Fidelity Investments

  www.fidelity.com
  www.fidelity.com
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Fidelity Investments Reviews in Merrimack, NH

Updated September 24, 2014
Updated September 24, 2014
1,822 Reviews
3.7
1,822 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fidelity Investments Chairman and CEO Edward C. “Ned” Johnson, III
Edward C. “Ned” Johnson, III
782 Ratings

Review Highlights

Pros
  • GOOD work-life balance: very rarely expected to work overtime (in 161 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 194 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 50 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

134 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    I've had an amazing career here for the past 15 years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Merrimack, NH
    Current Employee - Anonymous Employee in Merrimack, NH

    I have been working at Fidelity Investments full-time for more than 10 years

    Pros

    The continuous investment back into the employees and customers.

    Cons

    Very conservative company with LOTS of type-a personalities. Everyone works hard and struggles with balancing time away.

    Advice to ManagementAdvice

    Increase pay for those closest to the customers.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fidelity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Representative  in  Merrimack, NH
    Former Employee - Investment Representative in Merrimack, NH

    I worked at Fidelity Investments full-time for more than a year

    Pros

    Great office culture, training, and work/life balance

    Cons

    Compensation was on the lower part of the industry, however, the benefits almost offset it.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Micro managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative  in  Merrimack, NH
    Current Employee - Registered Representative in Merrimack, NH

    I have been working at Fidelity Investments full-time for more than 8 years

    Pros

    There are good opportunities for those straight out of college, but not for seasoned registered reps. Benefits are good.

    Cons

    Micro managed to the micron. No career path outside of the limited options presented by your particular group. Apply for desired jobs from the street or you will not get there. Low compensation even for performers. Always a metric to keep you from getting a good bonus no matter how high you perform.

    Advice to ManagementAdvice

    If you want to retain clients, always act in their best interest. Fix your front end applications.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Phone Sales: Great place to gain experience but not a place to stay long-term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Solutions Representative  in  Merrimack, NH
    Former Employee - Investment Solutions Representative in Merrimack, NH

    I worked at Fidelity Investments full-time for more than a year

    Pros

    Great experience and great culture. Most managers are extremely supportive and will coach their employees to get better. I was lucky enough to have managers who fostered development and helped me carve out a career.

    Cons

    Pay was on the lower side comparable to the industry. Micromanagement was to the max. Being promoted or hired outside of the phone site was not impossible but not easy and could take a long time.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Stable and good work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Software Engineer  in  Merrimack, NH
    Current Employee - Principal Software Engineer in Merrimack, NH

    I have been working at Fidelity Investments full-time for more than 10 years

    Pros

    Stable.
    Good Work-Life Balance
    world-class 401k and profit sharing program

    Cons

    Lack of clear vision
    Too Conservative
    Raise does not relate enough to performance

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Production  in  Merrimack, NH
    Current Employee - Investment Production in Merrimack, NH

    I have been working at Fidelity Investments as an intern for less than a year

    Pros

    Great company no complaints. I would love to work here full-time. Great compensation and they truly invest resources and time with their interns. Private company makes it much easier to invest in innovative ideas and technology as well.

    Cons

    Nothing negative to say. The company operates smoothly in every way and I wouldn't change anything.

    Advice to ManagementAdvice

    Keep focusing on Millennials.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Merrimack, NH
    Current Employee - Director in Merrimack, NH

    I have been working at Fidelity Investments full-time for more than 8 years

    Pros

    - Personal growth
    - Pay for Performance
    - Strong Leadership
    - Many job opportunities within the company

    Cons

    - Limited movement by leaders between companies
    - Too many senior level individual contributors

    Advice to ManagementAdvice

    - Develop rotational policy for VPs and above
    - Expand leadership training beyond current GMA program

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Merrimack Call Center: Worst job I've ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Former Employee - 401k Specialist/Customer Service Associate  in  Merrimack, NH
    Former Employee - 401k Specialist/Customer Service Associate in Merrimack, NH

    I worked at Fidelity Investments full-time for more than a year

    Pros

    Nothing, unless you're a masochist.

    Cons

    Big Brother is watching EVERYTHING you do. All phone calls and all computer use is recorded, timed, measured - Anything you say or do can and will be used against you. Metrics for everything and anything - Did you leave for break on time? (doesn't matter if you're on a call with a client); How many and how long were your bathroom breaks?; Constant coaching of what you said on calls with clients. If you're not perfect, you don't get a raise.
    They want drones, not humans, you're expected to say the exact same script every single time, no matter what. They should just have employees monitoring calls from clients and push "Button #27" for the script for that question, "Button #92" for script for this question... As soon as you hang up from one call, the next call is coming in, virtually non-stop the whole shift. I'd be surprised if they don't run out of people in the area soon to fill those jobs - they've burned out so many and/or fired so many for miniscule infractions of their rules. Doesn't matter how many 'Kudos' you got from clients that were happy with your assistance.

    Advice to ManagementAdvice

    Get real. People aren't perfect. Cut them some slack.

    Doesn't Recommend
  10. 3 people found this helpful  

    Emotional rollercoaster thanks to bad program and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Representative  in  Merrimack, NH
    Former Employee - Financial Representative in Merrimack, NH

    I worked at Fidelity Investments full-time for less than a year

    Pros

    Profit sharing is 7% after you have been there for 1 year. They will reimburse you for college and even 25% for a new laptop and printer.

    Cons

    Do not believe or support employees. On-boarding managers are unprofessional and condescending.

    Advice to ManagementAdvice

    Revise training program for Financial Representative program. It is not normal for 60% of your classes to fail. Properly train managers to be humans beings and not robots.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Great company to work for if you are in it for the long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative  in  Merrimack, NH
    Current Employee - Financial Representative in Merrimack, NH

    I have been working at Fidelity Investments full-time for more than a year

    Pros

    -Very transparent for the client unlike a lot of Wall Street banks
    -Excellent brand name within the marketplace and the general public
    -Benefits 401k and work/life balance
    -Quick opportunity for advancement, especially in the last few years

    Cons

    -Salary: The phone roles are grossly underpaid considering the amount of responsibility and the value the role adds for the company. This role is one of the most difficult in the company and is compensated the least.

    -Extreme micro-management on the phone roles especially with metrics, breaks and lunch

    -Lack of communication: Often times as employees we find out about breaking news/advancements the company is involved in, at the same time as the general public

    Advice to ManagementAdvice

    Better communication and more opportunities to leave the phone role

    Recommends
    Positive Outlook
    Approves of CEO

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