First Data Merchant Services

  www.firstdatacardprocessing.com
  www.firstdatacardprocessing.com

First Data Merchant Services Reviews

Updated October 17, 2014
Updated October 17, 2014
63 Reviews
2.7
63 Reviews
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Review Highlights

Pros
  • Work from home with decent benefits and residual income (in 5 reviews)

  • Over the years good benefits and career advancement, more technology focused today (in 6 reviews)


Cons
  • There is little to no work-life balance since you'll have to work a lot to keep up (in 2 reviews)

  • High pressure to get sales numbers, many people in my sales group evade the truth when telling customers about credit card rates (in 2 reviews)

More Highlights

Employee Reviews

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  1.  

    Firs Data

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data Merchant Services

    Pros

    Nice co-workers and working environment

    Cons

    a lot of changes going on...not always for the better

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    A Great Company to Work for and Wonderful Leadership from the Top-Down!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data Merchant Services part-time (less than an year)

    Pros

    Large support in expanding the company and initiatives from the top-down.Great company to work for as well! Benefits packages are nice, and the company is really invested in their employees. I feel like this is definitely a company I can grow and develop with.

    Cons

    Things run a little slow as far as trying to get things done, but they DO get done eventually!

    Advice to ManagementAdvice

    Encourage your teams and continue to give it your all!

    Recommends
    Positive Outlook
  3.  

    Overall okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data Merchant Services full-time (more than an year)

    Pros

    It's OK for college students to work

    Cons

    Don't pay enough money for the stress

    Doesn't Recommend
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Terrible expericence, overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cotact Center Representative in Hagerstown, MD
    Former Employee - Cotact Center Representative in Hagerstown, MD

    I worked at First Data Merchant Services full-time (more than an year)

    Pros

    Some very good people there-a few good managers.

    Cons

    There are a very amoral comp-care only about $$ . They do not care about their employees. Throw people away like trash. Do not follow own guidelines

    Advice to ManagementAdvice

    Treat employees better. When you are cutting the workforce- say you ARE cutting the workforce, do not badmouth the employees that are gone. As a note- if you want to cut costs- cut top mgmt salary. My experience as an employee was a bad one. DO NOT GO TO WORK for this Company.

    Doesn't Recommend
    Negative Outlook
  6.  

    Client Experience Service Specialist Advice: RUN! DON'T TURN BACK!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Specialist in Omaha, NE
    Former Employee - Service Specialist in Omaha, NE

    I worked at First Data Merchant Services full-time (less than an year)

    Pros

    You are empowered to make decisions in regards to Merchants rates within a certain range depending on the Merchant. You have no direction on this, though.

    Cons

    First off, they will lie and tell you that you will be taking calls from Business Consultants for 2 or 3 hours and processing paperwork the rest of the day. WRONG! You take inbound Customer Service calls in queue ALL DAY, EVERY DAY with no idea how to help them and no one to assist! RUN! RUN FAST! DO NOT WORK HERE!

    Poor hours, management cannot do your job. They are not trained to do your job. Training is the worst in the history of any job I've ever had! They throw close to 40 different computer programs at you in 3 weeks with no direction. No communication with IT to set up passwords and user IDs so you cannot apply what you are learning AS you are learning it. Salary is all across the board from $11 per hour to $14 per hour, depending on what you negotiated upon hire for the SAME JOB. They talk a good game plan about changing the company around and then they FIRE half the staff and start over. I was not fired.

    You take calls from very rude outside sales people that also work for the same company. They demand things that you have never been trained to do. You also take calls from Merchants who are ALL mad that we put them out of business. You will look into the accounts and see that it appears to be TRUE. If you are an honest person, you won't last here. The deception will get to you.

    Supervisors will not take escalated calls. Team leads are very rude.

    Bottom line: This is the worst place I've ever worked out of MANY jobs in my life!

    Advice to ManagementAdvice

    Where do I start? Don't lie to your employees. Learn their job before you manage them. Get better and longer training. Get more team leads that are not rude and get a system of escalation. You are good people, but need to fire the rude employees and start over with a better plan!

    Doesn't Recommend
    Negative Outlook
  7.  

    Okay place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data Merchant Services full-time (less than an year)

    Pros

    Lots of benefits. Lots of opportunities for growth. Flexible shifts.

    Cons

    Extremely rigid on following the rules. You won't last long if you don't. Constant monitoring and feedback to insure to keep quality in line. Hard to get time off unless you schedule ahead of time.

    Recommends
  8.  

    VP Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Sales in Atlanta, GA
    Former Employee - Vice President Sales in Atlanta, GA

    I worked at First Data Merchant Services full-time (more than 5 years)

    Pros

    Fun, energetic, risk taking and sales driven culture

    Cons

    No investment into sales training and development and zero succession planning

    Negative Outlook
  9.  

    The return of the sleeping giant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director in Baltimore, MD
    Current Employee - Sales Director in Baltimore, MD

    I have been working at First Data Merchant Services full-time (more than 10 years)

    Pros

    Promotions and lateral moves are abundant. Almost to a fault. The stability and expertise within many operational areas is thin and weak at best. This is due to people moving around the company which is good for individual growth and experience gain, but detrimental to the overall success of the company.

    Cons

    Lack of resources and support. Learn on your own environment. Benefits and bonuses have been cut back and pretty much eliminated over the past couple of years. There is little to no work-life balance since you'll have to work a lot to keep up.

    Advice to ManagementAdvice

    It's time to give back to the employees who give so much tot he company. Spend time getting to know what the employees think and what they want out of their career. Without this you are going to continue to lose good, quality employees.

    Doesn't Recommend
    Positive Outlook
  10.  

    I enjoyed working for First Data, the initial training was very informative.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at First Data Merchant Services full-time (more than an year)

    Pros

    I enjoyed working for First Data, the initial training was very informative and the continuing on-line support was better than I expected. They provided outside sales with all the resources they need to be successful and offered extensive additional on-line training on new products and pricing.

    Cons

    The downside to my time with First Data was sales management turnover (I had 4 different direct managers in 7 months at one point ) and thus a constantly changing set of priorities and objectives. It was understandable that each new manager wanted to run things their way, but a very disruptive environment while trying to reach your goals.

    Advice to ManagementAdvice

    After speaking with former co-workers it appears that a new upper management team has brought some much needed stability to the company.

    Recommends
    Positive Outlook
  11.  

    15 years of positive growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Certification Analyst in Marietta, GA
    Former Employee - Senior Certification Analyst in Marietta, GA

    I worked at First Data Merchant Services full-time (more than 10 years)

    Pros

    coworkers, work balance and opportunities

    Cons

    Going from a public to private company and then trying to go public again

    Advice to ManagementAdvice

    Keep your good employees, don't let them go.

    Recommends
    Positive Outlook

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