First Niagara Financial

www.firstniagara.com
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First Niagara Financial Reviews

Updated April 17, 2015
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Employee Reviews

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  1. Helpful (2)

    FNFG teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Back Up Head Teller in Lockport, NY
    Former Employee - Back Up Head Teller in Lockport, NY

    I worked at First Niagara Financial full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    you receive a paycheck every 2 weeks

    Cons

    -no opportunity for advancement even if you are more than qualified for the job openings
    -everything operates on favoritism, even if you have the best numbers you are not promoted

    Advice to Management

    Get to know all employees and utilize the talent that you have, instead of promoting off of favoritism

  2. Helpful (1)

    Leadership catastrophe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Financial full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great logo colors; decent PTO; community involvement

    Cons

    Weak Leadership; Weak Organizational Development and HR departments; extremely political environment; little accountability; no infrastructure (although they are spending some major $$ just to catch up to competitive market) poor stability and portfolio ratings, ESOP plan decreased by>60% during 2012, stock price is pitiful.

    Advice to Management

    Recognize that the organization can only progress to the level of the leader--the organization has been set up to become a case study for learning by neglecting to properly assess talent and culture before executing M&A activity--listen to your employees before pulling the trigger, they are your greatest assets and have the ability to fill the gaps and blindspots of management. Also, competence levels of execs needs to be evaluated--many are in way over their heads.

  3. Helpful (1)

    No Room for Advancement. Cutthroat, High Pressure Sales Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Branch Manager in Allentown, PA
    Former Employee - Assistant Branch Manager in Allentown, PA

    I worked at First Niagara Financial full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Benefits. 100% coverage. Decent vacation package.

    Cons

    Management plays favorites from top down.
    Fired some people for "policy violations" but not others for same "violations".
    Cutthroat environment.
    "Diversity" value prevents the company from firing under-performing employees"

    Advice to Management

    Get your act together or I wouldn't be surprised to see reverse discrimination lawsuits on the horizon.

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  5. I worked at First Niagara Financial full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great people to work with

    Cons

    Upper management should be more organized with processes

    Advice to Management

    Better organization and communication to all levels of company

  6. Helpful (1)

    Up and Down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Albany, NY
    Current Employee - Customer Service Representative in Albany, NY

    I have been working at First Niagara Financial full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great coworkers. At one time, our department had their own corporate culture, and it was fantastic. Advancement within your own area is extremely possible, despite what others say here.

    Cons

    Sigh... well, having lived through the HSBC conversion and coming out (mostly) intact: the micromanagement of employees, the fact that we were outright told to LIE to customers, the policies that are broken one minute and enforced the next... all very horrible.

    Additionally, the bank has begun using a temp agency to fill certain positions, leading to training groups of twenty that have no idea what to do, and that can easily dispose of half themselves within a months time.

    Also? The pay is not nearly enough.

    Advice to Management

    Try actually evaluating the quality of the people you hire instead of just mass hiring. It might help. Also, before promoting people, see how they do with employee engagement.

  7. Helpful (2)

    Very good at first, but as they grew they lost that employee friendlyness.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at First Niagara Financial

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They offer good benefits, vacation, sick time.

    Cons

    Very little advancement in Pittsburgh area.

  8. Helpful (1)

    First Niagara Bank

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in Philadelphia, PA
    Former Employee - Bank Teller in Philadelphia, PA

    I worked at First Niagara Financial

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    good entry-level position to obtain basic experience

    Cons

    Hard to take advantage of training offered due to the immediate supervisor's lack of support
    Lack of support in setting/achieving career goals
    Lack of communication/respect towards anyone lower on the career ladder
    Lack of response to employee concerns from both the immediate supervisors and the HR

    Advice to Management

    make a greater effort to listen to front-line employes and address their concerns
    assist in professional development and goal-achievement, do not simply issuing directives
    be more aware of the day-to-day functioning of the offices

  9. Helpful (2)

    Does not promote within.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY

    I worked at First Niagara Financial

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The company has acceptable benefits and holidays, bonus and yearly merit.

    Cons

    Company does not seem to promote within or try to develop employees along the way so they will a chance pursue their career goals and be more satisfy with what they are doing.

    Advice to Management

    Company should value its employees and use good talents. Promote continous internal development in functional as well as leadership training. This will give employees a sense of satisfaction in their jobs, a loyalty to work for the company, and a proud attitude in representing the company to promote the company's products and services to their clients. This will make make to employ work harder as this is the job they love.

  10. Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst
    Current Employee - Financial Analyst

    I have been working at First Niagara Financial

    Pros

    Amazing Work Culture and Flexibility

    Cons

    Compensation, Growth Oppurtunities are limited

  11. Helpful (1)

    All depends on the people you work directly with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Care Representative in Albany, NY
    Current Employee - Senior Customer Care Representative in Albany, NY

    I have been working at First Niagara Financial full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    At the smaller locations a strong bond can be formed with customers that go well beyond basic banking needs. The company as a whole is very active in charity and volunteer work. If you are lucky enough to work at a branch with great people then your time at First Niagara will be very enjoyable.

    Cons

    as of April 2015 the company is in the latter stages of a fundamental overhaul changing the focus and mission. technology upgrades have been abundant and not always successful, staffing model in in flux, and sales goals are an ever moving target with success seemingly always being dangled just out of reach. Pay is very inconsistent from one employee to the next, those promoted from within have significantly lower salaries than those in equal positions hired from outside the company

    Advice to Management

    pay employees better who are promoted from within. if they are underpaid they will know, and they will leave.

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