Fidelity Investments Reviews

Updated June 29, 2015
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3.4
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Recommend to a friend
Approve of CEO
Fidelity Investments CEO Abby Johnson
Abby Johnson
12 Ratings

Pros
  • Work/life balance very important to company (in 166 reviews)

  • Great company with great benefits (in 210 reviews)

Cons
  • Company expects all dedication to work with little regard to work/life balance (in 52 reviews)

  • senior management (good or really bad) trumps everything (in 70 reviews)

More Pros and Cons

151 Employee Reviews

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  1. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Merrimack, NH
    Current Employee - Vice President in Merrimack, NH

    I have been working at Fidelity Investments full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of opportunities. Plenty of different things to do. Excellent benefits.

    Cons

    Base pay is average, but when coupled with benefits including company match on 401k, profit sharing share payments, and other the total compensation is extremely competitive.


  2. High Net Worth Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Merrimack, NH
    Former Employee - Anonymous Employee in Merrimack, NH

    I worked at Fidelity Investments

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good training program, good company brand

    Cons

    Very little autonomy, lots of bureaucracy and red tape

    Advice to Management

    Better communication so people can understand the company's direction


  3. Helpful (3)

    Ehh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Merrimack, NH
    Current Employee - Anonymous in Merrimack, NH

    I have been working at Fidelity Investments full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Unbeatable benefits and great training as a new hire. They brainwash you into thinking this will be a lifelong career, but ultimately they want you to be a robot, triple your work load and give insulting merit raises. Don't stick around more than you need to. Learn the trade and move on to a company who appreciates your dedication and rewards and recognizes it.

    Cons

    Management lives in Disneyland, management has no idea of day to day processes, even most lower level managers. No work life balance. Pay is stuck in 1995, they preach one thing but really expect another. It's a militant culture, and if you don't fake a smile every second of the day you will not succeed. Also, you are stack ranked against your peers. So, if the lowest score is you at 97.8 and the highest score is 97.9. You will receive a NEEDS IMPROVEMENT or INCONSISTENT PERFORMANCE. Seriously? Down to the decimal?

    Advice to Management

    Treat employees better. They are the company's biggest asset, and what you invest in them, they will return in effort. Get organized. Most of my day is organizing the disorganized processes of how things are done. There are no resources as managers don't know the job and are not true leaders. Fidelity has LOTS of MANAGERS, but zero LEADERS. If you are not leading, please get out of my way do I can get my job done...which you have no idea of how it's even done, and you never even take the time to ask.


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  5. Decent job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Merrimack, NH
    Former Employee - Customer Service Advisor in Merrimack, NH

    I worked at Fidelity Investments full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It was a great working atmosphere. People were excellent. Helping people was rewarding.

    Cons

    None really. Very nice place to work.

    Advice to Management

    Managers were great.


  6. Financial Represtative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Merrimack, NH
    Former Employee - Anonymous Employee in Merrimack, NH

    I worked at Fidelity Investments

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great place to learn how to trade and how to interact in a large corporate environment

    Cons

    Pay, movement to other areas outside of the call center


  7. Good to ms and my family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Program Management in Merrimack, NH
    Current Employee - IT Program Management in Merrimack, NH

    I have been working at Fidelity Investments full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tons of opportunities to both move up and into new roles. Learning and development opportunities are expansive.

    Cons

    Same as most large companies, layers of bureaucracy sometimes get in the way of productivity.


  8. Big Projects, Big Budgets

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Systems Project Manager in Merrimack, NH
    Former Contractor - Systems Project Manager in Merrimack, NH

    I worked at Fidelity Investments as a contractor (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    For a technology professional, Fidelity offers the opportunity to gain experience in large scale, international projects. Technologies used are leading edge and there is typically ample funding for implementation.

    Cons

    It can take a long time to make decisions and move projects forward. There is a fear of accountability and decisions always require multiple approvers and consensus by committee.

    Advice to Management

    Being a middle manager at Fidelity is a dog eat dog world. The constant power struggle between directors and VPs for "turf" is counter productive. Senior management needs to show more leadership and allow their managers to make individual decisions.


  9. Financial Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Merrimack, NH
    Current Employee - Financial Representative in Merrimack, NH

    I have been working at Fidelity Investments full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great learning experience & internal exposure. Benefits such as tuition reimbursement are good for personal advancement.

    Cons

    Very much a phone center; schedule flexibility is non-existent with low pay can be hard to deal with.


  10. Helpful (4)

    Keep away if you are an engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer Developer in Merrimack, NH
    Current Employee - Software Engineer Developer in Merrimack, NH

    I have been working at Fidelity Investments full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    -401k match is good
    -work from home all the time i.e. not working half of the time
    -will get to travel a bit on company's dime if lucky

    Cons

    too many
    -feels like working in 1970s when you use the technology stack - this depends on what team you are in, i got unlucky in that aspect.
    -boring offices with endless rows of cubes, no personal touch just green cubes all around
    -office feels like god's waiting room with people older than Darwin himself
    -company doesn't care about innovation
    -extremely difficult to get promotion irrespective of how stellar your performance is
    -salary is way below par when compared to other technology companies and they gleefully ignore it.
    -will be difficult to move to a different company if you work here for too long as your skills will be not in line with current trends, happening to a lot of people and they end up in a dead end.
    -promotes incompetence as the managers don't care and the employees follow them
    -hell hole for techies
    -extremely political and toxic office environment - old snobs all around.
    -no real social culture within the company, you wont know a person sitting 2 blocks down from you.
    -teams avoid taking risks and rather look for an easy alternative in all aspects.

    Advice to Management

    Wake up. Look at the mass exodus of young talented engineers who are running away. Try to learn what you are doing wrong and improve upon it. Get out of your swanky offices and try to know what its like to walk in your employees' shoes. And lastly, thank God that you can't get a review with zero stars, there would be a lot otherwise for sure.


  11. Helpful (2)

    Active Trader Services Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Active Trader Representative in Merrimack, NH
    Current Employee - Active Trader Representative in Merrimack, NH

    I have been working at Fidelity Investments full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are great - 401K match is 7%, and heath/dental insurance are top notch. Great cafeterias in the offices. Some of the nicest coworkers you could hope for.

    Cons

    Getting promoted from this department is next to impossible. This used to be a 'desirable' destination, with the potential to advance one's career. No more. They care less about the front-line folks helping clients, and more about 'stats.' Your breaks are timed/measured, the length of your calls is measured (long calls = baaaaaad,) and getting promoted outside of the department takes an act of congress.
    Management, in general, is a bunch of glad-handing guys and gals. You seldom see managers let go/demoted, even if they are consistently poor performers/coaches. This leads to a lot of stagnation, and little room for advancement (unless my manager would take the initiative to seek a different role or retire, which hasn't happened in the 5+ years I have been there.)

    Advice to Management

    Some of the consistently poor performers in our department, and those with bad attitudes, are allowed to still work there and get on everyone's nerves. Some of the guys/gals have been there for 7,8,9 years, without ever being promoted. Working just hard enough not to get fired, I would say. And that doesn't cut it in the world anymore. Bad attitudes and a 'just skating by' workforce is neither innovative or fun to sit next to.



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