FedEx Office Reviews in Washington, DC

678 Reviews
2.9
678 Reviews
Rating Trends

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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
405 Ratings

Review Highlights

Pros
  • There's some really good benefits and you'll learn a lot with this company (in 57 reviews)

  • Good work/life balance as I was able to work full-time and attend school, 3/4 time (in 17 reviews)


Cons
  • Expect to work with the technological ignorance of both the public and some team members (in 59 reviews)

  • Work - Life balance for Assistant Managers is non-existent, at least in my experience (in 19 reviews)

More Highlights

2 Employee Reviews Back to all reviews

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  1.  

    Good Company but unfocused direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Washington, DC
    Current Employee - Account Executive in Washington, DC

    I have been working at FedEx Office full-time (more than 3 years)

    Pros

    People are great and hard working. Training is adequate. Flexibility is good. Work and Life balance is good.

    Cons

    Direction of sales force and compensation plan changes constantly. Company's direction seems to be scattered no central focus. Too many cumbersome, redundant systems. Develop better compensation plans across the board

    Advice to ManagementAdvice

    Develop clear and defined direction. Develop a consistent and fair sales plan. Reduce redundant systems for reporting

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Worse than you can imagine!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Lead Project Coordinator in Washington, DC
    Current Employee - Lead Project Coordinator in Washington, DC

    I have been working at FedEx Office

    Pros

    It's better than being unemployed and even part-time employees can get benefits.

    Cons

    FedEx Office promises customers things (and forces employees to promise things - employees are not allowed to say no to something they know they can't do) that can't be delivered, and then don't provide enough staff or good working equipment to succeed at what they promise. Consequently, everyone always has to work harder than they should and while under enormous pressure - not to mention having to apologize to customers about a dozen times a day.

    FedEx Corporate gives individual stores arbitrary "plan" numbers to meet every month and all of the individual managers (being former employees who failed to get a better job for a long enough time that they became managers) think they can meet this "plan" by cutting payroll, not realizing that, as a consequence, customers then have to stand on line all the time and receive their print jobs incorrect and late. Most center managers know how to sweep problems under the rug and juke the stats so upper management doesn't know the real done late/done wrong record of these stores.

    The customers are another thing: You can't imagine how much bullying FedEx Office employees have to suffer from mean, arrogant, self-important customers who tell you you're going to do what they want NOW. People must think FedEx Office employees are the lowest life form on the planet because someone could be the assistant to the assistant to the assistant or someone nobody's ever heard of, and when they walk into a FedEx Office, they take on this bully attitude and treat the people who work there like utter crap.

    The only reason to work for FedEx Office is if you are unemployed. It's a step-down from almost anything else.

    Advice to ManagementAdvice

    You should have never gone into the "printing" business. It's clear nobody in senior management knows anything about printing, because if they did, they would never put someone in a position where they're trying to focus on "prepress" work while someone is standing eight feet away yelling, "Excuse me! Can I have some help over here!"

    Stick to shipping.

    Doesn't Recommend
    Disapproves of CEO

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