First Cash Financial Services

www.firstcash.com

First Cash Financial Services Reviews

Updated January 12, 2015
Updated January 12, 2015
21 Reviews
2.8
21 Reviews
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Rick L. Wessel
11 Ratings

Employee Reviews

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  1.  

    Learn a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pawn Broker in Fort Worth, TX
    Current Employee - Pawn Broker in Fort Worth, TX

    I have been working at First Cash Financial Services

    Pros

    A lot Of money can be made

    Cons

    Poor benefits, no life balance,

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
  2.  

    This company needs an all around makeover.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Specialist in Fort Worth, TX
    Former Employee - Loan Specialist in Fort Worth, TX

    I worked at First Cash Financial Services

    Pros

    I gained a lot of experience doing a variety of things. Loans, check cashing,doing pawns, customer service. Also possibility for commission & I loved my customers I met some of the nicest people working there.

    Cons

    No breaks, can't leave the store, the pay isn't good compared to other companies. Sometimes they will raise the budgets high just so they won't pay you commission. The benefits suck. They don't have any employee appreciation anything...My Supervisor was UNBEARABLE! The raise that I got my second year was laughable considering all of the traveling, training other employees that I've done for the company. They don't have clear cut procedures so all Supervisors contradict themselves. The turnover rate is RIDICULOUS!

    Advice to ManagementAdvice

    Do away with all of the paper signing, that's the number one customer complaint. You need to implement a debit card machine as well, other companies are ahead in terms of technology. Most importantly try to do things to show employees you appreciate them. We couldn't even get a holiday party. Also if you didn't take so long to promote people you wouldn't have such an issue keeping the stores staffed.

    Doesn't Recommend
    Negative Outlook
  3.  

    People were great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tester/Puller in Loveland, CO
    Former Employee - Tester/Puller in Loveland, CO

    I worked at First Cash Financial Services full-time (less than a year)

    Pros

    Worked with three woman and I was the only guy. What can I say it was nice. Seriously though co workers were great including the boss.
    Pay was nice but the bonus was better. Hours in the EBay department was great 8-5 M-F. I drove the truck to other stores and all were great to work with.

    Cons

    Getting laid off or I would still be there.

    Advice to ManagementAdvice

    Doing great but need to have front store assistant manager leave store before losing it.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    No room for advancement because of buddy system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Cash Financial Services full-time (more than 5 years)

    Pros

    Great relationships with other staff members, bonuses and Q4 trip opportunity. CEO seems to really care about the company. Office staff doesn't turn over and are nice when I call. 401k and health insurance

    Cons

    Base pay isn't good and goals for bonuses are difficult to achieve. Management team isn't trained, high turnover. Hard to get promoted because it's about the buddy buddy system instead of your value to the company. Insurance isn't that great

    Advice to ManagementAdvice

    Ease back on the buddy system for promotions and pay employees better. Make bonus available to more employees. Take care of the people that make you money

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Corpus Christi, TX
    Former Employee - Assistant Manager in Corpus Christi, TX

    I worked at First Cash Financial Services full-time (more than 3 years)

    Pros

    At first I really enjoyed working here! I made a lot of connections and got to know a lot people! I made great commission checks, but the hourly pay really sucked!

    Cons

    Since this company is commission based, there is a large rivalry for customers. Pay sucks and they have a horrible turn over rate! Why do you think they are ALWAYS hiring as opposed to competitors!
    Management sucks and so do veteran employees! They are afraid that you will replace them! They are not honest with their money at the end of the night!

    Advice to ManagementAdvice

    Start reviewing cameras at registers! Not every shortage or overage is reported! Overages are saved to the side to replace shortages on other days! Treat employees fairly and always motivate!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    I have only been with this company for a short while, but I love my job.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Cash Financial Services

    Pros

    The training is very hands on and they don't train you for a couple of days and then throw you in to sink or swim.

    Cons

    Takes upshot of hours can be a little hard on the work home life balance.

  8.  

    Good but, just like working you have to be the broker when promotion comes your way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Cash Financial Services

    Pros

    Good atmosphere good pay for what you do.

    Cons

    Come raise or promotion time shoot high.

    Advice to ManagementAdvice

    Don't forget when you were a front line employee. Understand your role now as a leader don't forget those that got you where you are now.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Generally an enjoyable job , although some days can be stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Oklahoma City, OK
    Current Employee - Sales Associate in Oklahoma City, OK

    I have been working at First Cash Financial Services full-time (more than a year)

    Pros

    *Always provided with a solid 40 hours a week
    *Monthly bonuses can range from $25-$1500 or more depending on how much profit you generate.
    *In my area (OKC metro) overtime is almost always available.
    *Hourly pay not bad for a job that requires no higher education/specific skill training.
    *You learn a lot about a broad range of merchandise (electronics, tools, jewelry, etc.)
    *The commission structure keeps you motivated and interested in the job. Instead of working hourly while all profits are sent to corporate, you get to keep a percentage of all profits you make from loans (pawns) and sales.
    *Your management will SOMETIMES make good deals on merchandise you are interested in purchasing

    Cons

    *Definite favoritism in upper management
    *Stores constantly understaffed
    *Sometimes have to work more hours than you would like
    *The turnover rate is very high. I would guess 80% of new hires quit in under 6 months.
    *Customers and management WILL try your patience, and even coworkers you like will get on your nerves on busy 50-60 hour weeks
    *VERY little room to do anything else, time wise (School, part time second job, etc)

    Advice to ManagementAdvice

    *Drop the condescending attitudes and superiority complex
    *Don't assume everyone is willing to come in on their day off
    *Take more time to hire employees who are likely to stick around, instead of anyone with a valid social security number.

    Recommends
    No opinion of CEO
  10.  

    Good at first, bad now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Fort Worth, TX
    Current Employee - Sales Associate in Fort Worth, TX

    I have been working at First Cash Financial Services full-time (more than 3 years)

    Pros

    Great friendships with the co workers I started out with.

    Cons

    Pay sucks, they don't care enough to give holiday pay and dont care about employees.

    Advice to ManagementAdvice

    They dont have to work on holidays, they are in the comfort of their homes while we bust our butts to make them look good. They keep criminals and fire the good employees. This company will go down because of greed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    I will miss working here!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Fort Collins, CO
    Former Employee - Sales Associate in Fort Collins, CO

    I worked at First Cash Financial Services full-time (more than 3 years)

    Pros

    I worked for this company for three years and deciding to leave was a really tough decision. Management is great, literally all the way to the top - I never had a manager or supervisor I didn't like, even the occasional visitors from corporate were very easy to talk to and genuinely care about how you are feeling as an employee. Also, for an entry level job, the pay structure is fantastic - you have to work with your team to reach 8 parameters and you are pretty much guaranteed a bonus (by the end of my run, I was earning $1000+ bonuses every month). Working in a pawn shop gives you so much experience for any other job you may want in the future - retail, customer service, human resources, finances, sales. Working for First Cash is truly an opportunity that you should definitely seize if you get a chance.

    Cons

    The biggest interior issue I saw was that First Cash has a habit of dangling promotions - they'll train you and tell you that you're moving up but then at the last minute they decide not to promote for some reason or another. You will also probably have some of the most difficult customer interactions you could ever anticipate, but that's just to be expected from working at a pawn shop

    Advice to ManagementAdvice

    If you don't actually intend to bump somebody up, don't tell them you are. Also train and monitor your employees better! I saw way too much cost being put into items which ultimately lost the company money in terms of profit

    Recommends
    Positive Outlook
    Approves of CEO

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