Firestone Complete Auto Care

www.firestonecompleteautocare.com

Firestone Complete Auto Care Reviews

Updated January 29, 2015
Updated January 29, 2015
216 Reviews
2.7
216 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dan Adomitis
52 Ratings

Review Highlights

Pros
  • good benefits if you take advantage of them (in 16 reviews)

  • decent pay, good experience and i just enjoyed my coworkers and store manager (in 16 reviews)


Cons
  • long hours, being under staffed is part of normal business model (in 44 reviews)

  • Zero work life balance, and company isn't at all interested in addressing this to make better (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Long hours, okay pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager
    Current Employee - Service Manager

    I have been working at Firestone Complete Auto Care

    Pros

    Decent pay, bonuses, good people, and quick promotions

    Cons

    Long hours, work every weekend,

    Advice to ManagementAdvice

    Don't say you want your employees to have college degrees and then not use them and under pay the ones who do.

    Recommends
    Positive Outlook
  2.  

    Solid company with advancement opportunity for hard working achievers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager of Tire Sales in Austin, TX
    Current Employee - Manager of Tire Sales in Austin, TX

    I have been working at Firestone Complete Auto Care

    Pros

    Huge mult- national corporation with upward mobility as well as inter-divisional advancement.

    Cons

    Long hours, fast paced high stress environment. It's a "job".

    Advice to ManagementAdvice

    Respect and honor the employees off time. Balance is crucial in the development of satisfied career oriented employees.

    Recommends
    Positive Outlook
  3.  

    Good place to work. Great benifits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager of Vehicle Service in Los Angeles, CA
    Current Employee - Manager of Vehicle Service in Los Angeles, CA

    I have been working at Firestone Complete Auto Care

    Pros

    This is a large company and they are going through a paradigm shift. The upper management has lagged behind the curve. The upper management perferrs to fix problems by throwing money at them. This makes for a fairly agressive compinsation package that is based on performance, this can mean big bonus checks. If you do not want to WORK HARD this is NOT the job for you.

    Cons

    Low pay to start off. Confusing Comp Plans. 8-10 hour shifts with not many breaks.

    Advice to ManagementAdvice

    Raise prices. We don't charge enough.

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    Really great staff, front shop and back shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Firestone Complete Auto Care

    Pros

    All the employees will become a 2nd family because they accept you and help you out with things you need help or advice with

    Cons

    None that I could complain with everything is pretty much great

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Automotive Technician in Defuniak Springs, FL
    Current Employee - Automotive Technician in Defuniak Springs, FL

    I have been working at Firestone Complete Auto Care full-time (less than a year)

    Pros

    discounts,friendly,family values,great envirment to work

    Cons

    hours were long,on your feet all day,

    Advice to ManagementAdvice

    smile,eye connect.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Learned a lot about cars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager of Tire Sales in Cromwell, CT
    Former Employee - Manager of Tire Sales in Cromwell, CT

    I worked at Firestone Complete Auto Care full-time (less than a year)

    Pros

    Your always guaranteed at least two days off although not in a row. You can save a ton of money on repair bills for you car. Most of the people are decent to work with. There is high turnover so you can move up fairly quickly.

    Cons

    Can be extremely busy. Your not encouraged to take a lunch break so once you come into work expect to be on your feet until the shop closes. Your gonna get transferred from store to store no matter what your performance.

    Advice to ManagementAdvice

    Not hiring enough people to run an extremely busy store hurts customer service.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good place to start automotive service career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mechanic
    Former Employee - Mechanic

    I worked at Firestone Complete Auto Care part-time (more than a year)

    Pros

    Good pay
    Company loves ASE certs and will pay for tests.

    Cons

    Shop was poorly maintained. Poor communication between service writes and techs.

    Advice to ManagementAdvice

    Better training for service writers

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Manager of Tire Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Firestone Complete Auto Care

    Pros

    Good Company to work with

    Cons

    No time for family & family

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    I hope you don't have a family because you won't see them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Chicago, IL
    Former Employee - Store Manager in Chicago, IL

    I worked at Firestone Complete Auto Care full-time (more than 5 years)

    Pros

    As a store manager you are able to make very good bonus depending on sales but your salary is entry level management and does not really increase much over the years so you really have to rely on making bonus. Health dental vision and 401k plan

    Cons

    Upper management rude, scare tactics, micro managing and the company goal from the top has not reached and is not implemented to lower staff in stores. If a store manager you best not have a family because you'll always be at the store with not compensation for all the over time you'll put in.

    Advice to ManagementAdvice

    See above. They have great visions but district staff management does not actually follow it.

    Doesn't Recommend
    Negative Outlook
  11.  

    High stress job with low payout

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales Representative in Costa Mesa, CA
    Former Employee - Customer Service and Sales Representative in Costa Mesa, CA

    I worked at Firestone Complete Auto Care full-time (less than a year)

    Pros

    Bonus structure for selling services & products. Bonuses are defined every few months or so and there are dollar amounts (ranging from $1-10 dollars) attached to each item. Without trying, a typical monthly bonus can be about $300-400. If you focus on selling items that have a bonus attached, you can easily make $600 monthly on bonuses alone.

    This is an hourly wage position for most associates.

    Plenty of training opportunities provided by the company and paid for by the company, for those wishing to move up into a store manager position and beyond. You can go from sales associate to store manager within 3 or 4 years if your car parts & repair knowledge is good.

    Uniform is provided by the company, and laundered by the company.

    Cons

    Working at an auto repair shop means dealing with irate customers all day long. Very few people trust mechanic shops because some have been known to be dishonest. The stigma carries through here. Although this is no fault of the company's, you should be warned that it's part of the job. I dealt with customer complaints each and every day working here. If you can't deal with customers yelling obscenities at you, don't work here.

    Long hours and many missed breaks and lunches. When the shop is busy, the management cares more about getting cars in and out. They will expect you to skip breaks and take late lunches in order to stay on your shift during busy periods. I'm surprised the company has not been sued yet.

    Seldom have weekends or holidays off. If you're not the store manager (who makes his/her own schedule), don't expect to have many weekends or holidays off. The stores open 7 days a week and almost all holidays.

    Corporate management is out of touch with the everyday operations of the store. They set sales goals that can be unattainable for some stores. And even if your store beats sales goals, they will always find an area in which you did not perform well, and criticize.

    Overtime is heavily discouraged since each store is run like it's own franchise, so payroll is deducted from the store's revenue.

    Advice to ManagementAdvice

    Upper management wants excellent customer service yet cuts employee hours. It puts the store manager in a tough position. Without enough available hours to staff employees, customer service will inevitably suffer. You cannot expect customer service to improve if there are not enough staff and mechanics working.

    There is no reward for working harder. Once upper management sees that you can produce at 110% they will expect that to be the norm and then are disappointed when the results are not there. I'm not sure where they get the expectation that people can work at maximum capacity all the time without getting burned out.

    Doesn't Recommend
    Neutral Outlook

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