First Advantage Reviews

Updated October 22, 2014
Updated October 22, 2014
119 Reviews
2.1
119 Reviews
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Mark Parise
52 Ratings

Review Highlights

Pros
  • There is some flexibility with work / life balance and it is a good place to gain experience in the industry (in 8 reviews)

  • Many resources work from home exclusively which is a huge benefit (in 7 reviews)


Cons
  • The primary objective of senior management is to make a quick buck and sell out to another unsuspecting investment group (in 7 reviews)

  • The work/life balance was rarely respected - the needs of the company always won (in 4 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Advantage full-time

    Pros

    A great deal of opportunity for self-starters.

    Cons

    Turnover impedes the strategic focus required for corporate success.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Be careful what you sign up for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chesapeake, VA
    Current Employee - Anonymous Employee in Chesapeake, VA

    I have been working at First Advantage full-time (more than 10 years)

    Pros

    Work/life balance, flexibility a plus.

    Cons

    Strong leaders have come and gone. Leadership is not as stable. The company mission really is to acquire as many companies as possible to increase their bottom line,. Training is a joke. Good Bonuses are non-existent.

    Advice to ManagementAdvice

    Invest in your employees. Better training for off-shore employees. Increase 401K contribution. Promote ongoing training and opportunities for top employees.

    Doesn't Recommend
    Neutral Outlook
  3. 2 people found this helpful  

    Working at First Advantage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at First Advantage (more than an year)

    Pros

    Exciting and chaotic place to work. Bringing multiple companies together. Restructuring organization and changing company culture. Must enjoy being part of building something new while living with a lot of construction, dust and fumes.

    Cons

    The current chaos isn't for everyone. It's a tough environment for many when so much change is happening and there's no light at the end, just more change, more chaos.

    Advice to ManagementAdvice

    More frequent acknowledgement to employees that we are all working very hard. It's tough to work in chaos all the time without seeing something worthwhile emerge. Admit your mistakes, admit when you haven't honored a commitment. Be more transparent. Be more accessible to us, don't just sit in Atlanta all the time. Walk around us, talk to us, eat lunch with us at the other locations. Better yet, buy us lunch once in a while. And hear what we have to say. The best ideas don't always come from the top.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    There are much better places out there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at First Advantage full-time (more than 3 years)

    Pros

    There is some flexibility, if needed.

    Cons

    Below average pay, not much growth opportunity and at times, unprofessional work environment. Don't let the job postings fool you. First Advantage is known to go through hiring sprees, followed most of the time by downsizing sprees! A company that loves to outsource overseas so you see a lot of "good" reviews from employees residing in those countries. A rather dishonest executive management team. You'll hear about "growth" yet pay raises are laughable and bonuses don't really exist unless you're in certain positions.

    Advice to ManagementAdvice

    Be honest, transparent and approachable. Find better ways to motivate your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Fed up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Advantage full-time (more than 10 years)

    Pros

    Great work/life balance, work from home is supported - even encouraged.

    Cons

    Management communication from top down is poor. Benefits are expensive. 401K match is poor, options for benefits are limited and suboptimal. Most tellingly the company does not seem to care about its own future - being owned by a private equity firm the top management seems more focused on streamlining operations to sell for profit than investing in itself to improve service for clients and technology/innovation for employees. Very difficult to work for, frustrating and unrewarding.

    Advice to ManagementAdvice

    Being a private equity firm you are probably more interested in making sure the business is profitable to sell, but customers and employees matter too. Good employees are leaving and you don't even conduct exit interviews to find out why. That's a mistake. Good employees = great company. Don't take your talent for granted.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    ZERO rating is not low enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President
    Former Employee - Vice President

    I worked at First Advantage full-time (more than 10 years)

    Pros

    In general all of the pros are now gone. This used to be a good company but employees and clients will now tell you otherwise

    Cons

    Executive team is all new and ever changing. No leadership. Disrespectful and un appreciative of clients and employees. There is no vision, no direction, no bench strength. Most tenured employees have been replaced off shore and others have been RIFed for less tenured employees with little industry knowledge. Clients migrate and migrate again - from platform to platform - from vision to vision - from leader and goal to leader and NEW IMPROVED goal. Scooping out the guts to cut costs and go forward with an IPO and then it will really all collapse. The only reasons clients are staying is because their integrations are too complex to disengage and switch quickly.

    Advice to ManagementAdvice

    The only advice is to Symphony Technology - the VCs who own them - get involved and stop letting the talking heads pull the wool over your eyes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Woman are treated very disrespectful and leadership is very unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at First Advantage full-time (more than 3 years)

    Pros

    Flexible work from home but that is going away. New leadership wants everyone centralized in the Chicago or Atlanta office

    Cons

    Disrespect of employees and temp workers allowed. New leadership knows very little about the screening business. They are just trying to get the numbers to look good so they can sell. Key knowledgeable people leaving I. Drives due to the way they are treated. Morale is horrible.

    Advice to ManagementAdvice

    Start listening to the few people left that have experience in this industry,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Race to the Bottom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Advantage full-time (more than an year)

    Pros

    Started out as a company with integrity (when it was LexisNexis) and sincere customer concern. Benefits were good. Working conditions were adequate.

    Cons

    Morphed into a company with little or no customer concern. No concern for the development of employees. Became just a call center with a drive to up-sell customers. Customer problems were left unaddressed. Morale went down the tubes. Management could care less as long as expenses were trimmed and customers were sold more and more, regardless of their needs.

    Advice to ManagementAdvice

    Listen to the customers and to the staffers. Good account management will win more than just churning customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Not a great place to work long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Atlanta, GA
    Current Employee - Project Manager in Atlanta, GA

    I have been working at First Advantage as a contractor (more than an year)

    Pros

    Most of the resources at this company are competent and are really interested in performing well as a team to deliver a quality solution to clients. The telecommute policy is very liberal. Many resources work from home exclusively which is a huge benefit. The PM team and technical resources are stellar.

    Cons

    No upward mobility. The sales team is horrible. Projects start without a complete contract specifying the scope. Oftentimes projects are only weeks out from a scheduled go live and the contracts are still not signed. Sales is more focused on deflecting blame when projects go sideways to other teams and members than working as a cohesive group to fill gaps in the contracts to allow the project to go live. There's no resource accountability due to the progressive breakdown in the management structure. Project managers are expected to perform as admin assistants and are not allowed to own the projects. Sales owns the projects which is unfortunate.

    Advice to ManagementAdvice

    Train sales staff better. Outline clear resource responsibilities and hold under performers accountable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Company that deserves no tax breaks because they keep taking jobs away from the USA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Advantage full-time (more than 10 years)

    Pros

    The people I work with, good benefit package.

    Cons

    The most stressful job I have ever had ! In a big hurry to get jobs to India, and have eliminated many USA jobs, causing a great concern to the current customers. Not being honest to customers or employees. Feel like they are just leading us on, do not want us to feel a part of the organization, or that we have something to share.

    Advice to ManagementAdvice

    Appreciate the employees you have that have been loyal, don't just give them lip service. Actually listen to what they have to offer, take their recommendations and build on those. They have been in this business long before many of you even thought about coming on board with the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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