First Coast Service Options, Inc.

  www.fcso.com
  www.fcso.com
Work in HR? Unlock Free Profile

First Coast Service Options, Inc. Reviews

Updated September 12, 2014
Updated September 12, 2014
19 Reviews
2.5
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Sandra Coston
12 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Provider Auditor I
    Former Employee - Provider Auditor I

    I worked at First Coast Service Options, Inc. full-time for more than a year

    Pros

    Encouraged to work independently. Bonuses every year!

    Cons

    Somewhat disorganized which can be irritating.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    good company depends on where and who you work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Specialist  in  Jacksonville, FL
    Former Employee - Enrollment Specialist in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time for more than 10 years

    Pros

    Its a job if you don't rub management the wrong way

    Cons

    getting raises and dealing with a management staff that don't know what they are doing or how to do the work they are trying to manage.if you are a black person do not look to advance in this company.

    Advice to ManagementAdvice

    learn the job for the staff you are managing. and stop being sneakie

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    I used to be excited to go to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time for more than 10 years

    Pros

    The PTO policy is generous and some of the benefits are good. Good coworkers, good learning opportunity for new fields of endeavor.

    Cons

    Promotional opportunities are there for those with friends in high places. Most positions are decided before the interview is even held. Having an advanced degree or certification means nothing, and I don't think anyone looks at resumes when people put in for promotions. It's all "who do you know". HR is no help; there used to be a great bunch of employees in HR; now it's who do you know versus what do you know. I now have the same job at a different organization, and make a great deal more. The salaries are NOT competitive. You can work there as a contractor for twice to three times as much, but if you are hired full-time, you will lose the extra and be put to the regular company salary. New management has come in and eliminated experienced workers, or made conditions so bad the experienced staff leaves. Management has "pets" and forget the rest.

    Advice to ManagementAdvice

    I would advise upper or senior level management to become more involved with what is happening in the departments. There are departments that are run so poorly that most of the experienced staff has left the company, and the remainder are not familiar enough with the work to come in and take over with no training. Also, have senior management review the real competitive salaries - the ones at FCSO are NOT competitive, based on the overall market for most positions. If senior level management does not find a way to improve salary, work hours and promotions, this company will continue to lose good workers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    When quality doesn't matter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor II  in  Jacksonville, FL
    Former Employee - Auditor II in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time for more than 3 years

    Pros

    A good way to gain experience in healthcare auditing. It's a job.

    Cons

    First Coast Service Options (FCSO) only cares about volume, not quality. The main goal is to get as many audits done as possible without regard of quality. Employees are underpaid well below market and are overworked. New employees are thrown in the deep end without formal training. Numerous employees went on stress leave while I was employed. Many were unhappy and morale was constantly down. Hard work is not recognized. If you are a high producer you will only be expected to produce more and your annual increase if any will be next to nothing.

    Advice to ManagementAdvice

    Take care of your employees. Offer competitive salaries and provide opportunity for advancement. "The right things the right way" with the workload your employees receive. It forces them to give up quality and in turn executing a fair audit and well thought out audit.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Medical Review Nurse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Review Nurse  in  Jacksonville, FL
    Former Employee - Medical Review Nurse in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time for less than a year

    Pros

    Good learning experience. Flexible schedule.

    Cons

    Better orientation process. Need more available resources. High turn-over rate

    Advice to ManagementAdvice

    Because the work environment was set up in a cubicle style fashion, a lot of personal information was over heard, that didn't need to be shared/heard by others. Better training process to on-board Nurses. Some of the delivery messages could have been more tactful.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medicare Provider Enrollment Specialist  in  Jacksonville, FL
    Former Employee - Medicare Provider Enrollment Specialist in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time for less than a year

    Pros

    Great company to work for!

    Cons

    A little unorganized, new management

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PSA  in  Jacksonville, FL
    Former Employee - PSA in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time for more than 3 years

    Pros

    The pay is great, and if you love to abuse fmla this for you. They offer a great work out program by making you park 2 miles away. Idiot managers who get master's degrees from University of Phoenix create policies that actually cause less work to get done, which is good because laziness is rewarded.

    Cons

    Ever wake up in tears because you dread going into work, enough said,

    Advice to ManagementAdvice

    Retire.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Unstable Company Please Dont try it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Charge Auditor  in  Jacksonville, FL
    Current Employee - In Charge Auditor in Jacksonville, FL

    I have been working at First Coast Service Options, Inc. full-time for more than 5 years

    Pros

    Great Coworkers and managers. You can have the medicare experience with them and then go out to the healthcare industry.

    Cons

    As a subsidiary of BCBSFL FCSO should have a inexpensive Health Insurance for employees and family members. Long hours of work without compensation.

    Advice to ManagementAdvice

    Go down to the workers and try to see what they are doing for the company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Excellent company, they're the best at what they do.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Coast Service Options, Inc.

    Pros

    Everything you could imagine at a job like this.

    Cons

    Nothing to complain about, they're awesome.

    Advice to ManagementAdvice

    Keep up the good work and thanks for caring.

  11. 1 person found this helpful  

    Horrible management, bullying, lack of resources, run like a labor camp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Review Nurse  in  Jacksonville, FL
    Former Employee - Review Nurse in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time for more than a year

    Pros

    able to telework, hard working, supportive co-workers

    Cons

    Never worked a 40 hour work week, always 50-60+ hours and it was never enough. Did not get paid 1 cent over 40 hours since exempt. The production expectations went up so high that no proper review could be done. Management constantly bullies employees to work more free overtime for the good of the company. No work/family balance. Cannot use PTO, if call out sick made to look like you let the team down. The place is run like a Labor Camp. Why hire more resources when they can get 6 days a week and unrealistic production out of the current staff? Don't ask too many questions or try to do things the right way, just produce high numbers, that is all that is important. High overturn/burn out rates.

    Advice to ManagementAdvice

    Take the time to listen to your employees. I was told they were too swamped, didn't care how I did my job, or what it took to make a decision. Very unprofessional, bragging about playing on Farmville 2 too much while you worked the weekend. Management knew less than the employees about the workload. High turn over, 2 directors, 2 managers, 3 team leads in a short period.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Worked for First Coast Service Options, Inc.? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.