First Data Merchant Services

www.firstdatacardprocessing.com
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First Data Merchant Services Reviews

Updated March 28, 2015
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2.5
77 Reviews
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3 Ratings

Pros
  • Work from home with decent benefits and residual income (in 5 reviews)

  • Over the years good benefits and career advancement, more technology focused today (in 6 reviews)

Cons
  • There is little to no work-life balance since you'll have to work a lot to keep up (in 2 reviews)

  • High pressure to get sales numbers, many people in my sales group evade the truth when telling customers about credit card rates (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. The new First Data is the place to be. The company has taken a new turn for the better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant in Atlanta, GA
    Current Employee - Business Consultant in Atlanta, GA

    I have been working at First Data Merchant Services

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The way the company is set up now, there is no reason to not make a good salary. It is design for everyone to make money and also help others improve their business

    Cons

    Currently no cons at this time.

  2. Helpful (1)

    Good time, good money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Saint Louis, MO
    Former Employee - Sales Consultant in Saint Louis, MO

    I worked at First Data Merchant Services

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    We had all the training we needed to be successful. Great name recognition and value for products.

    Cons

    Not enough management support. Constantly having to wait on marketing materials.

  3. Helpful (1)

    A lot of fake reviews on here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Houston, TX
    Former Employee - Analyst in Houston, TX

    I worked at First Data Merchant Services full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I've noticed a lot of fake reviews on here to give the company a higher rating. It's sad when the company has to write their own reviews, because all of its employees feel horrible about the work environment and future of the company. I worked here almost four years and I left because it was going down hill. The new management only cares about selling the IPO. They stripped our benefits and treat employees like trash. Every six months they have employee reviews that are pointless. Local management is told that they MUST assign the lowest possible reviews to avoid giving salary raises. You're promoted based on your friendship with management, not your contributions to the company. Recently we were told that if you received a promotion, you would move to the new position but would not receive a higher salary until after a year. Stay away from this company, you're better off waiting for something better to come up.

    Cons

    Run as fast as you can away from this company. Management just wants to go public and dump this horrible company on uninformed investors. The company doesn't create any new products. In the four years that I worked there, they never came up with one solid new product. I feel bad for whoever buys stock in this company when it goes public.

    Advice to Management

    Focus on creating a good company and good work environment. If you can create a solid company, then consider going public and selling an IPO. You only want to dump this company when you know its not worth much.

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  5. senior processing specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data Merchant Services

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    nice pay laid back environment

    Cons

    horrible management, horrible training and horrible leadership

  6. Helpful (1)

    It was just OK.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data Merchant Services

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    onsite cafe and people in my dept united.

    Cons

    It was a slaughter house.

    Advice to Management

    Value your employees and build their skills to encourage promotion.

  7. Layoffs -- AGAIN!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data Merchant Services full-time (more than 10 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Re-emerging as a technical powerhouse.

    Cons

    Regularly purge employee ranks via mass layoffs. No 401K matching.

  8. Helpful (1)

    settlement analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data Merchant Services

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    excellent for someone who like to drive to work and lives in or close to long island. Great place to start your career and build your resume.

    Cons

    The company is in the process of paying down their debt and as a result:
    the growth potential is at minimum
    doesn't offer 401K matching
    almost 0 bonus
    offers only 10vacation days and 2 personal days for the whole year

  9. Sr programmer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Programmer in Louisville, KY
    Current Employee - Senior Programmer in Louisville, KY

    I have been working at First Data Merchant Services full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Friendly co workers. Many who are willing to participate in teams.

    Cons

    They keep cutting benefits like 401k matching, wfh, no merit increase 2 of the last 3 years.

  10. Outbound cross sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data Merchant Services

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The training was awful !!

    Cons

    Great people to work with, I'm currently seeking other employment

    Advice to Management

    Please get the training program together so employees can be successful

  11. Learned more in the last year working for FD in regards to this business than my prior 17 years elswhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant in Tampa, FL
    Current Employee - Business Consultant in Tampa, FL

    I have been working at First Data Merchant Services full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits and highly innovative technology!

    Cons

    Lots of pressure to produce

    Advice to Management

    Lighten up!

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