FedEx Office Reviews in Salt Lake City, UT

Updated September 13, 2014
Updated September 13, 2014
652 Reviews
2.9
652 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FedEx Office President and CEO Brian D. Philips
Brian D. Philips
392 Ratings

Review Highlights

Pros
  • There's some really good benefits and you'll learn a lot with this company (in 58 reviews)

  • Good work/life balance as I was able to work full-time and attend school, 3/4 time (in 16 reviews)


Cons
  • Expect to work with the technological ignorance of both the public and some team members (in 59 reviews)

  • Work - Life balance for Assistant Managers is non-existent, at least in my experience (in 18 reviews)

More Highlights

4 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Not bad. Not Great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Consultant  in  Salt Lake City, UT
    Current Employee - Center Consultant in Salt Lake City, UT

    I have been working at FedEx Office full-time for more than 3 years

    Pros

    Paid Time Off. Discount on Shipping. Get to use the adobe creative suite and microsoft office on a daily basis. Never boring.

    Cons

    Sometimes too fast paced. Not nearly enough compensation for the workload and required skill set. Work environment can be frustrating when you are constantly pulled away from your current project to help a customer at the counter. Training is often focused on how to talk to customers instead of how to use the software and machines.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Consultant  in  Salt Lake City, UT
    Current Employee - Center Consultant in Salt Lake City, UT

    I have been working at FedEx Office full-time for less than a year

    Pros

    FedEx has a great benefit plan including:
    health care
    dental
    life insurance
    tuition reimbursement
    discounted shipping rates

    Cons

    The hours are completely unworkable if you want to have a life. To get any sort of normal schedule, you have to have quite a bit of seniority. The pay is pretty poor for what you need to know for the position. If you aren't good with computers and formatting, this job especially isn't for you.
    There is no proper hands on training program. You are sent to do a bunch of computer modules that don't teach you much. When it comes down to it, you're just kind of thrown into the mix and expected to pick it up.

    Advice to ManagementAdvice

    Train people properly, make a schedule that people can balance their home life with.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    It Sucked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager  in  Salt Lake City, UT
    Former Employee - Center Manager in Salt Lake City, UT

    I worked at FedEx Office full-time for more than 5 years

    Pros

    You get to work with some really good people. I made some lifetime friends and was able to network with business leaders.

    Cons

    Field management is terrible and they micro manage everything and if you miss a key metric 1 day you have to right an action plan that takes you away from doing the important things customer service and training the few TM's that you are allowed to have, when most of the time the metric will correct it's self the very next day. They let people who worked there for years get away with murder and the LP person is a complete bully who should have been let go years ago.

    Advice to ManagementAdvice

    You can't win with your TM's by courting Wall Street. Get rid of the task that don't bring revenue into the center. Every time I visit a center to get a print project done that is real simple I have to wait for 10 min to even see a sample/proof. If you are going to run your centers like a C-Store with the amount of staffing you currently have make your process faster. Customers don't want or care about what you need to do to complete the project they just want it fast and would be willing to pay the high price if you gave them that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    FedEx-Start the Revolution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at FedEx Office

    Pros

    It's fun to make copies and interact with people-if you are outgoing and detail oriented, you will enjoy being at work. There are many opportunities to socialize and to talk to people about their personal lives as you make wedding invitations or birthday party fliers.

    Cons

    The work is somewhat repetitive and there can be a lot of stress. If you are clumsy, it is easy to ruin copies and waste resources.

    Advice to ManagementAdvice

    Stop all of the rules that are impossible to follow-it is inefficient to have the whole company going behind your back.

    Recommends
    Disapproves of CEO

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