Fiberlink Reviews

Updated March 15, 2015
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3.0
61 Reviews
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Fiberlink CEO Jim Sheward
Jim Sheward
41 Ratings

Pros
  • Ample of technologies to work with (in 4 reviews)

  • Work on latest, cutting edge technologies (in 4 reviews)

Cons
  • Partiality in stock options and bonuses which aren't transparent (in 3 reviews)

  • This resonates among lot of people who aren't from BITS or IITs (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. Great people to work with; Huge learning curve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Engineer Tier II in Blue Bell, PA
    Current Employee - Technical Support Engineer Tier II in Blue Bell, PA

    I have been working at Fiberlink full-time (less than a year)

    Pros

    The people are fun and warm and a great team to work with. They are helpful and knowledgeable. The management team are very supportive.

    Flexible work schedule. It is great to be able to work from home once a week. Or not have to kill yourself by driving in snow/ice by opting to work from home during a snow storm.

    The pay is really good, and the benefits are great.

    Cons

    Horrible training. This job is definitely not for everyone. You have to already have an IT background to ensure you are not completely lost. They pretty much throw you in and though they are helping you answer questions it does feel like it's sink or swim.

    Within a week, no more than 2 weeks, you are answering phones, emails, and chats all at the same time with little knowledge about the product. It can be a bit overwhelming.

    However, the people there are great and very helpful, so it's somewhat impossible to sink. But you definitely feel like you are sinking/drowning everyday. It will most likely get better when you finally understand everything. But until then a very intense position.

    Advice to ManagementAdvice

    I recommend coming up with a new hire training program and giving employees at least 3 weeks to a month before having them work on everything at once.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful

    Inside Sales Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Philadelphia, PA
    Former Employee - Account Executive in Philadelphia, PA

    I worked at Fiberlink full-time (more than a year)

    Pros

    -Awesome Location in Center City, occupying the 20th floor which makes for great views of the city
    -Most of the AE's are goodpeople, and are the only ones that try to make a positive team atmosphere
    -Having IBM on your resume will open doors down the line in your career
    -Sales Managers care about your success
    -Exposure to the Channel and C-Level Execs.
    -Relaxed work hours and PTO policy

    Cons

    -Like other reviews have mentioned, unless you are a "chosen one" or "favorite" you will not get leads or opportunities
    -Salary is way to low, which is why they are now just hiring kids out of college with no real experience in IT Sales
    -Revolving door, each day I came in someone left and someone new started
    -Upper Management is misleading and keeps sales force in the dark
    -Cold calling is an archaic form of selling, and the market is so saturated it is impossible to make goals
    -Work environment is negative, as the experienced Reps are bitter because of the way leads and opportunities are handled
    -No upward mobility, make a bunch of calls for a year if you can make it that long, and get a better Job elsewhere

    Advice to ManagementAdvice

    -Spend time and money on developing the talented and experienced Reps you have, you won't retain people that way
    -Allow everyone to get an equal opportunity at succeeding, not just the "favorites"
    -Keep Sales updated on Product Elevations, not just the Technical Team

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Laid back and fast paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Community Manager in Philadelphia, PA
    Current Employee - Online Community Manager in Philadelphia, PA

    I have been working at Fiberlink full-time (more than a year)

    Pros

    Free lunch Friday's and a great team to work with and all the tools needed to get the job done effectively.

    Cons

    IBM acquisition has made getting the job done harder than ever. Lack of communication from upper management and frequent unprofessional sexual jokes.

    Advice to ManagementAdvice

    Pay your talent more before they jump ship

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. 6 people found this helpful

    Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Fiberlink

    Pros

    Benefits, PTO, Center City location, decent pay, nice coworkers.

    Cons

    Misleading from the moment I set foot inside. Chosen few get good deals. Never update call lists. Leads are garbage. Management lies. Treat employees like grade schoolers. Anyone over 25 need not apply.

    Advice to ManagementAdvice

    Try to help out everyone, not just a few people who started at a better time. Take accountability when necessary.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful

    That moment you realize your not a favorite

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive/Inside Sales Representative in Philadelphia, PA
    Current Employee - Account Executive/Inside Sales Representative in Philadelphia, PA

    I have been working at Fiberlink full-time (less than a year)

    Pros

    -Fun/Young culture with bottom tier employees
    -Ability to say you work for IBM
    -Center city location

    Cons

    -Salary is way low for how professional they pretend to be
    -Almost no account assistance means you spend endless hours cold calling a saturated market
    -If you are not a favorite, they make it widely known by verbal and email threats for everyone to see

    Advice to ManagementAdvice

    -Grow an ethical backbone.
    -Pray that IBM will actually remove the bad seeds

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 6 people found this helpful

    Real Sales Professionals Need Not Apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive/Inside Sales Representative in Blue Bell, PA
    Current Employee - Account Executive/Inside Sales Representative in Blue Bell, PA

    I have been working at Fiberlink (more than 3 years)

    Pros

    location, colleagues, free coffee, having IBM on your resume. Previously Friday lunch, but that has even been rationed out as of late.

    Cons

    -They promise you the world before you walk in the door, yet very few actually reap the rewards. This is due to over saturation of the sales team and shrinking territories, but most importantly the favoritism that exists throughout the entire executive team.
    - Favoritism is based not on who has worked hard and closed business, yet whom they anoint as their 'Chosen Ones'.
    -MDM is a luxury technology, and the sales cycles for even the smallest, most transactional deals, are drawn out sometimes 12+ months
    - Unless you are a very select, unjustly chosen few, you are responsible for self sourcing 100% of your opportunities and prospects. This is something they do not properly convey to potential candidates in the interview process, and thus most reps are bitter by their 3rd or 4th month at the company.
    - Ethics do not exist on the sales team.

    Advice to ManagementAdvice

    - I honestly don't know where to start.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 6 people found this helpful

    Keep Truckin'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Philadelphia, PA
    Former Employee - Inside Sales Representative in Philadelphia, PA

    I worked at Fiberlink full-time (more than a year)

    Pros

    Free pizza on Fridays! Great office location in the heart of Center City. Used to be a nice place to work.

    Cons

    Horrible pay. Unless you are one of the favorites you won't make jack squat. I lost more deals than I closed because of Fiberlink's aggressive 'aproach offering discounts similar to that of a used-car dealership.

    No career path. Just make calls.

    Advice to ManagementAdvice

    Cold-calling is an archaic from of prospecting. Its 2014. Try using LinkeIn, send more sales reps to more technology events and have your sales reps be more in touch with the technology community. I don't understand why you have 3 people in marketing struggling to provide over 200 sales reps with luke-warm leads.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. CAM Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Channel Account Manager in Boston, MA
    Former Employee - Channel Account Manager in Boston, MA

    I worked at Fiberlink full-time (more than a year)

    Pros

    Great product and smart go-to-market strategy working with the reseller channel.

    Cons

    IBM acquisition of Fiberlink has made it more difficult to do business.

  10. 2 people found this helpful

    NO company I worked for, ran like this one.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor in Blue Bell, PA
    Former Contractor - Anonymous Contractor in Blue Bell, PA

    I worked at Fiberlink as a contractor (less than a year)

    Pros

    Lower echelon employees are great people, company provides perks, free coffee & lunch on Fridays.

    Cons

    Fiberlink's upper echelon lacks people skills, lacks communication skills and are dismissive to their employees. There is an air of bate and switch so they can gloss over what is really going on. Sales tells half truths to the customers and a gotcha attitude prevails. Buyers beware....

    Advice to ManagementAdvice

    With the changing of the guard, one can hope that IBM will weed out the bad apples and make things better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. Inside Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiberlink

    Pros

    Great company and great product.

    Cons

    long days and cubical style working environment

    Recommends
    Positive Outlook
    No opinion of CEO

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