First Communications Reviews

18 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.2
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Margi Shaw
3 Ratings

18 Employee Reviews

Sort: Popular Rating Date
  1. As a recent college graduate, I am having a great experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lombard, IL
    Current Employee - Anonymous Employee in Lombard, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Communications full-time (Less than a year)

    Pros

    I recently graduated from college and landed my first full-time job here. While in college I never considered working for a telecommunications company, but this is an industry that is never going to go away. I quickly realized that starting a career in this industry will provide me with more job security in the future. I think it is great that management is looking to hire more recent graduates who are looking to start a career here. Like most millennials it is important to me to be a part of a company that is active in the community and has a work-hard play-hard atmosphere. I have been here a few months and have already taken part in three community service projects. Working at a smaller company I love that we can have monthly employee meetings to hear directly from the CEO how the company is doing, and give recognition to top performers. We also get catered food at these meetings, and it is a great chance to get to know people in other departments. I work in the Lombard, IL office, and the building has a brand new fitness center and a deli shop with a variety of food. I like the atmosphere of a smaller company versus working for a large company in this industry, such as Comcast or AT&T, because I definitely would not be able to have as much of a voice or have the variety of responsibilities that I have now. This past year, and since I have been here, there have been a lot of changes from hiring new talent to creating new products and services to stay relevant in this rapidly evolving industry. I am excited to be a part of what is to come in 2015!

    Cons

    I wish I had training on our products and services when I came on-board. I think it is important for all departments to have an in-depth understanding of each of our products, not just the Account Executives and Account Managers. I think this is crucial especially for recent graduates who want to feel that they are prepared coming into their first job.


  2. They need a lot of improvement in all aspects of running their business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Backing of a VC company

    Cons

    Processes are broke. They cannot handle large projects.

    Advice to Management

    Gear up or you will be left behind fast.


  3. Overall a good company to work for if you are starting out in the Telecomm world.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support in Akron, OH
    Former Employee - Sales Support in Akron, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at First Communications full-time (More than a year)

    Pros

    Great relaxed atmosphere with good co-workers and a great boss. Overall a good place to work.

    Cons

    No room for advancement, salary is on the low end. Company is trying to get into bigger markets but needs more time to develop.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Telephone company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Chicago, IL
    Former Employee - Technician in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at First Communications full-time (More than a year)

    Pros

    Lots of fiber. FC started as an offshoot of a power company, so they had (from transmission lines right of way purchases) contiguous tracts of land.

    Cons

    All power in Akron. FC buys companies and they die, leaving only a customer list. Local solutions replaced by Akron ones. Written in VB or something which looked like it. Very ugly systems. Everyone always afraid for their job.


  6. Great Opportunities; Great team to work with!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Lombard, IL
    Current Employee - Sales Executive in Lombard, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love that the executive team is so accessible and open to hearing/trying new things; I feel extremely supported by my coworkers and management, right up to the CEO! There is a great amount of opportunity for creative, self-motivated and entrepreneurial team members as we continue to grow. Community service is a focus at First Communications; we've done everything from making blankets for Linus Project; food drives for holidays, collecting supplies for battered women's shelters and most recently, adopting a child from DCFS to buy Christmas gifts for!! Company communication with employees is good; there is a monthly meeting "All Hands" meeting for the CEO to share everything from company news & standings to recognizing employee contributions and anniversaries - and they even buy us lunch!!! I see First Communications moving in a progressive direction from an energetic & positive woman CEO to the great investments they've made in infrastructure and product line. Other things that are appreciated and enjoyed are casual/jeans Fridays, purified water machines (hot for tea/cold for drinking), coffee, fridges & eating areas, nice training room & conference rooms, great coworkers/atmosphere, events such as Customer Service Week and holiday parties with games, gifts and prizes, covered parking (discounted parking in city).

    Cons

    The salary could be a little better and the addition of a training department would really enhance a strong foundation. First Communications has opportunity with regard to some easy employee satisfaction benefits such as PTO when offering new employees. The last potentially disheartening thing I could say is that there are some potential customers who remember who First Communications WAS, not who we are NOW, and unfortunately, this sometimes gets in the way.

    Advice to Management

    Create a training department to help with everything from on-boarding/training new employees to developing leadership within; offer better benefits when on-boarding new team members.


  7. Long lived. Worked from home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Home based. Excellent jobs! Loved it.

    Cons

    Home based. I was ok with it

    Advice to Management

    Learn and meet your employees


  8. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Communications full-time (More than 3 years)

    Pros

    Great benefits, good salary nice bonus plan that rewards all the employees (hard to find these days!) and strong family oriented atmosphere. Company encourages entrepreneurial initiative. High growth oriented culture with good product line and focus on customer satisfaction.

    Cons

    Not a good place for people who need constant supervisions or just want to show up and get by.


  9. Growing Company, Innovative Team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Chicago, IL
    Current Employee - Management in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Communications full-time (More than a year)

    Pros

    Enthusiastic, fun loving, talented team. Company is growing with loads of opportunties to learn new technology, lead projects and grow your career. Leadership share corporate goals and objectives openly and frequently. Business objectives are aggressively but achievable.

    Cons

    Need to keep growing our team and talent.

    Advice to Management

    keep on this path.


  10. Found a career here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fairlawn, OH
    Current Employee - Anonymous Employee in Fairlawn, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at First Communications full-time (More than 5 years)

    Pros

    Having worked here for several years, I know many people that have made a career here, not just a job. Most of the employees are good, hard-working people, and I enjoy working with most of them. Management is currently working hard to improve communication and encourage more employee participation.

    Cons

    Can use better teamwork between departments. Also, being a smaller company, advancement can sometimes appear limited ... but there is always room for growth for someone who shows the initiative.

    Advice to Management

    Continue to do what's right by your employees and your customers.


  11. Liars to customers and employees! All positive reviews on here are fake!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Fairlawn, VA
    Former Employee - Account Representative in Fairlawn, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Communications full-time (More than 3 years)

    Pros

    Umm... the customer support managers are clueless. I'm trying to think of something positive. Oh, they have a decent company picnic with all the trimmings. Company does offer 2 weeks off.

    Cons

    Too many network outages. Too many angry customers.... I never experienced what you do here and I work for 2 other Fortune 100 companies. District Manager will stab you in the back! Customer service, what is that?

    Advice to Management

    the lies will catch up with you. How do you sleep at nite?



Showing 18 of 19 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.