Firestone Complete Auto Care

  www.firestonecompleteautocare.com
Work in HR? Unlock Free Profile

Firestone Complete Auto Care Reviews

Updated August 25, 2014
Updated August 25, 2014
165 Reviews

2.5
165 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Dan Adomitis
28 Ratings

Review Highlights

Pros
  • good benefits if you take advantage of them (in 15 reviews)

  • The only pro I can think of is that you make a decent pay check (in 13 reviews)


Cons
  • long hours, being under staffed is part of normal business model (in 35 reviews)

  • Tough (not impossible) to strike a good work life balance (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    repair techniction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician  in  Bossier City, LA
    Former Employee - Technician in Bossier City, LA

    I worked at Firestone Complete Auto Care part-time for less than a year

    Pros

    descent hours and good friends

    Cons

    bad managtment lack of proper equiptment and no one wanted to work

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    they lie to their customers!!!! your paying for something they are not doing. trust me, i worked there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager of Tire Sales  in  Milwaukee, WI
    Former Employee - Manager of Tire Sales in Milwaukee, WI

    I worked at Firestone Complete Auto Care full-time for more than 5 years

    Pros

    some stores are clean, if they have a girl there its clean otherwise dirty and rude people

    Cons

    just read the title it says it all. your old enough to make the decision to go there or not

    Advice to ManagementAdvice

    stop hiring people to be managers when they cant take the responsibilities. you have better sales and techs that care more about the company but because you dont give them the time of day they quit and all thats left is incompetent people to manage

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Overworked underpaid and lies!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Trainee/Retail Sales
    Former Employee - Manager Trainee/Retail Sales

    I worked at Firestone Complete Auto Care full-time for less than a year

    Pros

    decent paycheck,ability to learn about cars,interesting co-workers

    Cons

    long,long hours,no weekends off, 50+ hr weeks,understaffed. Hired as a "Manager Trainee" only to find out there is no real position within the store as a trainee. On the first day realized that it was the typical "bait and switch", position was simply sales and no management. they tell u that the pay is $34/yr but do not mention that is based on $12/hr +monthly bonuses. Having a college degree shouldn't be required as more than half the district barely made it out of high school. You will have to deal with rude customers who know that complaining to district will get them whatever they want.

    Advice to ManagementAdvice

    increase staffing at the store level, working 2 people upfront for 12 hr days is just ridiculous.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Automotive Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ASE Certified Automotive Technician  in  Thousand Oaks, CA
    Former Employee - ASE Certified Automotive Technician in Thousand Oaks, CA

    I worked at Firestone Complete Auto Care full-time for less than a year

    Pros

    Nice uniforms, good for your resume, decent benefits, and usually decent guys working along side of you.

    Cons

    Stressful, long hours, working holidays, no set schedule, working Sundays, if there is not enough business you don't make any money, the system they use for deciding who gets to do what job is pretty terrible unless you're the lead technician, and management was pretty terrible at my particular location.

    Advice to ManagementAdvice

    Not sure there is much lower management can do and I'm not too sure there is much that upper management can do considering they pretty much have a set system for doing everything and its corporate. But I would suggest to treat your employees well and they will generally treat you well.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Manager of Tire Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager of Tire Sales  in  Arlington Heights, Cook, IL
    Current Employee - Manager of Tire Sales in Arlington Heights, Cook, IL

    I have been working at Firestone Complete Auto Care full-time for more than 3 years

    Pros

    The employees are hard working and are a pleasure to work with. The benefits are great also. Job security

    Cons

    No work/life balance. The micromanaging is ridiculous. Upper management is too greedy with bonuses. Nothing is ever good enough. Company is good, but management is awful. Turnover is high; short-staffed due to constant high turn-over

    Advice to ManagementAdvice

    Let the employees breath a little. Stop focusing on the negatives and reinforce the positives. Employees are not happy working there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Senior Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technician
    Current Employee - Senior Technician

    I have been working at Firestone Complete Auto Care full-time for more than 8 years

    Pros

    Free training ase bounus plus test fees.

    Cons

    worked very hard. long hours work hoildays

    Recommends
    Approves of CEO
  8.  

    Not what I expected

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Firestone Complete Auto Care

    Pros

    Probably the benefits if you can work long enough to get them.

    Cons

    Not willing to pay what you're worth, not willing to recognize experience certification and education. Even with certification they want to pay you way less than what their own company salaries say.

  9.  

    Sales advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  Savannah, GA
    Former Employee - Sales Advisor in Savannah, GA

    I worked at Firestone Complete Auto Care full-time for less than a year

    Pros

    Make a lot of incentives on products/service that you sell personally, usually 48 hours a week

    Cons

    Hours are cut if store does not make weekly goals, no weekends off, growth potential is slow, constant phone shops checking to make sure you getting customers in the door.

    Positive Outlook
    Disapproves of CEO
  10.  

    not happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Firestone Complete Auto Care full-time for more than 5 years

    Pros

    good people that work there

    Cons

    don't care about workers who work there

    Advice to ManagementAdvice

    care more

    Neutral Outlook
    Disapproves of CEO
  11.  

    Work hard get paid for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician  in  Warren, OH
    Current Employee - Technician in Warren, OH

    I have been working at Firestone Complete Auto Care full-time for more than a year

    Pros

    Good pay, good benefits, positive atmosphere, discounts on new cars and parts, discounts on auto repair

    Cons

    Management is distant until you mess up or don't perform. no bonuses for outstanding performance. difficult to be promoted if your really good at what you do. No less than 50 hours a week, any job title

    Advice to ManagementAdvice

    Take a closer look at who works extra hard to make a difference

    Recommends
    Neutral Outlook
    Disapproves of CEO

Worked for Firestone Complete Auto Care? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.