Fidelity Investments

www.fidelity.com
Employer Engaged

Fidelity Investments Reviews in North Carolina

Updated February 24, 2015
Updated February 24, 2015
119 Reviews
3.5
119 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fidelity Investments CEO Abby Johnson
Abby Johnson
119 Ratings

Review Highlights

Pros
  • Good work life balance with encouraging co-workers for the most part (in 166 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 210 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 52 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

119 Employee Reviews Back to all Reviews

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  1.  

    Principal Systems Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Systems Analyst in Raleigh, NC
    Current Employee - Principal Systems Analyst in Raleigh, NC

    I have been working at Fidelity Investments full-time (more than 8 years)

    Pros

    it is a good work environment

    Cons

    the work hours can be awkward because of off-shore

    Advice to ManagementAdvice

    allow for more later job opportunities within company

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Scrum Master

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Senior Project Manager in Durham, NC
    Current Contractor - Senior Project Manager in Durham, NC

    I have been working at Fidelity Investments as a contractor (less than a year)

    Pros

    Cool environment. No work pressure. Friendly people. No macro management. Flexible timing.

    Cons

    No processes or methodologies. Purely depending on the people. If people move out, there will not be any defined way of managing the projects.

    Advice to ManagementAdvice

    Please focus on training the teams in various methodologies.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    A relationship company that cares about employee development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Durham, NC
    Current Employee - Director in Durham, NC

    I have been working at Fidelity Investments full-time (more than a year)

    Pros

    There are very clear pathways to advancement. Fidelity really seems to take care of its employees. I heard when I first joined, and it seems to be true, that you can do your basic 9-5 and be fine. No one bats an eye. But if you go above and beyond, then you'll be rewarded with promotions & salary. Pays well with sizeable end-of-year and 401k bonuses. Benefits are good, 401k match is fantastic, as you would expect of a company that specializes in retirement plans. The only people I've seen be let go by the company really deserved it.

    Cons

    "Relationship company" means politics are everywhere, especially in middle management. Every decision is made by committee, which while great for consensus forming means that every decision takes 10x as long as it needs to be. Constant reorganizations.

    Advice to ManagementAdvice

    Reduce politics. Better definition in roles and responsibilities between business units.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Experience with Lots of career advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Systems Analyst in Cary, NC
    Current Employee - Associate Systems Analyst in Cary, NC

    I have been working at Fidelity Investments full-time (less than a year)

    Pros

    They provide an enormous amount of training and resources in order to advance career. Mentors and managers are very willing to help young associates.

    Cons

    Starting salaries a bit lower than median salaries for the locations where you'll work. Can be hard to manage quality if life.

    Advice to ManagementAdvice

    Continue putting the customer and employee first!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Durham, NC
    Former Employee - Customer Service Representative in Durham, NC

    I worked at Fidelity Investments

    Pros

    Lots of opportunities for advancement, perks

    Cons

    I would recommend higher salaries

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Tier 1 Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Customer Service Representative in Research Triangle Park, NC
    Former Employee - Tier I Customer Service Representative in Research Triangle Park, NC

    I worked at Fidelity Investments

    Pros

    It was a great company to work for, lots of opportunity to move up. Great leaders/managerial support.

    Cons

    There is a bit of politics between some supervisors when trying to move up. I was hired on a contact with the likelihood of becoming full-time. The decision was left to supervisors, some supervisors have only worked with some for only weeks.

  8. 2 people found this helpful  

    Used to be good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Database Administrator in Raleigh, NC
    Former Employee - Senior Database Administrator in Raleigh, NC

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    Great benefits and work culture .

    Cons

    Too much Bureaucracy and Process which is killing work life balance.

    Advice to ManagementAdvice

    Treat all employees equally and dont let politics prevail.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Worst management I've ever seen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Durham, NC
    Current Employee - Systems Analyst in Durham, NC

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    Benefits are great. Many good on-site facilities.

    Cons

    Management does not care about employees at all. They expect too much and always think that you are not meeting the goals which are never clearly defined.

    Advice to ManagementAdvice

    Be more considerate and realistic. Treat employees' hard work with respect.

    Doesn't Recommend
    Neutral Outlook
  10. 2 people found this helpful  

    Little opportunity for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - 401k in Raleigh, NC
    Current Employee - 401k in Raleigh, NC

    I have been working at Fidelity Investments

    Pros

    Good benefits and this is an ethical company

    Cons

    Being young is essential for advancement here.

    Advice to ManagementAdvice

    Focus on the assets that older employees bring to the table.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 6 people found this helpful  

    Great place to gain professional experience out of college!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative III in Durham, NC
    Former Employee - Customer Service Representative III in Durham, NC

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    The company was a great way to gain professional work experience in a corporate environment. The company places major emphasis on customer service, and will reward its employees for meeting SLAs, daily metrics, and going above and beyond to drive customer loyalty. Also, the quarterly bonus potential, employee match for 401k, and profit sharing is amazing! Plus there is plenty of overtime for those who desire it.

    Cons

    Call Center Environment can be very stressful and is not for everyone. Employees have to go through too many avenues to find answers or confirm information, which can effect the employees call handling time and as a result can damage the employees daily metrics and bonus potential. Lastly, has a "Not what you know, but who you know" culture and as a result, the opportunity for growth within the company can be slow if you are not a Fidelity socialite!

    Advice to ManagementAdvice

    Create a better strategy to use the strengths of your employees. For instance, an employee may have an issue meeting metric goals(which is due to the high volume of calls and slow resource utilization procedures), but may have and ability to deal with sensitive scenarios and provide world class customer service. This person should not be overlooked for positions within the company due to low metrics. This type of person may excel departments which service highly sensitive customer scenarios under less pressure(e.g. calls coming in back to back), such as participant advocacy or survivors services.

    Recommends
    Positive Outlook
    Approves of CEO

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