Firestar Diamond Reviews

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NIRAV MODI
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7 Employee Reviews

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  1. My experience at Firestone was professional and pleasant.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales in Brentwood, CA
    Current Employee - Retail Sales in Brentwood, CA

    I have been working at Firestar Diamond full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    There are proceedures and guidelines that all employees must adhere to and practice daily. Clear and consise goals for the stores and organization simplify my customer service approach and experience. The customer experience at Firestone is an essential part of the environment for automotive service and life long customers.

    Cons

    There are no current downsides to this organization.

    Advice to Management

    Metrics are definetly one way of gaging the statistical productivity of any entity. There are many other measurements such as customers who return to Firestone, those that reccomend Firestone and those that switch from competitors to Firestone. This is an area of statistics that might increase customer loyalty and satisfaction. If our customers are special, shouldn't we treat them special?


  2. Customer Experience Manager Tire Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Firestar Diamond full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    moderate pay, however it comes from excessive hours and pushy sales.

    Cons

    Upper management in districts are disconnected for actual flow of business in store. Document ANY situation with customers or employees due to "he said/she said" secarios. Turnover is terrible. Lack of motivation and many try to get ahead with little work. IF you work hard, most likely your manager will get the crediot instead of you.

    Advice to Management

    Spend more time with employees and when complaints are heard from customers, make sure you gather ALL information prior to making any decision.


  3. Horrible place to work for technicians with experience. Great if your management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASE Automotive Technician in Orlando, FL
    Current Employee - ASE Automotive Technician in Orlando, FL

    I have been working at Firestar Diamond full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Might be good for a new technician looking for some experience.

    Cons

    They treat their technicians like dirt. Hot, sweaty conditions. Tearing up your body on a daily basis. The skilled labor gets paid the least in the store, and have to buy their own tools. Management gets thousands in bonuses while techs do all the work and don't even get a thank you or you're doing a good job comment. All 7 techs I know of personally haven't had raises in over 3 years, but management and counter people get raises every year. Technicians forced to work over 50 hours every week, get paid on flat rate, and only get 40 hours pay for a vacation week.

    Advice to Management

    Pay your technicians with experience and certifications what they deserve. Less hours for shop employees.


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  5. A day at the rubber plant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service in Normal, IL
    Current Employee - Service in Normal, IL

    I have been working at Firestar Diamond full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    A potential to make good money after 3 years and get into the right department.

    Cons

    The 3 tier pay system is unfair


  6. A great place to build a career

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Firestar Diamond

    Recommends
    Recommends

    Pros

    employees - teamwork - opportunities to grow

    Cons

    wages not always competative with market

    Advice to Management

    Wages not competative with market


  7. Good way to get started in Automotive.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician
    Current Employee - Technician

    I have been working at Firestar Diamond part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good pay Compensation for ASE Certifications

    Cons

    Many hours Limitations on shop equipment You depend on multiple salesmen... many of whom are brand new to the automotive industry

    Advice to Management

    Get us bench vises and grinders!!!


  8. Great....learned a lot from several seasoned individuals who served as great mentors.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Firestar Diamond

    Recommends
    Recommends

    Pros

    Great history Financially sounds during recession Focused on capitalizing on market share expansion

    Cons

    upper management lack of ability to connect with field retail staff lack of diversity in upper key positions poor communication/management skills at district level

    Advice to Management

    increase diversity improve communication at the store/district levels



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