Fidelity Investments Reviews

Updated March 25, 2015
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  1. 4 people found this helpful

    Good place to settle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Solutions Representative
    Former Employee - Investment Solutions Representative

    I worked at Fidelity Investments full-time (more than a year)

    Pros

    Work-life balance.
    Flex schedule for students.
    Good benefits.

    Cons

    It's a call center.
    No vision insurance, which is weird.
    Unbelievably outdated phone system. Highly fragmented and poorly integrated software systems. You'll have to learn a dozen different systems to efficiently accommodate the variety of customer interaction types.
    You'll work nights and weekends.
    Coworkers are not very inspiring or motivated people. Most have given up on their dreams and settled for mind-numbingly dull work and mediocre pay.
    It's almost impossible to get fired and there isn't much recognition or compensation for exceptional performers.

    Advice to ManagementAdvice

    Spend less time in meetings with each other and more time engaged with your teams.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. Stable company that plays it safe - not great for innovators

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Engineering in Boston, MA
    Former Employee - Director of Engineering in Boston, MA

    I worked at Fidelity Investments full-time (more than 10 years)

    Pros

    Good products and diverse markets lead to strong revenue and stability. There is a lot of software in use within the company and therefore lots of technology jobs - though there is pressure on them.

    Cons

    Senior Management is busy playing politics and trying to position themselves for personal gain instead of doing what is best for the internal customers. IT is being pinched due to less than stellar product revenues and management is holding on to an overweight organization instead of streamlining and making things more efficient to deliver business value.

    Advice to ManagementAdvice

    Stop jockeying for personal gain, take risks and streamline the organization to deliver higher quality, more valuable software at a more rapid pace.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Summer analyst Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Great group of people and plenty of ways you can move up. Very beautiful office.

    Cons

    No major cons for this company.

    Recommends
    Positive Outlook
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  5. Great starting point for a career in back office, but don't get stuck here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Analyst
    Former Employee - Operations Analyst

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    You get to learn a lot about back office and operations in financial services

    Cons

    Salary, very political, and lack of promotions.

    Advice to ManagementAdvice

    Pay veteran employees more than what interns make at other places.

    Doesn't Recommend
    Neutral Outlook
  6. Good company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst
    Current Employee - Senior Business Analyst

    I have been working at Fidelity Investments full-time (more than 5 years)

    Pros

    Great benefits, 401k, match, profit sharing. Private company, run well, they have the fundamentals solved which most companies do not. Fundamentals being defined as connectivity between work and cost, established quality control, right sized spans and layers, simple interfaces with the customer, etc

    Cons

    A bit regressive in terms of future state. Middle and upper management are complacent and lack current knowledge of corporate culture (want to manage like the good old days, more political in orientation versus meritocratic and performance based). Need to focus more on problem solving than fire fighting. Lack of proactive thinking and execution. Over reliance on historical success and failure to recognize competition.

    Advice to ManagementAdvice

    See above

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. Good company, good benefits, room for growth ... up to a certain point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Boston, MA
    Former Employee - Senior Project Manager in Boston, MA

    I worked at Fidelity Investments

    Pros

    Great for young college grads to continuously learn, very good 401k match + profit sharing plan, lots of smart people doing very interesting work, for such a large company the tech is very good

    Cons

    Management don't care about advancing your career once you've hit a certain salary grade, if too long in a position you are basically pigeon-holed, HR practices are there to defend the Firm not employees, politics get in the way of work and on-the-job happiness, despite a good line-up and impetus diversity & inclusion are not (really) a priority.

    Advice to ManagementAdvice

    Let people grow, be transparent with what you want from your people, don't be afraid of your associates' creativity, don't go public but take care of rewarding and recognizing those who make contributions small or large.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful

    A good place to spend some prime years in your career; comp can plateau out in some cases, but generally a rewarding pla

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Management in Boston, MA
    Current Employee - Senior Management in Boston, MA

    I have been working at Fidelity Investments

    Pros

    Many high quality professionals at lower and mi levels within the company,particularly on the technology side of the company. Within the business leaders, the typical political class emerges and operates as such. Internal communications is a priority for most of these executives.

    Cons

    Overt focus on personal brand management and career advancement by the middle class. As these executives are often paid well, they can be defensive and self serving due to the low likelihood comp can be replaced somewhere else.

    Advice to ManagementAdvice

    Let your stars shine; don't continue to be so risk averse, particularly as it relates to internal development and growth...allow for more opportunities for stretch roles to be gained by those willing to work had and smart.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. Active Trader Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Active Trader Representative in Westlake, TX
    Former Employee - Active Trader Representative in Westlake, TX

    I worked at Fidelity Investments full-time (more than a year)

    Pros

    Cool Atmosphere. Nice Views. Bad Customers

    Cons

    Lots of potential for growth.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. Great company, but inflexibility is the name of their game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - High Net Worth Representative
    Former Employee - High Net Worth Representative

    I worked at Fidelity Investments full-time (more than a year)

    Pros

    Great training program, friendly people, just like "office Space", unbelievable benefit package , insurance for all needs, and discounts on gym and pc, and other niceties

    Cons

    middling pay, bonuses unrelated to effort, leadership too limited to experience in-house

    Advice to ManagementAdvice

    Managers should take outside talent and move said talent strategically instead of keeping people in positions that do not suit their abilities. Too many experienced people from outside the firm (they claim to be trying to integrate outside opinions) are working in roles that are beneath them...my experience for sure; hence my leaving.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. Micromanagement reigns as employees are left to wither away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Representative in Merrimack, NH
    Former Employee - Financial Representative in Merrimack, NH

    I worked at Fidelity Investments full-time (more than a year)

    Pros

    They will hire you right out of college and pay you a decent salary with good benefits. The facilities are nice and some of your coworkers can be friendly. Training and L&D structure is quite good.

    Cons

    Incompetent management who are only around to spy on employees every waking moment of the day. They drill you with metrics and are quick to point out the negative aspects of your performance while glossing over any positive aspects. For example, you could be leading your team in trade accuracy yet they will berate you for the fact you take a few extra seconds in between calls to wrap things up. Your metrics suffer if you have to use the restroom when you aren't on a break (often times you go a 3 or 3.5-hour stretch without one). Your schedule is outside of your control and offers no room for any leeway (I would always have break and lunch at different times every single day of the week). If you work on a schedule where you have to work on weekends there is almost zero chance of you ever getting a Saturday or Sunday off. Many of your coworkers and managers are rude, narcissistic egoists who will do anything to get ahead. There is almost no room for upward mobility if you start in the call center - something made very clear early on. It's just an endless line of phone jobs, finding a spot where you aren't working on the phone is exceedingly rare. Despite the fact that it does pay well, reps are still underpaid for the amount of work they must do. Full traders are almost always sitting in a position where there are 20+ calls holding all day for the entire 10 hour shift. Soul-crushing monotony with zero work/life balance, this job will inevitably make you wish you would get in a fatal car accident on the way in to work.

    Advice to ManagementAdvice

    Show that you think the employees are more than disposable robots that you use to make yourself look better and to further your own careers. It is very obvious that managers care more about how they look than about seeing growth and success flourish in the people they manage. Allow employees to have the occasional weekend off - don't automatically make every weekend a blackout date for time off. Create more opportunity rather than just telling us right off the bat that there is almost no chance of us ever getting an off-the-phone job. Care about your employees, because right now you only care about yourselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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