FedEx Office Reviews

Updated August 28, 2015
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
511 Ratings

Pros
  • Good benefits for the level of job it is (in 57 reviews)

  • Work-life balance - Benefits - Help with school tuition (in 20 reviews)

Cons
  • Company expects Team Members to work long hours with minimal coverage (in 60 reviews)

  • Work/life balance is mediocre at best (in 19 reviews)

More Pros and Cons

942 Employee Reviews

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  1. Not terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Omaha, NE
    Current Employee - Customer Service Specialist in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Easy to get promoted, good vacation and sick time, health insurance is good

    Cons

    No real cons, other than poor managers who are getting away with bullying their employees.

    Advice to Management

    Recognize the actual problem when there is heavy turnover underneath one manager who has a reputation of being a tyrant. You have lost countless great employees because of one bad seed who is still employed with the company.


  2. Business Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time

    Pros

    FedEx Office is up front with its expectations and policies. There is potential for advancement if you work hard enough to improve the store and show that every effort has been made. Management makes an effort to accommodate requests for assistance and makes themselves available. It's very easy if you read the provided materials; there is a policy or procedure for everything.

    Cons

    It's a corporate retail position; if someone calls out, it's on you to get coverage and staff isn't always so willing to obtain overtime. Life is work if you let it take over. The goals for quarterly bonuses can be difficult to obtain since they are not entirely based on your store's performance. If there are any uncontrollable expenses for your store that push you over budget, your bonus will suffer regardless of if you could prevent it or not.

    Advice to Management

    Read the reference manuals and keep detailed notes. You may often find yourself referring to old documentation. Send emails as much as possible and do not confirm arrangements over the phone.


  3. Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at FedEx Office full-time

    Pros

    Great company to work for! If your willing to work then there is a lot of opportunity.

    Cons

    pay could be better

    Advice to Management

    Get rid of Geo Code pay


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  5. Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time

    Pros

    Great work life balance. FXO really wants TM's to be successful Team first company FXO has lots of room to advance Truly rewards results

    Cons

    To many metrics (lots of opportunities to be successful but lots of opportunities to fail) lots of micro management little entrepreneurial spirit

    Advice to Management

    no more reporting on top of reporting get rid of Excel need expansion on the TM, AM, CM development


  6. Accounts Payable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Payable Administrative in Plano, TX
    Former Employee - Accounts Payable Administrative in Plano, TX
    Doesn't Recommend
    Approves of CEO

    I worked at FedEx Office full-time (More than 8 years)

    Pros

    Opportunities to learn new things and grow. Work life balance is really great.

    Cons

    Pay is low. Not a lot of room for advancement due to restructuring.


  7. FedEx Office Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Leader in San Francisco, CA
    Current Employee - Sales Leader in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office (Less than a year)

    Pros

    -Very stable and reputable company -Diverse solutions to provide to customers -Recognizable brand

    Cons

    -Lower pay compared to other companies

    Advice to Management

    Research pay for similar positions across the nation and adjust salaries.


  8. disorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Corpus Christi, TX
    Former Employee - Marketing in Corpus Christi, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you wanted to work the overnight you'd get an extra dollar an hour.

    Cons

    Completely disorganized. I worked there for many years as Kinkos, then fedex came in and bought them. RUINED the company. I shopped there the other day, which I haven't done in years. The person opening the store was late. I was in a huge hurry. Looks like nothing has changed. I would seek employment somewhere else.

    Advice to Management

    I have no advice. I'm quite certain it's so far gone now it's not worth it. Management would swoop in and pretend they new how running a store as a co-worker was, they are so far removed, really bad decisions are constantly made.


  9. Center Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office part-time

    Pros

    Flexible schedule and always something to do so time goes fast.

    Cons

    Trainings are a bit worthless but overall good company.


  10. fair place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Albany, NY
    Former Employee - Store Manager in Albany, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FedEx Office (More than 3 years)

    Pros

    learning skills, good benefits, competitive pay, nice people to work with room for advancement,, promotes from within. try it for yourself

    Cons

    excessive, unreasonable demands, long hours, no positive feedback, poor staffing, poor training program, I had to learn everything on my own

    Advice to Management

    treat your employees better, they will work harder, better pay, more on the job training, give more positive feedback, bonuses, incentives, etc.


  11. Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Keeps you busy, so time flies. Provides 401K match. Medical benefits are a bit high.

    Cons

    Usually understaffed, causing you to work more hours than usual. As a Manager, you have to find the time to do your Managerial duties while being a Team Member most of the time.

    Advice to Management

    Provide help with hiring.



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