First Niagara Financial

  www.firstniagara.com
  www.firstniagara.com

First Niagara Financial Reviews

Updated December 17, 2014
Updated December 17, 2014
51 Reviews
2.4
51 Reviews
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First Niagara Financial President, CEO, and Director John R. Koelmel
John R. Koelmel
23 Ratings

Employee Reviews

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  1.  

    If you like tele-marketing and high pressure sales, this is a place for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at First Niagara Financial

    Pros

    They do have decent benefits at a good price! 401K Match, Health Insurance, 2 weeks paid vacation, 1 week sporadic time, floating Holidays, all federal holidays closed.

    Cons

    The company has really bad products to sell, which make the job hard! They have you cold calling non-stop as well as putting people into products that really they really don't need. The pressure for numbers is high.... QUANTITY OVER QUALITY!

    Advice to ManagementAdvice

    Praise your employees! There is little to no recognition for good work.... and even if you do have a good day on Monday, they are on your case again about numbers on Tuesday. It's all about NUMBERS NUMBERS NUMBERS!

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    no headline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Specialist in Albany, NY
    Current Employee - Financial Specialist in Albany, NY

    I have been working at First Niagara Financial

    Pros

    Great community environment in the branches, sales goals are important as well as audits, but there is a community feel

    Cons

    There are people who work there that do not fit the mold of the company and the company does not get rid of them

    Advice to ManagementAdvice

    keep going on the path that you are going with your personel and branches, fire people sooner when it is known there are problems.

    Doesn't Recommend
    Approves of CEO
  3.  

    One headache after another

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Niagara Financial

    Pros

    decent pay for a bank and good benefits

    Cons

    lousy training and managers who do nothing but sit at their desks all day. If help is needed, I have to walk all around to find someone.

    Advice to ManagementAdvice

    Team leaders should actually get up once in awhile and walk around and see if anybody needs help.

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  5.  

    Dissapointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Developer
    Current Employee - Senior Developer

    I have been working at First Niagara Financial full-time (more than an year)

    Pros

    PLenty of work, small company, great teams to work with.

    Cons

    Management is creating a gap between them and employees. Hostile work environment. Unwilling to listen or change. Only thing that matters is looking like they are making progress. All the decissions are being made by contractors.

    Advice to ManagementAdvice

    Change. Keep your promise of bringing work inhouse. Pick a strategy and direction and stick to the plan. See it through.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Disconnected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Consultant
    Former Employee - Financial Consultant

    I worked at First Niagara Financial full-time

    Pros

    Small regional bank with good presence

    Cons

    False expectations set. Company felt unclear with its direction. Pay was not on par with similiar competitors.

    Doesn't Recommend
  7.  

    WPA wants out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - No Thanks in Pittsburgh, PA
    Former Employee - No Thanks in Pittsburgh, PA

    I worked at First Niagara Financial full-time (more than 8 years)

    Pros

    The culture that is created in most branches are special and unique...for the most part and it's a job in a bad economy.

    Cons

    This place is falling apart at the seams. Terrible leadership and no direction. Employees are over worked as jobs have been over the past two years. Branch staff can not take a lunch b/c of staff shortages. Advancements are often given to good old boys club rather than individuals that actually work hard and deserve it. No supplies no water no marketing whatsoever no technology no customers no presence. Oh yeah...we are going double and triple your goals. Wonder why they would do that???? Nothing makes sense at First Niagara.

    Advice to ManagementAdvice

    Respect your employees for what they do everyday in the extremely poor environment in which you have created. Most are disengaged, fed up, and over it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phila, PA
    Former Employee - Customer Service Representative in Phila, PA

    I worked at First Niagara Financial full-time (more than an year)

    Pros

    Good team environment and culture

    Cons

    Unorganize and the training is sub par

    Advice to ManagementAdvice

    Pay attention

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Could Be Worse, Could Be a Lot Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - No Thanks in Buffalo, NY
    Current Employee - No Thanks in Buffalo, NY

    I have been working at First Niagara Financial full-time (more than 5 years)

    Pros

    It seems that most individuals have good intentions, provide good customer service and care about the company. There appears to be a strong business plan and an emphasis from Senior Management on carrying that plan through. The company is ambitious and all the acquisitions seem to have worked out.

    Cons

    The "happy" culture they promote is fake. They overwork and undervalue employees. The environment is cutthroat. All the acquisitions brought in too many different groups of people and nobody has direction except for where they used to work.
    Many mid-level managers are power hungry and have no problem throwing an employee under the bus in order to save themselves. Employees who give even the slightest push back receive retaliation and are outcast and made to feel bad.
    What we use in the branches works for the most part but it takes too long to get customers what they need. Even small transactions take too long and there are a lot of headaches. Equipment breaks a lot compared to where else I been.
    No appreedciation and unrealistic expectations and they keep quietly cutting jobs and we are expected to pick up the work of people who leave or are let go without bringing in more people.

    Advice to ManagementAdvice

    They don't care. They live in a different environment than we do and don't see, or care to see, what's really going on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Clear lack of direction and very poor senior level communication skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Buffalo, NY
    Current Employee - Team Leader in Buffalo, NY

    I have been working at First Niagara Financial full-time (more than 5 years)

    Pros

    Co-workers
    OK Salary for WNY
    OK Benefits
    Flexible time/shifts

    Cons

    Zero advancement in IT unless you come from outside the company.
    Lack of focus/too many projects in flight.
    Heavy effort to out source all services they can.
    Sr. IT Leadership are all talk/no action.
    More project mangers then they know what to do with.

    Advice to ManagementAdvice

    Start at the top and work down quick. The relationship between IT and business units is horrible and only getting worse. Pick a handful of projects and work on those to completion. Listen to the people in the trenches instead of high priced/low yield consultants.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Not good

    • Career Opportunities
    Current Employee - Teller in Pittsburgh, PA
    Current Employee - Teller in Pittsburgh, PA

    I have been working at First Niagara Financial part-time (more than an year)

    Pros

    Benefits are good ....that's about it

    Cons

    Turnover is high...company is constantly changing staff!

    Advice to ManagementAdvice

    Practice what you preach!

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