First Cash Financial Services

www.firstcash.com
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First Cash Financial Services Reviews

Updated February 14, 2015
Updated February 14, 2015
23 Reviews
2.7
23 Reviews
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Recommend to a friend
Approve of CEO
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Rick L. Wessel
13 Ratings

Employee Reviews

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  1.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX

    I have been working at First Cash Financial Services full-time (more than 5 years)

    Pros

    Flexible schedules, upper management is very supportive.

    Cons

    Pay and commission is really low compared to many other jobs and there is very little room for growth.

    Advice to ManagementAdvice

    Raising your wages not just for new hires but for current employees to prevent as much turnover. Provide more growth within the company so employees have room for growth and have something to strive for in order to stay with the company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Learn a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pawn Broker in Fort Worth, TX
    Current Employee - Pawn Broker in Fort Worth, TX

    I have been working at First Cash Financial Services

    Pros

    A lot Of money can be made

    Cons

    Poor benefits, no life balance,

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
  3.  

    Auditor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auditor in Dallas, TX
    Current Employee - Auditor in Dallas, TX

    I have been working at First Cash Financial Services full-time (more than a year)

    Pros

    There is nothing good about working here

    Cons

    Little pay for long hours and worst of all you will be micro managed!

    Advice to ManagementAdvice

    Do more for the people who travel every week. Show them you care.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    This company needs an all around makeover.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Specialist in Fort Worth, TX
    Former Employee - Loan Specialist in Fort Worth, TX

    I worked at First Cash Financial Services

    Pros

    I gained a lot of experience doing a variety of things. Loans, check cashing,doing pawns, customer service. Also possibility for commission & I loved my customers I met some of the nicest people working there.

    Cons

    No breaks, can't leave the store, the pay isn't good compared to other companies. Sometimes they will raise the budgets high just so they won't pay you commission. The benefits suck. They don't have any employee appreciation anything...My Supervisor was UNBEARABLE! The raise that I got my second year was laughable considering all of the traveling, training other employees that I've done for the company. They don't have clear cut procedures so all Supervisors contradict themselves. The turnover rate is RIDICULOUS!

    Advice to ManagementAdvice

    Do away with all of the paper signing, that's the number one customer complaint. You need to implement a debit card machine as well, other companies are ahead in terms of technology. Most importantly try to do things to show employees you appreciate them. We couldn't even get a holiday party. Also if you didn't take so long to promote people you wouldn't have such an issue keeping the stores staffed.

    Doesn't Recommend
    Negative Outlook
  6.  

    People were great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tester/Puller in Loveland, CO
    Former Employee - Tester/Puller in Loveland, CO

    I worked at First Cash Financial Services full-time (less than a year)

    Pros

    Worked with three woman and I was the only guy. What can I say it was nice. Seriously though co workers were great including the boss.
    Pay was nice but the bonus was better. Hours in the EBay department was great 8-5 M-F. I drove the truck to other stores and all were great to work with.

    Cons

    Getting laid off or I would still be there.

    Advice to ManagementAdvice

    Doing great but need to have front store assistant manager leave store before losing it.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Corpus Christi, TX
    Former Employee - Assistant Manager in Corpus Christi, TX

    I worked at First Cash Financial Services full-time (more than 3 years)

    Pros

    At first I really enjoyed working here! I made a lot of connections and got to know a lot people! I made great commission checks, but the hourly pay really sucked!

    Cons

    Since this company is commission based, there is a large rivalry for customers. Pay sucks and they have a horrible turn over rate! Why do you think they are ALWAYS hiring as opposed to competitors!
    Management sucks and so do veteran employees! They are afraid that you will replace them! They are not honest with their money at the end of the night!

    Advice to ManagementAdvice

    Start reviewing cameras at registers! Not every shortage or overage is reported! Overages are saved to the side to replace shortages on other days! Treat employees fairly and always motivate!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    No room for advancement because of buddy system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Cash Financial Services full-time (more than 5 years)

    Pros

    Great relationships with other staff members, bonuses and Q4 trip opportunity. CEO seems to really care about the company. Office staff doesn't turn over and are nice when I call. 401k and health insurance

    Cons

    Base pay isn't good and goals for bonuses are difficult to achieve. Management team isn't trained, high turnover. Hard to get promoted because it's about the buddy buddy system instead of your value to the company. Insurance isn't that great

    Advice to ManagementAdvice

    Ease back on the buddy system for promotions and pay employees better. Make bonus available to more employees. Take care of the people that make you money

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    I have only been with this company for a short while, but I love my job.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Cash Financial Services

    Pros

    The training is very hands on and they don't train you for a couple of days and then throw you in to sink or swim.

    Cons

    Takes upshot of hours can be a little hard on the work home life balance.

  10.  

    Good but, just like working you have to be the broker when promotion comes your way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Cash Financial Services

    Pros

    Good atmosphere good pay for what you do.

    Cons

    Come raise or promotion time shoot high.

    Advice to ManagementAdvice

    Don't forget when you were a front line employee. Understand your role now as a leader don't forget those that got you where you are now.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Generally an enjoyable job , although some days can be stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Oklahoma City, OK
    Current Employee - Sales Associate in Oklahoma City, OK

    I have been working at First Cash Financial Services full-time (more than a year)

    Pros

    *Always provided with a solid 40 hours a week
    *Monthly bonuses can range from $25-$1500 or more depending on how much profit you generate.
    *In my area (OKC metro) overtime is almost always available.
    *Hourly pay not bad for a job that requires no higher education/specific skill training.
    *You learn a lot about a broad range of merchandise (electronics, tools, jewelry, etc.)
    *The commission structure keeps you motivated and interested in the job. Instead of working hourly while all profits are sent to corporate, you get to keep a percentage of all profits you make from loans (pawns) and sales.
    *Your management will SOMETIMES make good deals on merchandise you are interested in purchasing

    Cons

    *Definite favoritism in upper management
    *Stores constantly understaffed
    *Sometimes have to work more hours than you would like
    *The turnover rate is very high. I would guess 80% of new hires quit in under 6 months.
    *Customers and management WILL try your patience, and even coworkers you like will get on your nerves on busy 50-60 hour weeks
    *VERY little room to do anything else, time wise (School, part time second job, etc)

    Advice to ManagementAdvice

    *Drop the condescending attitudes and superiority complex
    *Don't assume everyone is willing to come in on their day off
    *Take more time to hire employees who are likely to stick around, instead of anyone with a valid social security number.

    Recommends
    No opinion of CEO

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