First Coast Service Options, Inc.

www.fcso.com
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First Coast Service Options, Inc. Reviews

Updated April 20, 2015
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2.7
22 Reviews
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Sandra Coston
14 Ratings

Employee Reviews

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  1. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst III in Jacksonville, FL
    Current Employee - Operations Analyst III in Jacksonville, FL

    I have been working at First Coast Service Options, Inc.

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay. Overtime is great to pay bills. Annual bonuses! We can now wear jeans! Unlike what a lot of others say, they do promote from within. Some departments offer a flex schedule were you can leave early on Friday of you have your time in. Also the staff can come in as early as 6:30 am thru 9 am.

    Cons

    Health care has gone to crap, not the company's fault though. Affordable care act my butt.

  2. appeal enrollment analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Coast Service Options, Inc. full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    working with providers and consultants is vey interesting. flexible hours, but mandatory overtime during busy seasons, good insurance plan and 401K

    Cons

    poor management and supervisors, very much a click type of work environment. permits family to work under different supervisors but still there is lots of nepotism

    Advice to Management

    clean house

  3. FCSO is highly dedicated to meeting CMS standards in their processes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Provider Enrollment Analyst in Jacksonville, FL
    Current Employee - Provider Enrollment Analyst in Jacksonville, FL

    I have been working at First Coast Service Options, Inc. full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    CMS is ever changing and FCSO ensures that we are aware of each change in a timely manor. FCSO's vision statement applies to our main focus on a daily basis, "The right things, the right way". This drives employees to do their best at all times and in all situations. The flexibility in our schedules also help us to balance our work and home life easier.

    Cons

    Growth within the company can be hindered if you are considered an asset within your current role. Also, the compensation is not equally balanced with fair market value for the amount of work that is required of you with in certain departments.

    Advice to Management

    Take a close look at the various roles within the organization. Understand that metric goals and procedures can't always be universal but should apply to the process in which each specific duty is performed, dependent upon the project. Compensation and advancement should also be measured by your individual performance.

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  5. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Provider Auditor I
    Former Employee - Provider Auditor I

    I worked at First Coast Service Options, Inc. full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Encouraged to work independently. Bonuses every year!

    Cons

    Somewhat disorganized which can be irritating.

  6. good company depends on where and who you work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Specialist in Jacksonville, FL
    Former Employee - Enrollment Specialist in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Its a job if you don't rub management the wrong way

    Cons

    getting raises and dealing with a management staff that don't know what they are doing or how to do the work they are trying to manage.if you are a black person do not look to advance in this company.

    Advice to Management

    learn the job for the staff you are managing. and stop being sneakie

  7. I used to be excited to go to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The PTO policy is generous and some of the benefits are good. Good coworkers, good learning opportunity for new fields of endeavor.

    Cons

    Promotional opportunities are there for those with friends in high places. Most positions are decided before the interview is even held. Having an advanced degree or certification means nothing, and I don't think anyone looks at resumes when people put in for promotions. It's all "who do you know". HR is no help; there used to be a great bunch of employees in HR; now it's who do you know versus what do you know. I now have the same job at a different organization, and make a great deal more. The salaries are NOT competitive. You can work there as a contractor for twice to three times as much, but if you are hired full-time, you will lose the extra and be put to the regular company salary. New management has come in and eliminated experienced workers, or made conditions so bad the experienced staff leaves. Management has "pets" and forget the rest.

    Advice to Management

    I would advise upper or senior level management to become more involved with what is happening in the departments. There are departments that are run so poorly that most of the experienced staff has left the company, and the remainder are not familiar enough with the work to come in and take over with no training. Also, have senior management review the real competitive salaries - the ones at FCSO are NOT competitive, based on the overall market for most positions. If senior level management does not find a way to improve salary, work hours and promotions, this company will continue to lose good workers.

  8. When quality doesn't matter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor II in Jacksonville, FL
    Former Employee - Auditor II in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time (more than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A good way to gain experience in healthcare auditing. It's a job.

    Cons

    First Coast Service Options (FCSO) only cares about volume, not quality. The main goal is to get as many audits done as possible without regard of quality. Employees are underpaid well below market and are overworked. New employees are thrown in the deep end without formal training. Numerous employees went on stress leave while I was employed. Many were unhappy and morale was constantly down. Hard work is not recognized. If you are a high producer you will only be expected to produce more and your annual increase if any will be next to nothing.

    Advice to Management

    Take care of your employees. Offer competitive salaries and provide opportunity for advancement. "The right things the right way" with the workload your employees receive. It forces them to give up quality and in turn executing a fair audit and well thought out audit.

  9. Medical Review Nurse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Review Nurse in Jacksonville, FL
    Former Employee - Medical Review Nurse in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time (less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good learning experience. Flexible schedule.

    Cons

    Better orientation process. Need more available resources. High turn-over rate

    Advice to Management

    Because the work environment was set up in a cubicle style fashion, a lot of personal information was over heard, that didn't need to be shared/heard by others. Better training process to on-board Nurses. Some of the delivery messages could have been more tactful.

  10. Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medicare Provider Enrollment Specialist in Jacksonville, FL
    Former Employee - Medicare Provider Enrollment Specialist in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for!

    Cons

    A little unorganized, new management

  11. Helpful (1)

    Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PSA in Jacksonville, FL
    Former Employee - PSA in Jacksonville, FL

    I worked at First Coast Service Options, Inc. full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay is great, and if you love to abuse fmla this for you. They offer a great work out program by making you park 2 miles away. Idiot managers who get master's degrees from University of Phoenix create policies that actually cause less work to get done, which is good because laziness is rewarded.

    Cons

    Ever wake up in tears because you dread going into work, enough said,

    Advice to Management

    Retire.

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