FedEx Office

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FedEx Office Reviews in Los Angeles, CA

Updated August 13, 2014
Updated August 13, 2014
636 Reviews

2.9
636 Reviews
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
386 Ratings

Review Highlights

Pros
  • Good benefits for the level of job it is (in 54 reviews)

  • Competitive pay, great training, and great benefits, including a 401K (in 28 reviews)


Cons
  • Small yearly raises, customer can be horrible, lazy team members never get fired (in 56 reviews)

  • Work - Life balance for Assistant Managers is non-existent, at least in my experience (in 16 reviews)

More Highlights

23 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I learned a lot of valuable skills for future jobs, however their was a lot of work required for a low hourly wage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Consultant  in  Hollywood, CA
    Former Employee - Center Consultant in Hollywood, CA

    Pros

    Learned a lot about different types of printing services and how produce them. I enjoyed learning about the shipping department. The coworkers were really great to get to know and we all worked as a team (I don't think all FXO's are like this though).

    Cons

    It's very "corporate"- which some people like. Personally, I get the job done fast and accurately, but I don't like to be micromanaged in the process of doing so.

    Advice to ManagementAdvice

    Have a little more confidence in your employees and focus more on customer service.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Center Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager  in  Los Angeles, CA
    Former Employee - Center Manager in Los Angeles, CA

    Pros

    good corporate environment, room for growth and development. I was promoted from a part time customer service rep to store manager in a matter of two years

    Cons

    I was there during the transition from Kinko's to Fedex Office. There were lots of negative changes. The company went from being a smallish company to a huge machine.

    Advice to ManagementAdvice

    Bring back the small company culture, where store managers are free to run the store based on their customer's needs,

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Account Executive  in  Los Angeles, CA
    Current Employee - Field Account Executive in Los Angeles, CA

    Pros

    Flexible scheduale, no micro management

    Cons

    Our services are from average to below average in quality and expensive. Not easy to sell for this company.

    Advice to ManagementAdvice

    To become a legitimate print vendor, buy some legitimate printing equipment. Stop outsourcing everything and Invest in real equipment at the center level. Staff the centers appropriately, consultants hate their job because they are overworked and underpaid and provide lousy service because of this. The quality of your cannon machines are absolute garbage, go back to Xerox.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    FedEx does not promote, or acknowledge team members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Los Angeles, CA
    Current Employee - Assistant Manager in Los Angeles, CA

    Pros

    Team member discounts
    poor benefits
    401 k

    Cons

    do not promote team members

    Advice to ManagementAdvice

    acknowledge staff you have

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Los Angeles, CA
    Current Employee - Assistant Manager in Los Angeles, CA

    Pros

    As an Assistant Manager you are able to learn various forms of business management. From e-commerce, to competitive sales techniques and managing our teams properly in order to hit our monthly sales plans.

    Cons

    The hourly pay for Assistant Managers is just not enough considering the high stress work environment and aggressive metrics we must meet.

    Advice to ManagementAdvice

    Training should not be relied solely on web videos.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    GREAT COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Center Manager  in  Marina del Rey, CA
    Current Employee - Senior Center Manager in Marina del Rey, CA

    Pros

    Positive work environment, energetic staff, great benefits, above average starting hourly pay, and room for growth and advancement are just a handful of the pro's!

    Cons

    NONE --> I have a fantastic job which takes care of my family! Very grateful and blessed to be working at a FORBES Top 500 company!

    Advice to ManagementAdvice

    The passion for the business that originates from the Senior Leadership is more than contagious as it is felt throughout the various levels. Keep the communication and energy flowing down the chain. Great job to Brian, Kim, Byron, Heather, and Kirby!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Overworked, understaffed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Consultant  in  Los Angeles, CA
    Current Employee - Center Consultant in Los Angeles, CA

    Pros

    Decent pay and standard benefits.

    Cons

    Customers are rude and equipment never works properly.

    Advice to ManagementAdvice

    Invest in new equipment and staff just a little more.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    great starting company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Center Manager  in  Los Angeles, CA
    Current Employee - Senior Center Manager in Los Angeles, CA

    Pros

    Great company to learn and develop in on multi tasking and ambiguous situations.

    Cons

    As a manager you are required to be a specialist in logistics, retail and manufacturing while consistently ensuring 99.9% execution on close to 18 metrics with minimal help.

    Advice to ManagementAdvice

    consistent pressure from above causes mistakes below.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It is a boot camp for personal and professional development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager  in  Fullerton, CA
    Former Employee - Center Manager in Fullerton, CA

    Pros

    There is a lot of opportunity for growth. If you enjoy the work and fast paced environment it is a good career that pays well.

    Cons

    Constant deadlines and a lot of work with limited resources.

    Advice to ManagementAdvice

    Always acknowledge the hard work that employees put forth - effort does count.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    It's a glorified waitress job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Production Coordinator  in  Los Angeles, CA
    Current Employee - Lead Production Coordinator in Los Angeles, CA

    Pros

    You'll be paid better than most jobs that don't require a GED.

    Cons

    Once you reach a certain position at a retail center, there are very few opportunities to move up.

    Advice to ManagementAdvice

    Reveal more career opportunities for those who work at retail centers.

    Recommends
    Positive Outlook
    No opinion of CEO

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