FedEx Reviews in Pittsburgh, PA

Updated August 23, 2014
Updated August 23, 2014
1,124 Reviews

3.7
1,124 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FedEx Chairman, President, and CEO Fred Smith
Fred Smith
749 Ratings

Review Highlights

Pros
  • Depending on which area you work in, there's decent work life balance (in 107 reviews)

  • Good benefits which are offered to all employees (full & part time) (in 74 reviews)


Cons
  • Work-life balance is fairly good except during "peak" times (in 21 reviews)

  • Heavy responsibilities may require long hours, stressful environment (in 27 reviews)

More Highlights

28 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    If you want to do it right and feel good doing it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Quality Architect  in  Pittsburgh, PA
    Current Employee - Technical Quality Architect in Pittsburgh, PA

    I have been working at FedEx full-time for more than 5 years

    Pros

    FedEx makes you feel like you make the world go around (later, you realize you actually do!) - you are taught to live something we call the Purple Promise that simply states "I will make every FedEx experience outstanding". Very soon, you realize that dock loaders, desk workers, strategists, individual contributors, managers and executives actually believe this stuff and care about not just getting the job done but they actually care how you felt before, during and after you did it!! Very strange to most people under pressure to perform but the level of buy-in at the highest levels of the company shows newcomers right away that this company truly puts people first. If you're not feeling good about doing something, they want to know why - genuinely and fix it before you proceed.
    Quality Driven Management - This program has roots into every nook and cranny of operations and IT. FedEx truly believes in continuously improving to get better, finding better ways of doing things, being more efficient, gaining new skills and always pushing the boundaries of achievement while at the same time encouraging employees to live heavy family lives, taking vacations, flexible work from home options (mandatory 2 weeks of work from home) etc.
    When you're feeling this good about your work and your contributions, I challenge you to put out poor work - you can't - it's not possible.

    Cons

    There aren't enough observed national holidays - I think FedEx (being a worldwide deliver business) only observes 6 National holidays.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Worst Customer Service Job Ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Pittsburgh, PA
    Former Employee - Senior Customer Service Representative in Pittsburgh, PA

    I worked at FedEx full-time for more than a year

    Pros

    Reasonable pay and benefits
    work from home
    off on major holidays

    Cons

    awful hours around the holiday (working until 8pm or later on Christmas Eve for example)
    absolutely no career opportunities
    not monday-friday work schedule anymore
    managers are rough and irrational
    unable to successfully have a work/life balance
    raises are okay

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great starting out point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive  in  Pittsburgh, PA
    Current Employee - Senior Account Executive in Pittsburgh, PA

    I have been working at FedEx full-time for more than 5 years

    Pros

    The training is very intense, you come into your job knowing FedEx in and out. Flexible work schedule. Good starting salary. They put a lot of time and effort into understanding that you are an employee and not a number. Acting as a consultant instead of a sales professional.

    Cons

    Very limited opportunities for advancement without moving. Collaboration with different internal contacts can be difficult.

    Advice to ManagementAdvice

    Management can become stagnant, haven't performed duties of the job in many years. Need to re-do the job again so they can understand challenges.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Depends on where you want to go with your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Pittsburgh, PA
    Current Employee - Account Executive in Pittsburgh, PA

    I have been working at FedEx full-time for more than 3 years

    Pros

    Great position to lead into Field Sales or stay in steady position.

    Cons

    Not much opportunity to get into other divisions/positions regardless of training/education.

    Recommends
    Neutral Outlook
  6.  

    Seasonal Worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Parcel Assistant  in  Pittsburgh, PA
    Current Employee - Parcel Assistant in Pittsburgh, PA

    I have been working at FedEx part-time for less than a year

    Pros

    Good Company, well known and reputable

    Cons

    Seasonal work, lowest paying job I ever worked

    Advice to ManagementAdvice

    Pay a decent wage and give people the opportunity to work a full week schedule

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good starter for your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - End User Computing Technician  in  Robinson, PA
    Former Employee - End User Computing Technician in Robinson, PA

    I worked at FedEx as a contractor for less than a year

    Pros

    Good working environment
    Steady hours
    Plenty of learning opportunities

    Cons

    11 month non-renewable contract
    Learning stops after a few months

    Recommends
    No opinion of CEO
  8.  

    Over worked / Under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Package Handler  in  Pittsburgh, PA
    Current Employee - Package Handler in Pittsburgh, PA

    I have been working at FedEx part-time for more than a year

    Pros

    As long as you do what is asked, little chance of being let go. Good benefits after min. time employeed is achieved.

    Cons

    No set schedule, hard to adjust to the hours.

    Advice to ManagementAdvice

    Listen to what the workers request in order to not have as much turnover.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good company, antiquated in someways, unlimited upside potential for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Courier  in  Pittsburgh, PA
    Current Employee - Courier in Pittsburgh, PA

    I have been working at FedEx part-time for more than 3 years

    Pros

    Pension AND 401(k) match, health insurance, ok wage, minimum hour per week pay, can work anywhere in USA, good training program

    Cons

    Crazy hours around Christmas, must take vacation days in week long increments until you're there 10 years, some favoritism, cannot transfer to international jobs, pilots have incredible benefits that other employees are denied

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Programmer Analyst Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Analyst Intern  in  Pittsburgh, PA
    Former Employee - Programmer Analyst Intern in Pittsburgh, PA

    I worked at FedEx full-time for less than a year

    Pros

    Great company to Intern with. Intern Program is well put together. Software Development Teams are very knowledgeable and helpful. Interns are given Actual Important Software Projects to work on/complete. FedEx Services defiantly looks to hire their Interns first, for full-time employment (after college graduation). Everyone is very nice. Corporate Campus included Basketball courts, Volleyball Courts, and a Work Out Gym.

    Cons

    There really are no cons from my experience. Interns were even allowed to take unpaid vacation days if they wanted to.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great work enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Pittsburgh, PA
    Current Employee - Sales Executive in Pittsburgh, PA

    I have been working at FedEx full-time for more than 5 years

    Pros

    Work life balance, great upper management, strong brand

    Cons

    Relocation necessary for career advancement

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