Financial Ombudsman Service

www.financial-ombudsman.org.uk
Engaged Employer

Financial Ombudsman Service Reviews

Updated August 20, 2015
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2.8
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Recommend to a friend
Approve of CEO
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Caroline Wayman
13 Ratings

42 Employee Reviews

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  1. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England (UK)
    Current Employee - Adjudicator in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Financial Ombudsman Service full-time (More than 5 years)

    Pros

    Good pension and benefits, flexible working, good values, not for profit, lovely people, leadership team that cares, good staff liaison with a focus on trying to be a better employer (has constantly improved over the seven years I've been here), a focus on being an inclusive employer, free gym, good value cafes, recently moved to newly refurbished offices. The best place I've worked, allowing a good work life balance.

    Cons

    Very competitive for promotions once you get to a certain level (but good opportunities, both sideways and up). Internal recruitment heavily focussed on interviews, which doesn't suit some people.

    Advice to Management

    Develop a more rounded internal recruitment process, to ensure the best people get the jobs, rather than the people who are best at selling themselves in an interview setting. Some great people languish in roles (or leave) because they struggle to stand out in the internal recruitment process.


  2. Helpful (2)

    Great, if you're looking for an easy life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Financial Ombudsman Service full-time

    Pros

    Easy to have a good work life balance, if your face fits you'll do well. Decent training and support for complaint handlers. For anyone who is of average ambitions it's a good place to work, equally if you're older and looking to take your foot off the pedal a little. Impossible to lose your job, even as a consistent under performer (if that's what you're looking for)

    Cons

    A bit cliquey, senior management is a bit of a boys club (despite having a female chief exec to appear otherwise). Like any public sector/non-profit organisation it is slow moving, decisions don't get made quickly, too many cooks. Impossible to get rid of dead weight, HR department has no teeth, too many under performers being allowed to thrive is damaging to the overall work ethic. Pointless bonuses

    Advice to Management

    Good luck


  3. financial adjudicator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Financial Ombudsman Service full-time

    Pros

    friendly good food good location

    Cons

    low pay, limited progression options

    Advice to Management

    pay staff better


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Team manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in London, England (UK)
    Current Employee - Team Manager in London, England (UK)
    Recommends
    Neutral Outlook

    I have been working at Financial Ombudsman Service full-time (More than 3 years)

    Pros

    Varied job where the organisation car about the people they employ. Really good overall package. Constant development

    Cons

    Having to be reactive to market forces

    Advice to Management

    Try to be more proactive and consistent in planning.


  6. Lead adjudicator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Adjudicator in London, England (UK)
    Current Employee - Lead Adjudicator in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Financial Ombudsman Service full-time (More than 5 years)

    Pros

    Flexible, good working hours, laid back culture, benefits and pension, good location in docklands, good interaction with senior managers. Fair salary.

    Cons

    Limited chance of progression and work can be very repetitive. Some personnel favoured, lack of direction and very reactive, firm not brave to embrace new challenges in a fast paced world

    Advice to Management

    Be braver


  7. General review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Financial Ombudsman Service full-time (More than a year)

    Pros

    Stable, good culture and work-life balance. People are always willing to help

    Cons

    Slow-paced, bureaucratic and limited resources. Hard to view a strong career development as the compensation is less than private industry

    Advice to Management

    Reduce reliance on contractors and provide more incentive to stay. If compensation is not increased, good talent will view their careers elsewhere. Reduce unnecessary red tape and speed up decision making


  8. Ideal for graduates or mature employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England (UK)
    Current Employee - Adjudicator in London, England (UK)

    I have been working at Financial Ombudsman Service full-time (More than 3 years)

    Pros

    Great for developing customer service skills and knowledge of financial products. The work-life balance and benefits are quite good.

    Cons

    There are a lack of promotion opportunities which is based on who you know rather than the quality of one's work.


  9. adjudicator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexibility of the job is an advantage

    Cons

    Poor working conditions, need to be improved

    Advice to Management

    Improve on work conditions


  10. good place to work at

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England (UK)
    Current Employee - Adjudicator in London, England (UK)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service (More than a year)

    Pros

    Good benefits and flexible time

    Cons

    The salary could be more competitive

    Advice to Management

    I think they could listen better to staff on the ground


  11. Adjudicator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England (UK)
    Current Employee - Adjudicator in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at Financial Ombudsman Service full-time (More than a year)

    Pros

    Good work benefits. Enjoyable working atmosphere. Well looked after.

    Cons

    Limited career development. Salary not the greatest.

    Advice to Management

    Increase salaries.



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