First Data Merchant Services

www.firstdatacardprocessing.com
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First Data Merchant Services Reviews

Updated March 2, 2015
Updated March 2, 2015
74 Reviews
2.4
74 Reviews
Rating Trends

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Review Highlights

Pros
  • Work from home with decent benefits and residual income (in 5 reviews)

  • Over the years good benefits and career advancement, more technology focused today (in 6 reviews)


Cons
  • There is little to no work-life balance since you'll have to work a lot to keep up (in 2 reviews)

  • High pressure to get sales numbers, many people in my sales group evade the truth when telling customers about credit card rates (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good time, good money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Saint Louis, MO
    Former Employee - Sales Consultant in Saint Louis, MO

    I worked at First Data Merchant Services

    Pros

    We had all the training we needed to be successful. Great name recognition and value for products.

    Cons

    Not enough management support. Constantly having to wait on marketing materials.

    Recommends
    Neutral Outlook
  2.  

    senior processing specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data Merchant Services

    Pros

    nice pay laid back environment

    Cons

    horrible management, horrible training and horrible leadership

    Doesn't Recommend
    Neutral Outlook
  3.  

    It was just OK.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data Merchant Services

    Pros

    onsite cafe and people in my dept united.

    Cons

    It was a slaughter house.

    Advice to ManagementAdvice

    Value your employees and build their skills to encourage promotion.

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Layoffs -- AGAIN!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data Merchant Services full-time (more than 10 years)

    Pros

    Re-emerging as a technical powerhouse.

    Cons

    Regularly purge employee ranks via mass layoffs. No 401K matching.

    Doesn't Recommend
    Positive Outlook
  6.  

    settlement analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data Merchant Services

    Pros

    excellent for someone who like to drive to work and lives in or close to long island. Great place to start your career and build your resume.

    Cons

    The company is in the process of paying down their debt and as a result:
    the growth potential is at minimum
    doesn't offer 401K matching
    almost 0 bonus
    offers only 10vacation days and 2 personal days for the whole year

    Recommends
    Neutral Outlook
  7.  

    Sr programmer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Programmer in Louisville, KY
    Current Employee - Senior Programmer in Louisville, KY

    I have been working at First Data Merchant Services full-time (more than 3 years)

    Pros

    Friendly co workers. Many who are willing to participate in teams.

    Cons

    They keep cutting benefits like 401k matching, wfh, no merit increase 2 of the last 3 years.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Outbound cross sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data Merchant Services

    Pros

    The training was awful !!

    Cons

    Great people to work with, I'm currently seeking other employment

    Advice to ManagementAdvice

    Please get the training program together so employees can be successful

    Doesn't Recommend
    Negative Outlook
  9.  

    Learned more in the last year working for FD in regards to this business than my prior 17 years elswhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant in Tampa, FL
    Current Employee - Business Consultant in Tampa, FL

    I have been working at First Data Merchant Services full-time (more than a year)

    Pros

    Great benefits and highly innovative technology!

    Cons

    Lots of pressure to produce

    Advice to ManagementAdvice

    Lighten up!

    Recommends
    Positive Outlook
  10.  

    Great company, plenty of opportunity for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data Merchant Services full-time (more than 3 years)

    Pros

    Was a very friendly working environment. Goals were well understood, management was always accessible, great benefits that helped me work my way through college. You get out what you put into the job, if you make an effort to do well in your position you will get noticed and have the opportunity to move up with the company, which is exactly how I became a manager in a little over a year.

    Cons

    It's a big corporate company, so expect red tape. Suggestions are heard but sometimes not taken into consideration be it because an upper department doesn't find it feasible, or plans are already in the works which are generally not conveyed to representatives until its already a done deal.

    Recommends
    Neutral Outlook
  11.  

    Turn and burn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Boston, MA
    Current Employee - Sales Consultant in Boston, MA

    I have been working at First Data Merchant Services full-time (less than a year)

    Pros

    Independent on the road sales job

    Cons

    Training is weak. Seem to hire anyone and then let the best survive based on who can teach themselves the quickest.

    Advice to ManagementAdvice

    More detailed training and hire base pay would attract better talent leading to less turnover .

    Doesn't Recommend
    Negative Outlook

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