FedEx Office

  www.fedexoffice.com
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FedEx Office Reviews

Updated August 21, 2014
Updated August 21, 2014
637 Reviews

2.9
637 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FedEx Office President and CEO Brian D. Philips
Brian D. Philips
387 Ratings

Review Highlights

Pros
  • Good benefits for the level of job it is (in 54 reviews)

  • Competitive pay, great training, and great benefits, including a 401K (in 28 reviews)


Cons
  • Small yearly raises, customer can be horrible, lazy team members never get fired (in 56 reviews)

  • Work - Life balance for Assistant Managers is non-existent, at least in my experience (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    FedEX Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager  in  Erie, PA
    Former Employee - Center Manager in Erie, PA

    Pros

    Not many-benefits were good but I've heard that has changed.

    Cons

    Most of upper management have never even set foot in a center themselves.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Good entry job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible schedules, learning opportunities, good for students and part timers

    Cons

    Not what it used to be when it was Kinko's

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Center Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager  in  Los Angeles, CA
    Former Employee - Center Manager in Los Angeles, CA

    Pros

    good corporate environment, room for growth and development. I was promoted from a part time customer service rep to store manager in a matter of two years

    Cons

    I was there during the transition from Kinko's to Fedex Office. There were lots of negative changes. The company went from being a smallish company to a huge machine.

    Advice to ManagementAdvice

    Bring back the small company culture, where store managers are free to run the store based on their customer's needs,

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    FedEx

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Better pay than most places for an hourly job. It feels more professional than a retail store. This location is closed sundays

    Cons

    It's retail, customers can often be annoying.

  6.  

    Intern Programmer Analyst - Awesome work culture, Good learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Analyst Intern  in  Dallas, TX
    Current Employee - Programmer Analyst Intern in Dallas, TX

    Pros

    Excellent Work culture, Very brand company

    Cons

    Pay scale is not good

    Recommends
    Approves of CEO
  7.  

    Very good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Medical benefits, good leader ship, management has an open door policy to solve any problems. After being unemployed for a long time, FedEx hired and trained me to do my job well.

    Cons

    Hard work in carrying heavy packages. In all my time working with FedEx I have only experience one supervisor who was a poor manager who had a eye for the female workers. And he didn't last long.

    Advice to ManagementAdvice

    Keep up the good work, but do some improvements in clearing up the place.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Started from the bottom to assistant manager in three years.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Promotions are fast to come by as long as you consistently prove you know your stuff.
    Benefits package is really good.
    Hire within mostly
    Good managers will actually try to help you succeed

    Cons

    A lot of information to take in
    Just like any retail job, sometimes managers and coworkers are terrible. Job is very team oriented so if this happwns it will be extremely tough to succeed

    Advice to ManagementAdvice

    Stop resorting to write ups
    Connect with your team more
    Learn everything not just back office work.. You're there to teach if needed

  9.  

    Center Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Growth, Training, School schedule accommodation.

    Cons

    Most employees get stuck working here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Pros

    Great job if you can thrive by facing many tasks, i.e. multitasking, standing for your entire shift, smiling and dealing diplomatically with demanding management and customers and surviving in a militaristic company which implements strategies and tactics borrowed from history's most brutal political regimes. The company enjoys a top-notch reputation as an exemplary employer, innovative leader providing important services and Wall Street icon. Many center-level job openings are anticipated in 2014-15. It is possible to advance one's career even without a college degree. The company has made great progress since 2004, when it acquired Kinko's, especially in such areas as keeping pace with technology, lowering operational costs and providing directions and incentives for Center workers to promote and sell services and products.

    Cons

    What belies the attraction of working for FedEx are the puny annual wage increases based on a company-skewed performance appraisal procedure in which employees are graded on a five-point scale. The highest grade yields the largest hourly wage increment. In reality, the highest grade of "outstanding" is only awarded for perfect performance, and employees are told nobody's perfect. The company is quietly shaking up its entire cadre of operations employees, forcing managers to cleanse the ranks of those whose work doesn't measure up to company standards. So if you are not at the top of every list of metrics, consider yourself targeted. The widespread shake-up is apparently focused on shedding most if not all of the better paid employees, replacing them with decidedly lower-paid and part-time employees and yielding operational expense savings of millions of dollars over time. And never mind the notion of support coming from organized labor. This employer considers its workers airline employees, who are prohibited by law from joining a union. Look for many talented, knowledgeable, veteran employees to be replaced by lesser capable new hires.

    Advice to ManagementAdvice

    You are bravely pursuing a precipitous path which may or may not work for the company in the short term. But in the long term, the company's movement in this direction is heading for some big and unsettling developments. Low wages, reduced levels of customer service and strong-armed tactics are not the hallmarks of successful retailers. Good luck.

  11. 1 person found this helpful  

    If you are after money don't work here. Love the experiences with different people though. Great benefits..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Love the customer service aspect. Either you have it or you don't//

    Cons

    Pay scale is not good for what you do. Don't get blackballed or your career will be over.

    Advice to ManagementAdvice

    Checks and balances definitely need to be more thorough. Results in districts don't appear to be successful. Tenured team members aren't getting opportunities in the city. Pulling canidates from outside the company as well as outside of the city and overlooking people seeking opportunity.

    Recommends
    Neutral Outlook
    No opinion of CEO

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