Fidelity Investments

  www.fidelity.com
  www.fidelity.com

Fidelity Investments Reviews

Updated November 24, 2014
Updated November 24, 2014
1,907 Reviews
3.6
1,907 Reviews
Rating Trends

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Fidelity Investments CEO Abby Johnson
Abby Johnson
36 Ratings

Review Highlights

Pros
  • GOOD work-life balance: very rarely expected to work overtime (in 164 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 205 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 52 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 7 people found this helpful  

    Fine job if you can handle being in the phones all day

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Good advancement opportunities. Good training. They pay for series 7 licensing and study time.

    Cons

    On the phone all day. I couldn't handle it.

    Advice to ManagementAdvice

    Nothing.

  2. 5 people found this helpful  

    Great company but something to consider

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Director in Boston, MA
    Current Employee - IT Director in Boston, MA

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    Overall I think Fidelity is a great company, the fact that its privately own makes it more immune to market volatility and the year-end bonuses have been fairly consistent

    Cons

    The promotion process is a complete mystery and it appears to be highly political
    Once you reach a certain level (director) within IT at least there are no annual market adjustments, so every year you are in theory making less money. Plus there are no catch-up adjustments.
    When applying to a job at the same level the policy is that you cannot get a salary increase, even if the job is vastly different and within a different business unit. Which means overall you are stuck at your current salary unless you look outside the firm

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Great place to gain professional experience out of college!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative III in Durham, NC
    Former Employee - Customer Service Representative III in Durham, NC

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    The company was a great way to gain professional work experience in a corporate environment. The company places major emphasis on customer service, and will reward its employees for meeting SLAs, daily metrics, and going above and beyond to drive customer loyalty. Also, the quarterly bonus potential, employee match for 401k, and profit sharing is amazing! Plus there is plenty of overtime for those who desire it.

    Cons

    Call Center Environment can be very stressful and is not for everyone. Employees have to go through too many avenues to find answers or confirm information, which can effect the employees call handling time and as a result can damage the employees daily metrics and bonus potential. Lastly, has a "Not what you know, but who you know" culture and as a result, the opportunity for growth within the company can be slow if you are not a Fidelity socialite!

    Advice to ManagementAdvice

    Create a better strategy to use the strengths of your employees. For instance, an employee may have an issue meeting metric goals(which is due to the high volume of calls and slow resource utilization procedures), but may have and ability to deal with sensitive scenarios and provide world class customer service. This person should not be overlooked for positions within the company due to low metrics. This type of person may excel departments which service highly sensitive customer scenarios under less pressure(e.g. calls coming in back to back), such as participant advocacy or survivors services.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    A great company that focuses on hiring and training quality people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Westlake, TX
    Current Employee - Financial Representative in Westlake, TX

    I have been working at Fidelity Investments full-time (less than an year)

    Pros

    An atmosphere that truly promotes personal development. I've never worked anywhere that cared so much about the services that they offer. I genuinely feel that everyone at Fidelity has the best interest of the customer in mind. Also, there is a lot of opportunity for growth.

    Cons

    Entry level pay is low when compared to similar roles in the financial industry. The company can feel a little too big and that there is some disconnect between different functions.

    Advice to ManagementAdvice

    Considering that Fidelity's goal is to provide the best customer experience across all industries, the best way to do that is to make sure that the employees are not overworked or under appreciated.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great Company, Incompetent Lower Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Westlake, TX
    Current Employee - Financial Representative in Westlake, TX

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    Absolutely great company to work for and great atmosphere. Best retirement benefits and 401k in the industry. Great place to cut your teeth and learn. Tons of opportunity. If you enjoy investments it's a phenomenal place to learn.

    Cons

    Awful and I mean absolutely awful lower management. Do not recognize talent whatsoever. Production means absolutely nothing. Initial management are the employees who couldn't make it in what they actually wanted to do or just wanted to be lazy. Upper management is extremely smart but lower management is very petty and very likely to be as young or younger than you when starting. Fight your way through it and it is very rewarding but it can burn you out initially. Just realize you will be above them soon.

    Advice to ManagementAdvice

    Hire more competent lower management that can actually evaluate talent and intelligence and not just pick the people who they like to recommend for the next position.

    Approves of CEO
  7.  

    Solid company with huge growth potential and wonderful benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Sales Representative in Dallas, TX
    Former Employee - Financial Sales Representative in Dallas, TX

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    Benefits and pay are extremely competitive. Solid training and leadership. A very good culture with a ton of potential.

    Cons

    The size of the company is a bit overwhelming, but overall a great organization.

    Recommends
    Approves of CEO
  8.  

    Financial Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Westlake, TX
    Current Employee - Financial Representative in Westlake, TX

    I have been working at Fidelity Investments full-time (less than an year)

    Pros

    Great Job, culture, benefits, training

    Cons

    Have to pass the series 7 in the time presented

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fair Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Great co-workers, benefits, training, and great support overall

    Cons

    The one thing I would say the company lacks is the discussion on career opportunities

    Advice to ManagementAdvice

    Have more discussions on career opportunities with the employees

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great Company with wonderful benefits. Hard to move about internally if you want off a phones position once hired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Defined Benefits in Covington, KY
    Former Employee - Defined Benefits in Covington, KY

    I worked at Fidelity Investments (more than 3 years)

    Pros

    Great Benefits and Professional environment. They treat their employees well.

    Cons

    Hard to move to different areas of the company as an internal transfer. If you want to move off a phones position it is very hard to do.

    Recommends
    Approves of CEO
  11.  

    A great place to get your start

    Current Employee - Financial Representative in Washington, DC
    Current Employee - Financial Representative in Washington, DC

    I have been working at Fidelity Investments full-time (more than an year)

    Pros

    Every branch environment is different, this is very evident in the DC area because there are branches in DC, 3 or 4 in VA, and 3 or 4 in Maryland and they each have different cultures. This is a great thing, but also plays a big part in branch metrics, promotions, and availability. I have learned a lot and met some really fantastic people! The benefits package is top-notch!

    Cons

    Upward mobility is limited by the size and availability of the next job up within the branches. If one were to consider moving to another branch, or geographic location entirely, then the availability greatly increases. Onboarding is definitely not very great, they have an OTJ training mentality, which can be difficult in the DC area with "DC-type" clients.

    Recommends
    Approves of CEO

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