Fidelity Investments

www.fidelity.com
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Employee Reviews

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  1.  

    Principal Systems Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Systems Analyst in Raleigh, NC
    Current Employee - Principal Systems Analyst in Raleigh, NC

    I have been working at Fidelity Investments full-time (more than 8 years)

    Pros

    it is a good work environment

    Cons

    the work hours can be awkward because of off-shore

    Advice to ManagementAdvice

    allow for more later job opportunities within company

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for, starter and management positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Boston, MA
    Current Employee - Vice President in Boston, MA

    I have been working at Fidelity Investments full-time (more than 10 years)

    Pros

    Excellent benefits, competitive pay, paid for training, career opportunities, etc.

    Cons

    Not great in work life balance, tough to start in management externally

    Recommends
    Approves of CEO
  3. 2 people found this helpful  

    Good place to settle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Solutions Representative
    Former Employee - Investment Solutions Representative

    I worked at Fidelity Investments full-time (more than a year)

    Pros

    Work-life balance.
    Flex schedule for students.
    Good benefits.

    Cons

    It's a call center.
    No vision insurance, which is weird.
    Unbelievably outdated phone system. Highly fragmented and poorly integrated software systems. You'll have to learn a dozen different systems to efficiently accommodate the variety of customer interaction types.
    You'll work nights and weekends.
    Coworkers are not very inspiring or motivated people. Most have given up on their dreams and settled for mind-numbingly dull work and mediocre pay.
    It's almost impossible to get fired and there isn't much recognition or compensation for exceptional performers.

    Advice to ManagementAdvice

    Spend less time in meetings with each other and more time engaged with your teams.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Tedious, boring, call center type environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Salt Lake City, UT
    Current Employee - Financial Representative in Salt Lake City, UT

    I have been working at Fidelity Investments

    Pros

    Benefits. Series 7/63/66 licensing. Co workers

    Cons

    Low pay, not challenging, strict adherence to stats and schedule

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Great benefits, poor management with constantly changing direction. Moving most jobs out of state, zero security.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reporting Manager in Boston, MA
    Former Employee - Reporting Manager in Boston, MA

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    Great benefits, talented people at the firm

    Cons

    Management direction in constant state of flux. PowerPoint culture, spend much of your time refining presentations for internal meetings.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Bloated Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments

    Pros

    Good work life balance.
    Good overall benefits - profit sharing + 7% match on 401k, etc
    Some people within the organization are really good.
    Company is in a great industry.

    Cons

    Very poor working culture
    Bloated organization leading to turf wars
    Good talent wasted away doing menial jobs
    Focus more on production, QC and lower value add jobs versus strategy
    Very poor analytical capabilities

    Advice to ManagementAdvice

    Comp is good. Focus on building lean and talented organization. Many people who are with Fidelity for long time tend to be the road blocks.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Scrum Master

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Senior Project Manager in Durham, NC
    Current Contractor - Senior Project Manager in Durham, NC

    I have been working at Fidelity Investments as a contractor (less than a year)

    Pros

    Cool environment. No work pressure. Friendly people. No macro management. Flexible timing.

    Cons

    No processes or methodologies. Purely depending on the people. If people move out, there will not be any defined way of managing the projects.

    Advice to ManagementAdvice

    Please focus on training the teams in various methodologies.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    Changing Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Fidelity Investments

    Pros

    Great profit sharing and 401k.Ccmpany pays for CFP education etc

    Cons

    It's a call center with very little room for real advancement.Pay raise for the very best review was 3%.Wages stuck at 2005 levels.Variable comp is always reconfigured to pay less or same as prior year.Very understaffed for the call volumes so rather than hire more people they demand overtime and at the same time blame the employee inefficiency as the cause.It's so micromanaged that a long trip to the potty might get you a "tardy".Use them to get licensed and trained then hit the road

    Advice to ManagementAdvice

    Your profits increased 30% last year Your employees are not machines..they are humans.Focus on retaining the quality people rather than the current churn and burn mentality.You will never achieve your customer service goals with 30% annual employee turnover

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    It is not what they make it seem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronic Channel Support Representative in Westlake, TX
    Current Employee - Electronic Channel Support Representative in Westlake, TX

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    The have great benefits, they offer different reimbursement programs, and get a lotbof vacation days

    Cons

    You get an occurance for using your paid sick time. You movemnt through the company is based on politics not your actual ability to perform the role. Your manager has to sign off on everything so if they dont like you then you are screwed. There is a lack of integrity.

    Advice to ManagementAdvice

    Stop putting people in management based off personality but instead off of the ability to properly manage people and their different personalities. Stop putting people in power that are not ready for it!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good for young folks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments (more than 10 years)

    Pros

    For experience starting out, the pay and benefits can't be beat. The training provided is good, especially if you're on the phones and need licenses to perform your job.

    Cons

    The company demands a lot from you, in terms of time and commitment. It is also a very political environment, so if you don't march in step, your advancement opportunities can be limited.

    Doesn't Recommend
    Positive Outlook

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