Firestone Complete Auto Care

www.firestonecompleteautocare.com
Unclaimed Profile

Firestone Complete Auto Care Reviews

Updated August 26, 2015
306 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

306 Employee Reviews

Sort: Popular Rating Date
  1. Terrible experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Santa Fe, NM
    Former Employee - Sales Associate in Santa Fe, NM
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Firestone Complete Auto Care full-time (Less than a year)

    Pros

    Decent pay/benefits. Plenty of opportunity to make spiffs/bonuses on sales. Training both in class and online are available immediately upon hire.

    Cons

    Each location is different, however the two in my city were severely understaffed. Be sure to get a thorough view of your prospective location. Also, ensure the area manager is very involved in the store operations. I saw mine in the store twice in over a month and it was for disciplinary purposes only, not to visit with staff.

    Advice to Management

    My area manager was completely uninvolved with my location. Be more involved with the stores. Numbers are important, but understanding how the store is attempting to reach or inhibited from reaching those numbers is key.


  2. C Techician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time

    Pros

    Good place for a beginner to learn how to work on cars. A tech new to the industry can learn not only tires, but suspension and brake work within a year. Company encourages techs to receive ASE's so that they can become more competent with their job and rewards them if they pass with a bonus. Everyone seems to be a team player and always there to help each other.

    Cons

    Pay starts out low and raises are difficult to get. Management is discouraged to give raises because it increases back shop payroll and decreases bonuses for them. I asked for a raise because of the increase of the difficulty in my roles in the store and was denied because there were too many techs in the store who get paid the higher tech level than I am, but I do many of the same duties that they do. The best way to get a raise is to wait till a tech with a higher level transfers or retires. Negativity starts from the top and feeds down to upper management to middle management to store management to sales associates. It's always about beating numbers and not establishing relationships with the employees. There is so much pressure on stores to keep the numbers up. It's difficult if the store is understaffed because people keep on quitting and new people don't get hired fast enough. People do not like working there based on the last three job fairs that totaled no more than 11 people applying. The pay they offer is a job considering what they are asking the tech to do. Upper management is delusional because they believe that their company is so great that people will take less money to work there. Wrong!!

    Advice to Management

    Lighten up! Listen to the store manager and associates of what the main problems of the store are. For example, if the numbers are down, hire new people to help an understaffed back shop. Please update the equipment. Please upgrade the parts. Quality and time efficient work is much easier with updated equipment and good quality parts. Cheap parts = cheap results = come backs = loss of profit because we fixing a problem for free. Area managers stop preaching what they heard in that Anthony Robbins cd that morning and address the actual specific problem of the store. Workers should be motivated to work and stay with a company for a long time. That means higher wages and raises for employees who deserve it. We charge customers per hour almost as much as the dealership. Why is there a big difference in wages? This is why most of the talented techs leave the company because dealerships, private shops simply pay more.


  3. Manager of Tire Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Firestone Complete Auto Care full-time

    Pros

    Benefits were great! Product and industry training was very impressive.

    Cons

    Late, late hours. High responsibility and low pay.

    Advice to Management

    Pointless


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Manager of tire sales and service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager of Tire Sales in Greensburg, PA
    Current Employee - Manager of Tire Sales in Greensburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firestone Complete Auto Care full-time (Less than a year)

    Pros

    Lots of opportunity to move up and the company has a great vision for the future they are just not quite sure how to implement it

    Cons

    Nothing in the company is uniform at the moment. Each store and it's managers have entirely different objectives then the next store and it's managers. You could work in five different locations and it would be like working for five different companies

    Advice to Management

    The communication between management levels and ground level employees must be improved if firestone truly wants to become the industry leader


  6. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Firestone Complete Auto Care part-time

    Pros

    warm, inviting, decent, competitive, supportive.

    Cons

    work overload, work balance life not good

    Advice to Management

    give employees break


  7. They expect a lot oUT of a C technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Automotive Technician in Salisbury, NC
    Current Employee - Automotive Technician in Salisbury, NC
    Recommends
    Neutral Outlook

    I have been working at Firestone Complete Auto Care full-time (More than a year)

    Pros

    All the discounts you get on parts, car rentals and a lot of other things that are made by Firestone or Bridgestone

    Cons

    Depending on the store you work a lot of hours (up to 50+) each week and get paid for 30 hours unless you do more than 30 flag hours. Spend more time at work than with family


  8. ship without a rudder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Cincinnati, OH
    Former Employee - Store Manager in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Firestone Complete Auto Care (Less than a year)

    Pros

    i can think of none at this time

    Cons

    low pay, long hours, working a Flexible schedule

    Advice to Management

    learn to respect your managers, your assumptions that the only thing we live for is to work and be belittled you are mistaken


  9. Firestone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Worker in Los Angeles, CA
    Current Employee - Support Worker in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A large company , paychecks don't bounce

    Cons

    Unethical employment practices , favoritism old outdated broken down equipment, improper staffing ( up front not enough and in the shop too many )

    Advice to Management

    Come into the 21st century , embrace new technology and business / employment practices


  10. Helpful (1)

    Can be a great place to work if you work hard and understand what's required of you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Technician in Coon Rapids, MN
    Current Employee - Lead Technician in Coon Rapids, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time (More than 3 years)

    Pros

    Flat rate pay provides incentive to work harder. A lot of training is provided. Very good in-store structure. Equipment is up to date. Large customer base.

    Cons

    Have to work Saturdays, every Saturday. Also most holidays except thanksgiving and Christmas. Lots of rules and regulations because it's corporate based.


  11. Helpful (3)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Firestone Complete Auto Care full-time

    Pros

    Stable business. Always people needing their cars repaired. Good benefits, plenty of overtime to be had.

    Cons

    You are micro managed all the time. They constantly monitor your sales and if you do not produce results you will lose overtime hours.



Showing 306 of 315 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.