FedEx Office Reviews

Former Employee – worked at FedEx Office full-time for less than a year

Pros – great benefits, great people. Fun work environment.

Cons – Absolutely no work/life balance. Therefore had to leave.

Advice to Senior Management – Please work with your employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at FedEx Office full-time for more than 3 years

Pros – Fun enviroment, always something new to do

Cons – Management. NO room for advancement

Advice to Senior Management – Let people grow, aand expand their horizons

Yes, I would recommend this company to a friend

Current Employee – been working at FedEx Office part-time

Pros – Happy customers can make your day.

Cons – Can get hectic and some customers are inconsolable.

Advice to Senior Management – Recognize your front-liners with more incentive.

Current Employee – been working at FedEx Office

Pros – Solid company, solid support system

Cons – Pay is terrible, in most cases you have to relocate to advance

Advice to Senior Management – Pay employees a competitive salary

Yes, I would recommend this company to a friend

Current Employee – been working at FedEx Office

Pros – good work envoirment like people

Cons – nothing to say about them

Former Employee – worked at FedEx Office

Pros – Training ready and available for all employees. Also good at involving team members with sales with bonus incentives.

Cons – Stores are constantly understaffed as they continue to put everyone under the same umbrella of job positions.

Yes, I would recommend this company to a friend

Former Employee – worked at FedEx Office full-time for more than 10 years

Pros – Decent benefit packages, tuition reimbursement, 401K. Co-workers who want to help customers and work hard made this place bearable. Opportunity to learn many software packages.

Cons – FedEx is one of the most respected companies and brands in the world, however, they have no idea how Office fits into their company. There is no mission statement for FedEx Office other than the unofficial motto of "cost cutting" and "save money." Micro-management from the very top levels of the company (area vice-presidents and regional directors) is heavy handed and the prevalent method of how to do business, from which paper trays to use and which printer drivers to use to produce customer projects, is driven by people who have no idea how to make the products team members are asked to make daily. These decision makers are more concerned with metrics and measuring how you produce a product and could care less if the customer is satisfied with it. As a team member, you are expected to utilize two different point of sale systems, a preproduction software package, plus all of the native programs customers utilize to create their documents and you are expected to do all of this within a very narrow range of parameters and for $10 an hour.

This is a custom manufacturing job shoved inside of a retail environment. It doesn't matter if you put together 35 customer files and produce a $2500 job for the center if you don't sell a product of the month (batteries, screen cleaners, over-priced flash drives, or a ream of paper). The pricing structure is geared to force customers to the front counter for full service help rather than encourage customers to complete the work themselves. Once a customer figures out that it is cheaper for them to have a team member complete the work for them they naturally utilize full-service printing. $.11-.&.22 per print versus $.49 for self-serve prints drives customers to the front counter and when you can't sell them a $3.99 ream of paper you are punished with a performance counseling session. Never-mind the fact that as a team member, you are dealing with shipping and packing boxes, checking the store e-mail, producing customer jobs on a variety of printers and auxiliary machines, producing e-commerce jobs, answering the phones, and helping customers fax, if you don't force the product of the month on customers, you are a bad team member.

Advice to Senior Management – Make decisions that define who FedEx Office is and what we need to do to make it easy for customers to do business with us. If you just want metrics that can be measured, have them make sense for profitability within the business that we are engaged in every day. Treat team members with the respect that they have earned, not by how many screen cleaners they sell. Come into a center, not the technology lab at corporate, and attempt to use the systems in real life circumstances with real customers. Learn about the digital printing industry and realize that customers shop based on price and service, not on which printer driver the job is run through. Get rid of the Canon printers. Quit raising prices for customers while simultaneously reducing the quality of the products.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at FedEx Office full-time for more than 7 years

Pros – Good benefits, good co-workers, employee discounts.

Cons – Terrible management, no advancement opportunities, not enough employees in center, can be very stressful at times.

Advice to Senior Management – Hire more employees and let people advance!

No, I would not recommend this company to a friend

Current Employee – been working at FedEx Office full-time for more than 3 years

Pros – FedEx reputation attached to this division is a plus , benefits are good, vacation and sick pay are more than adequate.

Cons – Unprofessional management, threats constantly by management to be written up or be terminated daily.
Hours are to be cut drastically any day .. meeting today for management regarding this new cut. Company doesn't seem to care at all about the employees on the ground and doesn't listen to employees regarding this unprofessional management team attached to this division . Employees are treated as less than beef cattle heading to slaughter.
Management is disrespectful to employee's, lies to senior executives to cover their own job's and place unfounded blame on lower level team members. The word "Team" which is so coveted by FedEx is a farce within this division. Within this management team lies a more coveted "us"(management) against "them" (on the floor team members) mentality within this division.

Advice to Senior Management – Respect given is respect earned. The team members are valued members of society ,trying to attend school, care for their families and do a job they can excel in and be proud of doing each and every day. The corporate suits should visit this division to see what really is going on at FedEx Office. Moral is at an all time low and is about to get worse with these new cuts.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at FedEx Office full-time for more than 7 years

Pros – Ample room to grow and move around with the company, both internal and geographically.

Cons – If you have a bad management team the job can be very stressful.
The copy industry is going to start plummeting in the next 10 years.
Have to deal with alot of in company politics if you want to move up within the company.

Advice to Senior Management – The company needs to actually start listening to the employees and not just say they are.

No, I would not recommend this company to a friend