First Data

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First Data Reviews

Updated Jul 25, 2014
All Employees Current Employees Only

2.6 451 reviews

24% Approve of the CEO

(no image)

Frank Bisignano

(121 ratings)

35% of employees recommend this company to a friend

Review Highlights

Pros
  • Pay is decent but could be better, work from home on occasion(in 19 reviews)

  • Great co-workers depending on your team and relatively good work/life balance(in 19 reviews)


Cons
  • Senior management say what they think people want to hear then do the opposite(in 24 reviews)

  • High expectations and time commitements - Can impact work life balance negatively(in 11 reviews)

451 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Barbarians at the Gate - The Sequel

    IT Manager (Former Employee) Denver, CO

    ProsFirst data was a great place to work prior to 2007. Some of the best people I have worked with in the IT field.

    ConsKKR is the main reason for the downfall of this company. There is no regard for the human factor of this story. Go read or watch the book/movie Barbarians at the Gate. It isn't the first time these money hungry investors have ruined peoples lives.

    Advice to Senior ManagementStop micromanaging highly compensated managers that have more experience and education than most of you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Senior Processing Specialist Supervisor

    Senior Analyst Production Support (Former Employee) New York, NY

    ProsHigh moral and great company values. Always room for advancement.

    ConsHigh volume and fast pace 364 days a year.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Great First Job

    Business Analyst (Current Employee) Maitland, FL

    ProsProvided great experience in financial services.

    ConsFinancial incentives could have been better

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Ok place

    Anonymous Employee (Former Employee)

    ProsBenefits and people. It really depends on the department you are in and who your manager is as to whether you will like this place. Overall a good place to work in this industry.

    ConsUncertainty of layoffs - but if you are able to hang in there, there may be career opportunities. They may not be at your branch or your city but nevertheless, they do exist.

    • Culture & Values
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Account Excecutive

    Account Executive (Current Employee) Bronx, NY

    ProsSky is the limit, great place to work

    ConsHard Work, to many products.

    Advice to Senior ManagementManagment is doing a great Job!!!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Good. Large company, not as attuned to customer needs as TSys or Mercury Payment Systems.

    Software QA Engineer (Former Employee) Greenwood Village, CO

    ProsSalary and benefits not bad. Projects are pretty good, as well as tools, technology.

    ConsLousy Management. But isn't that true everywhere?

    Advice to Senior ManagementYou should listen to your employees and contractors, that's what you hire them for. Constructive criticism can be a bridge to process improvement.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Relationship Manager

    Regional Relationship Manager (Current Employee) Houston, TX

    ProsWork remotely - great people and team to work with.

    ConsCocstant industry challenges and changes. None to think of yet.

    Advice to Senior ManagementNone yet.

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Time to move on

    Senior Manager (Current Employee) Englewood, CO

    ProsGreat people to work with, opportunity to work globally;

    ConsBenefits being cut down to substantially, culture has tanked; there is no regard for the workforce, focus is on Executives

    Advice to Senior ManagementFrank came to Denver last year and chose to deceive the hard working, dedicated employees about the company's plans, he talks out of both sides of his mouth stating he doesn't believe in cutting jobs and then three months later announces the decision to layoff and transfer jobs out of Denver. Benefits were trimmed to the extent that family coverage is not affordable, time off is being cut down (yet he still has company benefits which include use of the company jet for his unlimited personal use, to name one the excessive benefits he receives as he trims everyone else's). There is a true understanding among the workforce for the reasons of downsizing and relocation, but he chose to be deceptive and disrespectful to the workforce which was affected. The culture he is building in his new little empire is not trustworthy.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    s

    Anonymous Employee (Former Employee)

    Prosco-workes were awesome and nice location

    Consthey move out of oklahoma

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    What once was fun is no longer

    Manager (Former Employee) Omaha, NE

    ProsAt a local level, the people are great to work with, the facilities secure and for the most part, clean and well maintained, and there's certainly enough going on to keep you busy.

    ConsThe changes in senior management, and the cascade effect down to the operational levels has been challenging to say the least. Though it has been stated repeatedly, the direction towards an IPO for FDC is questionable at the least, as though organizations are being told to consolidate services and control costs, the executive team is growing by leaps and bounds, with a new myriad of highly paid personnel being brought on from Chase. FDC is devolving from a more family oriented type company to just another big corporation where the executive team worships the almighty dollar, yet still lags in technology and overall the working class employees are suffering for it.

    Advice to Senior ManagementQuit spending so much money on a handful of senior executives and invest more heavily in IT infrastructure and recruiting and keeping your operations staff and management. They're the ones that make the company's money, and they don't need 5-6 levels of management above them continually having meetings to decide to have more meetings while no one makes any decisions and timely projects don't get completed.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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