First Citizens BancShares

  www.firstcitizens.com
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First Citizens BancShares Reviews

Updated August 25, 2014
Updated August 25, 2014
49 Reviews

3.1
49 Reviews
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Recommend to a friend
Approve of CEO
First Citizens BancShares President, CEO, and Director, First Citizens BancShares and First-Citizens Bank & Trust Frank B. Holding Jr.
Frank B. Holding Jr.
29 Ratings

Employee Reviews

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  1.  

    Chaotic Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Support Analyst  in  Raleigh, NC
    Current Employee - Systems Support Analyst in Raleigh, NC

    I have been working at First Citizens BancShares full-time for more than 5 years

    Pros

    Good salary, benefits, and paid time off

    Cons

    More expectations with no training. Want to grow fast but aren't organized.

    Advice to ManagementAdvice

    Pay attention to staff requests and concerns about resource capacity and lack of training for new processes and expectations.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Citizens BancShares

    Pros

    Good work/life balance. Lots of vacation time right off the bat. Ability to work remote. Not much micro managing. Corporate head quarters is conventionally located.

    Cons

    Not always using the latest and greatest tech, but getting better. Company is a little old fashion and conservative, but maybe not a bad thing for a bank to be. Some older employees have no clue what they are doing and i question how they got hired in the first place. Sometimes bank is very hesitant to fire people.

  3.  

    Don't even consider working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at First Citizens BancShares full-time for more than 10 years

    Pros

    People are friendly. 11 paid holidays per year. 2 weeks PTO immediately.

    Cons

    HR can't be trusted. They're pro mgmt. rather than pro employee. There's no confidentiality or trust between employees, their managers, and HR. Departments are siloed and do not work together. There's a lot of politics that can't be avoided. Salaries are extremely low and annual raises are arbitrary (dept head gives out raise pool based on how well budget is going and raise amount is given to employees that are liked best rather than based on performance). Little has been spent on technology and getting any tools to do your job is a challenge. You basically have to beg for necessities rather than request them. They're often refused so you have to find ways to work around that.

    Advice to ManagementAdvice

    Develop better ethics. Invest in technology. Listen and implement employee suggestions/ideas.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Business and Treasury

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  North Charleston, SC
    Current Employee - Vice President in North Charleston, SC

    I have been working at First Citizens BancShares full-time for more than a year

    Pros

    Good people
    Low sales goals
    Not tons of pressure
    Flexible schedule

    Cons

    Not much room for advancement
    Lagging technology and pricing (which aligns with low goals)
    Not willing to change rapidly enough to be competitive

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    BULLY MANAGER

    Former Employee - Computer Operator (Current Title IS Computer Operations Technician)  in  Raleigh, NC
    Former Employee - Computer Operator (Current Title IS Computer Operations Technician) in Raleigh, NC

    I worked at First Citizens BancShares full-time for more than 3 years

    Pros

    There were a handful of good reasons to work there when I started. Just like any new job, you appreciate the opportunity to work there. As the months and years went by, I was experiencing on and off bullying from my manager. I still performed at my job and remained focused and committed to my work ethic. I am an optimist even in the face of a bully manager.

    Cons

    Fosters a culture of oppression and workplace bullying. My manager was such a person.

    Advice to ManagementAdvice

    Get someone to pay attention and do what is right. It is just like raising a child. If you let it get away and do what it wants, it will continue.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Talk about employees being their best asset but actions do not reflect this

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Citizens BancShares for more than 10 years

    Pros

    Good PTO, not high pressure as some other places.

    Cons

    Raises are low and no additional incentives like bonuses or stock plan. Senior positions seem to only go to outside folks, little internal promotions.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Company is very much by the book with all internal controls.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Denver, CO
    Former Employee - Project Manager in Denver, CO

    I worked at First Citizens BancShares as a contractor for more than a year

    Pros

    They have very loyal employees and provide many HR services.

    Cons

    A very strong hierarchy and every step of every process is by the book with no deviation from the process. Not a very inviting atmosphere and nobody knows what anybody else is doing.

    Advice to ManagementAdvice

    Lighten up and allow employees to branch out and learn more about what other departments/areas are doing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    conservative and stable, with good benefits but low pay (no bonus or commission)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Citizens BancShares full-time for more than 3 years

    Pros

    -good hours and flexibility
    -good culture internally
    -opportunity to learn outside standard job functions
    -most in roles of leadership care about associates
    -sales are done the right way and customers are treated well
    -once you learn "what fits in the box" it is easy to be successful with a bit of hard work
    -strong financial position and liquidity
    -internal support associates are very pleasant to work with

    Cons

    -paltry annual raises (2-4% standard)
    -no bonuses for associates with sales goals, so someone hitting it out of the park will still receive their salary while someone barely scraping by will also still receive their salary- no opportunity to control what you make based on excellent performance
    -no commission on sales
    -if promoted internally expect to be at less than 10% of the pay scale for the promoted job
    -outdated technology platform with frequent crashes
    -"kidney stone" management with many re-invented programs that are makeovers of old programs repackaged into shiny, newer versions
    -no brand recognition outside of North Carolina and Roanoke, Va. because branches have limited or NO marketing budget
    -technology upgrade plan taking too long and poorly implemented, ex: Business Online Banking crashed over a year ago and the new version has yet to be released
    -annual invitation-only program for top associates is weighted unfairly with Raleigh and North Carolina markets. Most winners are repeat attenders located in well-established markets with 25% + market share... people in new markets have virtually NO CHANCE of going to annual awards

    Advice to ManagementAdvice

    -Come up to industry standards with pay, increase base salaries and give sales associates bonuses and commissions. Many associates have called the bank's salary positions "cheap", "far below industry average" and "unfair" for the amount of work required for each position.
    -customize sales goals by region or market instead of expecting every position within the bank to perform at the same level.
    -Use some of the cash on hand to improve technology quickly before the new implementation project falls behind industry standards

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Friendly and positive employees and nice branches.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Representative  in  Charlotte, NC
    Current Employee - Sales and Service Representative in Charlotte, NC

    I have been working at First Citizens BancShares full-time for more than a year

    Pros

    Comfortable environment. Very nice employees, PTO, Great hours and no pushy sales. Easy to understand account options for clients.

    Cons

    Lack of training, licensing, and new skills to add to your resume, and career advancement is slow. Dated technology.

    Advice to ManagementAdvice

    Discuss a career path with employees. Teach employees new skills to make them more successful.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    a place that encourages you to settle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Citizens BancShares full-time for more than a year

    Pros

    Great benefits. Colleagues are kind and managers are supportive. A good place to have a stable job (but not very welcoming to advancement)

    Cons

    This is a very conservative bank. Very resistant to change and thus are probably five years behind on the necessary technology for the industry. Not a lot of opportunity for career advancement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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