First Data Reviews

Updated October 20, 2014
Updated October 20, 2014
512 Reviews
2.4
512 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Frank Bisignano
158 Ratings

Review Highlights

Pros
  • Work from Home, Build Great Business Relationships by Representing worldwide Best in Class Products (in 23 reviews)

  • Great co-workers depending on your team and relatively good work/life balance (in 23 reviews)


Cons
  • High expectations and time commitements - Can impact work life balance negatively (in 14 reviews)

  • Senior management say what they think people want to hear then do the opposite (in 25 reviews)

More Highlights

Employee Reviews

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  1. 6 people found this helpful  

    Was once a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO

    I have been working at First Data full-time (more than 10 years)

    Pros

    Development of employees and consistant change of products to assist you in your career development. There were alot of incentives for employees to perform well and were rewarded as such until the KKR acquisition, the incentives went away, and things went to shambles. The place literally went from being an enjoyable place to work into a place that no one wanted to wake up and come to work for.

    Cons

    Removal of strong medical benefits, no 401k match, time off reduced, given stock options as if we "own" a piece of the business however none of us will see that money, a CEO that does not support longevity and knowledge of the business as his only focus is on getting a presence in New York.

    Advice to ManagementAdvice

    When faced with hard decisions, do not give in to the status quo and stand up for your teams, employees, and departmental areas.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    One year....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Analyst/Retention Specialist/Card Activations in Omaha, NE
    Former Employee - Fraud Analyst/Retention Specialist/Card Activations in Omaha, NE

    I worked at First Data full-time (more than an year)

    Pros

    Quick turn-over, meaning, openings all the time
    Nice people, overall.

    Cons

    No personal workspace (desk/cubical) so you may feel like just a number, unimportant, not many raises. Terrible place if you have allergies.
    Needed user-friendly training.

    Advice to ManagementAdvice

    I would strongly recommend that supervisors not share facts like, not receiving a raise in over three years, creates a bleak outlook for employees and a down right bummer.

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Production Supervisor in Omaha, NE
    Current Employee - Production Supervisor in Omaha, NE

    I have been working at First Data full-time (more than 10 years)

    Pros

    there is growth if you are there long enough and have the drive

    Cons

    benefits are not good at all!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Center Representative in Hagerstown, MD
    Former Employee - Contact Center Representative in Hagerstown, MD

    I worked at First Data full-time (more than 3 years)

    Pros

    Solitarily for employees, freedom to be self

    Cons

    New CEO & changes, no compassion from Management & high turn over due to no compassion

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Great atmosphere and work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OUTSIDE SALES in Baltimore, MD
    Former Employee - OUTSIDE SALES in Baltimore, MD

    I worked at First Data full-time (less than an year)

    Pros

    Work from home commissions you can make

    Cons

    Salary low sometimes work can seem tedious

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Processing Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at First Data full-time

    Pros

    The work is ridiculously easy and there are a lot of good people to make friends because this place is very close knit.

    Cons

    If the managers like you then they will like you get away with a lot more errors. Also, the site manager is not a nice man or approachable and he only cares about first shift. Management expect you to do too much work and it doesn't help that the machine jams ALL THE TIME. I heard it was a lot better as Citigroup

    Advice to ManagementAdvice

    The site manager definitely plays favorites among the managers. Also some of the managers act very unprofessional such as talking badly about employees and instigating drama.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Just started so jury is still out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tele Sales in Atlanta, GA
    Current Employee - Tele Sales in Atlanta, GA

    I have been working at First Data full-time (less than an year)

    Pros

    sales, & i like to make lots of money

    Cons

    base is VERY low but you can make it up in commession

    Advice to ManagementAdvice

    NA

    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great company with a terrible compensation policy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at First Data full-time (more than 8 years)

    Pros

    This is a fast paced company that offers plenty of opportunities to learn if you are willing to put in the effort.

    Cons

    Terrible compensation structure that penalizes loyal employees with 10% caps on merit increases and pay bands that severely limit growth opportunities and keep employees well below market value. Jobs will post with a pay band of $45k to $95k, so external candidates can easily ask for the 80-90 range but a qualified internal candidate making 50k will only be offered $55k to do the same job. If the internal candidate accepts the job and gets promoted again to director they would still be capped at $75k based on previous salary and would likely have direct reports making more than them. I have seen top performing employees with years of experience train new hires that are brought in at higher salaries that would take years of raises or one or two promotions to reach the same level of compensation. Unless you negotiate a salary greater than your market value when initially hired you can expect to be disappointed with any future growth opportunities at this company.

    Advice to ManagementAdvice

    Stop hindering growth and forcing your top talent to look for external jobs based on unfavorable compensation caps that do not apply to external candidates. Entry level employees that prove their value with years of hard work or employees that took jobs with pay cuts during the recession should not be penalized for their entire career at First Data simply because they were initially hired at a discount.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 7 people found this helpful  

    Disappointed...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources
    Former Employee - Human Resources

    I worked at First Data full-time (more than 8 years)

    Pros

    I have a lot if great things to say about the old First Data being there for over 9 yrs. I was proud to represent this company and see how we evolved over the years with our merchant solutions, services and programs. This company offered me a runway to progress in my career and learn valuable skills (both learning from what to do and not to do). I worked with some great people and it became a family of friends.

    Cons

    The "new First Data"... this company had gone through MANY leadership changes over the years I was there. There were many different stop and starts however we changed drastically with thus last change. Strong Leaders no longer stood up for what was right, we became a yes organization even when it didn't make sense b/c so and so said so. We provided "promotional opportunities" for ppl by saying take this new role because you deserve it for all you do but there is not an increase even if you are way below others. They want you to trust them to make it up to you in the future but they have done nothing to display we can trust their great intentions. It is sad because I saw myself staying there for many more years however when your morals and values no longer even come close to how the new company is ran, it was time to make a change. Also with no raises and little bonuses being paid, increased benefit cost, elimination of PTO and 401k our total comp no longer compared to the market.

    Advice to ManagementAdvice

    In this case, I left the company not my manager as I loved working for her and my leadership. There was nothing they could do in this situation since the top tier are doing what they want and bulldozing everything/ everyone in their way or who disagrees. Very sad! This company will continue to lose great people if it continues this way. Yes, changes needed to occur since we have been struggling and that is what Frank was brought in to do however, there needs to be a balanced approach. Remember, without satisfied and engaged employees, you do not have a successful organization. I wish First Data all the best!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 8 people found this helpful  

    Once a powerhouse in the payments industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time

    Pros

    Amazing people with tremendous tenure and payments knowledge; massive distribution network; most employees are passionate about their customers and really want the company to succeed.

    Cons

    Senior leadership typically does not trust the expertise and judgment of the staff. Actions don't appear to be consistent with stated corporate values.

    Advice to ManagementAdvice

    Lighten up a bit on the big bank management style and bureaucracy. Perhaps pass on the jets and cars. Trust that more payments knowledge exists in First Data staff than in any other company. They'll help you be successful.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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