Fidelity Investments Reviews

Updated March 22, 2015
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  • Merrimack, NH
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3.3
143 Reviews
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Fidelity Investments CEO Abby Johnson
Abby Johnson
6 Ratings

143 Employee Reviews

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  1. Helpful (2)

    I enjoyed my 10+ years working at the company, toward the end the culture change was what led me to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, IT in Merrimack, NH
    Former Employee - Director, IT in Merrimack, NH

    I worked at Fidelity Investments full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The pay was excellent as well as the benefits. I miss the company match, contributions to 401K and retirement savings plans since I left.

    Cons

    At the VP level and above, it was more about empire building to justify titles and less about doing the right thing.

    Advice to Management

    Loyalty is important to employees, take that to heart.

  2. Helpful (2)

    Active Trader Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Active Trader Representative in Merrimack, NH
    Current Employee - Active Trader Representative in Merrimack, NH

    I have been working at Fidelity Investments full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are great - 401K match is 7%, and heath/dental insurance are top notch. Great cafeterias in the offices. Some of the nicest coworkers you could hope for.

    Cons

    Getting promoted from this department is next to impossible. This used to be a 'desirable' destination, with the potential to advance one's career. No more. They care less about the front-line folks helping clients, and more about 'stats.' Your breaks are timed/measured, the length of your calls is measured (long calls = baaaaaad,) and getting promoted outside of the department takes an act of congress.
    Management, in general, is a bunch of glad-handing guys and gals. You seldom see managers let go/demoted, even if they are consistently poor performers/coaches. This leads to a lot of stagnation, and little room for advancement (unless my manager would take the initiative to seek a different role or retire, which hasn't happened in the 5+ years I have been there.)

    Advice to Management

    Some of the consistently poor performers in our department, and those with bad attitudes, are allowed to still work there and get on everyone's nerves. Some of the guys/gals have been there for 7,8,9 years, without ever being promoted. Working just hard enough not to get fired, I would say. And that doesn't cut it in the world anymore. Bad attitudes and a 'just skating by' workforce is neither innovative or fun to sit next to.

  3. Helpful (3)

    Micromanagement reigns as employees are left to wither away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Representative in Merrimack, NH
    Former Employee - Financial Representative in Merrimack, NH

    I worked at Fidelity Investments full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They will hire you right out of college and pay you a decent salary with good benefits. The facilities are nice and some of your coworkers can be friendly. Training and L&D structure is quite good.

    Cons

    Incompetent management who are only around to spy on employees every waking moment of the day. They drill you with metrics and are quick to point out the negative aspects of your performance while glossing over any positive aspects. For example, you could be leading your team in trade accuracy yet they will berate you for the fact you take a few extra seconds in between calls to wrap things up. Your metrics suffer if you have to use the restroom when you aren't on a break (often times you go a 3 or 3.5-hour stretch without one). Your schedule is outside of your control and offers no room for any leeway (I would always have break and lunch at different times every single day of the week). If you work on a schedule where you have to work on weekends there is almost zero chance of you ever getting a Saturday or Sunday off. Many of your coworkers and managers are rude, narcissistic egoists who will do anything to get ahead. There is almost no room for upward mobility if you start in the call center - something made very clear early on. It's just an endless line of phone jobs, finding a spot where you aren't working on the phone is exceedingly rare. Despite the fact that it does pay well, reps are still underpaid for the amount of work they must do. Full traders are almost always sitting in a position where there are 20+ calls holding all day for the entire 10 hour shift. Soul-crushing monotony with zero work/life balance, this job will inevitably make you wish you would get in a fatal car accident on the way in to work.

    Advice to Management

    Show that you think the employees are more than disposable robots that you use to make yourself look better and to further your own careers. It is very obvious that managers care more about how they look than about seeing growth and success flourish in the people they manage. Allow employees to have the occasional weekend off - don't automatically make every weekend a blackout date for time off. Create more opportunity rather than just telling us right off the bat that there is almost no chance of us ever getting an off-the-phone job. Care about your employees, because right now you only care about yourselves.

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  5. Very solid software development process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Software Contractor in Merrimack, NH
    Former Contractor - Software Contractor in Merrimack, NH

    I worked at Fidelity Investments as a contractor (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very reasonable expectations and solid agile software development process make it an enjoyable experience to work in software development. Requirements are clear and well thought out. Co-workers are friendly and the facilities (cafeteria and gym) are very good.

    Cons

    Fidelity tends to move groups around quite a bit. From building to building or sometimes city to city. If you have a family rooted in a community then I can see how this would be a problem.

    Advice to Management

    Don't keep moving people around.

  6. Helpful (2)

    Financial Representative Full Trader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Merrimack, NH
    Current Employee - Financial Representative in Merrimack, NH

    I have been working at Fidelity Investments full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The initial training in attaining your 7 and 63 is unbeatable. The support system is great, they don't just hand you the books and tell you to go study, they stay with you throughout the process to ensure you get licensed. Theres an initial self study period followed by a class that, if you put the work in, will thoroughly prepare you for the exams.

    Cons

    The training thereafter in becoming a trader is incomparable. What apparently used to be a year and a half long process has been condensed into two months. They have a system of call overflow that results in inexperienced traders engaging with clients coded as private client group looking to do multi-leg options trades that their traders are not at all prepared for.

    Advice to Management

    Invest in your employees, take the time to prepare them for the role they are expected to fill

  7. They do not value industry exp. or knowledge. A private company that is run more like a public one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FPCMS in Merrimack, NH
    Former Employee - FPCMS in Merrimack, NH

    I worked at Fidelity Investments full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Some locations offer free parking. Casual dress and jeans on Friday. Not much more to say than that.

    Cons

    They don't provide formal reviews or offer development. You need to start there right out of school in order to succeed. Value isn't what you know about the industry but how to figure workarounds for their convoluted systems. Not a lot of opportunity for those coming from the outside.

    Advice to Management

    Until you can figure out how to limit the amount of system or applications that are intertwined you won't be able to eliminate the number of daily distractions across a number of teams preventing daily work from occurring and retaining value added management members who most after a short time joining the firm their vision of moving the company forward cannot be accomplished.

  8. Helpful (2)

    Working at Fidelity is just like high school. High turnover rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative Premium Customer Service in Merrimack, NH
    Current Employee - Financial Representative Premium Customer Service in Merrimack, NH

    I have been working at Fidelity Investments full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are slightly above average, just as good as all other big companies.
    They will hire anyone.
    Good Training
    Fidelity is a great place for a customer, great products, customer first culture is awesome.

    Cons

    The office politics are really bad
    Very high turnover rate, highest in the industry
    the computer technology is all over the place
    Fidelity cares way too much about email Surveys.
    Not much promotion from within
    The promotions are like little baby steps and often never include a pay increase

    Advice to Management

    Try to figure out why the employee turn over rate is so excessive
    Please promote employees from within the organization. You insult your current employees when you hire talent from outside the firm.

  9. Helpful (2)

    Just a Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Merrimack, NH
    Current Employee - Financial Representative in Merrimack, NH

    I have been working at Fidelity Investments full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Quarterly bonuses and good benefits. If you stay at the company for 30+ years, you're all set for your retirement.

    Cons

    Sales skills required for advancement. Essentially required overtime in tax season. Not a lot of room for advancement, despite management's statements. Desirable positions are highly competed for. Same positions at other companies have higher pay.

  10. Helpful (1)

    Great benefits and transparency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Quality Assurance Engineer in Merrimack, NH
    Former Employee - Senior Quality Assurance Engineer in Merrimack, NH

    I worked at Fidelity Investments full-time (more than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Provided the tools to do your job. Supported QA data that allowed releases to delay if not ready. Excellent benefits and bonus structure. Direction was communicated regularly

    Cons

    not a company to relocate with. heard of several coworkers going to another location in the country, then being part of the next layoff

    Advice to Management

    Work towards longer range employee location planning to avoid what I mentioned for cons.

  11. Helpful (1)

    Financial Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Representative in Merrimack, NH
    Former Employee - Financial Representative in Merrimack, NH

    I worked at Fidelity Investments full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working for a private company is beneficial because most of the decisions by the company truly are for the benefit of the company and not shareholders

    Cons

    You need to know how to network. A lot of the bonuses and ability to move up within the company depends on your ability to impress your manager.

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