Fireman's Fund Insurance

  www.firemansfund.com
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Fireman's Fund Insurance Reviews

Updated August 15, 2014
Updated August 15, 2014
234 Reviews

2.8
234 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fireman's Fund Insurance President and CEO Andrew Torrance
Andrew Torrance
19 Ratings

Review Highlights

Pros
  • The work-life balance is openly discussed and promoted (in 14 reviews)

  • Good benefits, used to have a strong sense of togetherness in our department (in 13 reviews)


Cons
  • Little work/life balance-expectation that you be available to CA timed meetings so work much more hours than paid for (in 15 reviews)

  • company has changed senior management 7 times in 10 years (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    One of the best jobs I ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Associate  in  Saint Louis, MO
    Former Employee - Senior Claims Associate in Saint Louis, MO

    I worked at Fireman's Fund Insurance full-time for more than 5 years

    Pros

    Employer treated all employees with respect.

    Cons

    The division I worked in closed.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Approves of CEO
  2. 4 people found this helpful  

    Poor Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  O'Fallon, MO
    Former Employee - Anonymous Employee in O'Fallon, MO

    I worked at Fireman's Fund Insurance full-time for more than 5 years

    Pros

    Benefits, dress code, vacation days. I really enjoyed volunteering for "Days of Sharing". This is a laid back company and most of the employees are nice.

    Cons

    Poor leadership, no advancement and the pay is horrible. Most of my time is spent working overtime during the regular work week and on the weekends. While I was there, my workload tripled because of day-to-day changes with guidelines and procedures

    Advice to ManagementAdvice

    Spend more face-to-face time with your employees and not through an email

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 8 people found this helpful  

    Look before you Leap!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fireman's Fund Insurance full-time for more than 3 years

    Pros

    Fairly Laid back (don't know if this is a pro)

    Cons

    Good place to learn politics.Nothing gets done.
    Senior management changes every 2/3 years.New management has it's own agenda.
    Group of old timers want to maintain status quo, waiting for retirement benefits.Either go with the flow or land yourself into trouble.
    Managements turf wars.No body cares about company but ....
    No growth opportunity.
    Will forget your real skills and develop useless skills and become unfit or paralyzed for outside world.

    Advice to ManagementAdvice

    Walk the talk and do some real management.
    Stay for a while and turn around the company- a historic company known for so many Great deeds.
    Avoid interdepartmental rivalry .
    Hire Managers not retirees or people you know, encourage, develop resources and march on a progressive state.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Caught up in internal politics and navel-gazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fireman's Fund Insurance full-time

    Pros

    The rank and file want to do the right thing (mostly)
    Big employer in Marin (but getting smaller)
    Potential to be a great organization (but time marches on)

    Cons

    Senior management is caught up in turf wars and politics. Terrified to execute (see title)
    A cohort of employees that have been with FFIC since the beginning of time and are waiting out the clock

    Advice to ManagementAdvice

    Focus on building a winning culture!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    It's 4am I can't sleep and I dread going in to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist
    Current Employee - Claims Specialist

    I have been working at Fireman's Fund Insurance full-time for more than 8 years

    Pros

    Everyone going through the same thing with all the stress and ridiculous work loads
    will be sympathetic and share your misery. Job securiy - ha ha - because no one else wants to work here or co-workers start to jump ship making a very very bad situation worse (which is just mind boggling that we could even notice the difference)

    Cons

    Not humanly possible work loads and being reviewed/graded as if we had a normal workload. In the end, it's the employee's fault for bad audit scores because that's the way it's set up. No allowance for the excessive and impossible workloads will be taken into account at review time. If other employees are working uncompensated overtime then employees that don't will look even worse. But you can't blame those that work uncompensated overtime (OT is not allowed now because they want to save on expenses) because those that do the OT are doing it so that they can sleep at night instead of staying up all night with anxiety and writing a review in the middle of the night like I am.

    Advice to ManagementAdvice

    This is wrong and you know it

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 7 people found this helpful  

    Weak Leadership = Failure to Execute Turnaround that is Needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Novato, CA
    Current Employee - Anonymous Employee in Novato, CA

    I have been working at Fireman's Fund Insurance full-time for more than 3 years

    Pros

    * Have made some good strategic decisions
    * Staying the course in terms of plans

    Cons

    * Outdated systems and reluctance to invest in new ones
    * Lack of professional development -- people are not priority, financial issues
    * with a few exceptions managers tend to be unsophisticated... grown up through the ranks after years doing clerical work, vs. professionally trained and current

    Advice to ManagementAdvice

    *Get rid of managers that have no business managing other people -- they are making things worse, not better
    * Stop promoting people just because they are in an old boys/girls club -- too insular, not seen as meritocracy

    Doesn't Recommend
    Disapproves of CEO
  8. 4 people found this helpful  

    Great job, but probably not a place you want to be long-term as you see more and more problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Novato, CA
    Former Employee - Anonymous Employee in Novato, CA

    I worked at Fireman's Fund Insurance part-time for less than a year

    Pros

    Fairly laid back
    Most people are very friendly and helpful
    They don't place ridiculous expectations on you
    Very accomodating
    Great amenities

    Cons

    It's too laid back, and expectations are too low. It feels like nothing gets done and if you actually do work you'll end up without stuff to do at times, as some of the managers are horrible.
    The company's direction seems really unpredictable, in terms of individual team's work and as a whole
    Kind of old/Behind on technology

    Advice to ManagementAdvice

    Set clear goals and expectations for employees, commit to one thing instead of being all over the place

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    The Express Train to Ultimate Success is still derailed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fireman's Fund Insurance full-time for more than 3 years

    Pros

    Only the benefits and the paid time off are the only things I can think of when I was there. The Heritage program still benefits firefighters across the country so that they can secure their equipment that they need to do their job.

    Cons

    Once again, the revolving door that is the CEO position at Fireman's Fund was in action again. Within the last week of this writing, FFIC has now replaced and hired their fifth CEO since 2007. If there is only reason why the revolving door that is the CEO's office, it's because FFIC has been unable to make any progress at all in reducing the loss ratio. It has only gotten worse over the last three years. The morale is very low with so many employees being let go.

    Outdated IT systems and a poor understanding of the business markets by Underwriting has led to the loss ratio being uncontrolled.

    Advice to ManagementAdvice

    If this new CEO cannot control and reduce the loss ratio, expect FFIC to replace and hire another CEO. And when will Allianz realize that they will have to sell FFIC to stop the bleeding? Not anytime soon.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Overall a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    I worked at Fireman's Fund Insurance full-time for more than 10 years

    Pros

    Great co-workers, generous time off, flexible work schedules, generous 401K match

    Cons

    Outdated systems; too many systems required to complete work assignments. Need to cut expenses led to huge layoffs and office closures resulting in decades of lost experience.

    Advice to ManagementAdvice

    Update systems

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative  in  O'Fallon, MO
    Current Employee - Account Representative in O'Fallon, MO

    I have been working at Fireman's Fund Insurance full-time for more than 5 years

    Pros

    The company has good benefits

    Cons

    The company changes leadership too often

    Recommends
    Approves of CEO

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