First Cash Financial Services Reviews

Updated August 11, 2015
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3.0
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Rick L. Wessel
17 Ratings

32 Employee Reviews

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  1. Decent place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant in Dallas, TX
    Current Employee - Assistant in Dallas, TX
    Approves of CEO

    I have been working at First Cash Financial Services (More than a year)

    Pros

    Casual dress, snacks and drinks are provided, laid back atmosphere. Coworkers are nice and friendly.

    Cons

    Pay could be better. Office morale is lacking and employees tend to feel under appreciated by management.


  2. Great Company to Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Cash Financial Services full-time (More than 8 years)

    Pros

    We earn commissions, so the more you sell, the more you make. Flexible scheduling, managers understand us since most of them started out as pawnbrokers.

    Cons

    Backrooms of the stores get hot in the summer!


  3. Loved my job, but upper management was horrible.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Killeen, TX
    Former Employee - Store Manager in Killeen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Cash Financial Services full-time (More than a year)

    Pros

    I loved the working with different ppl every day and the constant challenge.

    Cons

    They pay was great with all of the over time I worked, but hourly the pay was not enough. They have no respect for your life outside of work as they expect you to work 12 hour shifts 6 days a week. You don't get any credit for all the hard work you do.

    Advice to Management

    Pay your employees better and aknowledge their hard work.


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  5. IT Helpdesk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Exposed to many areas of IT, great for knowledge if you're just beginning into the world of IT

    Cons

    No standard training, you learn from everybody bits and pieces. They give you 2 weeks of "training" but there is no training manual.

    Advice to Management

    Overall management is good, everybody respects each other.


  6. Better Pay Would Be Great!!

    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at First Cash Financial Services full-time (More than 3 years)

    Pros

    Easy job as most of it is customer service. if you can talke to people and have an average brain then you can do this job.

    Cons

    pay is not so great, benefits plan can use some updates and could be made better for the tellers.

    Advice to Management

    bring back the comment box for employees


  7. pawnbroker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Money if you can get percents management if they like you hours If managers like you enough most of the customers were amazing

    Cons

    Make it impossible to make the numbers to make money. ..upper management VERY arrogant and they are rolling in the money as they dangle it over your head

    Advice to Management

    Get a clue on how to treat your employees because you loose some amazing people because you just don't like them personally.


  8. Very frustrating AT&T

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Saint Louis, MO
    Former Employee - Sales Associate in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Cash Financial Services part-time (More than a year)

    Pros

    the pay could be nice

    Cons

    A lot of butt kissing to get a good customer survey that may cause you being fired over something you can't control. They are always hiring and having good people quit. Thank God I quit and 2 more employees also within 48 hours. Goals are stressful to obtain, you have to push everything

    Advice to Management

    Why bother because they are just puppets themselves


  9. alot of hours .. low pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Tons of hours and fun atmosphere.

    Cons

    Baby sitting Co workers and pitiful hourly wage. No home life at all. mandatory holiday hours working 12 days in a row.

    Advice to Management

    Hire people that want to work instead of just warm bodies.


  10. You don't just have to negotiate with customers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Tyler, TX
    Current Employee - Manager in Tyler, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at First Cash Financial Services full-time (More than 5 years)

    Pros

    Customers can be great. Get to see some interesting items.

    Cons

    Supervisors play games with their managers, micro manage their stores instead of letting the managers do the job they are there to do. If you are not in the "group of buddies" you are completely on your own. You are constantly told you are replaceable. Rules and expectations change daily. Depends on the area supervisors mood on which rules are important this week. Market managers are not approachable treat even the managers like they are dirt "unless you are in the click of buddies" rules apply to all frontline employees but not upper management. They make sure you know they are not only above you but are above reproach.

    Advice to Management

    Giving them advice is about like talking to a brick wall. Once the company's stock drops another 10 points maybe CEO or COO will take notice.


  11. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at First Cash Financial Services full-time (More than 5 years)

    Pros

    Flexible schedules, upper management is very supportive.

    Cons

    Pay and commission is really low compared to many other jobs and there is very little room for growth.

    Advice to Management

    Raising your wages not just for new hires but for current employees to prevent as much turnover. Provide more growth within the company so employees have room for growth and have something to strive for in order to stay with the company.



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