Fidelity Investments

  www.fidelity.com
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Fidelity Investments Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.4 1,716 reviews

89% Approve of the CEO

Fidelity Investments Chairman and CEO Edward C. “Ned” Johnson, III

Edward C. “Ned” Johnson, III

(716 ratings)

72% of employees recommend this company to a friend

Review Highlights

Pros
  • GOOD work-life balance: very rarely expected to work overtime(in 146 reviews)

  • Being a privately held company has great benefits as well(in 183 reviews)


Cons
  • Work-life balance can be tough given OT expectations 55-65 hours per week(in 42 reviews)

  • Lot of high level (senior management) politics played in a dirty manner(in 67 reviews)

1,716 Employee Reviews
Relevance Date Rating
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    • Culture & Values
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    Good company but lots of bureaucracy

    Associate (Current Employee) Boston, MA

    ProsStable family run company, great retirement benefits, investments in future. Folks seem to stay at fidelity for 20 plus years and culture of people leaving the company and coming back which is telling.

    ConsStagnant pay, difficult for upward mobility, company feels too big and you are too anonymous at times. No transparency into how decisions are made concerning salary and promotion so difficult to know how to advance.

    Advice to Senior ManagementReward your productive employees to retain talent.

    – I'm optimistic about the outlook for this company

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    Positive

    Anonymous Employee (Current Employee) Westlake, TX

    ProsGreat benefits and work-life balance

    ConsCan probably get a salary boost by leaving the firm

    Advice to Senior ManagementEngaging your lower level employees (who make up the majority of your work force) is important to retaining them (at least the good ones!)

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Amazing growth potential

    Financial Representative (Current Employee) Covington, KY

    ProsSalary could be better, however, the benefits and opportunities provided by the company more than make up for that. Have already been promoted twice since obtaining series 7/63 just four months ago.

    ConsTax season overtime requirement at 10%. Salary could be better.

    Advice to Senior ManagementUnderstanding that certain metrics should be taken in context as opposed to simply viewing a spreadsheet overview.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    Architecture

    Anonymous Employee (Current Employee)

    ProsGood perks, latest technologies, challenging environment

    ConsMore visibility, promotions and training

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    • No Opinion of CEO

     

    Great company with growth potential

    Defined Contributions Representative II (Former Employee) Durham, NC

    ProsGreat place to start off a career because they offer so much growth potential in the financial industry. Management is excellent here and always respectful of their employees. Great benefits as well.

    ConsA lot of the people I worked with were lazy and constantly trying to get out of actually having to work, but eventually that's why they don't get promoted and those who work hard do. Also I've heard that the salary is a bit lower than similar positions within the industry, but they make up for it with benefits.

    Advice to Senior ManagementWork harder at rewarding and making an example out of the employees that are willing to work harder and longer hours. It's hard to stay motivated during the busy season when it feels like the extra work is going unnoticed.

    Yes, I would recommend this company to a friend

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    • Disapproves of CEO

     

    Fidelity is a hiring joke!!

    Health & Wellness Representative II (Former Employee) Albuquerque, NM

    ProsThe starting pay is good.

    ConsThey lie to their employees and don't care about them or their families.

    Advice to Senior ManagementStop using future employees to do the job of your Human Resource department, if you have one.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    review fidelity

    Director (Current Employee) Dallas, TX

    Prosgood work culture, good people

    Consnot much on flex work schedule or remote work

    Advice to Senior Managementfocus on implementing work life balance rather than talking about it.

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    Solid

    Anonymous Employee (Former Employee) Boston, MA

    Prosgood compensation, large company, hard work but it is worth it

    Consmay not get noticed due to size

    Advice to Senior Managementkeep promoting within

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    A wonderful company to grow professionally.

    Senior Systems Services & Support Analyst (Former Employee) Merrimack, NH

    ProsThe benefits and compensation are among the best. A place were you can grow professionally and as an individually through hundreds of online enrichment courses. A great company that has a clear vision of its future through the leadership of its CEO, Mr. Ned Johnson and his family.

    ConsDue to its constant change and forward visionary; work-life balance can become a challenge for some associates.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Be careful not to think outside the very small box

    Client Services Represenhtative (Former Employee) Westlake, TX

    ProsThey offer excellent medical and educational benefits.

    ConsWorking at Fidelity will be frustrating for anyone who likes to think for his or herself. In the call center, you are considered close to a trained parrot, and the only value the company recognizes is your ability to regurgitate the same lines over and over. Even after considering very carefully how to word certain items with customers, a management intern with weeks of relevant experience who has very little understanding of your job will listen to your calls and tell you exactly how they want you to speak to customers, down to exact lines of text that won't work very well and will cause you more problems with customers. Thinking people will hate this. Work is very boring and rote. The tools provided to get the job done are poorly designed, and can hurt your call statistics. You will be assigned a queue for a specific pool of customers, and some are far worse than others. This too will affect your statistics.

    Advice to Senior ManagementPeople who receive excellent ratings from customers themselves, don't need endless internal reviews determining whether they're following the latest call model of the month. Why not focus those resources where it is needed; the representatives with poor customer ratings.

    No, I would not recommend this company to a friend

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