FedEx Office Reviews

Pros

Great Benefits, weekends off, small staff, great company reputation.

Cons

Senior Center Managers unwilling to give timely feedback or answer questions, conflicting direction from senior center manager and district manager, HR involvement and concern for managers not adequate.

Advice to Senior Management

As long as you don't mind research and finding answers on your own, this may be a good place for you. Don't look to other managers for help because all admittedly, its everyone for themselves.

Pros

The great compensation packages and the knowledge learnt.

Cons

FedEx Office hours are not so great some stores are open 24 hours.

Advice to Senior Management

Take your graduating employees seriously. Offer them advancement. They came from the bottom so there is a good chance they will know more than outsiders about the day to day operations.

Pros

The overall teamwork environment is great. Flexible schedule is nice as well.

Cons

They continually go through freezes when it comes time to give someone a raise. Also, if you have any interest in transfering and they want to keep you at the store, all they have to do is put something in your file, even if you are unaware of the so called warning.

Advice to Senior Management

I believe Brian Phillips is doing a great job, it's the micro-managers that don't do such a good job.

Pros

Great Shipping Discount
Sick Pay is Decent
Vacation is Decent
Free Printing (Sometimes)
Can read your email

Cons

Low pay
Customers are rude
Customers are not intelligent
Stand for 8+ hours
Horrible Staffing
Horrible General Discount

Advice to Senior Management

Pay more to the Employees, dur!

Pros

FedEx office gives people the chance to learn and progress in the company. The schedules are flexible especially if you are in school. Management is understanding and supportive no matter what the situation. The feeling of security is present when working for FedEx. Unlike my previous company, who fired who they wanted whenever, FedEx gives me a comfortable, secure feeling overall.

Cons

FedEx Office gets many kind of customers, especially the ones that need things immediately. Customers can be pushy and rude, but this is the nature of the retail business. Communication is key; always let customers know whats going on.

Pros

Decent Job, Benefits are good if you use them.

Cons

Management looks down upon you. You begin to question the action and knowledge of management.

Pros

The people are great. Management is really flexible with time off and schedule changes. You get lots of little perks, like discounted copies, and sometimes even old equipment. It's a great job if you are looking to get through college.

Cons

It's the only place I've ever worked where customers can demand when they will get their project done. You can't go to Jiffy Lube and tell them you want your car worked on, and it's gonna be done in 20 minutes, yet people will say I need 5,000 copies in a half hour. You have to do your best to comply or management will get really upset. People also expect great technological advancements, but they don't even know how to run a fax machine? The customers can be the worst part of the job. You'll also have to work many nights and weekends when you are first starting out.

Advice to Senior Management

Value higher education and give higher raises for longer employee retention.

Pros

The best thing about it was learnign allot about diffrent shipments & office prodcuts & ways to advance a small buisness as far as advertising & marketing

Cons

no room for advancemnt if you did to much for the customer it was considerd a bad thing they charged ridiculos prices for allot of products & the managment were incomptnet

Pros

Respected brand.

Able to work your way up from entry level to upper management.

Very good pay.

The employees are some of the brightest and most talented people I have ever met.

The benefits are outstanding.

Cons

Rigidly inflexible upper management in regards to 'pet' projects and their usefullness.

A great deal of favoritism is involved in how far a team member can climb the ladder.

HR is definitley more concerned with the firm than with the justness towards employees.

The organization has become so politically-correct that team members can no longer wish 'merry christmas' or whatever religious holiday wish they peronally patronize and instead can only say 'happy holidays'. This made me sick.

FedEx has no real understanding of what it is to run a successful document business. So far, the changes made have alienated most of the historically loyal customer base and one by one they are leaving.

FedEx marketing insists on contacting customers numerous times at home, has managers contact customers at home, has a service level survey contact them at home too. Many customers can expect to be contacted up to 5 times for one small order. Many of my customers have stated this is too much. And a few have even told the service survey that the number of calls turned them off and they would not be back because of it.

Advice to Senior Management

Remember that you are only as successful as your team members. You earn your paychecks on their backs and you should treat them as such. Good team members should be rewarded. You push rewards and recognition but only allow managers to spend 50-75 bucks on team member relations per month. In a store with 18 team members this doesnt add up to even a decent pizza party for the monthly meeting. Good team members need more to remain good. You should stop listening to inexperienced college grads about what's best for your company and go out to the field and see for yourselves.

Also, stop threatening team members with their jobs all the time. My center was consistently over 100% to plan and I was still being pushed to tell team members their jobs were on the line if performance was not improved. In my eyes, with the income statement backing me up, my team members were doing a fantastic job and still my SCM told me not to 'coddle' them so they would not become complacent. This is a poor culture to cultivate and a large part of why I left.

Pros

The job was simple enough, not difficult and many times fun. Having a background with computers and photoshop helps.

Cons

The customers are often uneducated about the processes and as a result dissatisfied with the final product, despite their demands for just that. They often demand that which we can't do, or say we didn't do what they requested when in fact we did just that. Most customers are great, but like any business you run into those who make it more difficult.

Advice to Senior Management

You're doing a great job.