First American Reviews

Updated June 29, 2015
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3.3
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Recommend to a friend
Approve of CEO
First American CEO and Director Dennis J. Gilmore
Dennis J. Gilmore
48 Ratings

Pros
  • At certain times or with certain people/groups, the work/life balance is good (in 3 reviews)

  • Good company to get foot in the door and learn the title business (but not a place to stay) (in 4 reviews)

Cons
  • Dysfunctional senior management with too much focus on the wrong things (in 7 reviews)

  • No work-life balance there at all (in 4 reviews)

More Pros and Cons

138 Employee Reviews

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  1. Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at First American full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Low Stress, Great People, chance to change old processes and interface with more senior management within your unit or team

    Cons

    There isn't that much upward mobility. A good is good enough mentality usually wins out. Even if you want to excel that's not really what management is looking for.

    Advice to Management

    Utilize junior talent more and recognize that some people are willing to work more even if it increases their chances of being promoted, regardless of their tenure with the company.


  2. Business analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First American

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work environment. Central OC. Good benefits. On site cafeteria.

    Cons

    Training available but hard to find.


  3. Database Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Database Administrator in Santa Ana, CA
    Current Employee - Senior Database Administrator in Santa Ana, CA

    I have been working at First American full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good benefits and environment to work in.

    Cons

    Long hours and have to work with folks from offshore requiring one to work very late.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Territory Manager

    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Account Sales Manager in San Francisco, CA
    Former Employee - Account Sales Manager in San Francisco, CA

    I worked at First American (More than a year)

    Pros

    Great team to work with.

    Cons

    Industry inventory ups and downs can be challenging.


  6. Plenty Room For Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Resolutions in Santa Rosa, CA
    Current Employee - Claims Resolutions in Santa Rosa, CA

    I have been working at First American full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Training, By far the most extensive training I've ever been provided by an employer. Just to get on the floor, I went through 160 Hours of training,
    -Co-Workers. A very supportive, diverse group of people.
    -Pay is well above average for this type of work.
    -Plethora of benefits (Medical, Dental, Vision, 401k, ESO, HSA) and discounts.
    -Leadership as a majority, are very supportive and want to see you grow and get moved up.

    Cons

    -At times, can be very stressful. Their main concern is that they want attendance to be consisting but with a job that you sometimes can feel repeatedly overworked and stressed, some days you just want to stay home.
    -Leadership can at the same time be forgetful of how stressful your job can be.

    Advice to Management

    Find a way to have a more efficient and effective work-life balance. Attendance is key in a call center environment but happy employees=happy customers.


  7. Difficult business

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First American

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Fast Pace, you''ll never run out of work. The hours are good. Healthcare is OK.

    Cons

    Being taken for granted. Goal setting is a challenge and too many other departments get to influence your results trying to hit the goals. Need more people to help with completing special projects.

    Advice to Management

    Don't ask for ideas and feedback if you are going to criticize those that give a response as being malcontents for offering a response that questions a process.


  8. Helpful (1)

    Fortune 100 wannabe

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First American full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    -Industry-average salary and benefits.
    -Clean campus but watch out when crossing using the pedestrian lanes since employees do not observe traffic signs
    -Good cafeteria

    Cons

    Have problems keeping high performance employees


  9. great real estate knowledge and exposure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tustin, CA
    Current Employee - Anonymous Employee in Tustin, CA

    I have been working at First American part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great culture , diversity

    Cons

    Not much for growth opportunities

    Advice to Management

    Create promotion opportunities


  10. Okay if you aren't in sales,customer svc, sales, or claims resolution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Authorizations in Santa Rosa, CA
    Former Employee - Authorizations in Santa Rosa, CA

    I worked at First American full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, average pay. Fantastic training program. A lot of opportunities for growth.
    Great discounts. Everything is digital. I have seen several general employees move to other departments (myself included, before the supposed mandatory wait time). Authorizations isn't that bad except that they keep trying to push Customer service attitude too much.Have seen several people move up to lead or management positions.

    Cons

    Insanely difficult customers and technicians. You will become jaded about the general public quickly. The schedules can suck and aren't permanent. Sometimes mandatory overtime. QA can be inconsistent. Does pay enough for the stress factor.

    Advice to Management

    Be flexible. List to your employees complaints. Don't give the impression that you can't take escalated. Find something to reduce stress for reps. Maybe give a day in a different, non phones position.


  11. This company has changed in the last few years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First American full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice, hard working people working for company
    Stable Company
    Good work/life balance

    Cons

    Very Political
    Staunch, stuffy culture
    Can be insensitive or seem uncaring about employees

    Advice to Management

    Left hand does not know what the right hand is doing.



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