First Data Merchant Services

www.firstdatacardprocessing.com
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First Data Merchant Services Reviews

Updated June 29, 2015
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2.8
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3 Ratings

Pros
  • Work from Home, Freedom to go about what you need to do to get the job done, can pretty much sell to anyone that will buy the product (in 5 reviews)

  • Over the years good benefits and career advancement, more technology focused today (in 6 reviews)

Cons
  • There is little to no work-life balance since you'll have to work a lot to keep up (in 2 reviews)

  • Upper management have no respect for the employees that takes calls (in 2 reviews)

More Pros and Cons

85 Employee Reviews

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  1. Client Implimentation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Implimentation Entry Level in Coral Springs, FL
    Former Employee - Client Implimentation Entry Level in Coral Springs, FL

    I worked at First Data Merchant Services full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    First Data had great benefits, good salary, good hours. Pleasant work environment and co workers. Great managers, great location, enough parking spaces.

    Cons

    Constantly moving from one area to the other, different managers through the years, old chairs and desk, old computers, old carpet.

    Advice to Management

    I was not able to advise to management position, not easy to become manager, not easy to obtain any other area for a transfer to another job opportunity.


  2. Professional employees with good work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Audit Manager
    Former Employee - Audit Manager

    I worked at First Data Merchant Services full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    - Excellent professional and knowledgeable employees
    - Good work environment
    - Employees care about their work and treat the company as their own
    - Due to current senior management's focus, recommend the company for relatively short term employment

    Cons

    - Multiple changes in upper management
    - Current management too IPO focused (my opinion)
    - Cost savings driving employees with vast company knowledge away

    Advice to Management

    Being IPO focused is excellent for the company and not to mention upper management compensation packages but treat current employees who are helping you to achieve that with more acknowledgement.


  3. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at First Data Merchant Services full-time (More than 8 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Excellent technology, outstanding process improvements. They constantly look for ways to be more efficient. FD usually reacts to changes in the marketplace in order to be more competitive.

    Cons

    They are smart but ruthless. There is no heart at FD. They operate on pure logic. Some people like that type of company. Cutting the 401K matching program is an example of this. I suppose if you are burdened with all the debt they have by KKR that is what happens. As soon as the IPO materializes things should get better.

    Advice to Management

    Don't treat your employees the way you treat your customers.


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  5. Business Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Marietta, GA
    Current Employee - Business Consultant in Marietta, GA

    I have been working at First Data Merchant Services full-time (Less than a year)

    Pros

    Good Company to work for. Sales Directors are really good and enjoy motivating their team.

    Cons

    Pay is a subpar at best. Needs to have a little more transparency and a more open line of communication from "the shark tank" to the rest of the SBC.

    Advice to Management

    If its truly a team be a little bit more open as far as expectations. The end result is making more money and everyone here is striving to do that but everyone wants to eat and some people that are actually selling still cannot eat.


  6. It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Charles Town, WV
    Current Employee - Senior Customer Service Representative in Charles Town, WV

    I have been working at First Data Merchant Services (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Overtime is almost always possible.

    Cons

    Very strict timelines, more focus on compliance than individual performance.


  7. Regional Sales Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President
    Former Employee - Vice President

    I worked at First Data Merchant Services

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    top technology firm in payments

    Cons

    not applicable at this time


  8. Things change quickly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Marietta, GA
    Current Employee - Anonymous Employee in Marietta, GA

    I have been working at First Data Merchant Services

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Never boring, things change daily. Almost like a startup environment.

    Cons

    Surprises without notice or reason

    Advice to Management

    Allow workers to grow and trust them. This will keep morale up.


  9. Quality Assurance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN

    I worked at First Data Merchant Services

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good people that you work with.

    Cons

    All the management above supervisors.

    Advice to Management

    Listen to your employees.


  10. Bad experience with Managers and Directors who are just YES Mens to some VPs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Applications Architect in Omaha, NE
    Current Employee - Senior Applications Architect in Omaha, NE

    I have been working at First Data Merchant Services (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    One would know how an application shouldn't be. Very bad flows

    Cons

    Not applicable Easy to hire and easy to fire. They'll hire interns too with great designations and get ready for intimidation in your career. So what do you think interview will be like will see one YES men who just needs people for sometime because everyone is staying out of this company. It'll be a piece of cake.

    Advice to Management

    Get well soon folks. Bad politics and poor principles will hurt you.


  11. The new First Data is the place to be. The company has taken a new turn for the better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Atlanta, GA
    Current Employee - Business Consultant in Atlanta, GA

    I have been working at First Data Merchant Services

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The way the company is set up now, there is no reason to not make a good salary. It is design for everyone to make money and also help others improve their business

    Cons

    Currently no cons at this time.



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