Fiberlink Reviews

Updated April 3, 2015
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2.9
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Approve of CEO
Fiberlink CEO Jim Sheward
Jim Sheward
9 Ratings

Pros
  • it has great work culture , complete job satisfaction and great leaders (in 6 reviews)

  • Flexible work schedule, they give you the tools needed for success, nice perks (in 4 reviews)

Cons
  • Partiality in stock options and bonuses which aren't transparent (in 3 reviews)

  • This resonates among lot of people who aren't from BITS or IITs (in 2 reviews)

More Pros and Cons

15 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Challenging, rewarding, fast paced environment!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Blue Bell, PA
    Former Employee - Inside Sales Representative in Blue Bell, PA

    I worked at Fiberlink full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good leadership, good training, great technical and sales support. Awesome casual and rewarding environment. Young talented team of professionals. Free pizza on Fridays!

    Cons

    Stop ordering pizza from wherever you get it from - it's not good.

    Advice to Management

    Stay clear on goals and direction. Continue to communicate early and often.


  2. Great people to work with; Huge learning curve

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer Tier II in Blue Bell, PA
    Current Employee - Technical Support Engineer Tier II in Blue Bell, PA

    I have been working at Fiberlink full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people are fun and warm and a great team to work with. They are helpful and knowledgeable. The management team are very supportive.

    Flexible work schedule. It is great to be able to work from home once a week. Or not have to kill yourself by driving in snow/ice by opting to work from home during a snow storm.

    The pay is really good, and the benefits are great.

    Cons

    Horrible training. This job is definitely not for everyone. You have to already have an IT background to ensure you are not completely lost. They pretty much throw you in and though they are helping you answer questions it does feel like it's sink or swim.

    Within a week, no more than 2 weeks, you are answering phones, emails, and chats all at the same time with little knowledge about the product. It can be a bit overwhelming.

    However, the people there are great and very helpful, so it's somewhat impossible to sink. But you definitely feel like you are sinking/drowning everyday. It will most likely get better when you finally understand everything. But until then a very intense position.

    Advice to Management

    I recommend coming up with a new hire training program and giving employees at least 3 weeks to a month before having them work on everything at once.


  3. Helpful (8)

    Real Sales Professionals Need Not Apply

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive/Inside Sales Representative in Blue Bell, PA
    Current Employee - Account Executive/Inside Sales Representative in Blue Bell, PA

    I have been working at Fiberlink (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    location, colleagues, free coffee, having IBM on your resume. Previously Friday lunch, but that has even been rationed out as of late.

    Cons

    -They promise you the world before you walk in the door, yet very few actually reap the rewards. This is due to over saturation of the sales team and shrinking territories, but most importantly the favoritism that exists throughout the entire executive team.
    - Favoritism is based not on who has worked hard and closed business, yet whom they anoint as their 'Chosen Ones'.
    -MDM is a luxury technology, and the sales cycles for even the smallest, most transactional deals, are drawn out sometimes 12+ months
    - Unless you are a very select, unjustly chosen few, you are responsible for self sourcing 100% of your opportunities and prospects. This is something they do not properly convey to potential candidates in the interview process, and thus most reps are bitter by their 3rd or 4th month at the company.
    - Ethics do not exist on the sales team.

    Advice to Management

    - I honestly don't know where to start.


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  5. Helpful (3)

    NO company I worked for, ran like this one.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Blue Bell, PA
    Former Contractor - Anonymous Contractor in Blue Bell, PA

    I worked at Fiberlink as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lower echelon employees are great people, company provides perks, free coffee & lunch on Fridays.

    Cons

    Fiberlink's upper echelon lacks people skills, lacks communication skills and are dismissive to their employees. There is an air of bate and switch so they can gloss over what is really going on. Sales tells half truths to the customers and a gotcha attitude prevails. Buyers beware....

    Advice to Management

    With the changing of the guard, one can hope that IBM will weed out the bad apples and make things better.


  6. Helpful (1)

    Work hard and you will succeed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Blue Bell, PA
    Current Employee - Account Executive in Blue Bell, PA

    I have been working at Fiberlink full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've been working here for the past 5 years, and Fiberlink provides:
    1. Great work environment/culture
    2. Great commission structure
    3. several resources to assist with your day to day prospects
    4. an award winning, always evolving solution that ANY organization should be looking for security/management of smartphones and tablets.
    5. Pizza Fridays!

    Cons

    Not that this is a con...but since there are major releases to the platform once every 3-4 weeks, it can take up to 6 months for a new hire to fully understand the product and sales process. As long as you are willing to work hard to understand this process, there is NO reason why you cant succeed here.

    Advice to Management

    N/A


  7. Helpful (6)

    Poor Management and communication skills.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - N/A in Blue Bell, PA
    Former Employee - N/A in Blue Bell, PA

    I worked at Fiberlink full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    no time off policy, great benefits, and salary.

    Cons

    1. poor management
    2. in order to get ahead you have to brown nose and kiss butt.
    3. lack of communication between management and employee
    4. if you are not like it is made known by behavior, actions, etc...
    5. quick to sabotage employees that they do not like.

    Advice to Management

    learn how to communicate more effectively and efficiently. need better training processes and outlined policy and procedures that are followed not ones that are made up as they see fit....


  8. Helpful (2)

    Fiberlink was mostly good but low pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Blue Bell, PA
    Current Employee - Anonymous Employee in Blue Bell, PA

    I have been working at Fiberlink full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Casual environment, young motivated people for the most part

    Cons

    Salary, not the best manager to employee relationships

    Advice to Management

    Better define career paths


  9. Great Work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Blue Bell, PA
    Current Employee - Account Executive in Blue Bell, PA

    I have been working at Fiberlink full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work schedule, they give you the tools needed for success, nice perks.

    Cons

    Sales cycle can be slow but rewarding in the end.

    Advice to Management

    Keep the culture free and continue open collaboration.


  10. Helpful (2)

    Awesome coworkers.. Upper Management going down hill”

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive/Inside Sales Representative in Blue Bell, PA
    Former Employee - Account Executive/Inside Sales Representative in Blue Bell, PA

    I worked at Fiberlink full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great coworkers (that's what I will miss most) maas360 is great solution.

    Cons

    Management changed and views sales reps cogs in a wheel and overall metrics are the only thing that matters.. Culture has gone from good to bad is a shockingly short period of time.

    Advice to Management

    If you ask a rep to improve their performance, look at the big picture and not just #'s. Your going to lose good talent if you stay on the current path & company focus.


  11. Great opportunity for advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Blue Bell, PA
    Current Employee - Anonymous Employee in Blue Bell, PA

    I have been working at Fiberlink full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The company is positioned in a great space, and has a great product and team behind the vision. If you love technology, this is a great company to be with. They really believe in promoting from within, and give people the chance to shine in their role. Benefits are great, and there is a good core group of people that drive the company really well.

    Cons

    Pay is average, but not great. Leadership is a bit all over the place, and it's not always clear what the goals of the company really are, or how an individual can contribute. Sales goals are clear (more, more, more), but other departments struggle with focus at times. Communication is weak at best.

    Advice to Management

    Communicate! It's a shame how little is shared, and how the management team does everything in silos.



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