First Data Reviews

Updated August 3, 2015
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2.9
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First Data CEO Frank Bisignano
Frank Bisignano
315 Ratings

Pros
  • Work-life balance is fairly optimistic (in 25 reviews)

  • Ability to work from home when necessary (in 23 reviews)

Cons
  • Work life balance is not good anymore (in 14 reviews)

  • No 401k match anymore, benefits are terrible etc (in 26 reviews)

More Pros and Cons

807 Employee Reviews

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  1. Featured Review

    Helpful (16)

    Proud to be an Owner-Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Product Management in Omaha, NE
    Current Employee - Director of Product Management in Omaha, NE

    I have been working at First Data full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    First Data provides a wealth of opportunities to expand and grow within the organization. As an Owner-Associate I am empowered to make decisions and influence how our solutions are brought to market through the understanding of our client's genuine concern.

    Cons

    First Data has a complex environment due to numerous acquisitions. We have however done a much better job with our newer acquisitions such as Clover, Perka and GYFT.

    Advice to Management

    Continue to look at the talent within the organization for key leadership roles.

    First Data Response

    Feb 26, 2015 – Community Manager

    Thank you for sharing your thoughts. We're glad to head that you feel proud and empowered. We're happy to have you on the team.


  2. Helpful (22)

    constant reorganization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA

    I have been working at First Data full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    With all of the change occurring, there are opportunities for positive change. There are several strong and talented executive hired in from other successful companies.

    Cons

    Unless you are from the new York crowd, your options may be limited. It is ridiculous how the new management spent lavishly on hiring friends and family, then decided to cut expenses drastically. Experienced employees have left in droves.

    Advice to Management

    The advice to new management would be to recognize the value of experience in current employees and understand that the team in charge of certain products will probably not tell you about the weaknesses in that product.

    First Data Response

    Jul 17, 2015 – Social Media Manager

    Thanks for your comments and taking the time to leave a review. There are definitely opportunities for positive change. We'd be interested in hearing more about your thoughts on the management style ... More


  3. Helpful (6)

    IT Architect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Architect in Omaha, NE
    Former Employee - IT Architect in Omaha, NE

    I worked at First Data full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Exciting innovations in the ITaaS arena, along with excellent peers to work with.

    Cons

    Watch out for executive management. They state one thing and then their actions show another path entirely. Very much New York City politics and personalities.

    Advice to Management

    If you state something then live it out. Be transparent, and actually care for your workers. Don't pretend.

    First Data Response

    Jul 30, 2015 – Social Media Manager

    Thank you for taking the time to leave a review. We'd be interested in hearing more about your thoughts on how we can be more transparent as a company. Feel free to email employeecomms@firstdata.com. ... More


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  5. Helpful (9)

    Watch yor back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tecj Support in Coral Springs, FL
    Current Employee - Tecj Support in Coral Springs, FL

    I have been working at First Data

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay , hours of operation

    Cons

    Racing to an IPO...no 401k no health high deductibles

    Advice to Management

    longtime employees are an asset not a liability due to salary


  6. Great First Stop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Risk and Portfolio Manager in Melville, NY
    Former Employee - Credit Risk and Portfolio Manager in Melville, NY

    I worked at First Data full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Management is very flexible and there is a large emphasis on training.

    Cons

    Compensation is much lower that industry competitors, 401K match is non existent.

    Advice to Management

    Continue to boost morale its coming back but has gotten off track in recent history.


  7. Helpful (2)

    Direction Change Needed At Top

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL

    I have been working at First Data full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great customer base. Great service delivery. Great product offering and spread.

    Cons

    NYC senior leadership lacks concern for customer base. Hemorrhaging resource talent across the US and the globe in favor of localising in US east coast. This is very costly in terms of loss of industry knowledge.

    Advice to Management

    Focus on customers. Value the teams you have. Everything else will fix itself.

    First Data Response

    Jul 30, 2015 – Social Media Manager

    Thank you for taking the time to leave a review. We'd be interested in hearing more about your thoughts on how to better focus on our customers. This is truly important to us as a company, feel free ... More


  8. customer service Representative

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at First Data full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits and opportunities to get promoted and lots of overtime they also recognize ur work n make sure u feel appreciated. I personally had the best boss lol Bob from Omaha Ne

    Cons

    Alot of people who have a business r not that smart


  9. Retention is a Plus Not a Liability

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Processing Specialist in Omaha, NE
    Current Employee - Senior Processing Specialist in Omaha, NE

    I have been working at First Data full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good environment and marketable products. Loyal and dedicated employees.

    Cons

    Please look at a better recruiting and retention process for internal employees. First Data is loosing so many talented individuals because they are not placed in positions that meet their qualifications. One must be compassionate about their job to be productive and increase the company's revenue.

    Advice to Management

    Focus on building a strong retention team so that when an employee gives a notice (like myself) you can present an awesome retention package to keep them with the company, even if it means transition to a new department. The more loyal employees the stronger the company. Strength is in the numbers.


  10. Helpful (9)

    Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people - innovative and smart. Enjoyed collaboration with fun, focused team mates.

    Cons

    REMITCO Sr. Mgt. has no compassion for the amount of work being done, despite the corporate chin music. Several heart attacks and strokes in our department only means there is more stressful work left for fewer people until the fallen can return or retire. Seriously, people were being pushed to their limits and those still standing were pushed to do more with less.

    Advice to Management

    More than 4 people had stress related emotional breakdowns, heart attacks and strokes in the department of 15, in 6 months timeframe... certainly a reflection of an unhealthy workplace. They were all very vocal in letting the team know they needed support.


  11. Helpful (4)

    Did not accept offer

    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Did Not Accept Offer
    Former Employee - Did Not Accept Offer

    I worked at First Data

    Pros

    The job description, the company mission and the opportunity for growth was really attractive. Also, the manager I interviewed with appeared genuinely nice and I really enjoyed our conversation. I ended the call feeling positive and wanting to be a part of the team

    Cons

    Alas, the recruiting and on-board experience was so disjointed, I felt compelled to reject the offer. I was contacted by two people who seemed to not communicate with each. Each gave me conflicting information and I was always trying to sort out the information and find out what was valid. The miscommunication was so bad that I took a step back and with disappointment rejected the offer. I was concerned as to what the environment would be like after I started if the on-boarding process was so painful.

    Advice to Management

    Have your folks introduce themselves to potential new hires, explain their role in the hiring process and be thorough with the description of the job and expectations. Communication and information cannot be stressed enough.



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