Fireman's Fund Insurance

  www.firemansfund.com
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Fireman's Fund Insurance Reviews in Novato, CA

Updated July 9, 2014
Updated July 9, 2014
234 Reviews

2.8
234 Reviews
Rating Trends

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Fireman's Fund Insurance President and CEO Andrew Torrance
Andrew Torrance
19 Ratings

Review Highlights

Pros
  • The work-life balance is openly discussed and promoted (in 14 reviews)

  • Good benefits, used to have a strong sense of togetherness in our department (in 13 reviews)


Cons
  • Little work/life balance-expectation that you be available to CA timed meetings so work much more hours than paid for (in 15 reviews)

  • company has changed senior management 7 times in 10 years (in 17 reviews)

More Highlights

70 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Easy place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Novato, CA
    Current Employee - Manager in Novato, CA

    Pros

    Nice campus with good workout facilities

    Cons

    Very weak senior and middle management.

    Advice to ManagementAdvice

    Listen to your people rather than outside consultants and stop changing your your long term strategy every few years.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    On the road to nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster  in  Novato, CA
    Current Employee - Claims Adjuster in Novato, CA

    Pros

    Telecommuniting, Heritage Program, some truly good human beings in the trenches, good 401k match

    Cons

    No upward mobility- constant middle and upper managment turnover with accompanying change of focus/direction. But hey all those folks who have worked here for 5 minutes know WAY more than the rest of the staff Health benefits poor post Affordable Care Act.

    Advice to ManagementAdvice

    If you want to be an expert provider listen to the experts.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    Disaster NEVER WORK HERE. RUN!!! DO NOT WALK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Novato, CA
    Former Employee - Director in Novato, CA

    Pros

    I have to tell you, there are absolutely no positive aspects of working for this company. They are dishonest. They will slander you after you leave. I am an honest hardworking person who has been a very successful executive in this industry for more than 2 Decades. DO NOT WORK FOR THIS COMPANY.

    Cons

    They are dishonest. They slander their employees. They lie to the Department of Insurance. They lie to their clients. They lie to their employees. There is nothing redeeming about this organization whatsoever.

    Advice to ManagementAdvice

    get some scruples. get some integrity. Stop slandering ex-employees. Stop lying.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Horrible working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Novato, CA
    Former Employee - Anonymous in Novato, CA

    Pros

    It was a paycheck. Some benefits were the food court served descent food and the grounds were nice and quite large for walks. You also had a 37.5 hour work week compared to 40 plus.

    Cons

    Terrible upper management who only looked out for themselves. Little to no room for advancement. Corporate infrastructure was old and not up to date. Typical large corporate environment. Upper management doesn't know or care who you are.

    Advice to ManagementAdvice

    Invest in upgrading corporate infrastructure. Focus on keeping productive and knowledgeable employees and rewarding them to minimize turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Vendors Have Rendered The IT System Endangered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Java/IT Solutions Engineer  in  Novato, CA
    Former Employee - Java/IT Solutions Engineer in Novato, CA

    Pros

    20 vacation days a year.
    Big cafeteria with food cooked to order.

    Cons

    A Public Service Announcement

    Expected a development job within the IT department, but I found IT to be managing vendors and integration between the vendors. Integration was just XSLT transforms. Was there for close to a month and didn't type a single line of code except for the interview coding test. I don't get it. People in the team also came in with the same expectations.

    Don't say I didn't warn you.

    Technology used are really outdated.

    Advice to ManagementAdvice

    With each vendor adds a new layer of complexity to the entire system and requires integration and maintenance which probably outweighs the cost benefits of going with vendors.

    Get a good tools team/department to deal with internal software tools...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    At the Fund

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Counsel  in  Novato, CA
    Former Employee - Senior Counsel in Novato, CA

    Pros

    Very low key professional work place.

    Cons

    As a company FFIC runs hard to stand still.

    Advice to ManagementAdvice

    Consider outsourcing senior management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    The longer you stay, the worse it gets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  Novato, CA
    Current Employee - Marketing in Novato, CA

    Pros

    The donations to the fire service are the best thing about the company.
    Beautiful campus with a gym, outdoor lake and a cafeteria.
    Bonuses are generally paid based on performance.

    Cons

    If you are a longer tenured employee, your salary is probably well below market.
    Employees are moved into manager roles based on their ability to "sell" themselves rather than based on skills, knowledge or ability to lead. Managers are not held to any rules of conduct and HR protects them rather than providing them training and skills for appropriate leadership development. With the recent leadership turnover, there is a new pony show going on for the managers (and a few employees) to "display" their importance.

    Poor technology, redundant procedures and lack of delegation fuel a lack of efficiency throughout the department.

    Advice to ManagementAdvice

    Don't be fooled by the show offs.
    Listen to the rank-and-file employees.
    Invest in technology.
    Invest in employee development.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Company that is on a slow march to extinction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senor Department Manager - Underwriting  in  Novato, CA
    Former Employee - Senor Department Manager - Underwriting in Novato, CA

    Pros

    Fair Benefits
    Vacation and other benefits
    Dress code
    Facility

    Cons

    Poor management
    No solid direction or product offering to the marketplace.
    Un Happy Agency plant
    Poor Information Technology
    Poor financial basis for future
    Unstable top leadership
    Outsourcing key capabilities without quality control
    Disrespect for employees and suppliers
    Unhappy customer base

    Advice to ManagementAdvice

    None, management has not responded to employee survey recommendations to improve moral for past 8 years. No chance to change things now.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    My life at Firemans Fund

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst Specialist  in  Novato, CA
    Current Employee - Senior Business Analyst Specialist in Novato, CA

    Pros

    Benefits are above average. Future seems optimist. Direct manager is exceptional.

    Cons

    Understaffed. Many senior staff have left voluntarily or through layoffs, causing staffing morale issues.

    Advice to ManagementAdvice

    Read and adopt "Leaders Eat Last"

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    My experience at Fireman's Fund has been challenging due to changes in direction and strategy over the last 5 yers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director, Operations  in  Novato, CA
    Current Employee - Director, Operations in Novato, CA

    Pros

    Clearly defined vision and strategy. Family focused and dedicated to quality of life outside of work.

    Cons

    Frequent organizational change. Lack of investment in mangement development and career pathing.

    Advice to ManagementAdvice

    Align on core values related to people development and company culture. Remain committed to the target operating model and reinforce it through consistent application.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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