First American Reviews

Updated August 21, 2015
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3.2
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First American CEO and Director Dennis J. Gilmore
Dennis J. Gilmore
51 Ratings

Pros
  • At certain times or with certain people/groups, the work/life balance is good (in 3 reviews)

  • Good company to get foot in the door and learn the title business (but not a place to stay) (in 4 reviews)

Cons
  • Dysfunctional senior management with too much focus on the wrong things (in 7 reviews)

  • No work-life balance there at all (in 4 reviews)

More Pros and Cons

144 Employee Reviews

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  1. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Santa Ana, CA
    Former Employee - Director in Santa Ana, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First American full-time (More than a year)

    Pros

    Financially strong company, good benefit. Voted as best company to work for in Orange County.

    Cons

    Not innovative in some departments.

    Advice to Management

    Provide flexibility and empower employees


  2. Helpful (2)

    Supportive, professional atmosphere with thousands of top notch employees and only one or two bad apples.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Ana, CA
    Former Employee - Anonymous Employee in Santa Ana, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First American full-time (More than a year)

    Pros

    It's a "real" company with great benefits with opportunities for rewards, training, and advancement. The campus is beautiful and the people are diverse with the commonality of loving the company. The corporate branding and events are flawless.

    Cons

    As in any large organization, the decision making process is a little slow. The division where I worked had some flawed inter-departmental communications between, which was really only visible to employees and mid-level management at the time. But I've heard they've restructured things since, and executive management has improved in that particular division.

    Advice to Management

    Keep hiring people who care about the success of the company and who understand how to ethically increase shareholder value. Company wide communication is disseminated perfectly from the corporate level, but may need additional follow-up on behalf of a few divisions.


  3. WONDERFUL!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First American full-time

    Pros

    flexible, people considered important capital, growing

    Cons

    it was difficult to work with


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook

    I have been working at First American full-time (More than a year)

    Pros

    Low Stress, Great People, chance to change old processes and interface with more senior management within your unit or team

    Cons

    There isn't that much upward mobility. A good is good enough mentality usually wins out. Even if you want to excel that's not really what management is looking for.

    Advice to Management

    Utilize junior talent more and recognize that some people are willing to work more even if it increases their chances of being promoted, regardless of their tenure with the company.


  6. The eagle has landed and will never soar

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at First American full-time

    Pros

    Great benefits, plenty of positions and opportunities to cross train. Paid holidays and paid time off. Spirit committee ensures everyone is included and keeps it interesting at work.

    Cons

    Raises are a joke and rare. Expectations are too high. Little to no training. Inexperienced management, poor communication, and minimal support from management.

    Advice to Management

    Listen to your employees. Get to know them. Consider different ways of approaching a situation and don't be so fast to write them up or be too busy for them. Train train train!!!!!


  7. Business analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work environment. Central OC. Good benefits. On site cafeteria.

    Cons

    Training available but hard to find.


  8. Helpful (1)

    Database Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Database Administrator in Santa Ana, CA
    Current Employee - Senior Database Administrator in Santa Ana, CA
    Recommends
    Positive Outlook

    I have been working at First American full-time (More than 10 years)

    Pros

    Good benefits and environment to work in.

    Cons

    Long hours and have to work with folks from offshore requiring one to work very late.


  9. Territory Manager

    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Account Sales Manager in San Francisco, CA
    Former Employee - Account Sales Manager in San Francisco, CA

    I worked at First American (More than a year)

    Pros

    Great team to work with.

    Cons

    Industry inventory ups and downs can be challenging.


  10. Plenty Room For Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Resolutions in Santa Rosa, CA
    Current Employee - Claims Resolutions in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First American full-time (More than a year)

    Pros

    -Training, By far the most extensive training I've ever been provided by an employer. Just to get on the floor, I went through 160 Hours of training, -Co-Workers. A very supportive, diverse group of people. -Pay is well above average for this type of work. -Plethora of benefits (Medical, Dental, Vision, 401k, ESO, HSA) and discounts. -Leadership as a majority, are very supportive and want to see you grow and get moved up.

    Cons

    -At times, can be very stressful. Their main concern is that they want attendance to be consisting but with a job that you sometimes can feel repeatedly overworked and stressed, some days you just want to stay home. -Leadership can at the same time be forgetful of how stressful your job can be.

    Advice to Management

    Find a way to have a more efficient and effective work-life balance. Attendance is key in a call center environment but happy employees=happy customers.


  11. Helpful (1)

    Difficult business

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Fast Pace, you''ll never run out of work. The hours are good. Healthcare is OK.

    Cons

    Being taken for granted. Goal setting is a challenge and too many other departments get to influence your results trying to hit the goals. Need more people to help with completing special projects.

    Advice to Management

    Don't ask for ideas and feedback if you are going to criticize those that give a response as being malcontents for offering a response that questions a process.



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