent, no time to spend with your family because you'll have no set schedule.

Advice to Senior Management

Become more aware of your employees work ethic and hard work, or else you'll continue to have a high turnover.

Pros

Great work and life balance
above average salary
good health benefits and 401k matching
strong sales culture
senior leadership stays connected with the operations team

Cons

Held accountable for things largely out of your control
Internal promotions put employees at a significant disadvantage in negotiating solid pay increases
Discipline takes an act of congress to carry out due to the hoops you have to jump through

Pros

large company, different avenues to venture in. .

Cons

Their selection of management is horrible

Advice to Senior Management

recognize, support and develop your people...its part of the company core value.

Pros

great people, good pay, good benefits. all in all a nice company to work for. nice training through various methods.

Cons

too much down time in my area and a bit disorganized

Advice to Senior Management

a little more communication between each other and the employees would be great

Pros

Great place to work, no two days are the same. Can be a great stepping stone to advancement within the company.

Cons

Sometimes new policies are not thought through or disseminated down the chain properly. Having three shifts that don't work together sometimes causes shift wars.

Advice to Senior Management

Senior management needs tp work all shifts to know the challenges of each. Treat all staff the same and don't make 1st shift the favorite and allow them to get away with stuff that others get written up.

Pros

Some employees there are great people
You MIGHT learn some tech stuff IF you take the initiative to ask questions
Medical and other benefits are OK

Cons

The customers are ALL extremely abusive towards team members, and even worse, when the customers complain to management or corporate, NO MATTER WHAT the team member is always responsible and at fault....

FedEx has this policy of "never tell a customer NO" even if the customer request defies any and all physical possbility! So in turn that creates anger and distrust with customers, who simply come in to the centers and lash out at team members, complain to corporate, and then team members get repremanded again by management! It's a vicious cycle that seems like a neverending bombardment of abuse to the working team member....

Centers seem to be understaffed around the clock, and expectations from management only seem to grow asa the size of the team member workforce seems to be depleeting, all while the pay starts out low and only increases a few cents once a year....

If anyone is thinking of working here after reading all this, then ontop of it all, be prepared to be micro-managed and audited on a minute by minute basis. FedEx Office is HUGE on auditing a re- auditing....They change policies and procedures seemingly every few weeks, so once you learn one method of operating and seem to be capable of mastering it on on an audit report, corporate and senor management then void that standard operating procedure in place of an entirely new and different way of doing things, immediatly auditing centers, short on staff to begin with, on these new policies and wonder why most centers do poorly on these audits....and be warned, the FedEx auditers seem more eager to bring managers and team members down then they are to actually finding ways and means to make the company operate better....they seem like "Internal Affairs" police officers who seem more interested in how many managers and team members they can get written up more than actually trying to better a failing company structure....

Bottom line, if you don't like to work in an unorganized environment where every minute you feel like your job is in jeapordy and both managers and customers talk to you like you are sub-human, then this is not the place for you....I am a firm believe in anything is better than the unemployment line, however, driving a cab might be better for your mental health....

Advice to Senior Management

stop the meaningless and degrading system of auditing and fear-mongering. Team members are mostly hard working people, most i feel would be willing to grow with the company as a career, but the current instability of management any company policy at the moment not only prevents team members from doing so, but also pushes them out the door!

Pros

The FedEx brand name looks great on a resume if you can manage to stay there long enough and not loose your mind....

Cons

Well...where to begin....
First of all, I must explain to any reader of this review that my drive to succeed at FedEx Office my first year or so with the company was extremely strong. I won a Beacon Award, went from an F1 to an F4 paygrade within a year and all that great stuff....then quickly began to see the company for what it really is...

1. I was in a center that was DRASTICALLY understaffed. The center manager had just quit prior to my arrival and i was put on a 6 day a week schedule that lasted for 5 months! A few weeks after I began another teammember quit and another was fired. We had only 3 employees at the center for close to 5 months and management not only didn't seem to want to hire or transfer in anyone to help, they instead continued to pile drive us with "audits audits audits"....The center was insanely busy and I worked my fingers to the bone, cranking out jobs and making the company a lot of money, and instead of hearing " hey thanks for working so hard with so little help" or anything like that, instead i would hear "hey your sticker is put on crooked" or " you didnt initial this job ticket in the 80 different spots", and most of the time i would be alone in the center, closing alone and opening the next day alone, getting bombarded with angry customers who didnt want to wait 20 minutes online because there was only 1 team meber working ....it was soo frustrating it felt like every day team mebers would get bombarded with negativity from management and customers both.....

2. Audits - This company must waste millions of dollars if not more each year on seemingly insignificant AUDITING! From the get go it was made crystal clear that centers cared more about passing an audit then it did actually providing a customer with outstanding service. I could understand a company needing to audit to account for money and equiptment, but fedex office takes auditing to a whole other creepy level. Senseless paper work for all print jobs would need to be initialed 80 different places and stickers need to be in exactly the same place. Customers would come in and place an order for 20 pages copied and the paperwork needed for an order that small would come out to OVER 20 PAGES, all of which needed to be in the correct order and initialed several times...I mean it got soo ridiculous that it took longer to correctly assemble order tickets than it did to actually run the job!

3. Rude customers- the people who frequent fedex office, and many justifiably, are angry or unhappy from the moment they walk in the door...most are people there for work who don't want to be there in the first place, so their patience level is at a zero...there are occasionally pleasant customers who are a pleasure to work with, but due to understaffing and ridiculous auditing and policies, most of the time its impossible to even spend any time with them, and ask any fedex team member, most customers are rude, the nice ones are few and far between....It seems like fedex office wants team members to smile at the ever growing line out the door and say "hello and welcome to fedex office", meanwhile most team members these days can't even send a fax or make a copy themselves!

the work is very hard and the pay is very low for the amount of work you do, and ontop of that fedex office seems to "terminate" people at the drop of a dime when its "convenient" for them, or when they want to "change policies around" which they seem to do on a monthly basis... they expect you to work overtime when needs be then will cut your hours to like 22 a week when they see fit, no loyalty, no respect for employees, and even managemend does not make that much money here.....its not worth it

Advice to Senior Management

treat employees with more respect!

Pros

Flexable hours,good benefits,new challenges everyday.

Cons

Need equipment updated,remember why we left cannon,and go back to Zerox.We need quality machines to give quality service. Let the world know that Kinkos is still hiding out at Fedex Office! Very hard to get a 35 hour work week out of them.

Advice to Senior Management

W It hat happened to the "vision" when Fedex took over? It seems to have been lost in the numbers and constant changes Fedex is famous for. Talk to your people that actually work in the stores,and really listen. Happy employees will give you their all!

Pros

FedEx office caters to you as an individual, giving you the tools to work as a team and become a better person.

Cons

Somes times the presence of not having a union and most likely make us miss out on probably better benefits to work with.

Advice to Senior Management

They arwe doing a good job at becoming a better company and I would have to keep up the good work.

Pros

Job security if you are able to perform your position well.

Cons

Retail and regular change in company policy.