Fireman's Fund Insurance

www.firemansfund.com
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Fireman's Fund Insurance Reviews

Updated March 2, 2015
Updated March 2, 2015
216 Reviews
2.5
216 Reviews
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Fireman's Fund Insurance President and CEO Andrew Torrance
Andrew Torrance
44 Ratings

Review Highlights

Pros
  • Dept supports work-life balance and supports process improvement as well as best-practice sharing (in 18 reviews)

  • Good benefits, used to have a strong sense of togetherness in our department (in 12 reviews)


Cons
  • Little work/life balance-expectation that you be available to CA timed meetings so work much more hours than paid for (in 16 reviews)

  • The entire senior management at FFIC leaving and being replaced over the last 2-3 years (in 22 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    A lot of change here pretty much on a consistent basis.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fireman's Fund Insurance full-time (more than 5 years)

    Pros

    Great People, location and benefits.

    Cons

    Too much transition and change. No communication between departments to streamline processes.

    Doesn't Recommend
    Negative Outlook
  2.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Chicago, IL
    Current Employee - Claims Adjuster in Chicago, IL

    I have been working at Fireman's Fund Insurance full-time (more than a year)

    Pros

    Good benefits, excellent facilities and market leader in certain areas. Many opportunities to develop skills and grow and expand career potential

    Cons

    below market pay, frequent turnover.

    Recommends
    Neutral Outlook
  3. 1 person found this helpful  

    FFIC has been good to me and will soon be no more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Novato, CA
    Current Employee - Senior Business Analyst in Novato, CA

    I have been working at Fireman's Fund Insurance full-time (more than 10 years)

    Pros

    Marin location is great
    Good people to work with and a lot of longevity
    Lots of opportunities to do different jobs without leaving the company

    Cons

    Benefits keep getting cut
    A new CEO every time you turn around
    A new manager every time you turn around
    Opportunities for advancement not good

    Advice to ManagementAdvice

    Quit doing the same thing over and over expecting a different result. Which is what they have been doing, hence the demise of FFIC :(

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Auto adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Saint Louis, MO
    Current Employee - Claims Adjuster in Saint Louis, MO

    I have been working at Fireman's Fund Insurance

    Pros

    Work life balances, ease of getting time off, some great co worker's

    Cons

    Lack of communication, some of the supervisors are very unprofessional, they totally ignore the contract ie. policy the insured signed all to make a complaining customer happy. They basically give away the entire ship

    Advice to ManagementAdvice

    Yes NPS is important however the agent is not our only customer, they will not move the insured to another carrier just because we stuck with the policy. I understand some exceptions but we pay way too many claims that should not be covered and the payout on some is ridiculous all just to keep an agent happy. Listen to your employees many of them know what they are talking about, we deal with customers first hand you all just come in when one can't get their way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    FFIC officially ends in April

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Fireman's Fund Insurance full-time (more than 10 years)

    Pros

    What the point when the Co. is technically already gone, and with the Personal Insurance sale to ACE in April, officially no more?

    Cons

    Again, not much point other than to share a prior reviewer's comments about going to companies who hired a large number of former FFIC Sr. Mgmt. QBE is the most notable with some of the worst empty shirts now ensconced. That group shares a great deal of the blame for the incompetance which supported the downfall. They went to another company that can't fall much further, so they will take credit for whatever improvement is seen, or sidestep blame as the company was already failing. QBE deserves what they get if their own Sr. mgmt couldn't perceive they who/what they were hiring. Those staying with AGCS, it's going to be as it was when those same management folks were here at FFIC as Inland mgmt. They are poorly educated street thugs who have self promoted and protected each other into these top US positions and will treat everyone from FFIC as if they were poor cousins, it's already started and will be just more of the same that's been going on for the last 15yrs. You would be much better off leaving and finding a better company to work for. It's now obvious that Andrew Torrance was brought in only to arrange the sale.

    Advice to ManagementAdvice

    Stop punishing those who are passionate and speak up to state what's not working, those are the folks to listen to and to promote in order to improve. Sr. Mgmt should be forced to spend time with the folks doing the actual work as well as line supervisors so they can see/hear for themselves what is working and what isn't/why. They might also see that 1/2 the people they have put into AVP/VP positions are clueless and just trying to hold on to what they have.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Great company gone bad

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Claims and Risk Services in Orlando, FL
    Former Employee - Claims and Risk Services in Orlando, FL

    I worked at Fireman's Fund Insurance full-time (more than 10 years)

    Pros

    Great place to work up until about 2007.

    Cons

    When the business struggled, waves of incompetent leaders with no business sense decided to blame the employees for their failings. A hostile culture was created with meaningless propaganda and slogans as a distraction while the company went into a death spiral.

    Advice to ManagementAdvice

    If you were in senior leadership between 2007 and 2013 you are personally responsible for the death of this company. Employees looking for new work would be well advised to avoid the companies that where you have sought refuge.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    2 of the best yet worst years of my long career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Vice President & Uw Manager Coml Programs in Kansas City, KS
    Former Employee - Assistant Vice President & Uw Manager Coml Programs in Kansas City, KS

    I worked at Fireman's Fund Insurance full-time (more than a year)

    Pros

    The employees at the branches. Many were long term, very committed, life long partners in some cases. The FFIC name was always impressive up until 5 years ago.

    Cons

    Mind numbing constant reorganizations within Commercial Insurance.
    The death of Specialty Div, Interstate
    Specialty UW's and UW Mgrs reporting to ridiculous Commercial Lines UW Execs who never focused on the right things such as writing more profitable business but instead enjoyed commanding too many to count all UW Mgr meetings that accomplised nothing...NOTHING...

    Advice to ManagementAdvice

    Too late and wouldn't ever do any good anyway. They tried to pretend they were listening to front line people but they didn't, they couldn't, they were puppets for the horrid Allianz who even practically forced a ransom of 1 billion dollars paid to Allianz from poor FFIC coffers. Sad and such an embarrassment overall.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Run while you can!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fireman's Fund Insurance full-time (more than a year)

    Pros

    I seriously can't think of any...

    Cons

    This company is full of bullying, finger pointing, incompetent, and aging management team. I've been in the IT industry for 10+ years working from eCommerce to Health Insurance, and I have never ever worked for such a bad company. Like my title says, run while you can, cause I'm about to!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Sad memorial to failed leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Novato, CA
    Current Employee - Senior Project Manager in Novato, CA

    I have been working at Fireman's Fund Insurance

    Pros

    Well-intentioned people working very hard.Trying to overcome 25 years of stagnation of business practices (yeah, they did a Cobol compiler UPGRADE last year...). Very generous benefits. Nice campus.

    Cons

    23 years of not being terribly efficient, effective, nor innovative have taken their toll. The longest term staff managed to survive by hunkering down and avoiding the revolving door of management initiatives. The parent company is now done pounding sand down the proverbial rat-hole, so significant downsizing to cheaper, mid-west sites is on the horizon.

    Advice to ManagementAdvice

    Bit late for that, no?

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great benefits but horrible work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fireman's Fund Insurance full-time (more than a year)

    Pros

    Good pay, benefits are competitive, generous 401K

    Cons

    Work life balance is poor , management only cares about results only rather than their employees.

    Advice to ManagementAdvice

    Blow fish

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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