Fidelity Investments Reviews in Utah

Updated July 24, 2014
Updated July 24, 2014
1,781 Reviews

3.7
1,781 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fidelity Investments Chairman and CEO Edward C. “Ned” Johnson, III
Edward C. “Ned” Johnson, III
750 Ratings

Review Highlights

Pros
  • GOOD work-life balance: very rarely expected to work overtime (in 149 reviews)

  • Being a privately held company has great benefits as well (in 185 reviews)


Cons
  • Work-life balance can be tough given OT expectations 55-65 hours per week (in 42 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 68 reviews)

More Highlights

72 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Pretty good place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Workplace Planning and Guidance I  in  Salt Lake City, UT
    Current Employee - Workplace Planning and Guidance I in Salt Lake City, UT

    I have been working at Fidelity Investments full-time for more than 5 years

    Pros

    Great benefits! Pretty flexible. Team environment. They do their best to make sure you are properly trained and alway put the customer first.

    Cons

    It's a phone job... Can get very monotonous, some of the management team has not done the job so they don't understand exactly.

    Advice to ManagementAdvice

    Try to be more flexible.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Excellent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - High Net Worth Service  in  Salt Lake City, UT
    Current Employee - High Net Worth Service in Salt Lake City, UT

    I have been working at Fidelity Investments full-time for more than 5 years

    Pros

    The company treats its employees very well. Growth potential is always there, if you have the right drive. Coworkers were mostly entertaining and a great resource for moving up in the company

    Cons

    Can be very repetitive. Some variance would be nice. Once you are in a role, it can feel like you get stuck. Expect to be in some roles that are incredibly busy and quite unfulfilling for a while, but you can move on from these lower roles if you really network

    Advice to ManagementAdvice

    Company is great, some people within it are a bit negative. and hard to work with

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at Fidelity Investments full-time for more than 3 years

    Pros

    Fidelity offers plenty of opportunities to grow, and rise in the ranks. Their benefits are one of the top reasons to stay at Fidelity. They really value their employees, and try to make sure they are being taken care of. Their pay is good, although not the best out there. They don't require you to work as many hours as other investments firms to make more money.

    Cons

    Fidelity has certain career paths are that almost set in stone. There isn't a whole lot of deviation from what they've outlined as the path you need to take to move upward. It would be good if management would recognize the efforts in other divisions, and reward those that are doing well with opportunities for advancement.
    You almost have to work quite a bit of overtime in order to stand out as a top performer. There is no 40-hour work weeks for the successful there. They do pay OT however, so the pay is nice if you have the time to work the extra hours.

    Advice to ManagementAdvice

    It would be good to add some hours for volunteer time that would be paid. Fidelity is big on community involvement, but they expect you to do that stuff on the weekends.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Representative  in  Salt Lake City, UT
    Former Employee - Financial Representative in Salt Lake City, UT

    I worked at Fidelity Investments full-time for more than a year

    Pros

    good benefits, they paid for lunch several times.

    Cons

    It's a call center!!!! If you think there's the slightest chance you wouldn't mind working in a call center, even if there are good benefits, think again! This. Job. Sucks.

    Advice to ManagementAdvice

    Quit and find a new job because you are the blind leading the blind, regurgitating the propaganda which you get from your supervisor to those who are below you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Good Morals -- Ok Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative  in  Salt Lake City, UT
    Current Employee - Financial Representative in Salt Lake City, UT

    I have been working at Fidelity Investments full-time for more than a year

    Pros

    One of the only financial firms in the industry with values.

    Cons

    The only way to get off the phones in SLC is to be at the company 10 years (or so)

    Advice to ManagementAdvice

    There is a reason you have high turnover, lower the workload

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Old processes, politics and a slave driving, unrelenting busy day will have you begging for mercy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative  in  Salt Lake City, UT
    Former Employee - Financial Services Representative in Salt Lake City, UT

    I worked at Fidelity Investments full-time for more than a year

    Pros

    education, series 7 and 63. Job made me realize what evil is and to quit and follow my dream

    Cons

    Everything else. If you decide to take the financial representative role, be prepared to give your life away. Call after call after call of nothing but angry abusive customers. Fidelity refuses to update their computers or programs, so you will be working with outdated processes with no support. If you like dealing with negativity all day, this is the job for you. Horrible job. Horrible!

    Advice to ManagementAdvice

    There is no work-life balance. Fidelity needs to change everything. How do they expect an employee to finish everything they ask when the calls are backed up the entire day?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Annuity Sales is a senior sales role at Fidelity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Annuity Sales Representative  in  Salt Lake City, UT
    Current Employee - Annuity Sales Representative in Salt Lake City, UT

    I have been working at Fidelity Investments full-time for more than 8 years

    Pros

    Pay is good. target is $107000, with most everyone hitting that or better. (Top end around 180k, but alot of OT required to hit that) Sales are geared towards the clients best interest. Everything is looked at through a very conservative planning lense. Team is small and solely based out of SLC (15 reps reporting to director) highly thought of role within company.

    Cons

    Work-life balance can be tough given OT expectations 55-65 hours per week. Given the high demand for role, employees are put under strong pressure for underperformance, though top reps are given great leeway.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fidelity is a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Solutions Representative  in  American Fork, UT
    Current Employee - Investment Solutions Representative in American Fork, UT

    I have been working at Fidelity Investments full-time for more than 5 years

    Pros

    Good potential for advancement. Pay is comparable to competitors.

    Cons

    Some limitations for career progression depending on location.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I'd work at McDonalds or D'Angelos over this place (and some current employees have according to their resumes)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative  in  Salt Lake City, UT
    Former Employee - Financial Services Representative in Salt Lake City, UT

    I worked at Fidelity Investments full-time for more than a year

    Pros

    It's impossible to get fired, but other than that there is not a single pro that comes to mind...how can there be pros when you have 7 long hours of customer service calls. It's literarily call after call from clients who are pissed off and only call in because they have a problem. Maybe flipping patties and making sandwiches isn't such a bad idea, huh?

    Cons

    The managers get paid to keep their reps in the call center aka prison. You do not want to do a life sentence at this place because you'll wake up in 20 years and still be taking 7 hours of phone calls and making 40k a year. There is no advancement at all! This job will not help you get your foot in the door to move through the company...it will get you in the door to move from phone center job to phone center job to phone center job aka lateral movement with new job titles and more annoying clients.
    This place hires photography majors, geology majors, heck even people without a college degree, so if you have a finance, accounting, or econ degree, look elsewhere if you want to start a real career in finance or any business field because this place is like a kindergarten for adults (why else are the walls painted mac n cheese orange, sun yellow, puke green?

    Advice to ManagementAdvice

    Hire iRobot to start creating call center reps because this job should be extinct by now.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Learned a lot, hate being on the phones.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative  in  American Fork, UT
    Current Employee - Financial Services Representative in American Fork, UT

    I have been working at Fidelity Investments full-time for more than a year

    Pros

    You get to learn about a lot of the rules in the industry. Pretty good training, and very extensive. They have flexible schedules and working 4 days a week at 10 hours a day is a perk.

    Cons

    Phone center with nearly no time to breathe between calls. Can get pretty tedious towards the end of a 10 hour shift.

    Advice to ManagementAdvice

    If you're wondering why employee turnover is so high, it's because you overwork and underpay compared to the industry.

    Recommends
    Neutral Outlook
    Approves of CEO

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