Fifth Third Reviews

Updated August 31, 2015
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3.1
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Fifth Third President, CEO, and Director; President and CEO, Fifth Third Bank Kevin T. Kabat
Kevin T. Kabat
113 Ratings

Pros
  • Work-life balance is easily attained when working at Fifth Third Bank (in 21 reviews)

  • good benefits and fair treatment (in 28 reviews)

Cons
  • New upper management in the Chicago area have a personal agenda (in 31 reviews)

  • Sales goals as a teller were the worst part (in 26 reviews)

More Pros and Cons

232 Employee Reviews

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  1. Good experience overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Underwriter in Cincinnati, OH
    Former Employee - Mortgage Underwriter in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fifth Third full-time (More than 3 years)

    Pros

    If working at corporate (in Madisonville), its a great community of people to work with. Ample opportunity to be promoted within.

    Cons

    Management changes hands often and the management/team structure changes often as well. Underwriters are frequently left to put out fires and pick up dropped balls (deficits from loan origination through processing). Underwriters are touching the files far too many times to be as productive as they should be. This makes for long days, long hours, delayed closings, unhappy customers and frustrated employees.

    Advice to Management

    Listen to the folks on the floor. Seems that management likes to try various college text book management techniques (even hiring outside companies to implement management structure) rather than listening to the people actually doing the work day in and day out. There is real value in their concerns and their ideas. Tokens of appreciation for the fulfillment staff (not just the sales staff) would greatly help with morale.


  2. Helpful (1)

    Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Cincinnati, OH
    Former Employee - Manager in Cincinnati, OH
    No opinion of CEO

    I worked at Fifth Third full-time (More than 10 years)

    Pros

    Bank on site; free parking downtown on nights and weekends; bank holidays; good benefits

    Cons

    poor technology; ever-changing leadership; lack of support resources for IT, legal, etc.

    Advice to Management

    Listen to employees who are working the front lines to look for process improvement opportunities; also work harder to insure the core values you profess are really your core values; seems to be some inconsistencies with that.


  3. Must Have Great Work/Life Balance Skills!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker I in Columbus, OH
    Current Employee - Personal Banker I in Columbus, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Rewarding when you've made a difference with a customer financially.

    Cons

    job requires you to "wear a lot of hats" and sometimes it can be overbearing.


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  5. Lien Release / Mortage

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maineville, OH
    Former Employee - Anonymous Employee in Maineville, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fifth Third (More than a year)

    Pros

    Friendly, caring, compassionate employees and supervisors.

    Cons

    Distance and traffic were sometimes difficult.

    Advice to Management

    N/A


  6. Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker II in Columbus, OH
    Current Employee - Personal Banker II in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fifth Third full-time (More than 5 years)

    Pros

    The people and culture. Good hours and management is flexible with schedule. Team environment. If you work hard and make good connections upward mobility is definitely in your future.

    Cons

    Lengthy training. Have to know the right people to advance. It is difficult to move up if you are in a low performing branch. Need to always make goal to be noticed


  7. Strategic thinkers in a slow moving environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fifth Third full-time (More than a year)

    Pros

    I worked in the Madisonville Office in IT. Great benefits. Plenty of time off. Upper management are strategic thinkers. Great in-house designers, developers, and testers. Some business partners were open minded and trusted internal recommendations.

    Cons

    Limited office space and slow to upgrade hardware. Ran 99.9% on Microsoft and getting new software approval required months approvals. Mostly partnered with offshore development firms instead of domestic development talent.

    Advice to Management

    Get some Macs and know how to support them. Reevaluate salary range for job titles.


  8. Helpful (3)

    Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Dayton, OH
    Former Employee - Personal Banker in Dayton, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fifth Third full-time (More than a year)

    Pros

    I enjoyed working for the company. Had a great work life balance, which means there is rarely required overtime. I worked in a branch so hours were great 830-5. If you a great co-workers in your branch as well as a great Financial Center Manager you will have an awesome experience,

    Cons

    Stop turning banking into an actual sales team. There were times when we were calling the same customers every week for cal nights. There were numerous times where a customer stated they were called just two weeks prior or in the same day. Sometimes it felt like your on a scavenger hunt for business., especially if you were in a slower branch. In other words, you felt like a telemarketer at times, and others your may feel like a car salesmen.

    Advice to Management

    Stop treating banking like a car dealership. Customers want to see the value in products, not pushed on products because they want to hit a goal.


  9. Helpful (3)

    Middle of the road

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Cincinnati, OH
    Current Employee - Operations in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Fifth Third full-time (More than 5 years)

    Pros

    Great company to gain work experience and exposure to industry as a whole.

    Cons

    Limited opportunities for growth with little/no employee development. Compensation tends to trend well below median range for most positions. There are opportunities to supplement with incentives but these can be hard to achieve consistently without compromising yourself.

    Advice to Management

    Opportunity exists to create better employee engagement & investment in career development. There are many long-term employees who've been pigeon-holed and not appropriately built-up, many are overlooked for their hard work while their managers & supervisors continue to receive multiple recognitions & Horizon Awards.


  10. Helpful (1)

    Typical Cincinnati company- lots of work for little pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Funds Transfer Risk Specialist in Cincinnati, OH
    Former Employee - Global Funds Transfer Risk Specialist in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fifth Third full-time (More than 3 years)

    Pros

    Good benefits, although probably not for much longer Good coworkers generally

    Cons

    Very demanding jobs with high risk Very little opportunity for advancement Managers are almost always external hires and seems to be a revolving door For some reason bad employees just hung around End of year review- impossible to get a 5/5, even if deserved

    Advice to Management

    Management really does a pretty good job of investing in employees, but then underutilizes them. It was frustrating to work for a company who was willing to pay for my college tuition, but then not provide any further advancement.


  11. Lead Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Project Manager in Cincinnati, OH
    Current Employee - Lead Project Manager in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fifth Third full-time

    Pros

    Competitive starting salary, typical benefits for the area, very good employee culture.

    Cons

    Get use to your starting salary, without a promotion or change in job title, you are locked in. You receive next to nothing for annual raises. Average is 1%. They just reduced benefits. They pulled a shell game of increasing the 401K matching from 6% to 7% to distract from the fact they eliminated project sharing. They tried to sell it as better for the employees. A quick math exercise clearly shows the extra 1% match does not come close to the lost profit sharing contribution. They also reduced the "benefit dollars" contribution from 4% of your salary to 3%.

    Advice to Management

    Overall Fifth Third is a very good place to work. They do not value the role of project manager. The CIO has made it clear he thinks PMP certifications is a scam by PMI. Even though there is a next level up from Lead on the HR hierarchy, the CIO does not believe it is a role PM's should be promoted to or a rate of pay we should receive. Effectively if you are a Lead PM you have no carrier path unless you change job titles. The PM also does not own the project. The IT BA manager does.



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