FedEx Reviews

Updated August 28, 2014
Updated August 28, 2014
1,120 Reviews

3.7
1,120 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FedEx Chairman, President, and CEO Fred Smith
Fred Smith
747 Ratings

Review Highlights

Pros
  • Depending on which area you work in, there's decent work life balance (in 107 reviews)

  • Good benefits which are offered to all employees (full & part time) (in 74 reviews)


Cons
  • Work-life balance is fairly good except during "peak" times (in 21 reviews)

  • Heavy responsibilities may require long hours, stressful environment (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Work is fast paced, managers are cool, little hours, good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Package Handler Part-time  in  South Houston, TX
    Current Employee - Package Handler Part-time in South Houston, TX

    I have been working at FedEx part-time for less than a year

    Pros

    Benefits, Fed Ex pays at most a weeks vacation. If you are a student you have the opportunity to apply for tuition reimbursement, but you must be passing classes.
    Managers are understanding and are cool if you ask for a day off, like most jobs though you can't be missing too much days.

    Cons

    Work is fast paced, you have constant work. The part time job of 24 hours weekly feels like a full time job at times because of the hard labor. If you go for a quick break to the restroom the boxes pile up and you have to work even faster to catch up.

    Advice to ManagementAdvice

    Package Handlers should be observed by management and picked out to receive raise's based on performance. Because certain people work really hard and are not noticed and end of quitting. A package handler of the month wooden award is not enough.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Programmer Analyst Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Analyst Advisor  in  Dallas, TX
    Former Employee - Programmer Analyst Advisor in Dallas, TX

    I worked at FedEx full-time for more than 10 years

    Pros

    FedEx cares about their people and they make every effort to come through even in tough times. FedEx is a large company with lots of opportunities and awesome brand recognition. Amazing focus on work life balance!

    Cons

    Salaries are slightly lower than market but the job security and people service profit lifestyle really makes up for that! Satellite locations may have lesser opportunities.

    Advice to ManagementAdvice

    Keep to the people service profit plan and you will do great! Pay more attention to bringing the right guys into middle management. Senior management is top notch for the most part.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great work for college student, because they have health care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx part-time

    Pros

    good gem enviorment, good office culture, and they help people at the begining

    Cons

    bad weather, the factory is very cool

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  5.  

    Worst Customer Service Job Ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Pittsburgh, PA
    Former Employee - Senior Customer Service Representative in Pittsburgh, PA

    I worked at FedEx full-time for more than a year

    Pros

    Reasonable pay and benefits
    work from home
    off on major holidays

    Cons

    awful hours around the holiday (working until 8pm or later on Christmas Eve for example)
    absolutely no career opportunities
    not monday-friday work schedule anymore
    managers are rough and irrational
    unable to successfully have a work/life balance
    raises are okay

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Syracuse, NY
    Former Employee - Customer Service Representative in Syracuse, NY

    I worked at FedEx full-time for more than a year

    Pros

    Good place to work, mangers were open and honest and valued employee input.

    Cons

    Not much room for advancement

    Advice to ManagementAdvice

    Create more leadership roles

    Recommends
    Neutral Outlook
  7.  

    Working at World HQ (corporate office) in Memphis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN

    I have been working at FedEx full-time for more than 8 years

    Pros

    Although it's not what it used to be before the company became so enormous, the culture here is generally very good. People are friendly, teams generally work well together and upper management works hard to reinforce the importance of collaboration and team spirit. Pays very well for Memphis--- it's so cheap to live here that you can buy a house on pretty much any salaried position. World HQ is a pretty campus next to a golf course with trees, a lake, a walking trail, big cafeteria overlooking the golf course, and a fitness center. Employees receive discounts on shipping and with certain companies like Dell and AT&T. Health benefits are competitive, there's a 401K, and there is still a lump-sum pension benefit as of 2014.

    Cons

    FedEx is actually not just a single company--- it's a group of operating companies that "operate independently, compete collectively". Despite efforts to overcome it, there is still a tendency toward "silos" and being territorial at all levels. Having personnel headquarters in Memphis has become an increasing liability since it is a decaying city with a lot of crime, ineffective leadership, high property and sales tax rates, terrible traffic and failing public schools. The great majority of employees are here because they're either from here or they have ties here (family nearby, etc), they are careful about where they buy a home, and they are willing to fork over the money to send their kids to private schools. This could be a good place for a young, childless person, especially someone interested in the arts, to put in two or three years but overall, this is not a particularly innovative or nimble company; there's a lot of "this is how we've always done it".

    Advice to ManagementAdvice

    I would suggest management be increasingly aware of the fact that young, talented people with today's vital skills don't want to move to Memphis, and that's going to have to be addressed one way or another. The other big thing is that FedEx is not a place that tends to be open to innovation and new ideas; in a lot of ways it feels and operates like a company stuck in the 1990s. If you want to attract young talent, you've got to address that.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Package Handler

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx

    Pros

    Weekly Pay is good for part time

    Cons

    Very dirty and hard work

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Decent benefits, upper management failures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Washington, DC
    Former Employee - Senior Customer Service Representative in Washington, DC

    I worked at FedEx full-time for more than 10 years

    Pros

    Working at FedEx provided very decent wages. The company benefits allowed my girlfriend to give birth and choose which hospital to have our first child with all the advantages of prenatal care and provided "lifeworks" nurse.

    Cons

    I have experienced unfair treatment that included several years of fighting for upgrade of my job title/status along with a pay raise accordingly. Workload distribution amongst team members was also problematic, with longer tenured employees choosing the easiest job duties with the "grunt work" assigned to the new/junior employees and still receiving comparable pay raises. All time off is scheduled on seniority basis which at times affords the longest tenured employees all the holidays and/or prime summer vacation weeks and leaves the new employees with families and kids the unappealing weeks.

    Advice to ManagementAdvice

    Upper management should show more concern and reward them for increased efficiency or declines in accidents to their frontline employees like the CEO's on the network show "Undercover Boss" and stop hiding in Memphis most of the time.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    A job to pay the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Hartford, CT
    Current Employee - Operations Manager in Hartford, CT

    I have been working at FedEx full-time for more than 8 years

    Pros

    It's a good, physical job that is rewarding when you step back and see how much you do in a day. Every day is different, with changing challenges and new experiences. The company always hires from within so if you're willing to work hard and climb the ladder this is a great opportunity.

    Cons

    The hours will destroy your social life. Although it's normal for a salary position to work more then forty hours a week it's when the hours happen during the day that is the killer. My current position is from 1 P.M.-10 P.M. Mon-Fri so forget going out at night with spouse, family or friends during the week and doing all of your errands in the morning. The other option is from 10 P.M.-6 A.M. which may give you the better part of your evening back but it takes a certain type of person to do a job this physical on a third shift schedule.

    Advice to ManagementAdvice

    The people below you produce the results that make you stand out so don't forget about them. Although it's an absolute fact they won't succeed without you the same can be said for the other way around. There is a lot of turnover in this industry so develop your people and motivational skills to get people up to speed quickly and keep them around.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Experience was great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fed Ex Loader  in  Memphis, TN
    Former Employee - Fed Ex Loader in Memphis, TN

    I worked at FedEx part-time for more than 3 years

    Pros

    Great benefits and a great company that supports its part time employees. The part time employees in the Hub are the heart of the company and Fed Ex does everything they can to keep them employed.

    Cons

    The greatest con to being a part time employee are the hours. The easiest job to get at Fed Ex is a material handler during the night shift. This job makes it very difficult to get college done which makes it difficult to further your career.

    Recommends
    Positive Outlook
    Approves of CEO

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