Fireman's Fund Insurance

  www.firemansfund.com
  www.firemansfund.com

Fireman's Fund Insurance Reviews in Dallas-Fort Worth, TX

Updated September 11, 2014
Updated September 11, 2014
201 Reviews
2.4
201 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fireman's Fund Insurance President and CEO Andrew Torrance
Andrew Torrance
37 Ratings

Review Highlights

Pros
  • Dept supports work-life balance and supports process improvement as well as best-practice sharing (in 18 reviews)

  • Good benefits, used to have a strong sense of togetherness in our department (in 12 reviews)


Cons
  • Little work/life balance-expectation that you be available to CA timed meetings so work much more hours than paid for (in 16 reviews)

  • The entire senior management at FFIC leaving and being replaced over the last 2-3 years (in 22 reviews)

More Highlights

5 Employee Reviews Back to all reviews

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  1.  

    Company with a great history of helping firemen continues helping firemen in communities all over the USA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Processing in Dallas, TX
    Former Employee - Processing in Dallas, TX

    I worked at Fireman's Fund Insurance full-time (more than 10 years)

    Pros

    Flexible work schedule, generous time off, great people to work with

    Cons

    Old systems equal slower production of work; slow to embrace new technology to make it easier for the policyholder to do business with the company

    Advice to ManagementAdvice

    Listen to the field employees and don't take so long to make requested changes especially when it means making things easier for the policyholder

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Fireman's Fund was a wonderful company to work for, I enjoyed the company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Associate in Dallas, TX
    Former Employee - Financial Service Associate in Dallas, TX

    I worked at Fireman's Fund Insurance full-time (more than 3 years)

    Pros

    Good to employees, good benefits

    Cons

    My only downside was that I got Laid-off

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Overall a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    I worked at Fireman's Fund Insurance full-time (more than 10 years)

    Pros

    Great co-workers, generous time off, flexible work schedules, generous 401K match

    Cons

    Outdated systems; too many systems required to complete work assignments. Need to cut expenses led to huge layoffs and office closures resulting in decades of lost experience.

    Advice to ManagementAdvice

    Update systems

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Less then Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Fireman's Fund Insurance

    Pros

    Good hours, Flexible schedule, nice group of people to work with. Lots of vacation. Decent Medical and Vision coverage, good location downtown.

    Cons

    Lack of training and career growth. Lack of feed back from management from 1st line manager all the way to upper management. So many change's going on with in the company you don't know left from right. Management's "open book" policy is a joke. Has the potential to be a great company that will be in business for another 100 years but needs to wipe management clean and start from scratch. 3 CEO's in 4 years. Company can't seem to find a direction to head and stick with it.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    overall okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX

    I have been working at Fireman's Fund Insurance

    Pros

    insurance, coworkers, flexibility to work schedule and the benefits

    Cons

    management doesnt have any knowledge of how how to do their jobs. I feel like grown people are treated like students

    Advice to ManagementAdvice

    get new management!!!!

    Doesn't Recommend
    No opinion of CEO

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