First Data Reviews

Updated August 26, 2015
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2.9
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First Data CEO Frank Bisignano
Frank Bisignano
324 Ratings

Pros
  • Work-life balance is fairly optimistic (in 25 reviews)

  • Ability to work from home when necessary (in 23 reviews)

Cons
  • Work life balance is not good anymore (in 14 reviews)

  • No 401k match anymore, benefits are terrible etc (in 26 reviews)

More Pros and Cons

850 Employee Reviews

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  1. Featured Review

    Helpful (19)

    Proud to be an Owner-Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Product Management in Omaha, NE
    Current Employee - Director of Product Management in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Data full-time (More than 10 years)

    Pros

    First Data provides a wealth of opportunities to expand and grow within the organization. As an Owner-Associate I am empowered to make decisions and influence how our solutions are brought to market through the understanding of our client's genuine concern.

    Cons

    First Data has a complex environment due to numerous acquisitions. We have however done a much better job with our newer acquisitions such as Clover, Perka and GYFT.

    Advice to Management

    Continue to look at the talent within the organization for key leadership roles.

    First Data Response

    Feb 26, 2015 – Community Manager

    Thank you for sharing your thoughts. We're glad to head that you feel proud and empowered. We're happy to have you on the team.


  2. Helpful (30)

    constant reorganization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA
    Doesn't Recommend
    Positive Outlook

    I have been working at First Data full-time (More than 5 years)

    Pros

    With all of the change occurring, there are opportunities for positive change. There are several strong and talented executive hired in from other successful companies.

    Cons

    Unless you are from the new York crowd, your options may be limited. It is ridiculous how the new management spent lavishly on hiring friends and family, then decided to cut expenses drastically. Experienced employees have left in droves.

    Advice to Management

    The advice to new management would be to recognize the value of experience in current employees and understand that the team in charge of certain products will probably not tell you about the weaknesses in that product.

    First Data Response

    Jul 17, 2015 – Social Media Manager

    Thanks for your comments and taking the time to leave a review. There are definitely opportunities for positive change. We'd be interested in hearing more about your thoughts on the management style ... More


  3. Helpful (1)

    Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Schedule was pretty flexible and amount of PTO was nice.

    Cons

    Very stressful and felt muffled as an exempt employee. Hourly employees had more of a voice than the supervisors.

    Advice to Management

    Know the product


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Fair employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bordentown, NJ
    Current Employee - Anonymous Employee in Bordentown, NJ
    Recommends
    Positive Outlook

    I have been working at First Data full-time (More than 10 years)

    Pros

    Work/life balance is fair. Management is helpful and supportive. Limited micro-managing.

    Cons

    Benefits are horrible. Since KKR, layoffs are frequent.


  6. Helpful (1)

    Great people, but too many cutbacks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in Sugar Land, TX
    Current Employee - Risk Analyst in Sugar Land, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at First Data full-time (More than a year)

    Pros

    Great coworkers, interesting work, great supportive management. Somewhat flexible hours and decent time off policies. New office has great new computers with dual screens, which may seem like a small thing, but when you work on computers all day it makes a big difference

    Cons

    Company has made too many cuts (no 401k match) and is on a hiring freeze that will not allow jobs to be back filled when someone leaves. This creates an insurmountable work load for the current employees.

    Advice to Management

    Invest more in supporting your current employees by listening to their needs and workloads


  7. Helpful (2)

    Interesting Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Jersey City, NJ
    Current Employee - Senior Business Analyst in Jersey City, NJ
    Recommends
    Positive Outlook

    I have been working at First Data full-time (Less than a year)

    Pros

    Great people at work, smart, challenging, feels like a start up environment to some extent

    Cons

    The business needs to look holistically at it's systems, and processes. Certainly need improvement in this area

    Advice to Management

    Need to improve on business tools and systems

    First Data Response

    Aug 28, 2015 – Social Media Manager

    Thanks for taking the time to leave a review. If you'd like to expand on your thoughts about improving business tools and systems we'd love to hear your ideas. Feel free to email ... More


  8. Helpful (1)

    Security Engineer II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Company. New Management is really good. Driving company in right direction.

    Cons

    If you have complaint then there must be Problem with you. This is very nice company


  9. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Success Manager in Marietta, GA
    Current Employee - Client Success Manager in Marietta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work Life Balance, Compensation and Benefits.

    Cons

    Since I have not been there long enough I have nothing to write for cons.

    Advice to Management

    Nothing yet.

    First Data Response

    Aug 28, 2015 – Social Media Manager

    Thanks for taking the time to leave a review and welcome aboard!


  10. It's ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Disapproves of CEO

    I have been working at First Data (More than 5 years)

    Pros

    benefits, schedule, friendly coworkers and team leads

    Cons

    hard to get time off management needs better training

    Advice to Management

    if there is a product you may need to assist with i recommend you ask to be trained in it due to the fact that support staff is always understaffed.


  11. Helpful (1)

    Great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Antonio, TX
    Former Employee - Account Executive in San Antonio, TX
    Recommends
    Positive Outlook

    I worked at First Data full-time (More than a year)

    Pros

    Competitive salary, good commission/bonuses for sales force/sales trainers. Great training. Supportive management. (I worked at First Data for one year and that was 9yrs ago--but that wasn't an option when I was choosing my date range on this review.)

    Cons

    I have no cons about the company, I will just share a little advice about the merchant services industry. It can be challenging for a new outside sales account executive, but you can do very well and make a great career for yourself w/ amazing earning potential. You must grow a thick skin and be ok with rejection and learn how to overcome. Also you must be a good student because this industry is constantly changing with new rules/regulations. You must be a go getter and a good networker.

    Advice to Management

    When I worked there 9yrs ago I felt very supported by management, and I hope that's still the case!



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