Firestone Complete Auto Care Reviews

Former Employee – worked at Firestone Complete Auto Care full-time for more than 3 years

Pros – Higher than average compensation for retail, good camaraderie with co workers. Nice working for large company that you know will be there tomorrow. Promotions from within.

Cons – Work/Life balance is non existent...expect to work every weekend and holiday. Working within the auto repair industry can be very high stress.

Yes, I would recommend this company to a friend

Current Employee – been working at Firestone Complete Auto Care full-time for less than a year

Pros – 1. At the store level, the company hires from within for managerial positions.
2. I've met a lot of good people at the company.
3. Good pay for a retail job.

Cons – It can be really stressful, and the communication is terrible. If you ask three different people the same question about "how something is done" expect three different answers. No one seems to feel obligated to do their job the right way. Everything is just so unorganized! Also, if you are considering this industry start to develop "thick skin." Finally, forget about attending your kids sporting events and etc. Trust me, you will be at work.

Advice to Senior Management – Promote better leaders at the store level. Hiring based on loyalty to the company is understandable, but hiring the best candidates are better for business.

No, I would not recommend this company to a friend

Current Employee – been working at Firestone Complete Auto Care full-time for more than a year

Pros – Rapid advancement opportunities, fantastic base pay, HUGE bonuses (if you are good at your job), willing to take hiring chances for management trainees. Many people consider themselves "lifers". Must be career oriented to work in this company.... not a job to be taken lightly.

Cons – long hours are expected. Rarely get out of work when scheduled. Tough (not impossible) to strike a good work life balance. These issues are, to some extent, the nature of retail management. Must have a good relationship with district manager to have any chance of success

Advice to Senior Management – keep up the good work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Firestone Complete Auto Care full-time for more than 8 years

Pros – It's a job. Not a good one, but a job.

Cons – You are expected to give you life to Firestone. Changing oil and tires is more important then your home life. Hours are too long. No weekends. Must work Sundays and nights. It is always getting worse never better. I would not be surprised if they go 24/7 no holidays or time off. Flat rate is lower than normal book time for things like brake work and tires. Their explanation is "its what we do" Take a hit for the team. They always mention teamwork, only problem is I don't have any team helping me make flag hours. They will use you up until your body has no more to give and than want more.

Advice to Senior Management – Remember the Techs are doing the grunt work you make your money from. PAY THEM FOR IT!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Firestone Complete Auto Care full-time for more than a year

Pros – Best training in the industry, rapid advancement, employees are empowered to handle customer issues.

Cons – An overabundance of redundant, unnecessary reporting and paperwork. Dishonest sales practices are ignored or even rewarded. Mistakes are dealt with through termination. Heavy employee turnover.

Advice to Senior Management – Less paperwork and spend more time in service centers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Firestone Complete Auto Care full-time for less than a year

Pros – Some of the best traning in the industry, rewarded for getting ASE certifications, ($250 bonus per cert + $500 for L1) decent work environment, good benefits and retirement plan

Cons – Management is all numbers driven, if you don't meet expectations you are replaced, demoted, or terminated. You are guaranteed 75% of your clock hours, up to 30 a week, but are often worked 50+ hours a week and unless you are REALLY fast you won't go over 100% productivity. Motorist Assurance Program ensures flat rate times barely pay what it actually takes you to do the job while the company doubles and even triples the cost of parts to make up the difference (allowing the company to rake in profits while screwing over the technician)

Advice to Senior Management – Pay your technicians what they are worth, stop treating employees like they are numbers instead of human beings. Adjust flat rate times and/or technician pay so they don't have to work their fingers to the bone to make ends meet. Remember that the technicians do most of the work, and have paid good money to buy the tools and training necessary to do the work that makes YOU money, they should be getting more than 15% of the pie.

No, I would not recommend this company to a friend

Current Employee – been working at Firestone Complete Auto Care full-time for more than 3 years

Pros – FIrestone Complete Auto Care is a company of chance and luck. If by chance you get placed in a preforming store then by luck you can move up with the company. However, the best thing about working for the company is some of the people you work with. But then again that could be said about any company.

Cons – Being fairly optimistic I didn't see many cons, at first. However, after being with the company through three advancements in my career, I now see the joke that it really is. Upon hire you will be dazzled by incomes you can achieve and competitive wages. However, the income you can achieve is accurate, but you have to be at the right store and at the right time and in the right position. Not every store is a super store. Most the tech gripe about the pay, then again it is "flatrape" as another poster posted. Your general sales associate comes in at low wages and is expected to work long hours, weekends, and holidays. Don't even mention taking days off. Although you are granted a few days here and there, since most stores are short staffed you have no freedom or life, only work. Management at the district, zone, and corporate level micromanage everything, so get ready to walk on eggshells all day long. The list goes on, but in short pay is mediocre at best, long hours, no work/life balance (and the company could careless about their employees), and pay is only good to cover the bills, not the headache you'll get working here.

Advice to Senior Management – Staff the store properly so you we can actually "Stride for Five," and not ask our customers to give us 5's on reviews. Make the pay and benefits worth while, not just for your well preforming stores. Value your employees since they're the ones that are helping the people that are paying your checks, the customer! An unhappy employee = an unhappy customer. Stop micromanaging the company, your mangers are in the position that they are for a reason. Stop making us cold call customers and harsh them into coming back.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Firestone Complete Auto Care part-time for less than a year

Pros – A way to enter the automotive repair field and room for advancement as a technician with a nationwide company.

Cons – Horrible wages, hard work, faced-paced, unappreciated, management didn't take harassment seriously when an employee was acting like a 10 year old bully, delivery-truck was an accident waiting to happen. Advancement will happen very slowly.

Advice to Senior Management – Make sure you hire people who will represent your company in a respectable manner and not brainless bullys. And definitely pay more.

No, I would not recommend this company to a friend

Current Employee – been working at Firestone Complete Auto Care full-time for more than a year

Pros – Just like any other Automotive Facility its got its ups and downs. Most of the time its a good work environment. When it's not, it's probably because of how hectic things can get when things get extremely busy.

Cons – Pay. They do not pay enough for the headache you have to deal with and the stress of having to put up with management and owners when business isn't flourishing.

Advice to Senior Management – Respect all your employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Firestone Complete Auto Care full-time for less than a year

Pros – good pay great benefits yeah!!!!

Cons – little to corporate, numbers mean everything to them regardless of a bad week

Advice to Senior Management – keep employees happy and dont hire your friends from colorado!!!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company