First American Reviews

Updated September 3, 2014
Updated September 3, 2014
101 Reviews
2.8
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
First American CEO and Director Dennis J. Gilmore
Dennis J. Gilmore
38 Ratings

Review Highlights

Pros
  • My manager strives to make our work environment pleasant and very team oriented (in 7 reviews)

  • If you want a "Big Company " name on your resume, this is a great place to start (in 3 reviews)


Cons
  • No work-life balance there at all (in 4 reviews)

  • low pay, takes a long time to become permanent employee (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Friendly employees in a well to do area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First American full-time

    Pros

    Family feel with coworkers in a relaxed environment

    Cons

    Not much upside career potential. Does not help career growth

    Advice to ManagementAdvice

    More transparency between executive level management and constituents

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Santa Ana, CA
    Current Employee - Customer Service Representative in Santa Ana, CA

    I have been working at First American full-time for more than a year

    Pros

    Managers allow you to work autonomously. Nice campus and great cafeteria.

    Cons

    Average pay. Very few promotional opportunities.

    Advice to ManagementAdvice

    Watch the competion and move toward a more focused environment toward the customer's perspective.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Best Place to Work in Orange County! Not!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director  in  Santa Ana, CA
    Current Employee - Senior Director in Santa Ana, CA

    I have been working at First American full-time for more than 8 years

    Pros

    Clean Campus, decent cafeteria, free jeans every Friday if you contribute $5 to charity of the month.

    Cons

    Heads roll on a regualar basis come December since Executive Management needs to meet Wall Street expectations.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    I worked at First American during the good times - for 18 years, until 2008.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrator  in  Walnut Creek, CA
    Former Employee - Administrator in Walnut Creek, CA

    I worked at First American full-time for more than 10 years

    Pros

    I cannot address the current Pros of working for this company. However, when I left in 2008, there were very few pros. Downsizing had been going on for five years. Raises and bonuses had been withheld from anyone below management for the same length of time. This began after the company went public and under the reign of the current CEO.

    Cons

    There is absolutely no loyalty. The company once considered its long-term employees as their greatest assets and treated them accordingly - good salaries, substantial raises and bonuses across-the board. The first people to get the axe were the long-term employees, the ones with the history and background of the company.

    Advice to ManagementAdvice

    Respect and appreciate your employees as Don and Parker Kennedy appreciated them.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Good but insular, way too much office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Consultant  in  Santa Ana, CA
    Former Employee - Business Systems Consultant in Santa Ana, CA

    I worked at First American as a contractor for more than a year

    Pros

    Nice campus, good cafeteria, decent pantry

    Cons

    Lays off people too much, very cost conscious - people have to use up their saved up time off, favoritism is rampant, office politics is so tiresome. Not team oriented, people wont hesitate to sell out each other to save their own backs. Month to month basis only on many contract workers.

    Advice to ManagementAdvice

    Foster team spirit, and cut back on the favoritism already!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Trapped in time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First American full-time

    Pros

    This is a very old and established company. They own everyone in the title and won't be going out of business in the next 100 years. Decent working hours, great cafe, beautiful grounds, flexible schedule, okay benefits. Getting a foot in the door is hard, but once your in, your in.

    Cons

    Upper management is a huge problem, they all have pope jobs and aren't going anywhere. They get big yearly bonuses the size of your yearly income while you are told you there is no budget for a small raise. Nepotism exists big time here and that won't be changing anytime soon. On your first day you are branded, so if you start at the bottom, thats where you are staying. You are who your manager is. Period.

    Advice to ManagementAdvice

    Stop behaving and wishing it was still1950. A progressive environment and mindset is the only thing that will grow this company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Not as great as it seems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First American full-time for less than a year

    Pros

    Large established company, cafe on campus that's decent

    Cons

    Below average pay, below average benefits

    Advice to ManagementAdvice

    Give more to the employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Decent working environment and job security, but lower pay and no room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Quality Analyst  in  Santa Ana, CA
    Current Employee - Data Quality Analyst in Santa Ana, CA

    I have been working at First American full-time for more than a year

    Pros

    Almost everyone is polite and cordial, and the corporate campus is very nice. The company seems very accommodating of those with disabilities/differences, which is always good. Employment can be very secure, and you generally have a lot of latitude over how you do your work. At certain times or with certain people/groups, the work/life balance is good.

    Cons

    Management/HR seem to be playing moneyball with hiring technical talent, which makes sense from a financial POV, but pay/benefits are below market and there's no COLA. One of the upsides, job security, is likely because of lower than average pay.

    Advancement seems to be somewhat difficult because those fortunate enough to be in management positions have both decent pay and job security, and aren't going anywhere. Management seems to be a little good-old-boy'ish, and it's very difficult to move internally unless you're either so good the company can't ignore you, or really lucky. The flip side is that someone good enough to not be ignored could also make more someplace else.

    Work life balance can be good, but if the business really wants you and/or your group working on something, forget about it.

    I have a sneaking suspicion executive management view some groups ( for instance IT) as resources instead of partners, but I suppose that's true at many companies. I think the image of being a great place to work is very well cultivated, but not accurate in many ways.

    Advice to ManagementAdvice

    Market share and stock price aren't the only parts of a great company, although given the bonus structure, I can see why those are of so much interest. Ignoring/letting go of talent, either because of politics or finances, may hurt the company's long term health.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    I worked at First American

    Pros

    Salaries vary widely by region but compensation can be attractive. If you are able to use it, there is a lot of PTO, which accrues yearly. Lots of independence in how you work with your clients, as long as they are satisfied. A majority of your co-workers are fun, friendly, know their job and are willing to share their skills (if they have time) and are probably the best thing that working for this company has going for it.

    Cons

    Overly oppressive management at every level. Mostly incompetent in the rules that they fill, most mid and senior level management is either filled from outside the company or from the sales department... having no experience or concept what the jobs that the employees they are managing actually entail seems like a recipe for disaster, but that is the constant flow of the business model. Corporate policies that are announced and reversed or eliminated at the whim of management without any need or basis for most changes. Drastic change to work processes and tools, usually rolled out without any useability testing, often causing region wide server crashes and major workflow problems. Horrible, petty, vindictive management that has no skills or training in management techniques. Expectations to complete the workload of several people within 40 hours a week while there is a "no overtime" imperative, frozen salaries for years, reduced bonus structure, forced partial unemployment or random, massive layoffs.

    Advice to ManagementAdvice

    Most of the management should be forced out of the company, there should be a larger view of the company and profit structure. Short term small gains in profits and productivity at the expense of the quality of the product and employee and customer retention will be a huge loss over time when compared to quarterly reports. Standardize pay structure company wide, as well as training and benefits. Sup using pointless directives, new web portals (why would it make sense to have to navigate over ten sites internally for hr, benefits, work product, etc. and how would a customs know what to do when there are over 20 sites to navigate, many of them duplicates or half baked and abandoned but still somewhat functional?) Stop running the company into the ground and treating employees add if they are servants, chasing unattainable Wall Street fickle expectations without keeping an eye on creating a strong and viable company will eventually lead to being taken over and dismantled by a larger corporation. Cut management by at least a third.

  11.  

    A good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk  in  Santa Ana, CA
    Current Employee - Help Desk in Santa Ana, CA

    I have been working at First American full-time for more than 8 years

    Pros

    If you want to work on all Microsoft platforms and networks, this is a good place for a Computer User Specialist. First American will not only test but add to your skill set.

    Cons

    Pay is less than national average and no COLA.

    Advice to ManagementAdvice

    Lead as a team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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