First Cash Financial Services

www.firstcash.com
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First Cash Financial Services Reviews

Updated April 22, 2015
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2.6
25 Reviews
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Recommend to a friend
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Rick L. Wessel
13 Ratings

Employee Reviews

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  1. Very frustrating AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Saint Louis, MO
    Former Employee - Sales Associate in Saint Louis, MO

    I worked at First Cash Financial Services part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    the pay could be nice

    Cons

    A lot of butt kissing to get a good customer survey that may cause you being fired over something you can't control. They are always hiring and having good people quit. Thank God I quit and 2 more employees also within 48 hours. Goals are stressful to obtain, you have to push everything

    Advice to Management

    Why bother because they are just puppets themselves

  2. alot of hours .. low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Cash Financial Services

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Tons of hours and fun atmosphere.

    Cons

    Baby sitting Co workers and pitiful hourly wage. No home life at all. mandatory holiday hours working 12 days in a row.

    Advice to Management

    Hire people that want to work instead of just warm bodies.

  3. You don't just have to negotiate with customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Tyler, TX
    Current Employee - Manager in Tyler, TX

    I have been working at First Cash Financial Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Customers can be great. Get to see some interesting items.

    Cons

    Supervisors play games with their managers, micro manage their stores instead of letting the managers do the job they are there to do. If you are not in the "group of buddies" you are completely on your own. You are constantly told you are replaceable. Rules and expectations change daily. Depends on the area supervisors mood on which rules are important this week. Market managers are not approachable treat even the managers like they are dirt "unless you are in the click of buddies" rules apply to all frontline employees but not upper management. They make sure you know they are not only above you but are above reproach.

    Advice to Management

    Giving them advice is about like talking to a brick wall.
    Once the company's stock drops another 10 points maybe CEO or COO will take notice.

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  5. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX

    I have been working at First Cash Financial Services full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible schedules, upper management is very supportive.

    Cons

    Pay and commission is really low compared to many other jobs and there is very little room for growth.

    Advice to Management

    Raising your wages not just for new hires but for current employees to prevent as much turnover. Provide more growth within the company so employees have room for growth and have something to strive for in order to stay with the company.

  6. Learn a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pawn Broker in Fort Worth, TX
    Current Employee - Pawn Broker in Fort Worth, TX

    I have been working at First Cash Financial Services

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    A lot Of money can be made

    Cons

    Poor benefits, no life balance,

    Advice to Management

    None

  7. Helpful (1)

    Auditor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auditor in Dallas, TX
    Current Employee - Auditor in Dallas, TX

    I have been working at First Cash Financial Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There is nothing good about working here

    Cons

    Little pay for long hours and worst of all you will be micro managed!

    Advice to Management

    Do more for the people who travel every week. Show them you care.

  8. This company needs an all around makeover.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Specialist in Fort Worth, TX
    Former Employee - Loan Specialist in Fort Worth, TX

    I worked at First Cash Financial Services

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I gained a lot of experience doing a variety of things. Loans, check cashing,doing pawns, customer service. Also possibility for commission & I loved my customers I met some of the nicest people working there.

    Cons

    No breaks, can't leave the store, the pay isn't good compared to other companies. Sometimes they will raise the budgets high just so they won't pay you commission. The benefits suck. They don't have any employee appreciation anything...My Supervisor was UNBEARABLE! The raise that I got my second year was laughable considering all of the traveling, training other employees that I've done for the company. They don't have clear cut procedures so all Supervisors contradict themselves. The turnover rate is RIDICULOUS!

    Advice to Management

    Do away with all of the paper signing, that's the number one customer complaint. You need to implement a debit card machine as well, other companies are ahead in terms of technology. Most importantly try to do things to show employees you appreciate them. We couldn't even get a holiday party. Also if you didn't take so long to promote people you wouldn't have such an issue keeping the stores staffed.

  9. People were great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tester/Puller in Loveland, CO
    Former Employee - Tester/Puller in Loveland, CO

    I worked at First Cash Financial Services full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Worked with three woman and I was the only guy. What can I say it was nice. Seriously though co workers were great including the boss.
    Pay was nice but the bonus was better. Hours in the EBay department was great 8-5 M-F. I drove the truck to other stores and all were great to work with.

    Cons

    Getting laid off or I would still be there.

    Advice to Management

    Doing great but need to have front store assistant manager leave store before losing it.

  10. Helpful (1)

    Stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Corpus Christi, TX
    Former Employee - Assistant Manager in Corpus Christi, TX

    I worked at First Cash Financial Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    At first I really enjoyed working here! I made a lot of connections and got to know a lot people! I made great commission checks, but the hourly pay really sucked!

    Cons

    Since this company is commission based, there is a large rivalry for customers. Pay sucks and they have a horrible turn over rate! Why do you think they are ALWAYS hiring as opposed to competitors!
    Management sucks and so do veteran employees! They are afraid that you will replace them! They are not honest with their money at the end of the night!

    Advice to Management

    Start reviewing cameras at registers! Not every shortage or overage is reported! Overages are saved to the side to replace shortages on other days! Treat employees fairly and always motivate!

  11. Helpful (1)

    No room for advancement because of buddy system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Cash Financial Services full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great relationships with other staff members, bonuses and Q4 trip opportunity. CEO seems to really care about the company. Office staff doesn't turn over and are nice when I call. 401k and health insurance

    Cons

    Base pay isn't good and goals for bonuses are difficult to achieve. Management team isn't trained, high turnover. Hard to get promoted because it's about the buddy buddy system instead of your value to the company. Insurance isn't that great

    Advice to Management

    Ease back on the buddy system for promotions and pay employees better. Make bonus available to more employees. Take care of the people that make you money

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