FedEx Office Reviews

Pros

Benefits, Teamwork, Great knowledge and training support.

Cons

Low staffing sometimes and very fast paced. Rude customers

Pros

There is opportunity to move uo

Cons

The people at the top often make decisions that are conflicting

Pros

Fedex Office provides an excellent work environment. I've been with the company for 13 years, so I've been through all the corporate shakeups. Now that Fedex is the owner, there is a steady hand at the helm. They have a vision where they want the company to go, and they are investing the time and the capital to get it there. The work environment, the physical layout, within the branches is very nice, and a good reason for staying. However, that can vary from one store to the next. Good communication, both lateral and vertical. Good benefits, but this year's health plan options did not include a middle tier. Very competitive 401k. Very low turnover on employees.

Cons

Pay, at least at the branch levels. The work is semi-skilled, you're definitely doing more than digging ditches, but because it does not require a degree or professional certificate, they can afford to keep wages low. The amount of knowledge you're expected to learn, retain, and recall... plus the stress of the job... all that compared to what you get paid... the wages really don't bear out. I get by all right, don't worry about rent or my next meal, but any sort of emergency in my personal life would bury me financially. This is a fine job if you're still in college or have a two-income household, but a single adult living alone will struggle a bit.

Advice to Senior Management

Whatever calculator you use to determine competitive wages is really skewed, and if an average PA only gets me a 12-cent raise, that's pretty sad.

Pros

The company has great benefits.

Cons

Management need a few tweeks.

Advice to Senior Management

Needs to be able to confront employees better. with honesty and not so condescending.

Pros

work with a lot of great people.

Cons

Management cant make up there mind what they want to do. Company says taking care of team is priory but that's not the case at all

Pros

When things are working well, the job is not very difficult. It can be a very busy place and it is somewhat rewarding to get things done well and on time.

Cons

When things are not working well the job is hell. Management at two branches I worked at was completely ineffectual and incompetent. Pay varied wildly and had little to do with skill.

Advice to Senior Management

Branch managers should watch and expect more from their assistant managers. In nearly every single branch I have ever worked at or interacted with the assistant managers were a waste of space and salary.

Pros

Great for someone without a very specialized college degree, or part time college students.
Not a whole lot of specialization needed, just the ability to learn a ton of acronyms, and to pick up on new things.

Cons

Corporate is constantly causing problems, and changing policies, Workplace is VERY high maintenance. Customers are very frequently given wrong answers by corporate, and when it comes time for us to assist them we have conflicts arise.

Advice to Senior Management

Corporate, If something is working... DON'T CHANGE IT!
We are constantly having our hours cut, and new policies implemented. If you are going to cut everyone's hours, please hire some new employees. It is extremely stressful especially during peak season when 1-2 people are trying to manage 10+ customers.

Pros

Engaging, team oriented, fun, opportunities to learn and grow

Cons

IT systems are slow, can bog you down when you're trying to work. Sometimes communication from upper management is slow in getting out, and getting things approved can take a long time. Things could be more nimble.

Advice to Senior Management

Give your managers the opportunity to grow, learn and make mistakes. Not everything needs your approval.

Pros

You meet new people on a everyday. If you are shipping domestically or internationally you will receive a major discount, up to 75% off.

Cons

No matter how hard you work and how flexible you are with your schedule, management will never reward you for it. No advancement at all, they'll make you work long hours, have you come in on your day off, require you to work 1st, 2nd and 3rd shifts as they see fit. Your personal life will be non-existent, no time to spend with your family because you'll have no set schedule.

Advice to Senior Management

Become more aware of your employees work ethic and hard work, or else you'll continue to have a high turnover.

Pros

Great work and life balance
above average salary
good health benefits and 401k matching
strong sales culture
senior leadership stays connected with the operations team

Cons

Held accountable for things largely out of your control
Internal promotions put employees at a significant disadvantage in negotiating solid pay increases
Discipline takes an act of congress to carry out due to the hoops you have to jump through