Fido

  www.fido.ca
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Fido Reviews in Canada

Updated July 2, 2014
Updated July 2, 2014
20 Reviews

3.0
20 Reviews
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Fadel Chbihna
2 Ratings

17 Employee Reviews Back to all reviews

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  1.  

    So far, so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    Pros

    They empower you to learn as much as possible about the business.

    Cons

    Pay is a bit low, but it could vary.

    Advice to ManagementAdvice

    Better training and applications to complete job duties.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    Pros

    Flexibilité . Good superviser

    Cons

    Great company . Great location in downtown

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    good work place most managers are great to work with, easy to balance work and home life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outbound Retention Deparmemt  in  Montreal, QC (Canada)
    Current Employee - Outbound Retention Deparmemt in Montreal, QC (Canada)

    Pros

    flexible work scheduled, good people to work with , managers are friendly and supportive

    Cons

    take to long to make change of policy to improve work place,

    Advice to ManagementAdvice

    execute change faster to improve employee work , a more fair system to promote employee

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    A job, not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Mississauga, ON (Canada)
    Current Employee - Sales Representative in Mississauga, ON (Canada)

    Pros

    -Decent Commission
    -Some Future Opportunities
    -Easy to Sell

    Cons

    -Not much to work for
    -Some products (like value packs) are told directly by management to be put on and tell customers that it was done automatically instead (if customer forgets to remove it, THEY end up paying for it on their bill) ... blatant disregard of trust!

    Advice to ManagementAdvice

    Increase pay of sales rep and provide more lucrative opportunities to benefit from. CMP calls are great measures but there is no bonus or incentive to hit target. You can't please everyone

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    it was a not bad experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    it applyed good environment for employee

    Cons

    but their business was getting bad

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Some great times and decent pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Toronto, ON (Canada)
    Former Employee - Sales Representative in Toronto, ON (Canada)

    Pros

    Decent commission (at least in 2011) which combined with the base pay makes for one of the best earning opportunities for a no-experience required "retail-type" job. Generally a fun environment to work.

    Cons

    Crazy customers, computer systems going down daily.

    Advice to ManagementAdvice

    Go back to the old commission structure! Reward your good reps. When I started commission was nearly double what it is now.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Okay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great health benefits
    Good place to adopt new skills
    Laid-back environment sometimes

    Cons

    Outdated technology that helps us activate phones. (Windows 98)
    Rude customers
    High communication barriers

  9.  

    Not worth it, but if you're 20 years and under... than go for Fido"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Calgary, AB (Canada)
    Current Employee - Sales Representative in Calgary, AB (Canada)

    Pros

    You get to improve your social skills since you are interacting face-to-face with customers all the time. Can be laid back sometimes, management is pretty chill. If you land this as a full-time job, the pay isn't really good either however I do notice people can move up pretty quick. From sales rep to assistant manager, to store manager, etc. Great health benefits and love the 50% off employee discount off plans.

    Cons

    TECHNICAL ISSUES:
    The computer software is extremely old, it's 2013 and they're using WINDOWS 98' for goodness sake. I work at an extremely busy location, so it gets annoying when our computer programs can't keep up with the fast pace. As a result, we get long line ups of frustrated customers just huffing and panting the entire time.

    Another thing related to our computers is that we must have the worst IT team ever. Nearly every weekend, AT LEAST 1-2 times in a month, our systems go down! This negatively impacts employee commission, especially on the busiest days of the week. Instead, we end up making $10 an hour for those 8 hour shifts. It's really ridiculous.

    PAY:
    Our commission rates have dropped significantly. I used to make $16-17 an hour, now it's about $12 an hour. Not worth it. Fido keeps throwing new deals, more frequently anyway and that may be the reason why our commission has decreased?

    Advice to ManagementAdvice

    FIX YOUR SYSTEMS!!! HIRE A NEW IT TEAM!!!

    Doesn't Recommend
    No opinion of CEO
  10.  

    Customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Montreal, QC (Canada)
    Former Employee - Customer Service Representative in Montreal, QC (Canada)

    Pros

    Good products offered
    Real concern for customers
    Flexibility in shifts
    Great for a first call center job
    Great coworkers

    Cons

    Poor management
    Arbitrary statistics that affect your pay
    Poor training
    No benefits and pay way below average
    Stressful work
    Working for an outsourcer brings less money & quality standards are lower

    Advice to ManagementAdvice

    Maybe some of the managers need to stop being robots and understand the position of their agents. At the call center I was working for the managers had no idea what our job was. Supervisors took care of everything and were stressed out beyond belief, which was then projected on us. Lots of quitting recently, especially agents that have been working there for a long while. I would blame upper management for that. I don't see things getting better unless the managers get off their power trip. Apart from that the job is really pleasant, especially if you're strong enough to distance yourself from the customers' anger when they become irate.

    Recommends
    Negative Outlook
  11.  

    alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative  in  Montreal, QC (Canada)
    Former Employee - Customer Services Representative in Montreal, QC (Canada)

    Pros

    -great training
    -awesome benefits (health/dental/vision...)
    -awesome pay
    -premium after 6pm
    -nice people/staff
    -sitting throughout shift rather than standing all day
    -located in the core of downtown (in my case)

    Cons

    -favoritism
    -unstable shifts (varies)
    -90 day probation period
    -not enough training in taking actual calls
    -they tell you to ask questions but when you do, they look annoyed or as if you are stupid
    -too many darn rules to follow during calls but also business policies
    -tools MUST be used or you can get fired (tools arent good by the way)
    -some team leaders act immature
    -once you make a mistake, they constantly supervise you after that
    -no lates/absences
    -you deal with customers that constantly want to negociate/or is upset
    -you gotta put that fake "smile" in your tone of voice
    -you just become emotionless...

    Advice to ManagementAdvice

    provide more training in terms of actually taking calls and dealing with different cases since no call if ever the same, dont expect to be perfect on every single call (especially for the newbies). there are employees that are working for years and still cant do things right which is why customers keep calling back.

    Doesn't Recommend
    Neutral Outlook

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