Fidelity Investments

www.fidelity.com

Fidelity Investments Reviews

Updated January 24, 2015
Updated January 24, 2015
1,998 Reviews
3.6
1,998 Reviews
Rating Trends

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Fidelity Investments CEO Abby Johnson
Abby Johnson
82 Ratings

Review Highlights

Pros
  • Good work life balance with encouraging co-workers for the most part (in 166 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 210 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 52 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    A Great Place to Start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Trader in Denver, CO
    Former Employee - Full Trader in Denver, CO

    I worked at Fidelity Investments full-time (more than an year)

    Pros

    Series 7 & 63 are paid for and the training program is excellent, they are paying a lot of money to license you and really want you to pass.
    There are multiple shifts available to you which you bid for, and most people receive their first choice in shifts.
    Amazing, supportive co-workers.
    The best technology I have used in the Finance industry.
    401(k) matching is among the best in the industry, but annual salary is not competitive.
    Good work/life balance.
    Team outings each quarter.

    Cons

    The call volume is ridiculous, and you spend most of your time resetting passwords, even once you are on the full-trader gate.
    Fidelity talks a lot about career development, but team meetings and one-on-one coaching sessions with your manager are constantly canceled due to call volume. A manager cannot develop his/her employees without ever speaking with them.
    Even when you are promoted you do not get a raise, you get an increase in variable comp, and that is determined by whether you hit your metrics. You can get a "promotion" without ever getting a "raise".
    Management is hit-or-miss. I worked for a couple of amazing, hands-on managers who were very engaged with their teams. I also worked for a few managers that appeared to do nothing other than sit around and play games on their phones all day.
    A lot of push-back from different departments when you try to transfer calls.
    Metrics are constantly changing. What is important one quarter may be meaningless the next quarter. It makes it very difficult to try to establish a routine on your calls when you don't know what measurements your bonus will be based on.
    This is a call center job. Don't try to kid yourself, you will be on the phones 8 hrs/day. Unless you get a position in a branch, you will be on the phones, even if you are "promoted" to another role.

    Advice to ManagementAdvice

    Call center employees burn out, they need time off of the phones. Find a way to guarantee OPA at least once-a-week. There is nothing more frustrating than sitting at your desk with no calls in queue with OPA cancelled. Also, give actual raises for promotions. A rep working high net worth or premium should expect a bump in pay for being promoted from core.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Great fast track for a hard worker!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Company invested great amount of time and money into developing their reps. Great work life balance for external roles with great flexibility. Benefits, Benefits and more Benefits!

    Cons

    You will hit the glass ceiling fast if your any good at what you do... Most people are happy in their role for a life time. So learn what you can and move on or stay and drink the Koolaid!

    Advice to ManagementAdvice

    Be more transparente! We know it roles down hill so just be real with your reps...

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Absolutely BEST Employer I have EVER worked for!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Westlake, TX
    Current Employee - Anonymous Employee in Westlake, TX

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    Superb management who are engaging and truly care about the future and current success of the employee. Very competitive compensation package including salary, bonus, profit sharing, retirement health funds, 401(k) match, education contribution match, fitness reimbursement, computer reimbursement, and MANY MANY more! Fidelity's health, dental, and life insurance offerings are PHENOMENAL!! Family type environment run by a family from the top down. Excellent opportunities to move globally and into other job types and businesses. Fidelity is a highly diversified corporation with abundant options. Depending upon the position, many teams offer flex-schedules, including working from home. Training is available in areas both inside and outside of the employee's current role enabling them to grow in areas they are interested in.

    Cons

    Interviewing can be challenging depending upon the role you are applying for. Also, if you do not have work experience or financial industry experience, it may be difficult to get your foot in the door.

    Advice to ManagementAdvice

    Offer opportunities to the outside to bring inexperienced individuals into the FABULOUS company that Fidelity is. (specifically recent high school graduates with a passion for learning, growth, developing, and finance)

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments full-time (more than 8 years)

    Pros

    retirement benefits are amazing, including retirement health

    Cons

    They don't really challenge the employees, other than some minor competitions

    Recommends
    Neutral Outlook
  6.  

    Good opportunity to learn and get acquainted with the financial investment industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Working at Fidelity give you a good work-life balance. Management may expect a lot but the understand other non-work priorities.

    Cons

    There are some senior management members from the New England area that were transplanted to Westlake. Some seem to carry the attitude that does not quite fit with the southern way.

    Recommends
    Neutral Outlook
  7.  

    Great company, daily tasks can be repetitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Portfolio Specialist in Salt Lake City, UT
    Current Employee - Portfolio Specialist in Salt Lake City, UT

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    Benefits, good work life balance, licensing paid for

    Cons

    repetitive work, daily tasks can be mundane

    Advice to ManagementAdvice

    nothing at the moment

    Recommends
    Positive Outlook
  8.  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Durham, NC
    Former Employee - Customer Service Representative in Durham, NC

    I worked at Fidelity Investments

    Pros

    Lots of opportunities for advancement, perks

    Cons

    I would recommend higher salaries

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    fidelity investments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Manager in Mobile, AL
    Current Employee - Client Service Manager in Mobile, AL

    I have been working at Fidelity Investments as a contractor (less than an year)

    Pros

    good work-life balance. leadership opportunities.

    Cons

    its hard to get time off. promotions are available.

    Advice to ManagementAdvice

    more promotions, time off and compensation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Smithfield, RI
    Former Employee - Director in Smithfield, RI

    I worked at Fidelity Investments full-time

    Pros

    Private ownership, long-term view, trusted brand

    Cons

    Many levels slow decision-making, regulatory environment in FinServ

    Recommends
    Positive Outlook
  11.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Engineer in Westlake, TX
    Current Employee - Quality Engineer in Westlake, TX

    I have been working at Fidelity Investments full-time (more than an year)

    Pros

    Awesome benefits and pay for new associates

    Cons

    Political company
    Very large corporation
    Many business units

    Advice to ManagementAdvice

    Keep up the hard work

    Recommends
    Positive Outlook

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