First Niagara Financial
2.3 of 5 44 reviews
www.firstniagara.com Buffalo, NY 5000+ Employees

First Niagara Financial Reviews

Updated Jun 30, 2014

Be The First To
Add Photos

All Employees Current Employees Only

2.3 44 reviews

                             

32% Approve of the CEO

First Niagara Financial President, CEO, and Director John R. Koelmel

John R. Koelmel

(22 ratings)

31% of employees recommend this company to a friend
44 Employee Reviews
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Could Be Worse, Could Be a Lot Better

    No Thanks (Current Employee)
    Buffalo, NY

    ProsIt seems that most individuals have good intentions, provide good customer service and care about the company. There appears to be a strong business plan and an emphasis from Senior Management on carrying that plan through. The company is ambitious and all the acquisitions seem to have worked out.

    ConsThe "happy" culture they promote is fake. They overwork and undervalue employees. The environment is cutthroat. All the acquisitions brought in too many different groups of people and nobody has direction except for where they used to work.
    Many mid-level managers are power hungry and have no problem throwing an employee under the bus in order to save themselves. Employees who give even the slightest push back receive retaliation and are outcast and made to feel bad.
    What we use in the branches works for the most part but it takes too long to get customers what they need. Even small transactions take too long and there are a lot of headaches. Equipment breaks a lot compared to where else I been.
    No appreedciation and unrealistic expectations and they keep quietly cutting jobs and we are expected to pick up the work of people who leave or are let go without bringing in more people.

    Advice to Senior ManagementThey don't care. They live in a different environment than we do and don't see, or care to see, what's really going on.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Stressfull

    Teller (Current Employee)
    Rockland, NY

    ProsJeans Day, lovely teller system, fun work environment, make your own branch signage

    Consgoals are very high and there is a lot of pressure when it comes to making them.

    Advice to Senior ManagementStop giving unreasonable goals and get a better incentive program for the tellers

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Horrible Place to work

    Teller Supervisor (Current Employee)

    ProsNot many, Benefits are pretty good for now but word of insurance being cut some next year is circulating.

    Conscompany does not care about employees at all. Raises are measly if you are lucky to get one. Most locations are short staffed at all times so you end up not being able to take break while customers yell at you for making them wait.

    Advice to Senior Managementgive up and sell. Most employees here have given up and are looking elsewhere.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Financial Sales Assistant

    Anonymous Employee (Former Employee)

    ProsGreat company when it started out, very involved in helping you obtain licensing and learning the business

    ConsCan be disorganized as they continue to grow and buy other banks, current employee's can feel forgotten about as other employees coming on board from the bank's First Niagara bought seem to take top priority

    Advice to Senior ManagementDon't forget about the employee's who helped make you who you are today

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Clear lack of direction and very poor senior level communication skills

    Team Leader (Current Employee)
    Buffalo, NY

    ProsCo-workers
    OK Salary for WNY
    OK Benefits
    Flexible time/shifts

    ConsZero advancement in IT unless you come from outside the company.
    Lack of focus/too many projects in flight.
    Heavy effort to out source all services they can.
    Sr. IT Leadership are all talk/no action.
    More project mangers then they know what to do with.

    Advice to Senior ManagementStart at the top and work down quick. The relationship between IT and business units is horrible and only getting worse. Pick a handful of projects and work on those to completion. Listen to the people in the trenches instead of high priced/low yield consultants.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Okay, but...

    Anonymous Employee (Current Employee)

    ProsSomewhat collaborative culture.
    Decent salaries for W. New York.

    ConsUnintentional bait and switch...company needs to learn true strategy.
    People are nice, but the level of outside/large company experience at management/senior level hinders the company growth potential.

    Advice to Senior ManagementCompany needs to restructure itself in order to clearly understand your potential career path.
    Advancement maybe possible only if you are in the right role.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    it's okay.

    Teller (Current Employee)
    East Windsor, CT

    ProsCompetitive pay, HR & Tech center is very helpful.

    ConsAdvancement within company takes a while.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Great local and mid-level leadership

    Personal Financial Associate (Current Employee)
    Uniontown, PA

    ProsI have great local and mid-level leadership.

    ConsThe company is still catching up to the 21st century in some ways.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Career Opportunities
           

     

    Not good

    Teller (Current Employee)
    Pittsburgh, PA

    ProsBenefits are good ....that's about it

    ConsTurnover is high...company is constantly changing staff!

    Advice to Senior ManagementPractice what you preach!

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Lies, Lies, Lies

    Product Manager (Current Employee)
    Buffalo, NY

    ProsParties are fun, Senior Management pumps you up with motivational fluffery.

    ConsExecutives, Leadership Council, and Managers can not be trusted. They promote the CULTURE as outstanding. They need to stop talking to themselves. If anyone tries to provide constructive advice or make real change - they are silenced. Look at the long list of outstanding leaders who have been let go for no reason and with no notice.

    John Koelmel, the CEO is out for himself and that permeates the organization. Mr. Koelmel has FNFG pay for company events that are personal parties for him. He is a bully that is not capable of listening. As soon as someone as a different idea than his, that person is escorted from the company. I have seen it time and time again.

    The lack of integrity permeates the management ranks. They make promises they do not live up to. They are dishonest people. The Management Committee members on down will tell you how great they work together and the great culture. Then behind closed doors they put themselves first - time and time again. Do not be fooled!!

    Advice to Senior ManagementThe Board of Directors needs to wake up and replace all the lying, dishonest, promise-makers who take care of themselves at the expense of customers and employees.

    Management and all employees - keep your resumes updated as you are all replaceable and your "teammates" are plotting your exit that could occur at any time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for First Niagara Financial? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at First Niagara Financial reviews and ratings — including employee satisfaction and approval rating for First Niagara Financial CEO John R. Koelmel. All 44 reviews posted anonymously by First Niagara Financial employees.