Fidelity Investments Reviews

Updated April 19, 2015
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  • Merrimack, NH
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145 Employee Reviews

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  1. Helpful (3)

    Good place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate II - Tax Exempt Division in Merrimack, NH
    Former Employee - Customer Service Associate II - Tax Exempt Division in Merrimack, NH

    I worked at Fidelity Investments full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company does value all employees, very family-like atmosphere, your benefit package is awesome regardless of your position being "entry-level" or management.
    Personal development is highly encouraged- If you dedicate yourself to be successful in your position you will be reward faster than you think ( Fast growth potential - Even if you start in call center)
    Work/life balance very important to company
    Very impressed with the level of integrity and emphasis on importance of customer service,
    - you will be very successful if you come in everyday eager to go Go above and Beyond -

    **Everyone seemed happy, excited, and coming in with a smile every morning**

    Cons

    As a Company, there is not much one can say that isn't positive, they value their reputation very much, you can be very proud to be an employee -

    Advice to Management

    ** Call Center Associates and Management Team in MMK **
    Peer Guides should be chosen more carefully- New hires are too impressionable -
    Keep Classes smaller, Facilitator seemed overwhelmed-> unprepared associates sent to floor
    Training environment systems could use some updating

  2. End User Support Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - End User Support Technician in Merrimack, NH
    Former Employee - End User Support Technician in Merrimack, NH

    I worked at Fidelity Investments full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fair pay and great benefits. Earned 70k in my 401k over 7 years in an customer service job.
    Clean, professional work environment.
    Clearly defined objectives. Lots of opportunity for internal transfers, moving up, etc.

    Cons

    You are a number.
    It's all about who you know.
    No creative thinkers, please.
    Outsourcing.

    Advice to Management

    I really don't know what to say here. It's such a big company, so much is way above my head. The biggest thing that got to me was the outsourcing. Plenty of good people here; shipping jobs to India is unethical.

  3. Great working environment, great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate QA Engineer in Merrimack, NH
    Current Employee - Associate QA Engineer in Merrimack, NH

    I have been working at Fidelity Investments full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company culture. Friendly people and awesome benefits.

    Cons

    Benefits are good but benefits fully given after 5th year of employment.

    Advice to Management

    Keep doing what you are doing. Keep promoting good culture.

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  5. Fantastic innovative, smart company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Director in Merrimack, NH
    Former Employee - IT Director in Merrimack, NH

    I worked at Fidelity Investments full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic, challenging projects and work. Smart, collaborative people! Great benefits and salary.

    Cons

    Can be slow to make change and a bit of a bureaucracy at times. Some departments have "good 'ol boys' network that seems tough (or impossible) to change. Sometimes work doesn't utilize full skill set of employees.

    Advice to Management

    Listen to employees, pay attention when the best people leave... a sign of a management problem. Be sure to empower employees to do their jobs.

  6. Helpful (2)

    Entry level learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Representative in Merrimack, NH
    Former Employee - Financial Representative in Merrimack, NH

    I worked at Fidelity Investments full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Licensing, great benefits if you have a family. Always friendly folks that aren't cutthroat finance people

    Cons

    Slow company, low pay. Management gives the appearance of taking advice and change, but seems to want to keep everyone happy and may not actually act on suggestions

    Advice to Management

    Excellent work and life balance, for those interested in maintaining a family or outside life. You may be looking fro the great benefits health, dental insurance and schedule flexibility if you have a family. otherwise, a good stepping stone in finance, difficult to really move fast and a very conservative company (maybe good maybe bad)

  7. Awesome

    Current Employee - Research Associate in Merrimack, NH
    Current Employee - Research Associate in Merrimack, NH

    I have been working at Fidelity Investments full-time (More than 8 years)

    Pros

    Extremely talented pool of people work here and the best part is that they are open to mentor.

    Cons

    Not any that I can think of

  8. Outstanding place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President in Merrimack, NH
    Former Employee - Senior Vice President in Merrimack, NH

    I worked at Fidelity Investments full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Opportunities to grow, contribute and be recognized.

    Cons

    Fidelity has very high expectations which leads to high-stressed employees. Movement around the company .. at senior levels used to be more readily available.

    Advice to Management

    Create environment when change is more fast paced..less time between idea creation and implementation. Slow decision making is strangling the company.

  9. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Merrimack, NH
    Former Employee - Director in Merrimack, NH

    I worked at Fidelity Investments full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good career opportunities, great benefits, good leadership, company values, employee respect

    Cons

    Work life balance, promotions, difficult to move to diversified job opportunities

  10. Good for a starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Merrimack, NH
    Former Employee - Human Resources in Merrimack, NH

    I worked at Fidelity Investments full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Big company great parking nice facilities benefits and culture . Merrimack offices are close to everything

    Cons

    Layoffs are common. Lots of offshore resourcing and off hours efforts
    To support international low cost labor

    Advice to Management

    Source locally engage with UNH to develop talent

  11. Good company, competitive low cost benefits and room for advancement

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Merrimack, NH
    Former Employee - Anonymous Employee in Merrimack, NH

    I worked at Fidelity Investments full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    brand recognition
    comprehensive benefits at a competitive price
    offices all over the country so great for relocation

    Cons

    many levels of management
    political
    takes a very long time to complete projects due to management, outsourcing to India, problems with technology

    Advice to Management

    Encourage people to be candid rather than "yes men"
    We are losing brokerage business because it takes Fidelity too long to get the technology up to speed

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