First Data Reviews

Updated October 19, 2014
Updated October 19, 2014
509 Reviews
2.4
509 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Frank Bisignano
155 Ratings

Review Highlights

Pros
  • Work from Home, Build Great Business Relationships by Representing worldwide Best in Class Products (in 23 reviews)

  • Great co-workers depending on your team and relatively good work/life balance (in 23 reviews)


Cons
  • High expectations and time commitements - Can impact work life balance negatively (in 13 reviews)

  • Senior management say what they think people want to hear then do the opposite (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Was once a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO

    I have been working at First Data full-time (more than 10 years)

    Pros

    Development of employees and consistant change of products to assist you in your career development. There were alot of incentives for employees to perform well and were rewarded as such until the KKR acquisition, the incentives went away, and things went to shambles. The place literally went from being an enjoyable place to work into a place that no one wanted to wake up and come to work for.

    Cons

    Removal of strong medical benefits, no 401k match, time off reduced, given stock options as if we "own" a piece of the business however none of us will see that money, a CEO that does not support longevity and knowledge of the business as his only focus is on getting a presence in New York.

    Advice to ManagementAdvice

    When faced with hard decisions, do not give in to the status quo and stand up for your teams, employees, and departmental areas.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    One year....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Analyst/Retention Specialist/Card Activations in Omaha, NE
    Former Employee - Fraud Analyst/Retention Specialist/Card Activations in Omaha, NE

    I worked at First Data full-time (more than an year)

    Pros

    Quick turn-over, meaning, openings all the time
    Nice people, overall.

    Cons

    No personal workspace (desk/cubical) so you may feel like just a number, unimportant, not many raises. Terrible place if you have allergies.
    Needed user-friendly training.

    Advice to ManagementAdvice

    I would strongly recommend that supervisors not share facts like, not receiving a raise in over three years, creates a bleak outlook for employees and a down right bummer.

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Production Supervisor in Omaha, NE
    Current Employee - Production Supervisor in Omaha, NE

    I have been working at First Data full-time (more than 10 years)

    Pros

    there is growth if you are there long enough and have the drive

    Cons

    benefits are not good at all!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Center Representative in Hagerstown, MD
    Former Employee - Contact Center Representative in Hagerstown, MD

    I worked at First Data full-time (more than 3 years)

    Pros

    Solitarily for employees, freedom to be self

    Cons

    New CEO & changes, no compassion from Management & high turn over due to no compassion

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Great atmosphere and work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OUTSIDE SALES in Baltimore, MD
    Former Employee - OUTSIDE SALES in Baltimore, MD

    I worked at First Data full-time (less than an year)

    Pros

    Work from home commissions you can make

    Cons

    Salary low sometimes work can seem tedious

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Processing Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at First Data full-time

    Pros

    The work is ridiculously easy and there are a lot of good people to make friends because this place is very close knit.

    Cons

    If the managers like you then they will like you get away with a lot more errors. Also, the site manager is not a nice man or approachable and he only cares about first shift. Management expect you to do too much work and it doesn't help that the machine jams ALL THE TIME. I heard it was a lot better as Citigroup

    Advice to ManagementAdvice

    The site manager definitely plays favorites among the managers. Also some of the managers act very unprofessional such as talking badly about employees and instigating drama.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Just started so jury is still out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tele Sales in Atlanta, GA
    Current Employee - Tele Sales in Atlanta, GA

    I have been working at First Data full-time (less than an year)

    Pros

    sales, & i like to make lots of money

    Cons

    base is VERY low but you can make it up in commession

    Advice to ManagementAdvice

    NA

    Positive Outlook
    Approves of CEO
  9.  

    Had a great chance to work on my technical side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Omaha, NE
    Current Employee - Software Engineer in Omaha, NE

    I have been working at First Data as a contractor (less than an year)

    Pros

    This company has around 140 banking clients. I had a chance to develop the web applications of famous banks such as HSBC.

    Cons

    Dealing with some experienced people within the organization.

    Advice to ManagementAdvice

    More KT sessions.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great people, lacking strong leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager

    I worked at First Data full-time (more than 3 years)

    Pros

    The people are some of the best in the industry. Colleagues and middle managers tend to be very strong. It is at the upper echelons where leadership needs improvement. First Data is a powerhouse processor with the ability to capitalize on lots of trends in the payments industry.

    Cons

    In spite of the talent, it is difficult for the company to bring ideas to market. Lack of resources and the previously mentioned lack of leadership/strategic direction from senior management have caused the company to fall behind from a technology and product perspective. Salaries were 'adjusted' to save money in advance of trying to IPO.

    Advice to ManagementAdvice

    Stop building a top-heavy structure and insisting on a one size fits all approach to hiring (now they want all new hires to report to an office). When benefits and staff are being reduced, it seems counterintuitive to open new offices in New York and New Jersey so the gang of newly hired senior managers don't have to relocate.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    A Nice Place To Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deployment Team Lead in Marietta, GA
    Former Employee - Deployment Team Lead in Marietta, GA

    I worked at First Data full-time (more than an year)

    Pros

    Plenty of room for advancement.

    Cons

    Lack of utilization of resources with current employees.

    Advice to ManagementAdvice

    Need to listen to shop floor for fresh ideas.

    Recommends
    Positive Outlook
    Approves of CEO

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