Fireman's Fund Insurance

  www.firemansfund.com
  www.firemansfund.com

Fireman's Fund Insurance Reviews

Updated October 17, 2014
Updated October 17, 2014
187 Reviews
2.6
187 Reviews
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Fireman's Fund Insurance President and CEO Andrew Torrance
Andrew Torrance
28 Ratings

Review Highlights

Pros
  • Dept supports work-life balance and supports process improvement as well as best-practice sharing (in 16 reviews)

  • Good benefits, used to have a strong sense of togetherness in our department (in 13 reviews)


Cons
  • Little work/life balance-expectation that you be available to CA timed meetings so work much more hours than paid for (in 16 reviews)

  • company has changed senior management 7 times in 10 years (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Vendors Have Rendered The IT System Endangered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Java/IT Solutions Engineer in Novato, CA
    Former Employee - Java/IT Solutions Engineer in Novato, CA

    I worked at Fireman's Fund Insurance full-time (less than an year)

    Pros

    20 vacation days a year.
    Big cafeteria with food cooked to order.

    Cons

    A Public Service Announcement

    Expected a development job within the IT department, but I found IT to be managing vendors and integration between the vendors. Integration was just XSLT transforms. Was there for close to a month and didn't type a single line of code except for the interview coding test. I don't get it. People in the team also came in with the same expectations.

    Don't say I didn't warn you.

    Technology used are really outdated.

    Advice to ManagementAdvice

    With each vendor adds a new layer of complexity to the entire system and requires integration and maintenance which probably outweighs the cost benefits of going with vendors.

    Get a good tools team/department to deal with internal software tools...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    The longer you stay, the worse it gets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Novato, CA
    Current Employee - Marketing in Novato, CA

    I have been working at Fireman's Fund Insurance full-time (more than 10 years)

    Pros

    The donations to the fire service are the best thing about the company.
    Beautiful campus with a gym, outdoor lake and a cafeteria.
    Bonuses are generally paid based on performance.

    Cons

    If you are a longer tenured employee, your salary is probably well below market.
    Employees are moved into manager roles based on their ability to "sell" themselves rather than based on skills, knowledge or ability to lead. Managers are not held to any rules of conduct and HR protects them rather than providing them training and skills for appropriate leadership development. With the recent leadership turnover, there is a new pony show going on for the managers (and a few employees) to "display" their importance.

    Poor technology, redundant procedures and lack of delegation fuel a lack of efficiency throughout the department.

    Advice to ManagementAdvice

    Don't be fooled by the show offs.
    Listen to the rank-and-file employees.
    Invest in technology.
    Invest in employee development.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Terrific company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fireman's Fund Insurance full-time (more than 10 years)

    Pros

    Lots of opportunity to get involved in different jobs and job responsibilities, creating a unique opportunity of high visibility for those that want it. High number of long tenured employees speaks to the fact that this company values its employees and the experience that they bring to the table and develop while there. Also, you can work for FF and have a prolific career but still have time for a full life outside of work.

    Cons

    Scale is small right now but company is on an excellent trajectory which, over time, should help it work toward larger scale.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Purchasing

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fireman's Fund Insurance

    Pros

    Great local history going back almost 150 years.

    Cons

    lost touch with the customer.

  6. 2 people found this helpful  

    Overall great company & fantastic benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Minneapolis, MN
    Current Employee - Account Representative in Minneapolis, MN

    I have been working at Fireman's Fund Insurance full-time (more than 5 years)

    Pros

    Health insurance & benefits are received on day 1 of employment. First five years you get 20 days of vacation, 5-9 years is 25 days, 10+ years is 30 days on top of the 10 floating holidays per year plus an additional diversity day. Also 401k match is dollar for dollar up to 7.5% and fully vested after 3 years.

    Cons

    Salary isn't great. Overall employee rating/bonus structure is not that great either.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 9 people found this helpful  

    A Bully Culture and Not a Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Upper Level in San Francisco, CA
    Current Employee - Upper Level in San Francisco, CA

    I have been working at Fireman's Fund Insurance full-time (more than 10 years)

    Pros

    Many caring and smart people, but they are stuck in the dark smog of cons.

    Cons

    Politics are so thick you can smell it. Upper-management doesn't care, period. HR is no help when issues arise. Was once a good company based on core values. It's now driven by bullying behaviors, and no concern for the working employee. Morale is very low, and continues to drop as leaders keep pushing for more, but giving less resources and rewards. It is a finger pointing culture, and even on your best days you might feel like you went through a meat grinder with little thanks. I wouldn't recommend this place to my worst enemy if I had one.

    Advice to ManagementAdvice

    Wake up and listen to your employees. We are human, and so are you. You will succeed if you truly believe in your employees, and engage them the right way. It really shouldn't be that hard. True leaders could actually make this work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Company that is on a slow march to extinction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senor Department Manager - Underwriting in Novato, CA
    Former Employee - Senor Department Manager - Underwriting in Novato, CA

    I worked at Fireman's Fund Insurance full-time (more than 8 years)

    Pros

    Fair Benefits
    Vacation and other benefits
    Dress code
    Facility

    Cons

    Poor management
    No solid direction or product offering to the marketplace.
    Un Happy Agency plant
    Poor Information Technology
    Poor financial basis for future
    Unstable top leadership
    Outsourcing key capabilities without quality control
    Disrespect for employees and suppliers
    Unhappy customer base

    Advice to ManagementAdvice

    None, management has not responded to employee survey recommendations to improve moral for past 8 years. No chance to change things now.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Some things never change

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fireman's Fund Insurance full-time (more than 3 years)

    Pros

    Good benefits, used to have a strong sense of togetherness in our department.

    Cons

    Antiquated and redundant computer system. When things got bad, it felt like I was a contestant on Survivor. Lots of secret alliances and BS politics. Management was not allowed to lay off people, so they just turned on the people they didn't like and made the job so miserable they quit. If FF was a high school, management would be the popular kids who only cared about staying popular.

    Advice to ManagementAdvice

    Kind of hard to fire yourselves, but until you do a complete housecleaning, FF will continue to slowly circle the drain.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Many departments are understaffed for the volume of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Information Security in San Francisco, CA
    Current Employee - Director Information Security in San Francisco, CA

    I have been working at Fireman's Fund Insurance full-time (more than 3 years)

    Pros

    Trusted specialty insurance company, 150th year in business

    Cons

    company has changed senior management 7 times in 10 years

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Technology is way behind the times, no where near competitors on this and price.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Fireman's Fund Insurance full-time (more than 3 years)

    Pros

    Good community presence with giving

    Cons

    Can't compete with the market

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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