First American
2.9 of 5 92 reviews
www.firstam.com Santa Ana, CA 5000+ Employees

First American Reviews

Updated Jun 24, 2014
All Employees Current Employees Only

2.9 92 reviews

                             

59% Approve of the CEO

First American CEO and Director Dennis J. Gilmore

Dennis J. Gilmore

(29 ratings)

50% of employees recommend this company to a friend
92 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "My manager strives to make our work environment pleasant and very team oriented"
    in 7 reviews
  • "If you want a "Big Company " name on your resume, this is a great place to start"
    in 3 reviews
Cons:
  • "No work-life balance there at all"
    in 4 reviews
  • "Extremely high turnover, Low Pay"
    in 6 reviews
  • Show more review highlights

Reviews

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    • No Opinion of CEO

     

    Solid Company, Solid People

    IT Professional (Current Employee)
    Santa Ana, CA

    ProsGreat working environment, great people. Family feel. Great place to start your career and grow.

    ConsPay could be better, but I do see positive changes in that area.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Not bad.

    Software Engineer (Current Employee)
    Santa Ana, CA

    ProsPretty good about buying/paying for technology to support the business.

    ConsNot too good about acknowledging the employee's that support & maintain the technology. And I'm not even talking about $.

    Advice to Senior ManagementConcentrate on talent retention and employee appreciation.

    "Congratulations, you can come back to work on Monday" is not good pep-talk for motivation, joking or otherwise.

    Yes, I would recommend this company to a friend

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    The culture fostered here is one of family and most everyone that you work with are great!

    IT Manager (Current Employee)

    Pros-Great culture
    -Friendly people
    - Promote from within
    - Believe in having personal time
    -Generous benefits and PTO

    Cons- Unequal pay for same work performed
    - 80% is good enough for rush to market
    - People are allowed to make their own rules rather than following the rules made for the good of the company as a whole.

    Advice to Senior ManagementTo be more forceful when it comes to policy & process enforcement and not tolerate the rogue employees
    To pay folks market rate rather than allow the experiences people to leave for more money and then we have to hire at market rate and train them.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    2 people found this helpful  

    I enjoyed working here because of the people in my department. We grew very close and worked well together.

    Accounting Associate (Former Employee)
    Van Nuys, CA

    ProsI worked here for close to ten and held varied position. There is room for advancement.

    ConsPositions are being eliminated due to out sourcing it has become unreliable. Parking lot was always full. Cubicles where not high enough no privacy and noisy. Meeting production was difficult sometimes because if you were experienced you would get the more difficult work. I should of been more balanced.

    Advice to Senior ManagementPersonally I think it is so sad that any company bearing the name 'American' in its Title could outsource jobs and be part of the growing unemployment problem in the US.

    Yes, I would recommend this company to a friend

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    3 people found this helpful  

    You can do a lot better

    Purchasing Agent (Former Employee)
    Van Nuys, CA

    Pros-401(k), paid vacations and opportunities to get a little overtime money in during the busy/summer season
    -The higher ups put forth some effort to create a casual environment and make a 9-5 cubicle gig less like, well...a typical 9-5 cubicle gig

    Cons-Frequent mass layoffs. Would be understandable if layoffs were necessary for the survival of the company and based on the selective weeding out of under performers and other "bad apples", but it doesn't appear that way. I was herded into a room with seemly randomly chosen people (many of whom been with the company for years, worked very hard, were never late...), given the axe and basically pushed out of the office after the "clean off your desks" speech. I know they do that to prevent any "incidents", but one can be little less curt and robotic when terminating someone's job. Also, as others have pointed out, it's not a good look when a company wraps itself in an American flag and lets employees know how profitable the company is, but outsources to India and lays off great workers.
    -Interdepartmental fighting. Department A doesn't know exactly what Department B is doing and vice versa
    -Training is minimal. No written standard operating procedures for your position. You have to rely on coworkers (cross your fingers that they are friendly and/or not busy!) and (sometimes nonconstructive) criticism from supervisors to help you out.
    -Company has a horrible reputation. Google reviews for First American and see what I mean.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Management seems to care for employees and work-life balance quality is improving

    Program Manager (Current Employee)
    Santa Ana, CA

    ProsCompany is conservative in its business philosophy; management is caring toward employees, industry is mature and stable, headquarters campus is beautiful and well maintained. Management is working hard on improving work-life balance and employee assistance in many areas.

    ConsSome departments especially IT are bureaucratic. Company is starting to lose its family-oriented atmosphere and becoming more corporate-like. This is understandable given the size and growth of the last two decades.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Short and Sweet

    Support Technician (Former Employee)
    Westlake, TX

    ProsA good working environment with friendly, knowledgeable co-workers. Supervisors and manager communicated well, giving good feedback on your progress and performance.

    ConsMy group was brought in as contractors to test a new model for the service desk and was laid off after 5 months after upper-management decided to go in another direction.

    Yes, I would recommend this company to a friend

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    Meaningful Position

    Systems Analyst (Former Employee)
    Odessa, TX

    ProsAbility to move up quickly, Flexible schedules

    ConsExtremely high turnover, Low Pay

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Loved the work, management not so much

    Project Manager (Current Employee)
    Phoenix, AZ

    Proslight work load, easy processes and an overall enjoyable atmosphere; projects were interesting and swift paced. Most of the staff were easy to work with and enjoyed what they did. Location was very easy to get to and the facility was nice.

    Consmanagement had hard time being transparent to the teams in giving company updates, future plans and changes. Definitely some political maneuvering giong on, but if you're just looking to collect a check this is the place.

    Advice to Senior Managementbe transparent and honest with your subordinates; have a plan and stick to it

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    First American has been a great place to work with a lot of fun people.

    Customer Service Representative (Current Employee)
    Irvine, CA

    Pros-Management is very supportive of all staff
    -Culture at work is very friendly
    -There is no micro managing

    Cons-A lot of people have been there a long time so it is hard to move up in the company.
    -Cost of benefits is higher then i have previously had.

    Advice to Senior ManagementI feel like management does a good job and is pretty fair

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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