FedEx Office Reviews

Updated September 14, 2014
Updated September 14, 2014
643 Reviews
2.9
643 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FedEx Office President and CEO Brian D. Philips
Brian D. Philips
389 Ratings

Review Highlights

Pros
  • Good benefits for the level of job it is (in 54 reviews)

  • Competitive pay, great training, and great benefits, including a 401K (in 28 reviews)


Cons
  • Small yearly raises, customer can be horrible, lazy team members never get fired (in 56 reviews)

  • Work - Life balance for Assistant Managers is non-existent, at least in my experience (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer Service Base Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Consultant  in  Philadelphia, PA
    Current Employee - Center Consultant in Philadelphia, PA

    I have been working at FedEx Office full-time for less than a year

    Pros

    -Great Team Members
    -Positive attitudes
    -Work hand-to-hand with management
    -Fast move up opportunity
    -Fast pace work environment
    -Benefits (Full package)

    Cons

    -Not much overtime available
    -Constant shift/schedule changes

    Advice to ManagementAdvice

    Your doing a great job! *Thumbs Up*

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Center Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Consultant
    Current Employee - Center Consultant

    I have been working at FedEx Office full-time for more than a year

    Pros

    Great to work with customers. Working with team members are always fun and great to learn from the veterans.
    Ability to multi task is a challenge but never boring at work. Always something new at work which makes it more interesting. Great benefits!

    Cons

    Never have a set schedule. The schedule is always changing. Would like to have more team members in the store. Too many customers need help. Like to see all of the smaller centers to have better production equipment.

  3. 1 person found this helpful  

    Opportunity to move up, if you work hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Recruiter  in  Memphis, TN
    Current Employee - Corporate Recruiter in Memphis, TN

    I have been working at FedEx Office full-time for more than 8 years

    Pros

    Good work/life balance. Career progression and defined career paths. Relocation is generous.

    Cons

    Technology is ridiculously bad. Pay and promotion is laughable.. arbitrary raise amounts depending on who likes you. People turn down promotions because the 5% increase is pathetic for the increase in workload and responsibility.

    Advice to ManagementAdvice

    Stop giving the high salaries to new employees while you loose the experienced people who leave to get more money working for competitors.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great and flexible company to work for.

    Current Employee - Center Consultant
    Current Employee - Center Consultant

    I have been working at FedEx Office part-time for more than a year

    Pros

    They work around me and my schedules of my other jobs. Meet interesting customers. the job is simple if you know how to make copies

    Cons

    training you learn as you go, but if you can pick things up quick its super easy job.

    Advice to ManagementAdvice

    Hire more managers.

  6.  

    I learned a lot of valuable skills for future jobs, however their was a lot of work required for a low hourly wage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Consultant  in  Hollywood, CA
    Former Employee - Center Consultant in Hollywood, CA

    I worked at FedEx Office part-time for more than a year

    Pros

    Learned a lot about different types of printing services and how produce them. I enjoyed learning about the shipping department. The coworkers were really great to get to know and we all worked as a team (I don't think all FXO's are like this though).

    Cons

    It's very "corporate"- which some people like. Personally, I get the job done fast and accurately, but I don't like to be micromanaged in the process of doing so.

    Advice to ManagementAdvice

    Have a little more confidence in your employees and focus more on customer service.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Gained a great deal of experience, but never paid on par with similar positions at other companies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager
    Former Employee - Center Manager

    I worked at FedEx Office full-time for more than 8 years

    Pros

    Exposure to technology, every project is different and opportunity to develop people skills.

    Cons

    Erratic focus from upper management. Work life balance. Compensation. Big part of business is a dying industry photo copying.

    Advice to ManagementAdvice

    Recognize value of employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Good entry job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx Office

    Pros

    Flexible schedules, learning opportunities, good for students and part timers

    Cons

    Not what it used to be when it was Kinko's

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Cincinnati

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Center Manager  in  Cincinnati, OH
    Current Employee - Center Manager in Cincinnati, OH

    I have been working at FedEx Office full-time for more than 8 years

    Pros

    Great Company, Ever changing, good platform for building your skill set. Health benefits are good. Make it your own business in some ways. Willing to take feedback from the field.

    Cons

    Often times to many initiatives at ounce. Corp. wanting to push metrics that the goals are not obtainable. Service Quality Index and customers feed back is often in different FedEx companies but you are still held accountable. A lot of moving parts of the business, with shipping, retail, self-serve, and full service. pay is not competitive.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    ...About those TPS Reports....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Lead Consultant  in  Portland, OR
    Former Employee - Center Lead Consultant in Portland, OR

    I worked at FedEx Office full-time for more than a year

    Pros

    Excellent benefits for full time employees at a reasonable cost. There is also tuition reimbursement and a scholarship program. They thoroughly train you in your position. On a whole, the work is easy. Days can be stressful, customers can be stressful, but the work is pretty easy. I have been lucky to have a great team of people to work with. My manager has been great and my district manager is equally great. They both actually care about their employees.

    Cons

    While there is a potential for growth, you can only grow so much and then you are stuck in a waiting pool until another position opens up which could be months or years.

    Advice to ManagementAdvice

    Divide responsibility on people equally in tier three centers. Be more proactive on telling somebody if they are doing something wrong.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Decent easy job for students or people with other jobs. As a fulltime job its ok but it could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Shipping Coordinator
    Current Employee - Center Shipping Coordinator

    I have been working at FedEx Office full-time for more than 3 years

    Pros

    decent pay and benefits ( better than most retail)
    learrn a lot about shipping and printing
    lots of fulltime positions available
    very nice discount on shipping
    faily flexible schedules

    Cons

    no discount on retail items
    managers with personal agendas
    managers not managing properly
    lack of motivation from the "higher ups"

    Advice to ManagementAdvice

    Stop making up random rules about vacation because you're too lazy to rework the schedule.
    Run the store properly, and it will run itself when you're not there.

    Recommends
    Neutral Outlook
    No opinion of CEO

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