Fireman's Fund Insurance

  www.firemansfund.com
  www.firemansfund.com
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Fireman's Fund Insurance Reviews

Updated September 17, 2014
Updated September 17, 2014
181 Reviews
2.8
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fireman's Fund Insurance President and CEO Andrew Torrance
Andrew Torrance
22 Ratings

Review Highlights

Pros
  • The work-life balance is openly discussed and promoted (in 14 reviews)

  • Good benefits, used to have a strong sense of togetherness in our department (in 13 reviews)


Cons
  • Little work/life balance-expectation that you be available to CA timed meetings so work much more hours than paid for (in 15 reviews)

  • company has changed senior management 7 times in 10 years (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    From tech to Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Management  in  Novato, CA
    Current Employee - IT Management in Novato, CA

    I have been working at Fireman's Fund Insurance full-time for more than 8 years

    Pros

    Beautiful Novato campus and great people to work with. Unique insurance products offering and an incredibly talented Claims organization. A subsidiary of financially sounds global Insurance giant (Allianz)

    Cons

    Conservative slow pace company with high frequency of senior management turnover. The ever changing strategy impacted the company's performance in the last 6 years. The current and past CEO have been able to maintain the same strategy and the results are improving.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fireman's Fund Insurance as a contractor for more than 3 years

    Pros

    One of the oldest employers in Marin County (25+ years), they know how to find and recruit great talent; Brilliant and kind people. People in the trenches; multimedia, field relations, community relations, facilities, even in the mail room, they want to be included and genuinely want to help you succeed. It's a small enough organization where people get to know each other and genuinely care about one another. First time in a long time I've built a community in my work force.

    Cons

    Those same amazing people that are hired are not developed to grow. They are not encouraged to challenge themselves or the organization as a whole. Management seems to be more concerned with making their numbers and sadly what they forget is that without the inclusion of the people that do the work, those numbers will continue to fall and ultimately fade away.

    Advice to ManagementAdvice

    Get out of your offices and WALK the floors! Get to know your employees and really connect with them and see what they have to offer. Develop your people! Find out what matters to them. The foundation of this company was built on community and support. It won't grow successfully if those values aren't cultivated every day.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Company with a great history of helping firemen continues helping firemen in communities all over the USA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Processing  in  Dallas, TX
    Former Employee - Processing in Dallas, TX

    I worked at Fireman's Fund Insurance full-time for more than 10 years

    Pros

    Flexible work schedule, generous time off, great people to work with

    Cons

    Old systems equal slower production of work; slow to embrace new technology to make it easier for the policyholder to do business with the company

    Advice to ManagementAdvice

    Listen to the field employees and don't take so long to make requested changes especially when it means making things easier for the policyholder

    Recommends
    No opinion of CEO
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  5.  

    Moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter
    Current Employee - Underwriter

    I have been working at Fireman's Fund Insurance full-time for more than a year

    Pros

    Specialized training, open environment, fast promotion, salary

    Cons

    Out dated systems, bureaucratic,

    Advice to ManagementAdvice

    Listen to customers and employees

    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Terrible Management of a once Highly Regarded Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Fireman's Fund Insurance full-time for more than a year

    Pros

    By and large the people are exceptionally nice except for those in senior management.

    Cons

    Senior management is without a doubt a motley crew of leadership rejects (Specialty lines. They care only about themselves (career paths) and couldn't care less about their employees, producers or policyholders. They all have MBAs as if that means something. They can't manage, can't grow the company, can't inspire employees. The only they can do with regularity is have a reorg every two years. They also turn a blind eye to abusive execs--who only hurt the company.

    Advice to ManagementAdvice

    Being a successful brand means knowing how to deliver on your promises to ALL your stakeholders. Get a clue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative  in  Golden Valley, MN
    Current Employee - Account Representative in Golden Valley, MN

    I have been working at Fireman's Fund Insurance full-time for more than 3 years

    Pros

    Benefits
    401k match
    Paid holidays off
    Vacation time
    Great co-workers
    On-site fitness center
    Flexible work time
    Work/life balance

    Cons

    Not being able to work remotely when needed
    Hard to move up
    CEO turnover rate

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Where I work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Chicago, IL
    Current Employee - Analyst in Chicago, IL

    I have been working at Fireman's Fund Insurance full-time for more than a year

    Pros

    Professional and friendly environment. Good company culture.

    Cons

    Their are multiple problems which is causing the company to lose business. People only talk about fixing them, nothing ever changes.

    Advice to ManagementAdvice

    Although throwing money at something doesn't always work. Many of these problems will require significant capital investments to fix.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Contracting Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contract Specialist  in  Novato, CA
    Current Employee - Contract Specialist in Novato, CA

    I have been working at Fireman's Fund Insurance as a contractor for less than a year

    Pros

    it was close to home

    Cons

    Too many chiefs and not enough real workers.

    Advice to ManagementAdvice

    Management in this group is a joke should be let go and replaced with real managers

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Big, bureaucratic organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fireman's Fund Insurance full-time for more than a year

    Pros

    Time off and benefits generally good

    Cons

    Hypocritical about work life balance. They say they care and then reward people who work RIDICULOUS hours. Most everything is outsourced so there is just a skeleton staff left in the U.S. When I was there (2006) they had just instituted yet another absurd performance measurement system where there were public ranking for each member of each team. The whole thing was ridiculous and everyone just rated each other 99%. It's that kind of management that makes a job not worth the pay.

    Advice to ManagementAdvice

    Give some actual power to small groups to actually build something or get something done. The experience there is being a very small, demeaned cog in a big stupid wheel.

    Doesn't Recommend
  11. 1 person found this helpful  

    Life of the worker bee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Packaging Engineer
    Former Employee - Software Packaging Engineer

    I worked at Fireman's Fund Insurance as a contractor for more than 8 years

    Pros

    I love working with the people, and I've loved all the jobs I've held

    Cons

    Executive salaries are inflated, while worker salaries are depressed. FFIC is passionate about off-shoring and outsourcing it's work. And because of numerous past mistakes, anything that smacks of development is kept on a short leash. My personal feeling was that the executives saw me as a disposable commodity.

    Advice to ManagementAdvice

    If you care about the company, I'd max top salaries at 50 times the average salary. That includes contractors and off-shore salaries. This in turn would encourage reinstating benefits and and worker salaries. This approach attracts fewer egos which in turn reduces the number, size and costs of mistakes. You'll also have increased worker loyalty. FFIC has suffered multiple times from discounting the need to take care of its workers and has already lost the best and brightest by failing to respect and take care of the workers.

    I don't know about the legal side, but I personally would strive to reduce executive salaries by 10% per year to rebalance wages without causing an exodus of executive talent. But with that said, FFIC is top heavy anyway.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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