First Niagara Bank

  www.firstniagara.com
  www.firstniagara.com

First Niagara Bank Reviews

Updated December 16, 2014
Updated December 16, 2014
34 Reviews
2.6
34 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Gary Crosby
13 Ratings

Employee Reviews

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  1.  

    First Niagara - climbing the maturity curve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank

    Pros

    A team of good people with all of the right skills and a sense of possibility.

    Cons

    FN is primping the company for acquisition after some bad M&A deals and this has created a negative and undcertain work environment - too bad as this company has great potential.

    Disapproves of CEO
  2.  

    Great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Niagara Bank

    Pros

    Great work life balance and positive work environment. Executives are engaged and available.

    Cons

    Some uncertainty and reorganization going on for the past 5 years. Lower salaries.

  3.  

    Sr. Customer Care Rep

    Current Employee - Senior Customer Care Representative in Albany, NY
    Current Employee - Senior Customer Care Representative in Albany, NY

    I have been working at First Niagara Bank full-time (more than 3 years)

    Pros

    work-life balance,Incentives. The people I work with are just wonderful I enjoy my customers. I work at in store branch which generate lots of traffic. Great 401k benefits.

    Cons

    Too much responsibilities for Little below average base pay, lots of sales pressure some people not will to work together.

    Advice to ManagementAdvice

    should train staff once per month try to update computer software

    Recommends
    No opinion of CEO
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  5.  

    Assistant Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Niagara Bank full-time (more than 3 years)

    Pros

    flexible, customers are great, close to home, local and growing bank

    Cons

    pay, long work days, stress and job security

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Experienced and Results Driven, Bank/Relationship Manager with over 11 years in the Lending and Business Develop. sector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phila, PA
    Former Employee - Anonymous Employee in Phila, PA

    I worked at First Niagara Bank full-time (more than 8 years)

    Pros

    Teamwork, diligence, and leadership are excellent

    Cons

    Newer Bank still challanged with name branding.

    Advice to ManagementAdvice

    Keep open to new and challenging ideas to penetrate the EPA region.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Niagara Bank

    Pros

    "bankers hours" and weekends off

    Cons

    My manager was a jerk.

  8.  

    I liked the company!! The manager and upper management were awful!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in Catskill, NY
    Former Employee - Bank Teller in Catskill, NY

    I worked at First Niagara Bank full-time (more than 3 years)

    Pros

    The customers were awesome. Met some really great people working for the company. And the benefits!

    Cons

    Too many titles. While working in a small branch there was a manager, head teller, back up head teller, ccrs who were treated like managers! And two tellers!

    Advice to ManagementAdvice

    Managers needs to adhere to policies and procedures. Treat all employees equally. The handbook is for everybody not just certain individuals!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank full-time

    Pros

    I enjoyed working there and developing relationships with customers of the bank. The bank has taken over several banks and made life better for customers. I applaud them for saying they want to be customer centric

    Cons

    One of the biggest things is staffing levels. They want to be a customer centric bank but they won't re hire positions. I understand its a business decision.

    Doesn't Recommend
    No opinion of CEO
  10.  

    First Niagara is the worst company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Service Supervisor
    Current Employee - Branch Service Supervisor

    I have been working at First Niagara Bank full-time (more than 3 years)

    Pros

    About the only positive thing about working here is the salary is higher than industry average

    Cons

    This bank is nit picky about everything. They tell you that you're doing a good job then you fail the internal audit with things that were never communicated to employees. Upper management sees branch employees as expendable from a conference call we were told that we shouldn't be taking our vacation time if we haven't met our goals as well as being told and I quote "if you don't have a HELOC for the week you should feel sick to your stomach" this bank keeps saying they want to be customer centric but actions speak louder than words this bank just wants money and have let high net worth customers leave because they don't listen to their customers. Mandatory weekly call nights to call customers that we've called hundreds of times and the bank makes no effort to drive in a new customer base.

    Advice to ManagementAdvice

    Value your employees and help them to be sure the branches are run the way you think is proper. Also stop putting so much pressure on the branch to reach unattainable goals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCR in Philadelphia, PA
    Current Employee - CCR in Philadelphia, PA

    I have been working at First Niagara Bank full-time (less than an year)

    Pros

    The pay is a little better than the bank I was at before. The 9-5 schedule is nice.

    Cons

    I basically have a novel to write... Not enough space here.

    Advice to ManagementAdvice

    Find another job and let some younger people have a crack at it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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