First American

www.firstam.com
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Employee Reviews

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  1. 1 person found this helpful  

    Good but insular, way too much office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Business Systems Consultant in Santa Ana, CA
    Former Contractor - Business Systems Consultant in Santa Ana, CA

    I worked at First American as a contractor (more than a year)

    Pros

    Nice campus, good cafeteria, decent pantry

    Cons

    Lays off people too much, very cost conscious - people have to use up their saved up time off, favoritism is rampant, office politics is so tiresome. Not team oriented, people wont hesitate to sell out each other to save their own backs. Month to month basis only on many contract workers.

    Advice to ManagementAdvice

    Foster team spirit, and cut back on the favoritism already!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Decent working environment and job security, but lower pay and no room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Quality Analyst in Santa Ana, CA
    Current Employee - Data Quality Analyst in Santa Ana, CA

    I have been working at First American full-time (more than a year)

    Pros

    Almost everyone is polite and cordial, and the corporate campus is very nice. The company seems very accommodating of those with disabilities/differences, which is always good. Employment can be very secure, and you generally have a lot of latitude over how you do your work. At certain times or with certain people/groups, the work/life balance is good.

    Cons

    Management/HR seem to be playing moneyball with hiring technical talent, which makes sense from a financial POV, but pay/benefits are below market and there's no COLA. One of the upsides, job security, is likely because of lower than average pay.

    Advancement seems to be somewhat difficult because those fortunate enough to be in management positions have both decent pay and job security, and aren't going anywhere. Management seems to be a little good-old-boy'ish, and it's very difficult to move internally unless you're either so good the company can't ignore you, or really lucky. The flip side is that someone good enough to not be ignored could also make more someplace else.

    Work life balance can be good, but if the business really wants you and/or your group working on something, forget about it.

    I have a sneaking suspicion executive management view some groups ( for instance IT) as resources instead of partners, but I suppose that's true at many companies. I think the image of being a great place to work is very well cultivated, but not accurate in many ways.

    Advice to ManagementAdvice

    Market share and stock price aren't the only parts of a great company, although given the bonus structure, I can see why those are of so much interest. Ignoring/letting go of talent, either because of politics or finances, may hurt the company's long term health.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    I worked at First American

    Pros

    Salaries vary widely by region but compensation can be attractive. If you are able to use it, there is a lot of PTO, which accrues yearly. Lots of independence in how you work with your clients, as long as they are satisfied. A majority of your co-workers are fun, friendly, know their job and are willing to share their skills (if they have time) and are probably the best thing that working for this company has going for it.

    Cons

    Overly oppressive management at every level. Mostly incompetent in the rules that they fill, most mid and senior level management is either filled from outside the company or from the sales department... having no experience or concept what the jobs that the employees they are managing actually entail seems like a recipe for disaster, but that is the constant flow of the business model. Corporate policies that are announced and reversed or eliminated at the whim of management without any need or basis for most changes. Drastic change to work processes and tools, usually rolled out without any useability testing, often causing region wide server crashes and major workflow problems. Horrible, petty, vindictive management that has no skills or training in management techniques. Expectations to complete the workload of several people within 40 hours a week while there is a "no overtime" imperative, frozen salaries for years, reduced bonus structure, forced partial unemployment or random, massive layoffs.

    Advice to ManagementAdvice

    Most of the management should be forced out of the company, there should be a larger view of the company and profit structure. Short term small gains in profits and productivity at the expense of the quality of the product and employee and customer retention will be a huge loss over time when compared to quarterly reports. Standardize pay structure company wide, as well as training and benefits. Sup using pointless directives, new web portals (why would it make sense to have to navigate over ten sites internally for hr, benefits, work product, etc. and how would a customs know what to do when there are over 20 sites to navigate, many of them duplicates or half baked and abandoned but still somewhat functional?) Stop running the company into the ground and treating employees add if they are servants, chasing unattainable Wall Street fickle expectations without keeping an eye on creating a strong and viable company will eventually lead to being taken over and dismantled by a larger corporation. Cut management by at least a third.

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  5. 1 person found this helpful  

    A good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk in Santa Ana, CA
    Current Employee - Help Desk in Santa Ana, CA

    I have been working at First American full-time (more than 8 years)

    Pros

    If you want to work on all Microsoft platforms and networks, this is a good place for a Computer User Specialist. First American will not only test but add to your skill set.

    Cons

    Pay is less than national average and no COLA.

    Advice to ManagementAdvice

    Lead as a team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Worst Place Ever. Like High School Again.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First American

    Pros

    None other than the pretty office.

    Cons

    Watch your back at this place. It is like swimming in a shark tank. Employees are not valued. People are fired and layed off almost daily with no reason and no dignity.

  7.  

    little room for advancement

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First American

    Pros

    organized, good training, good co workers

    Cons

    low pay, takes a long time to become permanent employee

  8. 1 person found this helpful  

    This is NOT highschool

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Santa Ana, CA
    Former Employee - IT Manager in Santa Ana, CA

    I worked at First American full-time (more than a year)

    Pros

    What a pretty campus in a great location! The pay was okay, but could be better. They have been around for a long time.

    Cons

    Terrible management, most of which have no idea what they are doing, who manipulates situations to take advantage of you! Dysfunctional senior management with too much focus on the wrong things. Responsibilities are increased without the corresponding increase in authority. The skilled are not promoted. High turnover rate. No respect for employees. Appearance is more important than results (they choose to measure work hours, meeting attendance, or the appearance that work over actual productivity, which takes away from actual productivity). No feedback or guidance. No rewards or successes for hard work.

    Advice to ManagementAdvice

    Clear and concise communication is KEY! Work is a place for work; do not punish employees who do not want to socialize during their off hours. Look people in the eye when communicating, staring at their shoes or their chest is inappropriate. A little more honesty during the interview process would help your high turnover rate!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Some of the best recruiters... my worst career experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Costa Mesa, CA
    Current Employee - Senior Manager in Costa Mesa, CA

    I have been working at First American full-time (more than a year)

    Pros

    The recruiters are AMAZING! They talk about the culture like it is something to leave any job for. The campus is beautiful and filled with fabulous antiques and old pictures. Some of my peers were pretty fun people who kept me sane. The salad bar in the cafe is pretty good.

    Cons

    Under the shiny shell, it is a very poor company to work for. The benefits are bad and they keep getting cut a little more each year. The management are nowhere near experienced or talented enough to take on the roles that they have been assigned. They have no documented policies and procedures (except very vague, amorphous thoughts on ideas to perform), so these procedures change from day to day. There is no accountability from management. They will throw you under the bus to protect their own hide, even if they are the ones that instructed you incorrectly. The way they do things is also antique. They are extremely resistant to change; the way they want things done lacks material security protocols yet somehow manages to waste an excruciatingly immense waste of time. Communication is poor. They do not provide any kind of organizational charts for very sketchy reasons. They are completely unorganized. Management borders on harassment.

    Advice to ManagementAdvice

    Get organized. Manage your managers. Take accountability. Don't let your personal issues affect the way you treat people. Stop the loophole stuff as it's doing more harm than good.

    Negative Outlook
    Disapproves of CEO
  10.  

    Best place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Santa Rosa, CA
    Current Employee - Account Manager in Santa Rosa, CA

    I have been working at First American full-time (more than 8 years)

    Pros

    Love working for First American. Great culture and an organization that treats its employees with respect.

    Cons

    Stressful summers durring our busy season.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    I do not recommend this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receptionist in Midvale, UT
    Former Employee - Receptionist in Midvale, UT

    I worked at First American full-time (more than a year)

    Pros

    The first office I worked in was wonderful and so were the people.

    Cons

    Do not have any medical conditions, they will lay you off and then tell you it is due to restructuring. They will also tell you that you will be brought back as soon as a position opens up and that they will be on the lookout for any other jobs that you may fit. It was all a lie. They couldn't fire me due to my medical problems, so they laid me off.

    Advice to ManagementAdvice

    In this particular office, the clique that they have needs to be more open to new employees. Also, the manager could do more communicating with new hires.

    Doesn't Recommend
    Neutral Outlook

First American Photos

Outside the First American Corporation headquarter office in Santa Ana, CA (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.22)
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