Fidelis Care Reviews

Updated August 27, 2014
Updated August 27, 2014
65 Reviews

2.4
65 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Patrick J. Frawley
41 Ratings

Review Highlights

Pros
  • Good starting pay , Good benefits (in 5 reviews)

  • Good pay, clean facility, but not much else (in 4 reviews)


Cons
  • Senior management slow to make changes to make company more modern and competitive (in 5 reviews)

  • Some departments work long hours, but that's improving as the company continues to hire more employees (in 4 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Marketing Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Representative  in  New York, NY
    Current Employee - Marketing Representative in New York, NY

    I have been working at Fidelis Care full-time for more than a year

    Pros

    Competitive plans that people want to buy, nice people, good work environment with people that are nice to work for and train their people. Better than my previous employer who treated the sales people horribly.

    Cons

    Most of my sites are provider offices, not a regular site to go to each day. Goals are
    Aggressive but achievable. Commissions could be better

    Advice to ManagementAdvice

    Nice place to work but we need improve the incentive plan.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Horrific

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, Vendor Oversight  in  Rego Park, NY
    Former Employee - Director, Vendor Oversight in Rego Park, NY

    I worked at Fidelis Care full-time for more than 3 years

    Pros

    Location allows for driving and parking yoru car in Rego Park. Very good organization for the under served and poor to obtain heath insurance. If you like solid rules, this is the company for you - there is no gray arrears. Everything in office locatons is clean, stainless steel areas, very professional dress attire required.

    Cons

    Dealing with the top management VP's. They ruke with a sharp iron fist. Heavy turnover. Good management people turn easily thru the doors. A lot of micro managing. Limited changes for promotion. Most management lifetime is less than four years.

    Advice to ManagementAdvice

    Allow the good talented folks that you hire do their jobs.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services Associate  in  Getzville, NY
    Current Employee - Member Services Associate in Getzville, NY

    I have been working at Fidelis Care full-time for more than a year

    Pros

    I enjoy working directly with other people, and it makes me feel important that I am able to help somebody that is in a greater need than you. I want to help our members to be able to live a healthier and better life

    Cons

    With our company growing so quickly I feel that we need to set up more standardized training and with that said I believe that the call center will be around much more efficiently

    Advice to ManagementAdvice

    The best piece of advice that I could recommend is to listen to the representatives that are actually taking the phone calls, and not from their supervisor, and not from teas leaders either, vbut we're talking the actual reps on the phone because they have the biggest say on what we do and as they are the ones on the front lines so they are the most inept.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Worked for almost 2 years with the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rego Park, NY
    Current Employee - Anonymous Employee in Rego Park, NY

    I have been working at Fidelis Care full-time for more than a year

    Pros

    Convenient location
    Excellent support staff
    Decent Pay
    Good Benefits Package
    Received 2% raise per year which is standard.

    Cons

    Upper Management desire subservient staff
    Training was done by staff member who rushed the process because they had their own quota to make.
    There was a constant rushed feeling in the environment. I'm still recuperating from the trauma.
    Senior Officials have a constant sour puss look on their faces.

    Advice to ManagementAdvice

    Allow for more transparency
    Firing outspoken staff does not make a problem go away. It just shows that you're hiding something, IMO.
    Be inspiring, motivational, and sincere. If your body language doesn't match what you're saying, you're wasting my time as well as yours.
    Praise your staff for good work more often.
    Don't be afraid to speak up.
    SLOW DOWN before you crash.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Supervisor  in  Albany, NY
    Current Employee - Marketing Supervisor in Albany, NY

    I have been working at Fidelis Care full-time for more than 8 years

    Pros

    Great internal promotions - company has come a long way in the 8 years that I have been here.

    Cons

    No really any that come to mind. Salary could always be a little be closer to industry average, but I feel that they have taken steps to improve that over the last two years.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    I'm very happy in my role at Fidelis Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Buffalo, NY
    Current Employee - Supervisor in Buffalo, NY

    I have been working at Fidelis Care full-time for more than 3 years

    Pros

    Fidelis is a rapidly growing company all over New York State. There is lots of exciting change and opportunities to move around the company. I love that so many cultures are represented in the employee pool, which largely represents the members we serve. The offices are lovely and provide a fantastic, gracious working environment. There are lots of perks and surprises for the employees that I, personally, have never experienced in my 30 year work history. I feel gratitude that I have landed at Fidelis. I love the mission and feel fulfilled professionally and personally everyday.

    Cons

    Although this is not really a con, there are growing pains. I see people everyday struggle with this. I can speak for my department when I say my peers and myself are supported through the many transitions we experience as we grow to serve more and more members.

    Advice to ManagementAdvice

    To the managers who have a difficult time retaining talented staff, look around and take note of the departments that are successful and not losing staff and take heed. It may serve those to look at their practices and department policies and make some changes.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Various  in  Getzville, NY
    Former Employee - Various in Getzville, NY

    I worked at Fidelis Care full-time for more than 10 years

    Pros

    Good wages
    Cares for its customers and employees
    benefits immediately with full time employment
    good vacation plan
    ongoing training
    tuition reimbursement
    quarterly meetings with CEO/COO
    multiple locations through out state

    Cons

    inter departmental communication was lacking at times but that is not unusual in a large organization.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Administrative Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Associate  in  Rego Park, NY
    Former Employee - Administrative Associate in Rego Park, NY

    I worked at Fidelis Care full-time for more than 3 years

    Pros

    Benefits are good. Very clean office. The company has grown.

    Cons

    Very hard to commute from another borough. No recognition for the lower level employees.

    Advice to ManagementAdvice

    You pay the wrong employees too much.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Horrible. Worst place to work on earth, in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer  in  Getzville, NY
    Former Employee - Systems Engineer in Getzville, NY

    I worked at Fidelis Care as a contractor for less than a year

    Pros

    not a single one. They are terrible - stay away!!!

    Cons

    Horrible IT Management. Disrespectful, deceitful, back-stabbing.

    Advice to ManagementAdvice

    Keep working there, I don't want you to end up being my boss somewhere else. I would have to quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    I don't have the words!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead-  in  Getzville, NY
    Current Employee - Team Lead- in Getzville, NY

    I have been working at Fidelis Care full-time for more than 5 years

    Pros

    Good Salary and Benefits - Vacation time and PTO etc

    Cons

    Managers / Directors / HR are constantly looking for prey! Who can get a " corrective action" or " fired" next. Rules change all the time depending upon who you are...........if they like you great, if not forget it- you're doomed.

    Advice to ManagementAdvice

    You have an " open door policy"; but that's all that literally means - your door is open! When people come to speak with you please take the time to listen and / or not share confidential information with your best friend in the company. Consider not treating your employees like this is Catholic School. A sweater on the back of ones chair shouldn't be a big deal or eating a snack shouldn't be a big deal. Maybe focus your attention / time/ money on a security guard. It's an unsafe feeling when it's late and you are stuck in the building virtually alone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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