First American

www.firstam.com

First American Reviews

Updated January 27, 2015
Updated January 27, 2015
116 Reviews
3.1
116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
First American CEO and Director Dennis J. Gilmore
Dennis J. Gilmore
44 Ratings

Review Highlights

Pros
  • My manager strives to make our work environment pleasant and very team oriented (in 7 reviews)

  • If you want a "Big Company " name on your resume, this is a great place to start (in 3 reviews)


Cons
  • Dysfunctional senior management with too much focus on the wrong things (in 7 reviews)

  • No work-life balance there at all (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Feels like family

    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First American

    Pros

    Company adapts to changing market. Employee assistance always available.

    Cons

    Pay raises are few and far between.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I loved working here

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First American

    Pros

    I enjoyed the work environment

    Cons

    There really wasn't any down side to working here.

  3.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First American

    Pros

    It is an environment of intelligent people that are easy to work with.

    Cons

    Lack of better promotional opportunities.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    It was a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First American

    Pros

    Overall it was a Good learning opportunity.

    Cons

    Long hours meant terrible work/life balance.

  6.  

    It was a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First American

    Pros

    It served it's purpose while I was there.

    Cons

    Management wasn't truthful to clients & left the employees to clean up the mess. They liked to play the avoiding game when it came to problems. Upper management in my opinion was aware & instead of doing something about it, gave them promotions & raises.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Best place to work? Not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Santa Ana, CA
    Current Employee - Anonymous Employee in Santa Ana, CA

    I have been working at First American full-time (more than 5 years)

    Pros

    The campus is really pretty, nice location close to the freeway and South Coast Plaza. Fantastic cafe great salad bar. Many historic pictures from the 1800's it's a very nice touch.

    Cons

    The Management in my department has been around for 30 years, and are archaic in their thinking. No current knowledge. Little or no room for advancement. Most of the managers, in my department anyways, are on retirement track with no interest in improvement, remain disengaged, unethical and deceitful.

    Advice to ManagementAdvice

    Follow through on employee engagement surveys. The department is management heavy, not enough actual workers. Management sets a horrible example from the few hours actually at work in the office and available, to the constant gossip about employees and other managers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    None of us is as dumb as all of us!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Santa Ana, CA
    Former Employee - Senior Manager in Santa Ana, CA

    I worked at First American full-time (more than a year)

    Pros

    Pretty campus. Good location. Good IT support and the recruiters are amazing at what they do.

    Cons

    The recruiters are amazing at what they do. They will lie, cheat, steal, do whatever it takes to get you there and trap you to work for a place that is nothing as it was represented. I had to purposefully screw up repeatedly to get out of there without refunding the sign-on bonus. If I had the time, I would sue for misrepresentation. Management have no clue what they are doing! It's like the blind leading the blind! Yes, this company is just like family... a very dysfunctional and abusive family!

    Advice to ManagementAdvice

    Stop being threatened by those that can do their job better than you! Good managers hire people more knowledgeable than themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Troubling signs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First American full-time (more than 3 years)

    Pros

    The holidays are ok. Lots of training resources available through the company if you have the time to look at them. Great coworkers.

    Cons

    No shortage of managers, but it always seems like one hand doesn't know what the other is doing. Management doesn't seem to have reasonable expectations of workload which is an increasing issue resulting from multiple layoffs. I don't find management trustworthy after a few experiences, nor supportive in addressing larger operational concerns. You have to play the game to get ahead.

    Benefits are going down the toilet. Deductibles are unreasonably high even in the top tier health plan.

    Advice to ManagementAdvice

    Refocus some attention from the board to your employees. It's clear that the main goal is to make more money for your senior staff and investors, but that can't be done when your workforce is poorly managed, overworked and undervalued.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Seems pretty awesome fun peolple.

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at First American

    Pros

    Very good training very excited

    Cons

    None so far so good

  11.  

    I would go back to work for this company as they have loyalty to their employees. It's a great company in my opinion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Largo, FL
    Former Employee - Senior Customer Service Representative in Largo, FL

    I worked at First American full-time (more than a year)

    Pros

    Their benefits and employee perks are good. They have nice websites to keep you informed with company news. They have health websites that you participate for reducing your costs in health care. The employees I worked with were fantastic. It was sad they had to close offices and lay off employees, but they maintained their seasoned employees and laid off the workers that had recently been hired, which is not the norm in corporate society. They even provided a small severance package and I had only been employed for 1 year.

    Cons

    They brought in management from outside and I feel they could have made better choices from the pool of employees we already had established. The chance for advancement wasn't so great in our area.

    Advice to ManagementAdvice

    More structured training would be helpful.

    Recommends
    Neutral Outlook

First American Photos

Outside the First American Corporation headquarter office in Santa Ana, CA (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.22)
Night Time

+ Add Photo

Work at First American? Share Your Experiences

First American

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.